Cisco UCCX Historical Reports Printing Issue

After a new installation of CUCCX Historical Reports 8.5 when the manager tries to print a report it is defaulting to save as a .xps document.  If we select a physical printer in the box it reverts back to the save as .xps document, rinse and repeat.  I've inculded a screen shot, thanks in advance for any assistance.

Hi Saeed
I'd agree with your comments. Personally I would incorporate them into the HRC report; I guess if you speak to Cisco about this it would be an 'enhancement request' at best that would take a long time to be resolved.
I've previously 'corrected' some reports like this one to allow proper summarisation etc but it requires some Crystal Reports knowledge & software..
Aaron

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    Hi Saeed
    I'd agree with your comments. Personally I would incorporate them into the HRC report; I guess if you speak to Cisco about this it would be an 'enhancement request' at best that would take a long time to be resolved.
    I've previously 'corrected' some reports like this one to allow proper summarisation etc but it requires some Crystal Reports knowledge & software..
    Aaron

  • Cisco UCCX Historical Reports

    Application error when trying to execute a query for a single day or short period of a few hours I always get this error.

    Hi Saeed
    I'd agree with your comments. Personally I would incorporate them into the HRC report; I guess if you speak to Cisco about this it would be an 'enhancement request' at best that would take a long time to be resolved.
    I've previously 'corrected' some reports like this one to allow proper summarisation etc but it requires some Crystal Reports knowledge & software..
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  • Not able to generate UCCX Historical Report of one agent

    Dear All,
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  • CRS Historical Reporting - printing failure !

    Hello All,
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    I believe you are running into this bug:
    http://cdetsweb-prd.cisco.com/apps/dumpcr?identifier=CSCtn20575&parentprogram=QDDTS
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  • Can Microsoft SSRS or IBM SPSS be used to customize UCCX Historical Reports?

    Hello,
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  • UCCX Historical Reports Doubt

    Hi ,
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    Hi,
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    Hi Saima,
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    Please rate helpful posts !!

  • Report printing issue after upgrading from LV 8.2 to LV 2009

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