Cisco UCM 8.5.1 integrated with ARC server 5.1 for console services-configuration of ARC secondary subscriber

We have a setup wherein we have integrated ARC server for exchange console services to the call manager.In our cluster CTI Manager services are running on two subscribers-one of them is a primary and the other is secondary.Similary , we have ARC server installed on a primary server and a secondary server.ARC Server uses TAPI and CISCO TSP to integrae with the call manager.In the secondary ARC server, when we go to to ARC aConnect admionistration- console connect-Queue location we see the the same queue location numbers as configured in primary ARC server.When we try to change the queue location numbers, it fails to update ,throws up a pop up which says"Queue location cannot be pointed to a routing device.Kindly select a different number".Could you suggest where the conflict might have been occuring and how can we update the queue location numbers in ARC secondary server?Could you also please explain how the CISCO TSP and TAPI function together?

Thanks a lot Brad,
All is working, just a couple of question, i'm also using voice recognition, it works but it doens't has the
play external messages option, is there any specific i have to set or say?
The touchtone command in my classic conversation is not 7 but i have to execute a little procedure following the
menu, somenthing like 0 --> 9 --> 1 ---> 7 ( external message option ) --> 1
Is there any way to change or abbreviate this ?
Thanks again
Michele

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04/28/2013|05:50:14.427 F58:F5C INFO :: Data Received - 195.68.79.115:443 (To Local Address: 192.168.1.11:51038) 933 bytes:
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Content-Length
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ms-diagnostics
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04/28/2013|05:50:14.427 F58:F5C INFO :: End of Data Received - 195.68.79.115:443 (To Local Address: 192.168.1.11:51038) 933 bytes
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beppe
giuseppe

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intradoc.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:310) at intradoc.common.ClassHelperUtils.executeMethod(ClassHelperUtils.java:295) at intradoc.server.Service.doCodeEx(Service.java:620) at intradoc.server.Service.doCode(Service.java:575) at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1643) at intradoc.server.Service.doAction(Service.java:547) at intradoc.server.Service.doScriptableAction(Service.java:3964) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at intradoc.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:86) at intradoc.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:310) at intradoc.common.ClassHelperUtils.executeMethod(ClassHelperUtils.java:295) at intradoc.server.Service.doCodeEx(Service.java:620) at intradoc.server.Service.doCode(Service.java:575) at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1643) at intradoc.server.Service.doAction(Service.java:547) at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1458) at intradoc.server.Service.doActions(Service.java:542) at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1391) at intradoc.server.Service.executeActions(Service.java:528) at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:737) at intradoc.server.Service.doRequest(Service.java:1956) at intradoc.server.ServiceManager.processCommand(ServiceManager.java:437) at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265) at intradoc.idcwls.IdcServletRequestUtils.doRequest(IdcServletRequestUtils.java:1354) at intradoc.idcwls.IdcServletRequestUtils.processFilterEvent(IdcServletRequestUtils.java:1731) at intradoc.idcwls.IdcIntegrateWrapper.processFilterEvent(IdcIntegrateWrapper.java:222) at sun.reflect.GeneratedMethodAccessor134.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at idcservlet.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:87) at idcservlet.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:305) at idcservlet.common.ClassHelperUtils.executeMethodWithArgs(ClassHelperUtils.java:278) at idcservlet.ServletUtils.executeContentServerIntegrateMethodOnConfig(ServletUtils.java:1704) at idcservlet.IdcFilter.doFilter(IdcFilter.java:457) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56) at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119) at java.security.AccessController.doPrivileged(Native Method) at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315) at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:442) at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103) at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:171) at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56) at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:139) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56) at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119) at java.security.AccessController.doPrivileged(Native Method) at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315) at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:442) at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103) at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:171) at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56) at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3715) at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3681) at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321) at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120) at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2277) at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2183) at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1454) at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209) at weblogic.work.ExecuteThread.run(ExecuteThread.java:178) Caused by: intradoc.data.DataException: !csDbUnableToExecuteQuery,IdsDocMetaDataDocMeta(INSERT INTO DocMeta(dID\,xComments\,xExternalDataSet\,xIdcProfile\,xPartitionId\,xWebFlag\,xStorageRule\,xIPMSYS_APP_ID\,xIPMSYS_BATCH_ID1\,xIPMSYS_BATCH_SEQ\,xIPMSYS_PARENT_ID\,xIPMSYS_REDACTION\,xIPMSYS_SCKEY\,xIPMSYS_STATUS\,xCollectionID\,xHidden\,xReadOnly\,xInhibitUpdate\,xForceFolderSecurity\,xTrashDeleter\,xTrashDeleteDate\,xTrashDeleteLoc\,xTrashDeleteName\,xTemplateType\,xWCTags\,xWCPageId\,xWCWorkflowAssignment\,xWCWorkflowApproverUserList\,xShort_Description\,xDetailed_Description\,xWebsiteObjectType\,xWebsites\,xDontShowInListsForWebsites\,xWebsiteSection\,xRegionDefinition) VALUES(10810\,''\,''\,''\,''\,''\,'DispByContentId'\,''\,0\,''\,0\,0\,''\,''\,0\,'FALSE'\,'FALSE'\,'FALSE'\,'FALSE'\,''\,null\,0\,''\,''\,''\,''\,''\,''\,''\,''\,''\,''\,''\,''\,''))!$ORA-29861: domain index is marked LOADING/FAILED/UNUSABLE at intradoc.jdbc.JdbcWorkspace.handleSQLException(JdbcWorkspace.java:2546) at intradoc.jdbc.JdbcWorkspace.execute(JdbcWorkspace.java:586) at intradoc.data.IdcDataSource.modData(IdcDataSource.java:891) at intradoc.data.IdcDataSourceQuery.execute(IdcDataSourceQuery.java:143) at intradoc.data.IdcDataSourceUtils.execute(IdcDataSourceUtils.java:99) at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1616) ... 79 more Caused by: java.sql.SQLException: ORA-29861: domain index is marked LOADING/FAILED/UNUSABLE at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:462) at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:405) at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:931) at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:481) at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:205) at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:548) at oracle.jdbc.driver.T4CStatement.doOall8(T4CStatement.java:202) at oracle.jdbc.driver.T4CStatement.executeForRows(T4CStatement.java:1110) at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1488) at oracle.jdbc.driver.OracleStatement.doScrollExecuteCommon(OracleStatement.java:6518) at oracle.jdbc.driver.OracleStatement.doScrollStmtExecuteQuery(OracleStatement.java:6665) at oracle.jdbc.driver.OracleStatement.executeUpdateInternal(OracleStatement.java:2151) at oracle.jdbc.driver.OracleStatement.executeUpdate(OracleStatement.java:2091) at oracle.jdbc.driver.OracleStatementWrapper.executeUpdate(OracleStatementWrapper.java:320) at weblogic.jdbc.wrapper.Statement.executeUpdate(Statement.java:511) at intradoc.jdbc.JdbcWorkspace.execute(JdbcWorkspace.java:566) ... 83 more
Error
1/13/14 5:37 PM
Event generated by user 'weblogic' at host '172.21.140.207:16200'. Unable to execute service CHECKIN_NEW_SUB and function Imeta.
Unable to execute query 'IdsDocMetaDataDocMeta(INSERT INTO DocMeta(dID,xComments,xExternalDataSet,xIdcProfile,xPartitionId,xWebFlag,xStorageRule,xIPMSYS_APP_ID,xIPMSYS_BATCH_ID1,xIPMSYS_BATCH_SEQ,xIPMSYS_PARENT_ID,xIPMSYS_REDACTION,xIPMSYS_SCKEY,xIPMSYS_STATUS,xCollectionID,xHidden,xReadOnly,xInhibitUpdate,xForceFolderSecurity,xTrashDeleter,xTrashDeleteDate,xTrashDeleteLoc,xTrashDeleteName,xTemplateType,xWCTags,xWCPageId,xWCWorkflowAssignment,xWCWorkflowApproverUserList,xShort_Description,xDetailed_Description,xWebsiteObjectType,xWebsites,xDontShowInListsForWebsites,xWebsiteSection,xRegionDefinition) VALUES(10811,'','','','','','DispByContentId','',0,'',0,0,'','',0,'FALSE','FALSE','FALSE','FALSE','',null,0,'','','','','','','','','','','','',''))'. ORA-29861: domain index is marked LOADING/FAILED/UNUSABLE
java.sql.SQLException: ORA-29861: domain index is marked LOADING/FAILED/UNUSABLE. [ Details ] An error has occurred. The stack trace below shows more information. !csUserEventMessage,weblogic,172.21.140.207:16200!$!csServiceDataException,CHECKIN_NEW_SUB,Imeta!$!csDbUnableToExecuteQuery,IdsDocMetaDataDocMeta(INSERT INTO DocMeta(dID\,xComments\,xExternalDataSet\,xIdcProfile\,xPartitionId\,xWebFlag\,xStorageRule\,xIPMSYS_APP_ID\,xIPMSYS_BATCH_ID1\,xIPMSYS_BATCH_SEQ\,xIPMSYS_PARENT_ID\,xIPMSYS_REDACTION\,xIPMSYS_SCKEY\,xIPMSYS_STATUS\,xCollectionID\,xHidden\,xReadOnly\,xInhibitUpdate\,xForceFolderSecurity\,xTrashDeleter\,xTrashDeleteDate\,xTrashDeleteLoc\,xTrashDeleteName\,xTemplateType\,xWCTags\,xWCPageId\,xWCWorkflowAssignment\,xWCWorkflowApproverUserList\,xShort_Description\,xDetailed_Description\,xWebsiteObjectType\,xWebsites\,xDontShowInListsForWebsites\,xWebsiteSection\,xRegionDefinition) VALUES(10811\,''\,''\,''\,''\,''\,'DispByContentId'\,''\,0\,''\,0\,0\,''\,''\,0\,'FALSE'\,'FALSE'\,'FALSE'\,'FALSE'\,''\,null\,0\,''\,''\,''\,''\,''\,''\,''\,''\,''\,''\,''\,''\,''))!$ORA-29861: domain index is marked LOADING/FAILED/UNUSABLE<br>!syJavaExceptionWrapper,java.sql.SQLException: ORA-29861: domain index is marked LOADING/FAILED/UNUSABLE<br> intradoc.common.ServiceException: !csServiceDataException,CHECKIN_NEW_SUB,Imeta!$ *ScriptStack CHECKIN_NEW_SUB 3:doScriptableAction,dDocName=vbgfbd3:doSubService,dDocName=vbgfbdCHECKIN_NEW_SUB,dDocName=vbgfbd2:Imeta,dID=10811,dDocName=VBGFBD
Caused by: java.sql.SQLException: ORA-29861: domain index is marked LOADING/FAILED/UNUSABLE
        at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:462)
        at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:405)
        at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:931)
        at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:481)
        at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:205)
        at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:548)
        at oracle.jdbc.driver.T4CStatement.doOall8(T4CStatement.java:202)
        at oracle.jdbc.driver.T4CStatement.executeForRows(T4CStatement.java:1110)
        at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1488)
        at oracle.jdbc.driver.OracleStatement.doScrollExecuteCommon(OracleStatement.java:6518)
        at oracle.jdbc.driver.OracleStatement.doScrollStmtExecuteQuery(OracleStatement.java:6665)
        at oracle.jdbc.driver.OracleStatement.executeUpdateInternal(OracleStatement.java:2151)
        at oracle.jdbc.driver.OracleStatement.executeUpdate(OracleStatement.java:2091)
        at oracle.jdbc.driver.OracleStatementWrapper.executeUpdate(OracleStatementWrapper.java:320)
        at weblogic.jdbc.wrapper.Statement.executeUpdate(Statement.java:511)
        at intradoc.jdbc.JdbcWorkspace.execute(JdbcWorkspace.java:566)
        ... 83 more
Regards
-Arvind

First of all, I think you are in a wrong forum. This seems to be WebCenter Content
The list of components is available here: About Site Studio for External Applications - 11g Release 1 (11.1.1)
However, the error you get states something about indexes. You may have to re-run the Indexer after new components are enabled and the server restarted. See Managing Search Features - 11g Release 1 (11.1.1)

UCCX 8.0 database integration with SQL Server 2005 Express

Dear Support Community,
I need to set up a script to read SQL Server 2005 Express records.
The SQL Server 2005 Express is compatible with the UCCX 8.0?
Let me know if you need more information

Nope, SQL Express is not supported. Please refer the comp matrix here http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Supported Enterprise DBs with UCCX 8.0 are
Oracle 10g R2, Oracle 10g XE
Sybase Adaptive Server 12
IBM DB2 8.2
MS SQL Server 2000
MS SQL Server 2005
MS SQL Server 2008
HTH
GP.
Pls rate helpful posts !!

Cisco UCM 8.5.1 integrated with ARC server 5.1 for console services-configuration of ARC secondary subscriber

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