Cisco UCM Call Pickup

We recently migrated our old phone system to Cisco IP Telephony and just getting used to UCM. Don't know if this is the correct place to ask, but here is my question to ask. I have two users that are in a call pickup group. (Secretary and Director) The secretary wants to be able to pickup the Directors line if she's not available, but the Director does not want to receive any calls from the Secretary. The director has no means of answering the main line for any reason and kind of have a conflict with doing this thru call pickup. How can I accomplish this? Any suggestions are greatly appreciated. Thanks.

The easiest way to give the secretary the ability to answer the director's calls is to add the director's DN to the secretary's phone. This will allow incoming calls to the director's phone to ring at the secretary's phone simultaneously. Secretary can answer the director's calls and see if the director is on the phone or not.
I hope I understood your question correctly.
"The secretary wants to be able to pickup the Directors line if she's not available, but the Director does not want to receive any calls from the Secretary."
HTH,
If this helps, please rate.

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Cisco Jabber 10.5 call pickup feature - just for added contacts?

Hi everyone,
we are checking out the new Cisco Jabber for Windows client. The call pickup feature is the best new feature so far.
The only issue we are running into: as we are using global pickup groups devided by office we now see every call coming in for everyone.
I would suggest that it would be much better if you could choose, for which group of contacts you would like to enable the call pickup.
Is there a roadmap for this in the future of Jabber call pickup feature? Would be a very appreciated Addon.
Thanks & Cheers!

Roadmap questions cannot be discussed here, either post this question on a partner forum, or reach your AM for this.

Adding an extension to a Call Pickup Group

I am new to call manager 7.0 and just wanted to know if adding an extension to a Call Pickup group was as easy as just going to the directory number configuration page of the extension and selecting a call pickup group within the "Call Forward and Call Pickup Settings?" Would there be anything else I would need to do?

nope, that's it
Assigning a Call Pickup Group to Directory Numbers
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fscpickg.html#wp1056555
HTH
java
if this helps, please rate

Cisco UCM with Third Party Contact Center Solution

Hi all, hope everyone is well.
Anyone out there running Cisco UCM with a third party contact center solution ? would love to hear your experience on this subject.
Thanks in advance !!
Danny

I have not heard of any sucessful stories, which vendor are you considering and what would you not go with UCCE/UCCX?
I used to work for Rockwell (Aspect today) which attempted to integrate their Business Contact Solution with CUCM (back on 3.3) and it worked OK for low volume calls, but never had any customer adoption.
I have not heard of any other known ACD vendors integrating with CUCM.
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How to pickup multiple calls via Call Pickup

We are currently on CUCM 8.6 and have a location where there is a Call Pickup group. When a single call comes in, they are able to pickup the call without issue from any phone in the Pickup Group. They have instances where they may have more than one call come in at the same time and want to pick it up. How can they pick which call to pickup? Is it even possible?

When more than one associated group exists, the priority of answering calls for the associated group goes from the first associated group to the last associated group. For example, groups A, B, and C associate with group X, and the priority of answering calls goes to group A, B, and then C. First, group X picks up incoming call in group A, though a call may have come in earlier in group C than the incoming call in group A.
Note Usually, within the same group, the longest alerting call (longest ringing time) gets picked up first if multiple incoming calls occur in that group. For other group call pickup, priority takes precedence over the ringing time if multiple associated pickup groups are configured.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fsgd-861-cm/fscpickg.html

Directed call pickup

does anyone know how to configure a key on an ip phone for a directed call pickup? i am looking for a one button operation that will do directed call pickup ext XXX.

Check out these resources:
https://supportforums.cisco.com/docs/DOC-9591#What_does_the_Gpickup_softkey_do_
Thanks,
Marcos

Call Pickup Configuration fnc=blf+sd+cp

Hello there,
We recently setup a new business and have setup four Cisco SPA525G2 IP phones. We are using a hosted PBX service and SIP accounts for our VOIP service.
I have aproblem getting call pickup to work. In the Line Key extended function i have the following string:
fnc=blf+sd+cp;sub=1640000@$PROXY;ext=164000@$PROXY;nme=Bob
the blf and speed dial functions work well but the call pickup does not work. when i press the line key to pickup and incoming call on another extension i get this message "Invalid call: Bob **1640000"
Can someone please throw somw light on this issue?
Thanks in advance

I have upgraded firmware to 7.5.4
String i am using now is:
fnc=sd+blf+cp;sub=1640000@$proxy;usr=1640000@$Proxy
Still no luck, when i press the line key to pickup the call i get:
Line 1 Forbidden to:*08
*08 being the Att Console call pickup code (on both phones)

Call Pickup within a Hunt Group CallManager 5.1

I have a customer where we have several hunt groups configured. We also have Pickup Groups configured for each of these areas so that anyone within that group of users can pickup a call ringing on another phone. If someone dials a number directly that is within the pickup group, the call can be picked up from another phone in that group. However, if someone dials the hunt group number, other people within the pickup group cannot pickup the call and have to wait until the hunt works its way around to them. The DNs in the Pickup Group are the same as the DNs in the Hunt Group.
What I want to know is "should this work?". I think I understand why it isn't working, as the dialled number is not a number within the pickup group, as it's a hunt pilot, but is there any way of getting this to work?
Any help would be appreciated.
regards
Mark.

Hi Mark,
You are hitting this bug CSCsb12946 which prevents this feature from working. For various CCM versions there was this workaround but supposedly not for CCM 5.1 (see Fixed-In versions);
Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)
This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.
From this doc;
http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191
1.- Enter
CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support
Use 1' under the new group 'Cisco Support use Only' and click update. Only the value
CSCsb42763 in this parameter can enable the configuration. Change the
value to anything else to disable this functionality.
2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call
Pickup Group dropdown list and click update.
CSCsb42763
Call Pickup fails on Hunt List
Issue:
Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.
Workaround:
Use multiple shared lines & CFNA between each shared line.
Related Bugs
Call Pickup fails when ringing line list member
Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.
Call Pickup from line group member fails after es installed
Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None
1st Found-In
4.1(3)
4.1(2)
Fixed-In
4.2(0.35)
4.2(0.841)
4.2(1.15)
4.1(3)SR2
4.1(3)ES30
4.1(3)ES29
4.1(3)ES20
4.1(2)ES43.1
5.0(2.1000.3)
5.0(2.50.17)
5.0(1.99.33)
5.0(1.50.224)
5.0(1.20.84)
5.0(0.319)
4.2(1.2)
4.2(0.750)
4.2(0.24)
I did se this one Post from John regarding CCM 5.1.X,
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dddea7c/10#selected_message
Hope this helps!
Rob

Cisco phone 3905 pickup group

Hi,
i have a CME 10.0 with cisco phone 3905.
The pickup group don't work correctly. When i press the softkey gpickup, i heard the reorder tone.
The phone have firmware 9.4.1
Can help me?
Thanks,
Simone

No workaround but in CCM 4.2 there is a new feature that will help you to see what is the call that you are going to pickup:
Call Pickup Notification
This new feature allows users to receive an audio and/or visual alert when a call rings on a phone in pickup groups in which they are a member. For multiple line phones, the alert is available for pickup groups associated with the primary line only.
You can configure the following notification parameters in the Call Pickup Group Configuration window:
Type of notification (audio, visual, both, or neither)
Content of the visual notification message (called party identification, calling party identification, both, or neither)
Number of seconds delay between the time the call comes into the original called party and the notification to the rest of the call pickup group members
You can configure the type of audio notification that is provided when a phone is idle or in use in the Directory Number Configuration window.

CUPC 8.6.1 and Call Pickup

Hi,
Has anybody tried using Call Pickup from a phone whilst their phone is Desktop Integrated into CUPC 8.6.1202.76?
We have noticed that if Phone-A calls Phone-B and Phone-C uses Call Pickup from their Desk phone (796X SCCP in my case) to intercept the call then the Phone-C user's CUPC client reports a missed call from Phone-A. This doesn’t seem right to me. Surely it should be Phone-B that gets the missed call?
There are no share lines between the three phones. CUPS is 8.6.3 and CCM 7.1(5).
It only occurs when the CUPC client is enabled for "Use my 796X for audio".
If CUPC is in Softphone mode you (obviously) don’t get any notifications.
Many thanks
Chris

Hi,
In CUPC server health it is showing error in Video Desk phone - as CDP uable to detect IP Phone.
However my phone is directly connected to laptop.
how to resolve this issue?
Regards,
Andy

Configuring Call Pickup and Busy Lamp Field - SIMPLE QUESTION UNANSWERED

In configuring BLF do I need to declare a station name ? The name should be only one at the entire network or could double if the ext/ usr is different ?
c. Enter the following string in the Extended Function field:
fnc=blf+cp;sub=Stephanie@$PROXY;ext=300@$PROXY
Using the following syntax:
fnc=type;sub=stationname@$PROXY;ext=extension#@$PROXY
where:
- fnc: function
- blf: busy lamp field
- cp: call pickup
- sub: station name
- ext or usr: extension or user (the usr and ext keywords are
interchangeable)
Thanks in advance !
Regards

Hi Jerry,
The second button option is the only way I can see this working because the BLF feature is only meant to monitor Busy/Idle Directed call park slots and does not have the access prefix assigned. For example;
User A has a directed call park slot 88 assigned to him/her as a button on the BLF.So when they use this feature they are really speed dialling 88.
When someone wants to retrieve this call that was parked by User A they must dial the directed call park prefix that you set up (example 21) plus 88 (2188).
When User A tries to retrieve the call by pressing the same button they originally used they are really dialling 88 again and thus get the"call park slot unavailable" message.
You would need to setup a second button with the 2188 prefix+park slot for this to work properly.
Here is an excerpt from the documentation;
"User cannot retrieve parked calls. After dialing the directed call park number to retrieve a parked call, the user receives a busy tone, and the IP phone displays the message, Park Slot Unavailable.
Ensure that the user dials the retrieval prefix followed by the directed call park number."
Hope this helps!
Rob
Please remember to rate helpful posts....

"Temp Fail" with BLF Speed Dial + Call Pickup

Good day All,
I am running CUCM version 8.6.2 and many IP Phones 7962G.
I have a Manager configured with extension 1001 and his PA with extension 1002. Both extensions are configured in the same Call Pickup Group.
On the PA IP Phone, the second button is configured as a BLF Speed Dial with Call Pickup for the Manager.
When someone calls the Manager, she can see that the Manager Line is ringing but when she press the button in order to pick up that calls, she hear a busy tone and the IP Phone display a message that says "Temp Fail". I have checked every thing on both IP Phones and all seems to be correct. Am I missing something may be?
When I changed the Manager Line from 1001 to 1003, in the same Call Pickup Group, thats works fine. She is able to pick up calls for 1003. But on the CUCM Server, there is no such difference between extension 1001 and 1003.
Please advise.
Warm regards,
J. Kabundi.

Which PickUp group they belong doesn't matter, don't need to be the same for the BLF PickUp Feature.
But if they are in the same group as you mentioned: Can the pickup via the normal PickUp Softkey?
If changing only the Number makes it working i think you may have a problem with the DNs/Partitions. Ever renamed the partition? Try deleting the manager DN, remove the unassigned number from your server, and add it again.
If it still doesn't work... i would restart the whole server if possible.
Regards,
Sven

Urgent: SPA122 with Cisco UCM

Hi all
one of our old ATA's is faulty, hence the only one that we could get hold of as replacement is SPA122 which we need to configure it urgently for security reasons.
I would to know if it is possible at all to manage/configure SPA122 via Cisco UCM? if yes, how so? any pointers?
Thank you very much in advance
Regards
Saman

Unfortunately Is not possible to install the new SPA122 remotely, using the UCM; This because a couple of steps during the installation requires that you be on site.
I send you the installation steps for a SPA122. Is not a link from the Cisco web site, but it is a good site that explains the installation instructions step by step by pictures.
http://www.callcentric.com/support/device/cisco/spa112-spa122
If this answer was satisfactory for you, please mark the question as Answered.
Thank you

Lync 2013 I have a strange problem concerning group call pickup in lync 2013.the pickup calls on snom 710 having only a second delay, but in lync client it having about 5-7 second Anybody out there having similar problems with call pickup Groups?

HI
I have a strange problem concerning group call pickup in lync 2013.the pickup calls on snom 710 having only a second delay, but in lync client it having about 5-7 second
Anybody out there having similar problems with call pickup Groups?

Hi,
Did you meet any other call delay when you using Lync?
As the issue happen for Lync desktop client, it can be performance issue. Please check if there is any error message from FE Server when the issue happen.
Also please check if you have updated Lync Server to the latest version, if not, update it and then test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Develop XML Service for Cisco UCM

Hi all,
we are looking for guides in order to develop ad hoc XML Service for IP Phone in Cisco UCM (7.x and 8.x).
One of our biggest clients has an internal team of XML developers and asked us what kind of services are possible to add, such as alerts about fault events for Net Administration Team, meetings invitations based on Enterprise calendar or asked just in time by a user to push on IP phone display of the recipients, etc.
I am aware that many Cisco Developer Partners already offer such services in their products, but I can not suggest the purchase of a suite of third-party to a company that has invested in developing their own software.
Regards,

There is a Cisco Press book Developing Cisco IP Phone Services on this topic. Beyond that, the Cisco Developer Network has a whole section dedicated to IP Phone Services.

Cisco UCM Call Pickup

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