Cisco UCM with Third Party Contact Center Solution

Hi all, hope everyone is well.
Anyone out there running Cisco UCM with a third party contact center solution ? would love to hear your experience on this subject.
Thanks in advance !!
Danny

I have not heard of any sucessful stories, which vendor are you considering and what would you not go with UCCE/UCCX?
I used to work for Rockwell (Aspect today) which attempted to integrate their Business Contact Solution with CUCM (back on 3.3) and it worked OK for low volume calls, but never had any customer adoption.
I have not heard of any other known ACD vendors integrating with CUCM.
Chris

Similar Messages

OSSO with third party Access Management solution

Hi everyone,
I've seen some documentation about integrating Oracle Portal (protected by OSSO/OID) with OAM. Does anyone know how to do this type of integration with Sun OpenSSO 8.0 (formerly Access Manager 7.1). Is it basically the same process? What kind of custom development/work will be required on the OSSO side? Does anyone have any "lessons learned" or "watch out for xxxx" type information in this type of integration? Also, would I be required to install an agent (Policy Agent, Web Gate, Access Gate, etc) on the Oracle HTTP Server? There are currently some agents running on reverse proxies. Would these be able to pass the necessary parameters to the OHS/OSSO server, or does the agent truly need to be on the OHS?
Thank you for any information you may have regarding this.
-AJ

I am also trying Oracle EBS / Oracle SSO integration with IBM TAM and facing the same problem.
Where as IBM trace shows that user-id has been passed to backend but it never reaches the custom authentication file in http header.
But it works if I use harcoded userId in custom authentication module!
What I have noticed is, Once TAM passes the user id and before it reaches the custom java code, there is one page is being displayed (index.html) this page is autogenerated thru autoconfig utility.
I think http header reaches till this page but this html pade does not f/w the http header to custom java file.
I dont know how to modify this auto generated index.html!
Also this file has:
<META http-equiv=REFRESH content="1; URL=https://ORACLE_EBS_HOST:443/OA_HTML/AppsLogin">
this tag does a auto refresh and send the request.
What you guys think?
plz mail me if any one found any solution [email protected]
thanks in advance

Integrate Solution Manager with third party ?

Hi All,
We need to integrate SAP solution Manager 3.2 with third party Help Desk software. How can do that?

check this link:
http://help.sap.com/saphelp_sm40/helpdata/en/65/e0a3a3040348ffa71f0908679a883e/frameset.htm
Ranjeet

SharePoint 2013 on-premises integration with third party email account

the Email sending issue from SharePoint is causing too much time waste
First let me explain how our SharePoint is deployed
Sharepoint version : 2013
Deployment type : on-premise
Authentication : from Domain controller also hosted locally
domain name ; say domain.com this domain.com is same as our website address hosted on godaddy
SharePoint computer name on local DNS : sharepoint.domain.com
OS and IIS : 2008 r2 , IIS 7.5
Network firewall : 25 26 ports opened for sharepoint , both incoming and outgoing.
Server firewall : turned off
Email configuration Attempts by IIS 6.0
We tried following setting on IIS 6.0 SMTP local server properties
In General tab
qualified name was shown as : sharepoint.dts-solution.com
IP assigned : sharepoint server IP , advanced putted two entries of IP with ports as 25,26
In Access tab
Authentication : selected as Anonymous
Connection : All except below list : empty list
Relay : only the list below , one entry as 127.0.0.1 and other is local static IP of SharePoint server
in Delivery tab
outbound security : Basic authentication : accessed user in AD and given the right password, also checked with annonymous -not working
outbound connection: all default values and port = 25
Advance : fully qualified domain name = sharepoint.domain.com , DNS test showed success, rest every check box unchecked
On sharepoint central management settings
Outbound email = sharepoint.domain.com
from and reply to address = [email protected]
IIS 7.5 SMTP settings
In IIS 7.5 sharepoint application we added SMTP settings as smtp server = godaddy out going smtp , user name as [email protected] , password = godaddy password , port : godaddy outgoing port .
Godaddy account
Our website hosted on godaddy with same name as domain.com
open relay not possible on emails.
Results
After setting alerts on SharePoint sites and assigning tasks with alerts we receive email in queue folder but they never get forwarded. We just wish to use any of our email *.domain.com to send outgoing emails from SharePoint . Its been a while we have no
success.
Tech Learner

Hi,
As I understand, you are using SharePoint 2013 integrating with third party SMTP server which provides email function.
From SharePoint side, I'd suggest you refer to the link below to configure email integration:
http://technet.microsoft.com/en-us/library/ee956941(v=office.15).aspx
If you have already confirm that message is sent from SharePoint, while stuck in queue on SMTP server, then the issue might be related to relay on SMTP server. Since the issue is related to third party product, we do not have enough resource here,
I'd recommend you contact their support engineer for more assistance:
https://support.godaddy.com/help/category/154/email
https://support.godaddy.com/help/article/3552/managing-your-email-account-smtp-relays
Thanks for the understanding.
Regards,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected] .
Rebecca Tu
TechNet Community Support

Sync data between third-party contacts and calendar apps, and the native apps, in 10.9.3+?

I've had to refrain from updating my Mac Pro from 10.8.5 to 10.9 owing to the removal of SyncServices. I then read that SyncServices was re-introduced on a limited basis in 10.9.3.
It seems unlikely, but I'd like to know whether or not SyncServices in 10.9.3 re-enables the syncing of data between third-party contacts & calendar apps and the native apps, and thereby enables syncing of contacts and calendar info between third-party apps and iOS devices over USB via iTunes. This is the method I use exclusively by choice in 10.8.5, and I will not change it to a cloud-based solution under any circumstances.
If it is not possible, is there a third-party workaround? My calendar app on the Mac Pro at the moment is BusyCal, syncing with Week Cal on the iPhone, but I'll happily buy a new combo of apps if it means I can upgrade to Mavericks and retain USB syncing.
EDIT: a solution which permits syncing of a third-party calendar app on the Mac Pro with a third-party calendar app on the iPhone over an ad-hoc wireless network would also be acceptable, I suppose.

Well, that's pretty disappointing. I guess Apple believes Internet is free and everywhere.

SX20 with Third Party Camera

Hi Team,
Can we Connect Cisco SX20 with 3rd Party Camera???
Since SX20 12X Comes with a Breakout Cable of HDMI + Power & Control.
Only Requirement is for Video. Third party Camera has HDMI Output.
Camera Control & Device Control will be Done by Crestron.
Someone Pls Help on this.....
Thanks & regards,
Bharath

Hi Patrick,
Thanks for your Time & Reply.
Actually this Solution is for one of my Client.
Just got an Update from them, they are using Sony Camcorders through HDMI Switcher.
They will be Connecting 3-4 Camcorders to Switcher & Will Switch Accordingly.....
Will SX20 Support??? Only For the Video??? Since VC they will control it through Crestron Mechanism.
Thanks & regards,
Bharath

Error on load: System.IO.IOException: The process cannot access the file : error in event viewer when users want to view documents from this third party deployed scan solution

Error on load: System.IO.IOException: The process cannot access the file
'\\server1\SCANSHARED\.pdf' because it is being used by another process.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
   at System.IO.File.WriteAllBytes(String path, Byte[] bytes)
   at abc.Scan.Layouts.ICC.Scan.View.Page_Load(Object sender, EventArgs e)
I faced this error in event viewer when users want to view documents from this third party deployed scan solution
here I have two WFS servers and they configured with load balancing in F5 .
when I enable both servers in F5 I receive this error messages in 2nd server,
when users want to view documents
adil

Do you have antiVirus installed on the sharepoint servers?
These folders may have to be excluded from antivirus scanning when you use file-level antivirus software in SharePoint. If these folders are not excluded, you may see unexpected behavior. For example, you may receive "access denied" error messages when files
are uploaded.
Please follow this KB and exclude the folders from Scanning.
http://support.microsoft.com/kb/952167
Please remember to mark your question as answered &Vote helpful,if this solves/helps your problem. ****************************************************************************************** Thanks -WS MCITP(SharePoint 2010, 2013) Blog: http://wscheema.com/blog

How to integrate single sign on with third party system

we are in the process of implementing istore application. we already have home grown isupport application to contact support personnal for any issues. Now we are wondering how do we integrate oracle applications single sign on with our third pary system. Is there any recommendation provided by oracle to achieve the same.

We too are in the process of implementing iStore with SSO features.
And if you believe me it seems to me as nightmare.
In our scenerio we are intgrating this SSO with Third party access control too (AD and Siteminder). I would request you to please respond me on the following mail id , so we can share our experince which will help us in our implementation
[email protected]
regards and thanks in advance
Vikas Deep

Integration of ChaRM with third party tools

Hi all,
We are in the process of building the solution for Change Request Management implementation integrated with third party tool.
As the normal process for ChaRM is to work with the Service Desk functionality (to raise a ticket, then support message, change request, change document etc...), but what we need is create the change request, and change document directly with ChaRM without using the Service Desk functionality.
Did anybody come across this situation?
Please share your experience.
Thanks in advance.
Balaji

Hi Balaji,
there is no problem, as I understand, you want to use ChaRM without Service Desk. OK, than you create directly a Change Request in CRMD_ORDER, the transaction type you have to select is SDCR (standard transaction type), you have to approve it and then you can create a change document, it is not necessary that you start with a Service Desk ticket like SLFN.
You need configured TMS a SolMan Project with a Maintenance Cycle, thats it (but this is enough , don't forget the customizing).
I hope I understood you correct
Udo

How to integrate iReceivables with third party payment system?

Hi,
My requirement is to integrate iReceivables with third party payment system.
Can anyone guide me to achieve this.
Thanks & Regards,
Sunita

Hello Prasad,
<b>Connection with an External Payroll System</b>
Payroll Outsourcing functionality allows you to compile master data or payroll data in the SAP system to submit to a third-party service provider in an electronic format. The Outsourcing solution available in the United States and Canada provides a generic interface which writes data into an IDoc (Intermediate Document) for transport to a third-party system. In order to transport data into and out of the SAP system, you must set up a logical system, partner definition, and outsourcing ports.
If you have built your own payroll interface, using the Interface Toolbox, for example, you can use the Import section of this scenario. The Export section applies only to the transport of IDocs.
For more information regarding outsourcing, refer to the SAP Library, Human Resources -> PY Payroll -> PY-US United States Payroll or PY-CA Canada Payroll -> Outsourcing.
http://help.sap.com/saphelp_erp2005vp/helpdata/en/af/f4ea3444e9c47fe10000009b38f83b/frameset.htm
Import Payroll Results from a Third-Party System
http://help.sap.com/saphelp_erp2005vp/helpdata/en/0a/e62481feaf11d1a5500060087832f8/frameset.htm
regards
Prasad
Message was edited by:
prasad chintala

Integration with Third party Help Desk

Hello,
We need to integrate SAp solution Manager 3.2 with third party Help Desk software Like REMEDY ....
So that messages updated in Remedy are updated with Solution manager and vice versa.
Can we have some soltuion on that ?
Deepti

look here:
<a href="http://help.sap.com/saphelp_sm40/helpdata/en/65/e0a3a3040348ffa71f0908679a883e/frameset.htm">http://help.sap.com/saphelp_sm40/helpdata/en/65/e0a3a3040348ffa71f0908679a883e/frameset.htm</a>

Integrate Essbase with third party s/w (ETL)

Hi Experts,
I would like to integrate Essbase with third party s/w (ETL) which i am not sure have essbase adopters like DIM/ODI adopters available at e-delivery.
Essbase Version: 9.3.1
Third party ETL : CostIron (from IBM)
Any help will be highly appreciated
Regards
Kumar

Thanks John,
We would like to use CostIron which is ingegration solution (connect, transform and load) and claim that it requires no coding but configuration.
it means we should not require ODI for integrating essbase with Oracle EBS.
Please advice as you have deep insight in Hyperion.
Thanks and Regards
Kumar

Does icloud work with third party apps?

Will icloud work with third party apps like minecraft pe, 360 panorama or real MYST?
Just wondering...

If the developers of those apps have incorporated support for iCloud into their apps, then yes.
Contact the developers of the third-party apps and ask.

Integrate Oracle EBS R12 with third party Fax

Hi,
We are trying to integrate Oracle EBS R12 with third party Fax. Can anyone share any documents stating the high level solution approach for this kind of integrations?
Please send me any docs on --> [email protected]
Thanks
Suman

Can you pl elaborate on why you need 3rd party fax ? Can you not use XML Publisher ? See Chapter 7 of the XML Publisher Admin Guide http://download.oracle.com/docs/cd/B40089_10/current/acrobat/120xdoig.pdf
HTH
Srini

Does Microsoft support disks which have been converted from MBR to GPT with third-party tools?

Before opening a ticket with Microsoft to get the official response, does Microsoft support disks which have been converted from MBR to GPT with third-party tools?
We have various disks on Windows Server 2008 R2 fileserver cluster that are all MBR with various mount points added to overcome the 2TB limitation on MBR disks. Due to the time involved in physically moving the 30Tb+ of data to GPT disks, I would
like to investigate the option of a lossless conversion tool. Does anybody have any experience of these in production environments that could comment?
Any advice and details of experiences would be really appreciated!
CRM Advisor

Hi,
Besed on my research, Microsoft supports a fileserver cluster if the disks have been converted from MBR to GPT using a third-party tool.
For more detailed information, please refer to the links below:
Convert MBR to GPT
https://social.technet.microsoft.com/Forums/en-US/3007346f-cf7b-4089-9628-36d394da8240/convert-mbr-to-gpt
Change a Master Boot Record Disk into a GUID Partition Table Disk
http://technet.microsoft.com/en-us/library/cc725671.aspx
Best Regards,
Mandy
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Cisco UCM with Third Party Contact Center Solution

Similar Messages

Maybe you are looking for