Cisco Unified Attendant Consoles for Be6000

Hi
I would like to know if there is limitation in teh directory sync from Cucm, ex, do the user need to have a directory number to be synced.
I have a setup and right now I have about 100 users but only 2 users have a directory number and these are the only 2 users I can see in attendant console, but in Cucm users I can see all the suers.
Regards Bjørn

Bjorn,
It depends on the CUAC Edtion and the source you are using.
If you are using Departmenr, Business or Enterprise Edition then the sync is done with the CUCM and therefore the telephone number field against End Users must be populated in order for the contact to be seen in the CUAC directory.
This is the same for Premium Edition if syncing with CUCM but you can also sync directly with AD, in this case the telephone number field or IP Phone field (or whatever field you are using to pull through the contact number) must be populated.
I agree with your point about there being a use case for people in the directory without a telephone number, I will raise this with the product team and request an enhancement.
Jamie

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Hi,
We have a customer with Cisco Unified Enterprise Attendant Console 8.5.1.5 interested in operator reports. They have more than one operator per queue. There is a report with attended operator calls but no abandoned. Is there any way to get the abandoned calls by operator (not by queue)?
Thanks in advance
Laura

Hi Laura,
As the calls route through the queues this where calls are abandoned, calls are not routed directly to the operators phone hence why there is no report for this against a user.
Jamie

Cisco Unified Attendant Console Upgrade

All - I currently have CUEAC 8.6.1, and I am looking to get to 10.0.1.
Can I upgrade to CUEAC 9.1.1, and then upgrade to 10.0.1?
I found a document that stated I can do upgrade migration from 9.1.1 to 10.0.1, but couldnt find any specific details.
Any help would be appreciated!
Thanks,
Jaime

Hi Jaime,
Please check page 3 of the following doc
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/10_0_1/release_notes/Cisco_Unified_Attendant_Console_Advanced_Release_Notes_10-0-1-10.pdf
You can upgrade from 8.6.2 to 10.0. directly as well as 8.6.2 to 9.1 and then to 10.0.
HTH
Manish

High Available Attendant console for BE6K?

Hi Arun and team,
Where is it documented whether or not BE6K supports the new release 9.0 High Available Premium Attendant console?
The BE6K data sheet says supports "Cisco Unified Attendant Consoles" and then gives a specification of 500 max users and 12 attendants (implying Business Attendant) and that cant be right since BE6K supports 1000 users.
The Data Sheets for the Attendants dont really say if they are compatible with BE6K.In fact, the CUEAC implies it wouldnt work on BE6K since its says it needs 'specs based support'
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CUACDE_Rel_N_9_0_1_10.pdf
This should be an easy thing to find ;-(
Anyone know where I can find it?
Thanks,
Steve

Nihal
May I suggest kindly cleaning up the documentation so that this is laid out clearly to all of us. This one gives you the impression no change is to be made to the OVA no matter what the console is.
http://docwiki.cisco.com/wiki/Cisco_Business_Edition_6000_OVA/OVF_Templates#Unified_Attendant_Consoles
Then we move to the data sheet
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps11369/data_sheet_c78-638921.html
Cisco Unified Attendant Consoles is designed specifically for customers with a maximum of 500 IP phones and 12 operators concurrently logged in
So does that mean even if you have premium we can only do 500 Phones and 12 operators? That doesn't sound right.
Next I have this deck from Cisco that says only 25 operators supported. Screen shot attached. So what are the maximums for each type of console supported by the BE6K BU(CUB, CUD, CUE and CUPAC)
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Srini

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Is it possible to push / silent install the Cisco Unified Attendant Console 10.x Advanced client ?

Currently, it is not possible to push/silently install the Advanced client. We are in the process of completing a deployment tool that will make this possible for Standard but would need to explore the option for Advanced.

Do i have to configure ssl on cisco unified provisioning manager for it to work. I am running BE6000 9.X

Do i have to configure ssl on cisco unified provisioning manager for it to work

Here is the code
#include <userint.h>
#include "iface.h"
#define DAQmxErrChk(functionCall) if( DAQmxFailed(error=(functionCall)) ) goto Error; else
int write_onoff(uInt8 HL, const char linename[])
int         error=0;              // error code (initialized to zero i.e. no error)
TaskHandle taskHandle=0;            // task ID for DAQmx
char        errBuff[2048]={'\0'}; // error message
// DAQmx Configure Code
SetWaitCursor(1);
DAQmxErrChk(DAQmxCreateTask("", &taskHandle));
DAQmxErrChk(DAQmxCreateDOChan(taskHandle, linename, "", DAQmx_Val_ChanPerLine ));
// DAQmx Start Code
DAQmxErrChk(DAQmxStartTask(taskHandle));
// DAQmx Write Code
DAQmxErrChk(DAQmxWriteDigitalU8(taskHandle, 1, 1, 10.0, DAQmx_Val_GroupByChannel, &HL, NULL, NULL));
Error:
   SetWaitCursor(0);
   if (DAQmxFailed(error)) DAQmxGetExtendedErrorInfo(errBuff, 2048);
   if (taskHandle!=0)
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      DAQmxStopTask(taskHandle);
      DAQmxClearTask(taskHandle);
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return error;
} // end write_digital_line
int CVICALLBACK test (int panel, int control, int event, void *callbackData, int eventData1, int eventData2)
uInt8 onoff=0;
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Maintaining the Directory in Cisco CallManager Attendant console

I have names in the directory of the cisco callmanager attendant console users that no longer work for the company. The numbers and names have been deleted from the call manager but not the directory used by the attendant console. How do I go about cleaning up the directory for the attendant console?

Hi,
Thanks for the doc..4* for the info.
This basically explains what I've checked already. Cynth, seeing as you've checked on the AC PC that there's no userlists file, and we now know you have 2 files present on the callmanager I would suggest the following to resolve your problem:
1) Delete both the AutoGenerated.txt and CorporateDirectory.txt from the CallManager Attendant Console directory (I've put the path in my previous post). You can copy them off this directory if you want a copy for keep safe.
2) Re-start the TCD service again.
3) Shut down the AC client and re-open it.
This should basically re-populate the directory on the CallManager (once you re-start the service). Then when you open up AC again it should copy across the up-to-date corporate directory list.
Please rate useful posts...

Attendant Console for CUCM 8 and above, My Solution.

I work for a community college in which we employ a full time operator and have several people to fill in for breaks and vacations. Having an attendant console is very important. To complicate matters, we need to have more that the corperate directory in the console for numbers such as departments (Admissions, Financial Aid, etc.) as well as fax numbers and other references.
The attendant console that Cisco provided up untill version 8 met our needs. We upgraded and purchased CUEAC. And for 3 grand, we got a pile of crap with only one seat. The big problem is that it does not support directory integration, does not support incremental search, and has one of the worst implementation designs I have yet to see.
We have tried many consoles, all lacking in one area or another. The one that best met our needs was the most expensive, and had the smallest feature set. We could not justify spending money on somthing that is not at least as good as the free product that cisco once offered.
My crazy solution: Use CUCMAC (Assistant Console). For reference, we have UCCX with Basic Seats (No Desktop Agent).
Cons: Does not support imcremental search or directory integration.
Pros: Free, Unlimited seats, one search entry searches all fields.
Implementation:
Created a dummy "Manager" which allowed me to be able to create "Assistants" (operators).
At this point each person that is to act as an operator can now log into this software with their network username and password (we are LDAP Integrated). They can see and control the lines on their phones, and the software is almost identicle to the Attendant Console Software they were use to.
Created and ACD queue for the operator and added an ACD DN to each phone. The users go Ready and Not Ready using the IPPA.
In our situation, we have the full corperate directory, which for most companies is fine. In our case we need additional numbers for the Departments and such. Becuase we are LDAP integrated, we will need to sync to an additional Directory source for the missing numbers. I wish we could use " Contacts" in AD, but becuase they dont have user ID's, cisco will not import them.
To summarize operation, the operator logs into the ACD queue and used Assitant Desktop as a user interface for the phone. The only thing that differs from Attendant Console, is that you have to use the phone to log in and out, not the desktop software.
Please let me know what you thing, and any ideas how to improve this setup would be greatly appreciated!

Bradley,
I cannot comment on the implementation you have gone through but I can comment on your comments about CUEAC.
There is going to be a new release in June this year which will support directory integration directly to AD as well as the CUCM sync which is available today.
The GUI iteself is to undergo a redesign in version 10, the date on this release is not yet known.
Incremental search is something which is not on the roadmap but is something I will discuss with the Product Manager to see if it can be considered.

Unified Attendant Console - License and Remote Site

I need an Attendant Console solution for a 6 site IPT design. I have CUCMBE at the corporate site with 5 remote locations. I want to have an Attendant Console in each location. I was going to use the Business Attendant version, but see it only support 3 Queues, thoguht I had read it was 6 queues, so I guess I need to go with the Enterprise version.
1. To support 6 active clients, I need to order 6 licenses at $2950.00? Seems awful expensive compared to the old Attendant Console...
2. Queues would need to be created for each site, Business only has 3, but Enterprise has 50?

Hehe Chris, you're right. I've always thought that this is only the language for the installation details, but I've just tried it on my PC.
Thanks a lot.
regards
Marc

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I am trying to set up my attendant console (spa500) for my spa525g. We use intermedia.net as our hosted pbx and they are not willing to help on this issue. I have tried and tried to set it up and i keep getting the same errors. See attachments for settings. I know there are inconsistencies with the settings but that is because I was trying different settings to see if any of them worked. Can someone please help me out with this?
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KE

Wrong forum, try "small business - phones".

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If I have 6 active licenses for any of the versions of Attendant Console, then do I need to order 6 instances of UCSS?

Hehe Chris, you're right. I've always thought that this is only the language for the installation details, but I've just tried it on my PC.
Thanks a lot.
regards
Marc

Cisco Unified Callconnector Operator for CME

Hi,
There is not much information on Cisco unified Callconnector Operator from Cisco, there is no user guide on Operator nor any configuration document.
I want to know if it support integration with LDAP and if it supports the SIP phone? Also, like to know how to configure it.
Thanks,
HM

Hi Marcel,
I would have a look at this good Ask the Expert Q&A;
https://supportforums.cisco.com/thread/2158575
And this note;
"the CallConnector solutions is available in two sets of SKUs -- the Smart CallConnector family for the UC540, UC560 and the Unified CallConnector family for the CME/ISR and UC520."
But don't miss this note as well;
End-of-Sale and End-of-Life Announcement for the Cisco Smart CallConnector
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps10865/end_of_life_notice_c51-729016.html
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley

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Hello Guys,
We have 1 reception console in the head office and we want to setup 2nd reception console in different location (London).
we have 2 operators license on CUEAC, I setup second operator with a seperat queue. We want to redirect the calls to London auto attendant (unity) when the second console is not "logged in" or busy. Right now they both are going to head office auto attendant in the Unity.
Is it possible to keep them seperate so each queue can point to its prompts in the Unity?
Thanks
Sunny

i dont have this option, I am running System Version: 8.0.0.5. Does that mean I have to upgrade? I was looking into upgrading to version 9 but I am not sure if the upgrade is free and if there will be any issue upgrading.

Unified Communications Attendant console: queue does not show in the client

Hello,
I have Cisco Unified Attendant Console - Department Edition 9.1.1.10 in conjunction with CUCM 9.1.1.
My problem is that when I login with the operator account to the client the queue does not show up as expected.
I have configured the queue, synchronized with CUCM, i can see it in CUCM under device/CTI route point, i have associated the queue to the operator in user configuration queue association.
but when i login as the opeartor to the client i can not see it.
any help is apreciated.
thanks

Hi,
This is working correctly, as you can only associated a single queue (department), this is not displayed in the operator console client.
You only see the queue list in Business, Enterprise or Premium Edition.
Jamie

Upgrade CUEAC version 9 to Attendant Console Advanced 10

Hi
I am running CUEAC 9.1 with CUCM version 9.1. My customer wants to upgrade the attendant console to version 10 advanced, but keep CUCM at version 9. I see this is supported from the attendant console documentation I have read. I believe version 10 is a serverless offering. Is there the option to go version 10 on my current windows 2008 server(this is where version 9 is running) or does it have to be serverless. Is it possible to introduce high availability if I upgrade to version 10 advanced? I am finding it hard to find definitive documentation for this.
Thanks,
Derek

[+5] to Jaime.
High Availability is supported in Advanced version .You can refer datasheet
http://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-attendant-console/data_sheet_C78-731867.html
further, as mentioned by Jaime, you can refer release notes of Advanced and Standard version for Compatibility with Call manager & OS requirements .Advanced version is supported on VMWare.
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/10_5_1/release_notes/CUACA1051RN.pdf
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuacs/10_5_1/release_notes/CUACS10511543RN.pdf
http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Attendant_Consoles
regds,
aman

Cisco Unified Attendant Consoles for Be6000

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