Cisco Unified CallConnector alternative

Hello,
I have read that Cisco Unified CallConnector is End of Life announced. Does anybody know any product that can help us to integrate Microsoft CRM Dynamics with Cisco Unified Contact Center Express?
Thank you very much!

Hi Gergely,
Thank you for your Reply. I am now looking into using salesforce product for this. As you mentioned, their product use the SOAP API. I am currently finding out the cost and support details from the company.
Thank you

Similar Messages

Question about cisco unified callconnector for mscrm

Hi
I've successfully installed software on both workstation and MSCRM server, and it works well.
However, when I use "click to call" in MSCRM, a blank window keep poping up with message "The webpage you are viewing is trying to close the window. Do you want to close the window?"
My question is how to let IE close the window without the confirmation window.
I found some people use following Javascript to close the IE window.
              <script language=javascript>
                  function CloseWindow()
                    window.open('','_self','');
                    window.close();
              </script>
However, if anyone can let me know where is the place to add this code into, I would appreciate
Thanks
Eric

Hi!
No, it does not work with CUCM, it works with express only. Please refer to the data sheet below:
"Cisco Unified CallConnector for Microsoft Windows, especially designed for the small and medium-sized business (SMB) or branch-office user, is supported by Cisco Unified Communications Manager Express 4.0 and later."
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7274/ps7067/product_data_sheet0900aecd8053c8ad.html
Hope this helps!
Regards,
Teresa.
If it helps, please rate :)

Simple Question - Cisco Unified CallConnector for Microsoft Windows

Can anyone tell me if Unified Call Connector works with UCM or just Express? This is something we would be interested in if it could work with our current setup.
Will rate Post.
Thanks.

Hi!
No, it does not work with CUCM, it works with express only. Please refer to the data sheet below:
"Cisco Unified CallConnector for Microsoft Windows, especially designed for the small and medium-sized business (SMB) or branch-office user, is supported by Cisco Unified Communications Manager Express 4.0 and later."
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7274/ps7067/product_data_sheet0900aecd8053c8ad.html
Hope this helps!
Regards,
Teresa.
If it helps, please rate :)

Cisco Unified Callconnector Operator for CME

Hi,
There is not much information on Cisco unified Callconnector Operator from Cisco, there is no user guide on Operator nor any configuration document.
I want to know if it support integration with LDAP and if it supports the SIP phone? Also, like to know how to configure it.
Thanks,
HM

Hi Marcel,
I would have a look at this good Ask the Expert Q&A;
https://supportforums.cisco.com/thread/2158575
And this note;
"the CallConnector solutions is available in two sets of SKUs -- the Smart CallConnector family for the UC540, UC560 and the Unified CallConnector family for the CME/ISR and UC520."
But don't miss this note as well;
End-of-Sale and End-of-Life Announcement for the Cisco Smart CallConnector
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps10865/end_of_life_notice_c51-729016.html
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley

Problem with Cisco Bars after Database Republish ("Could not find Cisco Unified database on this server")

OS Version: 2000.4.3a
OS Service Release: 2000.4.5bSR21
OS Upgrade: 2000.4.5a
Bars Version: 4.0.15000
CUCM Version: 4.2(3)sr4b
During the upgrade process of our CUCM 4.2(3) to version CUCM 4.2(3)sr4b the database replication between our 2 servers (1x pub, 1x sub) failed. After fixing this via dbhelper tool (everthing´s green and smiling again) service seemed to be ok.
But now Cisco Bars does not work anymore. The backup process of the publisher fails with "Error=[Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user '(null)'. Reason: Not associated with a trusted SQL-Server connection." So it looks like some kind of database setting for bars is misconfigured after the republishing process.
Yesterday I tried to reinstall BARS (now in the newest version 4.0.150000), but the same error message occured. Now I get the message "Could not find Cisco Unified database on this server" when I try to configure the Backup source within BARS.
Curiously the backup of our second CCM (sub) works as expected (but without CDR and TFTP Data). The "BackAdmin" User exists and is not locked (and wasn´t changed manually at all).
I am runnig out of ideas... :-(
Any hint or idea on how to fix this is kindly appreciated
best regards
Michael

Mike,
I don't have anything definitive here but I am wondering if there is a discrepency between the database names. In SQL Enterprise Manager, you can go to the Publisher and see what the current database name is. It will be the one being replicated and will take the form of CCM0300 or CCM0301 or CCM0302. You should see more than one. Anyway, take note of the name.
Then on the Publisher launch regedit and go to HKLM\Software\Cisco Systems, Inc.\DBL\
Look at the values for DBConnection0 and DBConnection1.
It will be something like DSN=CiscoCallManager;Server=;DATABASE=;Trusted_Connection=yes
Does the in the DSN match what you expect?
Also, going to back to SQL Enterprise Manager, check out the permissions on the database (Right Click->Properties, go to Permissions tab).
Another thing to check if you think it is permissions related is the AdminUtility.exe (c:\program files\cisco\bin\). This can be used to resync system account passwords.
TBH, I am just shooting in the dark here but these are things I would check.
Regards,
Bill

How do I remove the certificat error everytime I try to access the Cisco Unified CM Administration web-page?

Hi,
Every time I want to have access to the Cisco Unified CM Console (System version: 7.0.1.11000-2), I use the https://10.10.x.x/ccmadmin/showHome.do homepage on my client computer, but when I open the page, I get a SSL certificate error, stating no trust to this webpage security certificate and if I those "continue to this page (not recommended)", I get access to the Cisco Unified CM Console web page.
I have tried to add the https://IP-adress to secure web pages in Internet Explorer 7, but this to no avail, it does not help.
How do I add this certificate to a trusted something, so I do not get this warning every time I open the page?
Kind regards,
Carl-Marius

Hi Michael,
It worked when I change the IP-address to the name that was written in the certificate, and imported the certificate to Internet Explorer.
Thank you for your fast and very precise help!
Kind regards,
Carl-Marius

Ask the Expert: Upgrading Cisco Unified Communications Manager (CUCM) to Version 9.1 (Drive to 9)

Welcome to the Cisco Support Community Ask the Expert conversation. Learn from experts Vijay Rao and Amit Singh about simplified upgrade process and focused support from Cisco to migrate to version 9.1.
This is a continuation of the live Webcast
Drive to 9 is a comprehensive and holistic program designed to help you upgrade the current Cisco® Unified Communications Manager installed base to version 9.1 or higher. This upgrade will enable customers to have next-generation collaboration experiences.
During the live event, Cisco subject matter experts Vijay Rao and Amit Singh focussed on the simplified upgrade process and focused support from Cisco to migrate to version 9.1. They also talked about the changes made to the licensing model of User Connect Licensing and Cisco Unified Workspace Licensing.
Vijay Rao is a Network Consulting Engineer and is currently a unified communications (UC) consultant for Bank of America. He has been providing consulting assistance to the bank for the past 6 years. He helps design complex UC networks for large enterprise customers. He was previously part of Cisco IT in the Asia Pacific, Japan, and China (APJC) region and was instrumental in designing and implementing the Bangalore campus. He has been working with Cisco for 9 years and has 12 years of UC experience. He has a Cisco CCVP® certification.
Amit Singh is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has 7 years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multiservices, Cisco Unity®, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.
Remember to use the rating system to let Vijay and Amit know if you have received an adequate response.
Vijay and Amit might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub-community forum shortly after the event. This event lasts through July 19, 2013. Visit this forum often to view responses to your questions and the questions of other community members.
Webcast related links:
Webcast Video
FAQ from the live webcast
Slides from the live webcast

Hello Robert,
Apologies for a delayed response, some days get very hectic.
In CallManager, we only define the SRST reference, and CUCM version and SRST version are independent of each other.
The only thing, which is related and will change with CUCM upgrade is Phone F/w version.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf
You may just want to check your, phone f/w compatibility with the SRST version running on your ISR G1 Gateways:
http://www.cisco.com/en/US/products/sw/voicesw/ps2169/products_device_support_tables_list.html
For Example: SRST version 7.1
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps2169/data_sheet_c78-520521.html
You may want to do some lab testing with CUCM 9.1 and an SRST supported f/w on your phones.
If you decide to run the old Phone/F/w to support the SRST version, you may not be able to take advantage of new features.
Also, you can try and upgrade your phones(Wih CUCM 9.1) and test them with your SRST version.
It should work fine, but from a troubleshooting perspective, TAC may request you to come into a Cisco Supported combination.
Please, let me know if this clarifies your doubt or we can have a quick phone call.
Regards
Amit Singh

Ask the Cisco VIP: Troubleshooting SIP in Cisco Unified communications

Troubleshooting SIP in Cisco Unified communications deployments with Cisco VIP Ayodeji Okanlawon
This is a Q&A Ask the Expert Session continuation from the Live Webcast
Ask your questions on Session Initiation Protocol (SIP) and how it is redefining our UC world.The Session Initiation Protocol (SIP) is a signaling communications protocol, widely used for controlling multimedia communication sessions such as voice and video calls over Internet Protocol (IP) networks.
Featured Expert
Ayodeji Okanlawon, a Cisco Designated VIP, is the Lead Consultant Engineer for Global Solutions Design and Engineering at Verizon Business. In his past, he has worked at Intact IS, NCS Global, and Schlumberger Information Solutions. His experience includes development of design and deployment of large scale IP telephony projects on Cisco Call Manager platforms, Cisco Voice gateways, Cisco Jabber cloud and on premise solution. His expertise includes SIP solutions, CUBE design and Deployment, Troubleshooting: Voice gateways, CUCM, Unity connection, CUPS. Deji has been awarded the Cisco Designated VIP in 2013 and 2014. Deji holds a Bachelor of Science (BS), Electrical and Electronics Engineering, Second Class Upper from Obafemi Awolowo University.
According to Deji, “If you want to advance your career, if you’re serious about your skill sets, you’ve got to be in the forums.” (Read the Interview >>)
We look forward to your participation. This event is open to all, including partners.
* * Remember to use the rating system to let Deji know if you have received an adequate response. * *
Deji might not be able to answer each question due to the high volume expected during this event. This event runs January 13 through January 23, 2015. Visit this forum often to view responses to your questions and the questions of other community members.

Derrick,
RFC 3261defines ways to provide increased security for a SIP session.
The following describes areas in SIP that provides security for the protocol
1. Authenticating users.
We need to authenticate a user to ensure that the sender of the message is who he claims to be.
To achieve this SIP uses digest authentication between a UAC, proxy and a UAS. This provides the most basic level of authentication challenge between a client, proxy and a server.
2. Secure SIP signalling
The next area we can secure is SIP signalling itself. For this we use SSL/TLS. This is similar to using https in web browsers. With TLS before our any signalling is exchange X.509 certificates are used create a secure TLS channel. All our SIP messages are then transported within the secure channel.
NB: The digest authentication mentioned above for authenticating a user agent is just authentication. The messages are not protected from reading or modification hence it is recommended that these messages are carried inside a secure TLS channel for better security.
3. Privacy and Identification
Additional security features in SIP provides means where any user can choose to either reveal or conceal his identity.
4.Secure RTP
SIP also provides the ability to secure the media channel. It is not enough to secure signalling while anyone can listen to the media. RFC3830 discusses how the encryption should be done.
5. S/MIME
S/MIME encapsulation is used to protect sip headers making it impossible for any one in between the sender and receiver to modify the sip headers
Regards

Ask the Expert: Cisco Unified Computing System Director

With Andrew Nam
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Unified Computing System (UCS) Director with Cisco expert Andrew Nam.
Cisco UCS Director was designed to operationally integrate bare-metal and virtual data center infrastructure resources to address complex, time-consuming, manual, and compartmentalized management processes. These processes burden IT organizations, preventing them from achieving business agility and efficiency. Cisco expert Andrew Nam will provide an update on installation, configuration, and troubleshooting VM provisioning process using Cisco UCS Director.
Andrew Nam is a data center solution engineer in the DC Solution team in Sydney, Australia, responsible for orchestrating the end-to-end solution support of Cisco Data Centre solutions, including Cisco UCS, Cisco Nexus architecture, VBlock/FlexPod, VDI/VXI, and cloud solutions. His areas of expertise include routing and switching, load balancer, WAN optimization, VPN, and firewalls. Andrew has worked for Cisco for more than 13 years and has 15 years of experience in the networking industry. He graduated from New South Wales University in Australia with a mechanical/manufacturing engineering degree and holds R&S CCIE 9586, VMware VPC5, and Citrix CCA - Xendesktop5 certifications.
Remember to use the rating system to let Andrew know if you have received an adequate response.
Andrew might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in Data Center community, sub-community, Unified Computing discussion forum shortly after the event. This event lasts through January 17, 2014. Visit this forum often to view responses to your questions and the questions of other community members.

Hi James
This Ask the Expert session may not be the right place to show you all the essential steps for how the workflow can be related to task library to achieve your initial setup flow chart, and onboarding a new client.
However, I can briefly walktthrough "Client blade Provisioning" task so it might give some idea and how you can go about.
Assumption : the infrastructure used in the following examples consists of:
- Vmware VCenter
- Cisco UCS
- NetApp ONTAP controlled storage
To be able to provision Cisco UCS blade server in automated fashion, you need to create and define the below UCS entities beforehand.
- Create UCS Organisation
- Create UUID Pool
- Create MAC Address Pool
- Create WWNN Pool
- Create WWPN Pool
- Create vHBA Templates
- Create vNIC Templates
- Create UCS Policy vHBAs
- Create UCS Policy vNICs
- Create Storage Policy
- Create Network Policy
- Create SAN Boot Policy
- Create LAN Boot Policy
Once you create all the policy above, you are good to set up a workflow container for the client blade provisoining.
1. Create UCS Service Profile
- Add a ‘Create UCS Service Profile’ workflow task and select ‘Map to User Input’ for ‘Service Profile Name’. Select the ‘Service Profile Name’ dropdown as created when the workflow container was created.
- ‘Create UCS Service Profile’ inputs. Ensure that Storage_Policy, Network_Policy, Boot_Policy_LAN and Boot_Policy_SAN entries are correct.
- Once this is done , you can move to SAN zoning.
2. Configure SAN Zoning
- In this step, a new workflow task will be created in order to configure SAN zoning. Rather than use a specific user input for this task, output variables from the previous ‘Create UCS Service Profile’ workflow task will be used as input items for this task.
- Open the workflow and search for the workflow task ‘configure san zoning’. Drag the storage workflow task into the work area and map the following user inputs.
Create Flexible Volume
- Create a ‘Create Flexible Volume’ workflow task in order to build a NetApp flexible volume and provision it for the required size.
- Once again, reconfigure the workflow such that the success criteria from the ‘Configure SAN Zoning’ workflow task proceeds to ‘Create Flexible Volume’.
Create LUN
- Using the NetApp ONTAP ‘Create LUN’ workflow task, create a LUN located within the volume created during the previous step. In order to do this, map the Volume Name user input to the output from the previous ‘Create Flexible Volume’ workflow task.
- Next, enter the LUN details, ensuring that the configured size is less than that of the volume created in the previous step.
- As before, re-map the workflow designer flow so that the successful output of the Create Flexible Volume workflow task flows into this task.
3. Create Initiator Group
- Create a ‘Create Initiator Group’ workflow task in order to build a NetApp ONTAP Initiator Group. Map the ‘Filer Identity Name’ attribute to the OUTPUT_FILER_IDENTITY output variable as supplied by the ‘Create NetApp Flexible Volume’ workflow task as created earlier in this workflow.
- Once again, modify the the workflow designer flow so that the successful output from ‘Create LUN’ flows into ‘Create Initiator Group’
4. Add Initiator to Initiator Group
- Create an ‘Add Initiator to Initiator Group’ workflow task and map the ‘Initiator Group Name’ entry to the OUTPUT_IGROUP_IDENTITY output variable from the ‘Create NetApp Initiator Group’ workflow task and map the ‘Initiator Name’ entry to the SP_VHBA1 output variable from the ‘Create UCS Service Profile’ workflow task created earlier in this flow.
- Repeat this task for in order to add initiator name entry for SP_VHBA2. Once done, re-map the successful output from the two Create Initiator Group workflow tasks so that they flow into each other as follows:
- Move onto the next step in order to map the created LUN to the initiator group.
And the rest of steps are fairly similar to above. Create a Workflow and map the User Input Mappings".
5. Map LUN to Initiator Group
6. Modify UCS Boot Policy LUN ID
7. Select UCS Server
8. Associate UCS Service Profile
9. Power On UCS Server
10. Modify UCS Service Profile Boot Policy
11. Add VLAN to Service Policy
12. Disassociate UCS Service Profile
13. Wait for Specified Duration
14. Associate UCS Service Profile
15. Power On UCS Server
16. Register Host with VCenter
regards
Andrew

Upgrade Cisco Unified Presence 8.5 to 9.1.1

dears,
I have cisco unified presence 8.5 installed on UCS server and i need to upgreade it to 9.1.1
I will upgrade the cucm and unity connection to 9.1.1
Please advise what are the steps to upgrade the presence to 9.1.1?
Best Reagrds,
Haytham

Hi Haytham,
Supported Upgrade Paths from IM Installation Instructions
and Presence Service.
Upgrades from Release 8.0(1) through 8.6(1) to Release 9.1(1) require
a Refresh Upgrade using the ciscocm.cup.refresh_upgrade_v1.01.cop.sgn
file.
Upgrades from Release 8.6(2) and 8.6(3) to Release 9.1(1) require a
Refresh Upgrade only.
Upgrades from Release 8.6(4), 8.6(5), and Release 9.0(1) to Release
9.1(1) require a Standard Upgrade only.
For more information about Refresh Upgrades and Standard
Upgrades, see the Upgrade Guide for Cisco Unified
Communications Manager, Release 9.1(1).
Note
Perform these steps to proceed with the upgrade:
1 Go to http://www.cisco.com/cisco/software/navigator.html.
2 Navigate to Products > Voice and Unified Communications >
Unified Communications Applications > Cisco Unified Presence
> Cisco Unified Communications Manager IM and Presence
Service Version 9.1 > Unified Presence Server (CUP)
Updates-9.1(1).
3 Download the complete ISO file:
UCSInstall_CUP_9.1.1.10000-8.sgn.iso
Release 8.0(1) through 8.6(x) and
Release 9.0(1) to 9.1(1)
Direct upgrades from Cisco Unified Presence Release 6.0(x) to Release 9.1(1) are not supported. You
must first upgrade to at least Release 8.0(1) of Cisco Unified Presence. For more information about
upgrading to Cisco Unified Presence Release 8.x, see the Release Notes for Cisco Unified Presence here
on Cisco.com: http://www.cisco.com/en/US/products/ps6837/prod_release_notes_list.html.
Note
Upgrade from Cisco.com
Cisco does not support downloading major IM and Presence Service software releases from Cisco.com, for
example, IM and Presence Service Release 9.0(1). You can download upgrade-only software images from
Cisco.com that are used to upgrade from a previous major software release to a subsequent software maintenance
release or point release of IM and Presence. For example, you can download Cisco Unified Presence Release
8.0(2) or Cisco Unified Presence Release 8.6(1) from Cisco.com.
To download this software, go to http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240.
You must have an account on Cisco.com to access the Software Center. The images posted at the Software
Center require existing installations of IM and Presence.
Release Notes for Cisco Unified Communications Manager, Release 9.1(1)
2 OL-
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/9_1_1/CUCM_BK_R6F8DBD4_00_release-notes-for-cucm-91_chapter_010.pdf
Thanks,
Anand
Pls rate helpful posts !!

Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

With Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the upgrade, migration methods, and new features of the latest released Version 10.0 of Cisco Unified Contact Center Express (UCCX) with Cisco expert Abhiram Kramadhati.
Abhiram will address the following on the latest release of Cisco UCCX Version 10.0:
Installation
Upgrade from previous versions - both Linux and Windows
Migration from MCS to Cisco UCS environment - Different methods and best practices
New features - Overview and limitations
This discussion will center on install and upgrade best practices, changes in hardware support, and migration methods from MCS to Cisco UCS. He can also briefly discuss the new features introduced in 10.0. The discussion focuses the latest versions, but queries about general Cisco UCCX topics can be addressed too if time allows.
Abhiram Kramadhati is an engineer with the Contact Center Backbone group. He has been working with Cisco UCCX since he joined Cisco. During two years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in voice (40065).
For more details about this topic, refer to the recently published Tech-Talk Video and Blog.
Remember to use the rating system to let Abhiram know if you have received an adequate response.
Abhiram might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in the Voice, Video, and Collaboration community, sub-community, Contact Center discussion forum shortly after the event. This event lasts through January 31, 2014. Visit this forum often to view responses to your questions and the questions of other community members.

Hi Anurag,
Thanks for your questions.
1:Is there change in DB architecture as CUIC is the only option as compared to previous linux version UCCX ?
I assume this is from the tables regarding historical data. The database schema essentially remains the same since UCCX 9.0 had CUIC too and we had a seperate DB Space for CUIC and we still continue with that. The traditional historical tables remain and the replication process remains the same too.
2:Is there any version change for Linux OS used as VOS,
The Linux version is Red Hat Linux 5. To be precise:
[root@uccx10pub /]# cat etc/redhat-release
Red Hat Enterprise Linux Server release 5.7 (Tikanga)
3:Is there any API architecture change in UCCX 10 from previous releases ?
I can answer this more of an overview. The only enhancement in the API side is the introduction of REST API step in the script editor. You can now make REST calls from the script and this ofcourse opens up a whole new world of possiblities.
4:Since from UCCX 10 , we can only use either CAD or Finnesse at one time, whats the impact of changing this after some time in production, let say , i used CAD for 2 months and then i decided to move to Finesse, whats the impact ? or is it a smooth change as switching CUIC and HRC in previoius release ?
For the scenario you mentioned, there is absolutely no problem. The point to note is that the Finesse services are activated/deactivated but the CAD desktop services are ALWAYS running. The only condition to keep in mind is that you can use ONLY ONE type of agent desktop at any time. Also if Finesse is not used and CAD operations are used extensively, it is advisable to shutdown the Finesse service.
5:Is 3rd Party UCS hardware supported by UCCX 10 instead of using Cisco manufactured UCS , can i use HP hardware for Virtualisation ?
Yes, it can be used. This is something called as "Third party specs based specification". The most important things seen for compatibility are:
Inter CPU Model
It it is on thVMWare Hardware Compatibilty List
You can get more information about this on the "Can I use this server?" section of UC Virtualized Hardware page:
http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#.22Can_I_use_this_server.3F.22
6:Is Host name change supported?
Yes, the hostname change is supported. The prcocedure is documented in the UCCX 10.0 Administration Guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10.0.pdf (Pg 168)
Cheers,
Abhiram Kramadhati

Do i have to configure ssl on cisco unified provisioning manager for it to work. I am running BE6000 9.X

Do i have to configure ssl on cisco unified provisioning manager for it to work

Here is the code
#include <userint.h>
#include "iface.h"
#define DAQmxErrChk(functionCall) if( DAQmxFailed(error=(functionCall)) ) goto Error; else
int write_onoff(uInt8 HL, const char linename[])
int         error=0;              // error code (initialized to zero i.e. no error)
TaskHandle taskHandle=0;            // task ID for DAQmx
char        errBuff[2048]={'\0'}; // error message
// DAQmx Configure Code
SetWaitCursor(1);
DAQmxErrChk(DAQmxCreateTask("", &taskHandle));
DAQmxErrChk(DAQmxCreateDOChan(taskHandle, linename, "", DAQmx_Val_ChanPerLine ));
// DAQmx Start Code
DAQmxErrChk(DAQmxStartTask(taskHandle));
// DAQmx Write Code
DAQmxErrChk(DAQmxWriteDigitalU8(taskHandle, 1, 1, 10.0, DAQmx_Val_GroupByChannel, &HL, NULL, NULL));
Error:
   SetWaitCursor(0);
   if (DAQmxFailed(error)) DAQmxGetExtendedErrorInfo(errBuff, 2048);
   if (taskHandle!=0)
      // DAQmx Stop Code
      DAQmxStopTask(taskHandle);
      DAQmxClearTask(taskHandle);
   if (DAQmxFailed(error)) MessagePopup("DAQmx Error", errBuff);
return error;
} // end write_digital_line
int CVICALLBACK test (int panel, int control, int event, void *callbackData, int eventData1, int eventData2)
uInt8 onoff=0;
if (event==EVENT_COMMIT)
    GetCtrlVal(panel, control, &onoff);
   write_onoff(onoff, "Dev1/port0/line0");
return 0; // return 0 to tell the system the message has been handled

Ask the Expert: C-Series Integration with Cisco Unified Computing System Manager

Welcome to the Cisco Support Community Ask the Expert conversation. This conversation is an opportunity to learn and ask questions about Cisco C-Series Integration with Cisco Unified Computing System® Manager (Cisco UCS® Manager) with Cisco experts Vishal Mehta and Manuel Velasco.
Cisco UCS C-Series Rack-Mount Servers are managed by the built-in standalone software, Cisco Integrated Management Controller (Cisco IMC). When a C-Series rack-mount server is integrated with Cisco UCS Manager, the IMC no longer manages the server. Instead you will manage the server using the Cisco UCS Manager GUI or Cisco UCS Manager command-line interface (CLI).
Cisco UCS Manager 2.2 provides three connectivity modes for Cisco UCS C-Series Rack-Mount Server management. The following are the connectivity modes:
Dual-wire management (shared LAN On Motherboard [LOM]): Shared LOM ports on the rack server are used exclusively for carrying management traffic.A separate cable connected to one of the ports on the Payment Card Industry Express (PCIe) card carries the data traffic.
SingleConnect (Sideband): Using Network Controller Sideband Interface (NC-SI), the Cisco UCS Virtual Interface Card 1225 (VIC1225) connects one cable that can carry both data and management traffic.
Direct Connect Mode: Cisco UCS Manager Version 2.2 introduces an additional rack server management mode using direct connection to the Fabric Interconnect.
Vishal Mehta is a customer support engineer for Cisco’s Data Center Server Virtualization Technical Assistance Center (TAC) team based in San Jose, California. He has been working in the TAC for the past 3 years with a primary focus on data center technologies such as Cisco Nexus® 5000, Cisco UCS, Cisco Nexus 1000V, and virtualization. He presented at Cisco Live in Orlando 2013 and will present at Cisco Live Milan 2014 (BRKCOM-3003, BRKDCT-3444, and LABDCT-2333). He holds a master’s degree from Rutgers University in electrical and computer engineering and has CCIE® certification (number 37139) in routing and switching and service provider.
Manuel Velasco is a customer support engineer for Cisco’s Data Center Server Virtualization TAC team based in San Jose, California. He has been working in the TAC for the past 3 years with a primary focus on data center technologies such as Cisco UCS, Cisco Nexus 1000V, and virtualization. Manuel holds a master’s degree in electrical engineering from California Polytechnic State University (Cal Poly) and CCNA® and VMware VCP certifications. Remember to use the rating system to let Vishal and Manuel know if you have received an adequate response.
Because of the volume expected during this event, our experts might not be able to answer every question. Remember that you can continue the conversation in the Data Center, under subcommunity, Unified Computing, shortly after the event. This event lasts through May 23, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hello Sebastian,
The different modes of connecting C-Series with UCSM come into play depending on the type of infrastructure you already have along with C-Series and NIC model.
Cisco UCS C-Series Rack-Mount Servers are managed by the built-in standalone software, Cisco Integrated Management Controller (CIMC) .
Powerful features provided by Cisco UCS Manager can be leveraged to manage C-Series server by integrating C-Series Rack-Mount Server with UCSM.
This not only gives you rich-feature set but also one management plane to operate UCS-B Series Chassis and UCS-C Series Rack Server.
You will manage the server using the Cisco UCS Manager GUI or Cisco UCS Manager CLI.
Cisco UCS Manager 2.2 provides three connectivity modes for Cisco UCS C-Series Rack-Mount Server management.
The following are the connectivity modes:
• Dual-wire Management (Shared LOM):
Shared LAN on Motherboard (LOM) ports on the rack server are used exclusively for carrying management traffic. A separate cable connected to one of the ports on the PCIe card carries the data traffic. Using two separate cables for managing data traffic and management traffic is also referred to as dual-wire management.
http://www.cisco.com/c/en/us/td/docs/unified_computing/ucs/c-series_integration/ucsm2-2/b_C-Series-Integration_UCSM2-2/b_C-Series-Integration_UCSM2-2_chapter_0100.html
This mode is recommended when you have C-Server which does not have or cannot support VIC 1225 card (such C-200 server)
• SingleConnect (Sideband):
Using Network Controller Sideband Interface (NC-SI), Cisco UCS VIC1225 Virtual Interface Card (VIC) connects one cable that can carry both data traffic and management traffic.
This feature is referred to as SingleConnect.
http://www.cisco.com/c/en/us/td/docs/unified_computing/ucs/c-series_integration/ucsm2-2/b_C-Series-Integration_UCSM2-2/b_C-Series-Integration_UCSM2-2_chapter_011.html
This most recommended Integration model when using FEX and VIC 1225 card
• Direct Connect Mode:
Cisco UCS Manager release version 2.2 introduces an additional rack server management mode using direct connection to the Fabric Interconnect.
This mode will eliminate the need for FEX module as Servers are directly plugged into the base ports of Fabric Interconnect
http://www.cisco.com/c/en/us/td/docs/unified_computing/ucs/c-series_integration/ucsm2-2/b_C-Series-Integration_UCSM2-2/b_C-Series-Integration_UCSM2-2_chapter_0110.html
Please let us know if you need more information. Thank you!
Thanks,
Vishal

Ask the Expert: Installing, Configuring, and Troubleshooting Cisco Unified MeetingPlace

With Dejan Petrovic
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about different MeetingPlace deployment types, what they include and require, and what they are capable of with Cisco expert Dejan Petrovic. Cisco Unified MeetingPlace is a conferencing solution providing audio and video conferencing, and data sharing experience. It can be fully on premise solution or a hybrid solution integrated with WebEx for data sharing capability. Dejan will be answering any questions about installation, upgrade, migration and troubleshooting processes.
Dejan Petrovic is a Cisco customer support engineer and team lead in the Conferencing Technical Assistance Center team based in Boxborough. He has been providing support to customers and partners for Cisco Unified MeetingPlace solutions since 2009. He has more than eight years of experience working in the IT industry as system administrator, business manager, and networking consultant. Petrovic holds a bachelor’s degree in computer network and information systems as well as several Cisco certifications, including CCNA, Cisco IPCC Express Specialist, and MeetingPlace Support Specialist.
Remember to use the rating system to let Dejan know if you have received an adequate response.
Dejan might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub-community discussion forum shortly after the event. This event lasts through February 8, 2013. Visit this forum often to view responses to your questions and the questions of other community members.

Hello Nick,
I appreciate your questions, and will try to answer them below.
When you are installing a fresh new MeetingPlace 8.5 that you plan to integrate with WebEx, the only available option is WebEx Managed user profiles. With this option, you can either create profiles manually on WebEx side, and then sync them to MeetingPlace, or you can use Federated SSO for import of profiles from LDAP server in your network to WebEx, and then sync the profiles from WebEx to MeetingPlace (you choose one of these two options when provisioning WebEx site).
These are the only two available options for a NEW install of MP8.5 for WebEx integration, and as you can see both options are WebEx Managed profiles, the only difference is if you are going to use Federated SSO, or create profiles on WebEx manually.
During the install, you can select to install MeetingPlace managed users option, but you would choose this option only if you plan to do a migration from an earlier MP release (7.x/8.0) with WebEx integration and Directory Integration.
For example, MeetingPlace managed profiles option is available if you had MeetingPlace 8.0 integrated with WebEx Type II (WebEx scheduling) with Directory Integration, where you had your MP8.0 integrated with CUCM via AXL for user profile management (CUCM integrated with LDAP), and your WebEx Site provisioned for Directory Integration, and then migrate from that system to MeetingPlace 8.5 that you installed selecting MeetingPlace managed user profiles.
The same goes for MeetingPlace Scheduling (Type I) integration with WebEx. Possible only with migration, and not with a fresh new installation.
Now, to focus on your questions.
1. As you can see, you don't have many options. If you have MS Active Directory that you would like to use for SSO in MP8.5 WebEx Scheduling, you will have to go with Federated SSO. So far, I haven't heard of any issues with that as it seems to be pretty straight forward to configure, and also WebEx Support team provides direct support for that setup as it is a direct integration between WebEx Site and the LDAP server (nothing to do with MeetingPlace side of the equation).
2. In general, if you have Federated SSO enabled, you would go to WebEx site home page, click on Host Log In button which will then ask you to enter your network/windows credentials and place you to WebEx scheduling interface.
If you have Directory Integration (like on MP8.0 WebEx Type II with CUCM/AXL integration), when you go to WebEx site home page and click Host Log In button, you are being redirected to the MeetingPlace log-in page where you would enter your Windows credentials (assuming your CUCM is integrated with LDAP), and then if log in is successful, you get redirected back to WebEx scheduling interface. With this type of deployment, you can log in to WebEx scheduling interface ONLY if you are connecting from your company network or have a VPN connection to your company network. This is a major limitation that most customers complained about, but the reason for this was that we didn't want to make MP Application server hostname/IP publicly available and hence cause a security issue.
I am sure I answered your questions, but opened some new questions. So, please, let me know if I need to clarify anything.
Thank you.
-Dejan

Ask the Expert : Call Recording with Cisco Unified Communication Manager (UCM)

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Unified CM call recording solution that provides the ability to record customer conversations for compliance purpose. This topic will cover an overview, configuration and troubleshooting of the call recording feature.
Monday, January 19th, 2015 to Friday, January 30th, 2015
Harmit Singh is a technical leader with the High Touch Technical Services (HTTS) and Technical Assistance Center (TAC) Unified Communications teams based in Bangalore. He has broad experience in Cisco Unified Communications infrastructure solutions. He has 10 years of experience working with large enterprise and service provider networks. He also holds CCIE certifications (#20012) in Voice and Collaboration as well as Red Hat and VMware certifications.
Mohammed Noorulla Khan is a customer support engineer in High-Touch Technical Services (HTTS) Unified Communications teams based in Bangalore. His areas of expertise include Cisco Unified Communications Manager, Gateways, and Jabber. He has over 6 years of industry experience working with large enterprise and service provider networks. He also holds CCIE certifications (#35741) in Voice and VMware certifications.
** Remember to use the rating system to let Mohammed and Harmit know if you've received an adequate response. **
Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video community, subcommunity, IP Telephony, shortly after the event. This event lasts through January 30th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

Hi Maheshwar,
Thank you for your query. Please find my response below:
1> Do we support recording with HCS environment and which 3rd party vendors are validated with HCS based call control 10.1.1?
Answer: Whether you use a standalone UCM cluster, UCCE or HCS, call recording would be supported across the board in the same manner.
Please refer to the following link:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_0_1/Install_and_Config/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs_chapter_011.html#CHCS_RF_T1105284_00
Option
Notes
Recording
All Recording applications that are supported by Unified CCE are supported on HCS for CC. For details, see Recording section in Agent and Supervisor Capabilities.
With respect to which 3rd party vendors have been validated, marketplace.cisco.com is a good place to crosscheck this info. You will find a Cisco Compatible Logo against the partners listed there. The logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.
Please refer to the following link and use the search field under Collaboration Technology:
https://marketplace.cisco.com/catalog/search?utf8=%E2%9C%93&search[q]=&search[technology_category_ids]=23%2C24%2C197%2C1940%2C1941%2C1921%2C1576%2C1897%2C1983%2C2418%2C26%2C198%2C1904&search[order]=tier&per_page=20&_=1421663854257&ts=1421663855441
2> Which end points are supported for recording via HCS call control?
Answer: The following link should help clarify this:
http://solutionpartner.cisco.com/web/sip/wiki/-/wiki/Main/Unified+CM+Silent+Monitoring+Recording+Supported+Device+Matrix
Please let us know if you have any follow up questions. Hope this is helpful.
Regards,
Harmit Singh.

Cisco Unified CallConnector alternative

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