Cisco Unified Callconnector Operator for CME
Hi,
There is not much information on Cisco unified Callconnector Operator from Cisco, there is no user guide on Operator nor any configuration document.
I want to know if it support integration with LDAP and if it supports the SIP phone? Also, like to know how to configure it.
Thanks,
HM
Hi Marcel,
I would have a look at this good Ask the Expert Q&A;
https://supportforums.cisco.com/thread/2158575
And this note;
"the CallConnector solutions is available in two sets of SKUs -- the Smart CallConnector family for the UC540, UC560 and the Unified CallConnector family for the CME/ISR and UC520."
But don't miss this note as well;
End-of-Sale and End-of-Life Announcement for the Cisco Smart CallConnector
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps10865/end_of_life_notice_c51-729016.html
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley
Similar Messages
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Callconnector software for CME: Smart or Unified
Hi,
short question:
Which suite is currently the prefered version if you want to use Callconnector features with the CME ? Unified Callconnector is stuck at v2.1 (CME8.5 max) and Smart Callconnector's main focus is the UC500-series although the documentation says it supports CME (up till 9.x).
Regards,
Marcel Tempelman.Hi Marcel,
I would have a look at this good Ask the Expert Q&A;
https://supportforums.cisco.com/thread/2158575
And this note;
"the CallConnector solutions is available in two sets of SKUs -- the Smart CallConnector family for the UC540, UC560 and the Unified CallConnector family for the CME/ISR and UC520."
But don't miss this note as well;
End-of-Sale and End-of-Life Announcement for the Cisco Smart CallConnector
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps10865/end_of_life_notice_c51-729016.html
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley -
Question about cisco unified callconnector for mscrm
Hi
I've successfully installed software on both workstation and MSCRM server, and it works well.
However, when I use "click to call" in MSCRM, a blank window keep poping up with message "The webpage you are viewing is trying to close the window. Do you want to close the window?"
My question is how to let IE close the window without the confirmation window.
I found some people use following Javascript to close the IE window.
<script language=javascript>
function CloseWindow()
window.open('','_self','');
window.close();
</script>
However, if anyone can let me know where is the place to add this code into, I would appreciate
Thanks
EricHi!
No, it does not work with CUCM, it works with express only. Please refer to the data sheet below:
"Cisco Unified CallConnector for Microsoft Windows, especially designed for the small and medium-sized business (SMB) or branch-office user, is supported by Cisco Unified Communications Manager Express 4.0 and later."
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7274/ps7067/product_data_sheet0900aecd8053c8ad.html
Hope this helps!
Regards,
Teresa.
If it helps, please rate :) -
Simple Question - Cisco Unified CallConnector for Microsoft Windows
Can anyone tell me if Unified Call Connector works with UCM or just Express? This is something we would be interested in if it could work with our current setup.
Will rate Post.
Thanks.Hi!
No, it does not work with CUCM, it works with express only. Please refer to the data sheet below:
"Cisco Unified CallConnector for Microsoft Windows, especially designed for the small and medium-sized business (SMB) or branch-office user, is supported by Cisco Unified Communications Manager Express 4.0 and later."
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7274/ps7067/product_data_sheet0900aecd8053c8ad.html
Hope this helps!
Regards,
Teresa.
If it helps, please rate :) -
Cisco Unified CallConnector alternative
Hello,
I have read that Cisco Unified CallConnector is End of Life announced. Does anybody know any product that can help us to integrate Microsoft CRM Dynamics with Cisco Unified Contact Center Express?
Thank you very much!Hi Gergely,
Thank you for your Reply. I am now looking into using salesforce product for this. As you mentioned, their product use the SOAP API. I am currently finding out the cost and support details from the company.
Thank you -
Do i have to configure ssl on cisco unified provisioning manager for it to work
Here is the code
#include <userint.h>
#include "iface.h"
#define DAQmxErrChk(functionCall) if( DAQmxFailed(error=(functionCall)) ) goto Error; else
int write_onoff(uInt8 HL, const char linename[])
int error=0; // error code (initialized to zero i.e. no error)
TaskHandle taskHandle=0; // task ID for DAQmx
char errBuff[2048]={'\0'}; // error message
// DAQmx Configure Code
SetWaitCursor(1);
DAQmxErrChk(DAQmxCreateTask("", &taskHandle));
DAQmxErrChk(DAQmxCreateDOChan(taskHandle, linename, "", DAQmx_Val_ChanPerLine ));
// DAQmx Start Code
DAQmxErrChk(DAQmxStartTask(taskHandle));
// DAQmx Write Code
DAQmxErrChk(DAQmxWriteDigitalU8(taskHandle, 1, 1, 10.0, DAQmx_Val_GroupByChannel, &HL, NULL, NULL));
Error:
SetWaitCursor(0);
if (DAQmxFailed(error)) DAQmxGetExtendedErrorInfo(errBuff, 2048);
if (taskHandle!=0)
// DAQmx Stop Code
DAQmxStopTask(taskHandle);
DAQmxClearTask(taskHandle);
if (DAQmxFailed(error)) MessagePopup("DAQmx Error", errBuff);
return error;
} // end write_digital_line
int CVICALLBACK test (int panel, int control, int event, void *callbackData, int eventData1, int eventData2)
uInt8 onoff=0;
if (event==EVENT_COMMIT)
GetCtrlVal(panel, control, &onoff);
write_onoff(onoff, "Dev1/port0/line0");
return 0; // return 0 to tell the system the message has been handled -
Cisco Smart CallConnector Operator
I have to setup Smart CallConnector Operator with a UC560 this weekend, but I can't really find any documents on setup. All I see is a quick reference guide and a users guide and neither one of these seems to have anything on the actual setup. Is it really that simple to setup? I can't seem to find much on it. Does anyone have any experience with it?
I think I may have just answered my own question. I found some information in the release notes.
-
Cisco Mobile 8.0 For CME 8.6 : Verification Timed Out
Hi Guys,
Good day!
Anyone tried to implement Cisco Mobile on CME?
I have followed some guide lines from other forums such as:
http://www.ccierants.com/2011/05/finally-cisco-mobile-81-supports-cme-86.html
But I encounter some problems -> Verification Timed Out
Attached is the logs from CME router.
Thank you.Have you restarted the "Cisco CallManager" service? Do you have IP address configured under CUCM > System > Servers?
Thanks!
Michael
http://htluo.blogspot.com -
Unified CallConnector Operator
Hi,
We are installing a eval version of UCC operator in standalone deployment.
Trouble is we can't even log into the application to see how it works or test it.
We run through the installation process and it reboots the PC. When we try to login it fails with either bad username or password, or the server.
As this can't be a server issue as its pointing to itself (Standalone), it must be a username and password problem.
We have tried every user and pass it could be - IP phone user and pass, local PC user and pass, Admin user and pass but nothing is working.
Has anyone had this same problem?
Slightly embarrassing to have to post such a question but its causing some pain......it cannot be that difficult!
We cannot log into the config manager either. Is there a default username and password for this?
Any help appreciated.
OliHi Jason,
Yes, we discovered this now. Fairly embarrassed but I don't recall seeing this anywhere in the documentation.
Hence why this wasn't tested.
Thanks for your reply
Oli -
Cisco Unified Attendant Consoles for Be6000
Hi
I would like to know if there is limitation in teh directory sync from Cucm, ex, do the user need to have a directory number to be synced.
I have a setup and right now I have about 100 users but only 2 users have a directory number and these are the only 2 users I can see in attendant console, but in Cucm users I can see all the suers.
Regards BjørnBjorn,
It depends on the CUAC Edtion and the source you are using.
If you are using Departmenr, Business or Enterprise Edition then the sync is done with the CUCM and therefore the telephone number field against End Users must be populated in order for the contact to be seen in the CUAC directory.
This is the same for Premium Edition if syncing with CUCM but you can also sync directly with AD, in this case the telephone number field or IP Phone field (or whatever field you are using to pull through the contact number) must be populated.
I agree with your point about there being a use case for people in the directory without a telephone number, I will raise this with the product team and request an enhancement.
Jamie -
Upgrade Cisco Unified Presence 8.5 to 9.1.1
dears,
I have cisco unified presence 8.5 installed on UCS server and i need to upgreade it to 9.1.1
I will upgrade the cucm and unity connection to 9.1.1
Please advise what are the steps to upgrade the presence to 9.1.1?
Best Reagrds,
HaythamHi Haytham,
Supported Upgrade Paths from IM Installation Instructions
and Presence Service.
Upgrades from Release 8.0(1) through 8.6(1) to Release 9.1(1) require
a Refresh Upgrade using the ciscocm.cup.refresh_upgrade_v1.01.cop.sgn
file.
Upgrades from Release 8.6(2) and 8.6(3) to Release 9.1(1) require a
Refresh Upgrade only.
Upgrades from Release 8.6(4), 8.6(5), and Release 9.0(1) to Release
9.1(1) require a Standard Upgrade only.
For more information about Refresh Upgrades and Standard
Upgrades, see the Upgrade Guide for Cisco Unified
Communications Manager, Release 9.1(1).
Note
Perform these steps to proceed with the upgrade:
1 Go to http://www.cisco.com/cisco/software/navigator.html.
2 Navigate to Products > Voice and Unified Communications >
Unified Communications Applications > Cisco Unified Presence
> Cisco Unified Communications Manager IM and Presence
Service Version 9.1 > Unified Presence Server (CUP)
Updates-9.1(1).
3 Download the complete ISO file:
UCSInstall_CUP_9.1.1.10000-8.sgn.iso
Release 8.0(1) through 8.6(x) and
Release 9.0(1) to 9.1(1)
Direct upgrades from Cisco Unified Presence Release 6.0(x) to Release 9.1(1) are not supported. You
must first upgrade to at least Release 8.0(1) of Cisco Unified Presence. For more information about
upgrading to Cisco Unified Presence Release 8.x, see the Release Notes for Cisco Unified Presence here
on Cisco.com: http://www.cisco.com/en/US/products/ps6837/prod_release_notes_list.html.
Note
Upgrade from Cisco.com
Cisco does not support downloading major IM and Presence Service software releases from Cisco.com, for
example, IM and Presence Service Release 9.0(1). You can download upgrade-only software images from
Cisco.com that are used to upgrade from a previous major software release to a subsequent software maintenance
release or point release of IM and Presence. For example, you can download Cisco Unified Presence Release
8.0(2) or Cisco Unified Presence Release 8.6(1) from Cisco.com.
To download this software, go to http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240.
You must have an account on Cisco.com to access the Software Center. The images posted at the Software
Center require existing installations of IM and Presence.
Release Notes for Cisco Unified Communications Manager, Release 9.1(1)
2 OL-
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/9_1_1/CUCM_BK_R6F8DBD4_00_release-notes-for-cucm-91_chapter_010.pdf
Thanks,
Anand
Pls rate helpful posts !! -
Cisco Unified Video Advantage - CDP Driver Not Installed- Windows 7 64-bit
OK, so I'm sure the problem is Windows 7 64-bit, but after installing version 2.1.2 of Video Advantage, although everything goes in with no problem... it's not connecting to either my CUPC soft-phone or the attached video enabled Cisco IP Phone . When I click on About, there is no version listed next to the CDP Driver Version. When I go into Device Manager, I don't even see the Cisco CDP Driver listed. There were no error messages during the install, but it would appear that the CDP Driver didn't get installed during setup. This, of course, would explain why the phones are not being detected (since it uses CDP for discovery).
Has anyone come across this and come up with a workaround ??If you download the PDF for Cisco Unified Communications Support for Microsoft Windows 7 that was published on 10-22-2009 you will see that currently there are no plans to support Video Advantage on Windows 7. I haven’t tried installing it on my 64 bit Windows 7 system yet but have you tried installing it using the program compatibility wizard? If that doesn’t work you can install the XP Mode which is a virtual machine of Windows XP that would allow you to install it there. The XP Mode virtual machine has worked for me on every app so far that doesn’t work with Windows 7.
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CME & Smart CallConnector Operator
Hi,
Got CME 7.1 and Smart CallConnector Operator v2.1 but unable to display line status on the console of other phones. The documentation is sparse or good old Page Not Found for the Installation guide:
http://www.cisco.com/en/US/products/ps7067/tsd_products_support_series_home.html
Any suggestions? (different AC maybe?!)
Cheers
RichNo Love for SCC
Sent from Cisco Technical Support iPhone App -
Redundancy for Cisco Unified Communications Manager Business Edition 8.0.
Hi,
Is there redundancy for Cisco Unified Communications Manager Business Edition 8.0.
Can I deploy more than one server at a site for redundancy?
Thanks
MudassirNo. UCM-BE is a single-server solution. You can use CME in SRST mode for survivability if the server is offline.
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Event in Cisco Unified Operations Manager makes no sense
Hi
The ennvironement is as follows:
3 CCM 4.x Cluster and lot of h323 Gateways. All is controlled by a gatekeeper.
For monitoring purposes I'm running a Cisco Unified Operations Manager 2.0.2. From a h323 gateway I recieve an event, that there happend packet loss and that the MOS was below the critical MOS threshold. As destination I see another h323 gateway in the same cluster. What does this mean? For me there is never voice between these 2 gateways. For me this event makes no sense. On the gateways everything looks fine, there are no drops or errors neither on the interface nor on the service-policy.
Any idea why it's generating this event?
Regards
PeterHi Peter,
I think it would be best if you could get a packet capture (at the point of the 1040 sensor) during the times of one of these low MOS scores and then open a TAC case. The TAC engineer will need to contact the 1040 sensor developers to understand how exactly they are calculating packet loss and the packet capture will help greatly in finding the root cause. There are two components to packet loss for a 1040 sensor.
1) Actual network packet loss (i.e. based on missing sequence numbers).
2) Packets lost in the jitter buffer emulation (packet discards). This will
count as a packet loss for any packet that arrives 20ms past its expected
arrival time OR any "out of order" packet. Since the packets for a G711 are
sent at a 20ms rate, a packet which is delayed 20ms may arrive out of order and
be counted as lost.
Sri
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