Cisco Unified CME on ISR 2821 Problem

Hello Guys,
I've got a question about configuring the telephony-service on a ISR 2821. Is it possible to connect the CUCME to an ldap-based directory. I want to search in the ldap-directory as a telephone-book for names and numbers.
I hope you understand my question and you can help me.

Hello Sebestian
CME does not have a way to work directly with any LDAP v3 server, a workaround could be to confige ae URL of that button to point to a server that  would parse the XML request and interface with the LDAP directory

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    My next plan is to try and run an Agent-level report so that I can see exactly which calls each agent handled. This is where I've run into problems: I ran the CSQ - Agent Summary report for the whole of 17th October. I then ran the Agent Detail report for the same period, and ran it out to CSV so that I could "play" with the data. The CSQ - Agent Summary Report shows that a particular agent on a particular CSQ Name (ID) handled a total of 29 calls. However, if I filter the Agent Detail report for that agent and CSQ, I get a total of 30 calls and for the life of me am unable to identify where the missing call is coming from. Initially I'd thought it might be bacause the CSQ in question has two separate DDIs but as far as I can see, this is making no difference.
    I NEED to be 100% sure that when I'm importing the data from the Cisco reports into our system, I am then able to mimic the types of reports that are coming from Cisco, with the same figures. Therefore, if anyone can help me, I'll be extremely grateful.
    TIA
    Ian Henderson

    The "Cisco Unified CCX Historical Reports Scheduler" sits in my startup folder but seems like it doesn't "run" at startup. So I ran a "test":
    - Manually right-clicked the "Cisco Unified CCX Historical Reports Scheduler" icon in the startup folder and chose "Run as Administrator"
    I didn't log off or reboot PC and the reports are running again. I checked the "properties" of the icon and I did make sure it was already set to "Run this program as an Administrator" under the "Compatibility" tab.
    Not sure why it's not working...
    Thank you for any help you can provide....

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