Cisco Unified CME on ISR 2821 Problem
Hello Guys,
I've got a question about configuring the telephony-service on a ISR 2821. Is it possible to connect the CUCME to an ldap-based directory. I want to search in the ldap-directory as a telephone-book for names and numbers.
I hope you understand my question and you can help me.
Hello Sebestian
CME does not have a way to work directly with any LDAP v3 server, a workaround could be to confige ae URL of that button to point to a server that would parse the XML request and interface with the LDAP directory
Similar Messages
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Cisco Unified CCX 8.5.1 problem in CSD when the CCX bascull
Hi,
I have a problem with the Cisco Supervisor Desktop. There is a cluster of 2 Cisco Unified CCX, system version: 8.5.1.10000-37. At this moment the IPCC2 is the Main and if the system bascull to the IPCC1 we have a problem with the Cisco Supervisor Desktop, the CSD does not monitors the agents.
Which could be the problem?
Thanks,
Regards,
David LozanoCorrect 64kbps.
Audacity or any sound application can do this.
Chris -
Cisco Unified CME B-ACD and Tcl
Good afternoon,
I have router Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.2(4)M6a, with app-b-acd-2.1.2.3.tcl (this i upload to router because i dont find the scripts or TAR archive in the system)
I just need B-ACD to run the welcome greeting and then ask the user to dial option 1 to the extension or 0 for recepcionist.
I don't want the B-ACD to pass the user to different queues.
the audio files are in spanish.
My application configuration is:
application
service aa flash0:/cme-b-acd/app-b-acd-aa-2.1.2.3.tcl
paramspace english index 1
param number-of-hunt-grps 1
param menu-timeout 6
param handoff-string aa
param dial-by-extension-option 0
paramspace english language en
param aa-pilot XXXXXXX (public number)
param max-extension-length 5
paramspace english location flash0:/cme-b-acd/
param second-greeting-time 120
param welcome-prompt _bacd_welcome.au
param call-retry-timer 30
param voice-mail XXXXX (is this necesary?????)
param max-time-call-retry 600
param service-name queue
service queue flash0:/cme-b-acd/app-b-acd-2.1.2.3.tcl
param aa-hunt1 XXXXX (extension of receptionist)
param number-of-hunt-grps 1
Please can you help me and say if this correct ???????
Other questions: i upload the audio files in the same directory that de aplications programs in my case:
Directory of flash0:/cme-b-acd/
431 -rw- 26087 Feb 11 2015 15:30:42 -03:00 app-b-acd-2.1.2.3.tcl
432 -rw- 19191 Feb 11 2015 15:32:06 -03:00 app-b-acd-2.1.2.3-ReadMe.txt
433 -rw- 37673 Feb 11 2015 15:32:30 -03:00 app-b-acd-aa-2.1.2.3.tcl
Here?????
Thanks and best regards.,
Camilo
mmxvHello,
Change this (dial-by-extension-option 1) and (param aa-hunt1) is an ephone hunt group that has operator's extension.
Several complete examples with explanation can be found at the link below:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html#wp1003141
Thank you,
Shadi -
Help with Cisco Unified CME B-ACD
Hi:
I have a cisco callmanager express v 7.1 installed in a 2801 router.
I want to setup a basic CME B-ACD script. I have 4 DNs from 4000 to 4003, in this setup i need to run the script based on this 4 Dns, i read part of the guide but seems complex for my configuration. i just want when somebody calls, go to the basic assistant and that can calls directly to the stations. This is my basic configuration.
incoming number 809-323-4322
This is a IP TRUNK service.
CMELAB#show running-config
Building configuration...
Current configuration : 3206 bytes
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
hostname CCMELAB
boot-start-marker
boot-end-marker
logging message-counter syslog
no aaa new-model
no network-clock-participate slot 1
voice-card 0
voice-card 1
dspfarm
ip source-route
ip cef
ip dhcp pool ITS
network 192.168.0.0 255.255.255.0
option 150 ip 192.168.0.1
default-router 192.168.0.1
no ipv6 cef
multilink bundle-name authenticated
voice translation-rule 1
rule 1 /^98/ /8/
rule 2 /^918/ /18/
rule 3 /^90/ /0/
voice translation-profile cisco
translate called 1
archive
log config
hidekeys
interface Loopback0
ip address 1.1.1.1 255.255.255.255
interface FastEthernet0/0
no ip address
shutdown
duplex auto
speed auto
interface FastEthernet0/1
ip address 192.168.0.1 255.255.255.0
duplex auto
speed auto
interface Serial0/0/0
no ip address
shutdown
clock rate 2000000
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 192.168.0.254
ip http server
tftp-server flash:P00305000600.bin
tftp-server flash:P00305000600.sbn
tftp-server flash:P00308000400.loads
control-plane
mgcp fax t38 ecm
mgcp behavior g729-variants static-pt
dial-peer voice 9 voip
translation-profile outgoing cisco
destination-pattern 9T
session target ipv4:172.19.10.170
incoming called-number 8093234322
dtmf-relay h245-alphanumeric
codec g711ulaw
ip qos dscp cs3 signaling
dial-peer voice 4000 voip
service aa
destination-pattern 4...
session target ipv4:1.1.1.1
incoming called-number 4000
dtmf-relay h245-alphanumeric
num-exp 8093234322 4000
gatekeeper
shutdown
telephony-service
authentication credential admin cisco
pin 8135 override
max-ephones 5
max-dn 5
ip source-address 192.168.0.1 port 2000
auto assign 1 to 5
load 7960-7940 P00308000400
voicemail 8093234322
max-conferences 8 gain -6
transfer-system full-consult
after-hours block pattern 1 90 7-24
after-hours block pattern 4 9T 7-24
create cnf-files version-stamp Jan 01 2002 00:00:00
ephone-dn 1 dual-line
number 4000
ephone-dn 2 dual-line
number 4001
ephone-dn 3 dual-line
number 4002
ephone-dn 4 dual-line
number 4003
ephone-dn 5 dual-line
number 4004
ephone 1
no phone-ui speeddial-fastdial
no phone-ui snr
no multicast-moh
mac-address 0024.2BB0.DAAD
after-hours exempt
type CIPC
button 1:1
pin 8135
ephone 2
no phone-ui speeddial-fastdial
no phone-ui snr
no multicast-moh
mac-address 000A.F489.A181
type 7940
button 1:2
pin 8135
ephone 3
no phone-ui speeddial-fastdial
no phone-ui snr
no multicast-moh
mac-address 000D.2928.46D6
type 7905
button 1:3
pin 8135
ephone 4
no phone-ui speeddial-fastdial
no phone-ui snr
no multicast-moh
ephone 5
no phone-ui speeddial-fastdial
no phone-ui snr
no multicast-moh
line con 0
logging synchronous
login
line aux 0
line vty 0 4
exec-timeout 0 0
logging synchronous
login
scheduler allocate 20000 1000
endNeither coming to a board looking hoping for free recipes after browising documentation and finding that is "too much" is an example of inclination toward our line of work.
And the sarcasm doesn't help, so good luck. -
This version is finally available for download. I am really impressed with the amount of features that have been added. But still dont see any increase in the number of conference participants (which is 3 as of now). Is this still roadmapped ? The only enhancements that are mentioned in the admin guides are,
a. Drop last party or keep them connected
b. Improved Conference display.
Sankar.I was very surprised this wasn't in 4.0. I had heard from very credible sources at Cisco that this was coming.
Hopefuly 5.x ;)
adignan - berbee -
Cisco Unified Callconnector Operator for CME
Hi,
There is not much information on Cisco unified Callconnector Operator from Cisco, there is no user guide on Operator nor any configuration document.
I want to know if it support integration with LDAP and if it supports the SIP phone? Also, like to know how to configure it.
Thanks,
HMHi Marcel,
I would have a look at this good Ask the Expert Q&A;
https://supportforums.cisco.com/thread/2158575
And this note;
"the CallConnector solutions is available in two sets of SKUs -- the Smart CallConnector family for the UC540, UC560 and the Unified CallConnector family for the CME/ISR and UC520."
But don't miss this note as well;
End-of-Sale and End-of-Life Announcement for the Cisco Smart CallConnector
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps10865/end_of_life_notice_c51-729016.html
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley -
Cisco Unified Personnel Communicator sociability Problem with ESSO-LM
Hi All,
First post of the forum got a curly one for you all.
We are piloting ESSO-LM v11.1.1.5.0 and also piloting Cisco Unified Personnel Communicator (CUPC) 8.5.1.17660 on Windows XP SP3. We are experiencing an error message and BSOD. The BSOD only occurs if theuser selects 'ok' to error message. I am wondering if anyone else running ESSO-LM experiencing this problem or is it unique to our environment?
The following error message appears when the end use unlocks the workstation.
The error message is;
Title: Microsoft Visual C++ Runtime Library
Content: Runtime Error!
Program:\??\C:\Windows\system32\winlogon.exe
The application has requested the Runtime to terminate it in an unusual way.
Please contact the applications support team for more information.
The testing I have done;
I have uninstalled ESSO-LM and left CUPC installed error no longer occurs.
I have uninstalled CUPC and left ESSO-LM installed error no longer occurs.
No dump file is created when Windows BSOD's nor are any Windows event created when the error message appears. As ESSO-LM is not crashing there are no logs created in C:\Documents and Settings\<username>\Application Data\Passlogix. Also their is no indication of errors in the CUPC logs.
If anyone can offer any advise on this problem we are experiencing I would appreciate it?Just an update for you all. We have logged a support case but tech support have not been able to resolve the problem. It appears that if you are running SSO-LM, SSPR and Cisco CUPC they all hook into the Windows GINA. Uninstalling SSPR and changing the SSO-LM install to support Network Provider not Gina Provider does not produce the error. Not really a fix as SSPR is core to our environment.
-
OS Version: 2000.4.3a
OS Service Release: 2000.4.5bSR21
OS Upgrade: 2000.4.5a
Bars Version: 4.0.15000
CUCM Version: 4.2(3)sr4b
During the upgrade process of our CUCM 4.2(3) to version CUCM 4.2(3)sr4b the database replication between our 2 servers (1x pub, 1x sub) failed. After fixing this via dbhelper tool (everthing´s green and smiling again) service seemed to be ok.
But now Cisco Bars does not work anymore. The backup process of the publisher fails with "Error=[Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user '(null)'. Reason: Not associated with a trusted SQL-Server connection." So it looks like some kind of database setting for bars is misconfigured after the republishing process.
Yesterday I tried to reinstall BARS (now in the newest version 4.0.150000), but the same error message occured. Now I get the message "Could not find Cisco Unified database on this server" when I try to configure the Backup source within BARS.
Curiously the backup of our second CCM (sub) works as expected (but without CDR and TFTP Data). The "BackAdmin" User exists and is not locked (and wasn´t changed manually at all).
I am runnig out of ideas... :-(
Any hint or idea on how to fix this is kindly appreciated
best regards
MichaelMike,
I don't have anything definitive here but I am wondering if there is a discrepency between the database names. In SQL Enterprise Manager, you can go to the Publisher and see what the current database name is. It will be the one being replicated and will take the form of CCM0300 or CCM0301 or CCM0302. You should see more than one. Anyway, take note of the name.
Then on the Publisher launch regedit and go to HKLM\Software\Cisco Systems, Inc.\DBL\
Look at the values for DBConnection0 and DBConnection1.
It will be something like DSN=CiscoCallManager;Server=;DATABASE=;Trusted_Connection=yes
Does the in the DSN match what you expect?
Also, going to back to SQL Enterprise Manager, check out the permissions on the database (Right Click->Properties, go to Permissions tab).
Another thing to check if you think it is permissions related is the AdminUtility.exe (c:\program files\cisco\bin\). This can be used to resync system account passwords.
TBH, I am just shooting in the dark here but these are things I would check.
Regards,
Bill -
Problems with iOS 7 Mail and Cisco Unified Messaging attachments?
Does anyone out there use Cisco Unified Messaging in their workplace? I am seeing an issue with iOS 7 (7.0.0-7.0.2) where the following scenario occurs:
You check an email in the Mail app that is from the Cisco Unified Messaging system when you get a voicemail. The voicemail is left by Person A who attaches a subsequent voicemail from Person B and they leave an intro saying "Attached is a voicemail blah blah blah" The email from Cisco comes across as having a .wav attachment and then an email attachment with a .wav file inside (supposed to be the original voicemail from Person B). If you play both .wav attachments, it just plays the same audio and not separate voicemails (one being the intro from Person A and one being the original Person B voicemail). It seems to hold on to whichever .wav attachment you played first (e.g. if you play the Person B voicemail .wav file and then go to the .wav file that should be Person A's intro, it just plays Person B's voicemail).
We did not experience this with iOS 6 and have confirmed that things work just fine on phones that have not been upgraded to iOS 7. Email account on iOS devices is a Microsoft Exchange account.
I am sorry if this is already a known issue, but I've had trouble searching for results. Any help would be tremendous in hunting down this strange phenomenon.
Thank you,
-TedDoes anybody have even any thoughts on this and whether it might be a known issue of any kind? Anyone seeing this with other .wav attachments outside of Cisco UM ?
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Problem with Cisco Unified Meeting Place Express
the user is unable to get connected to the Meeting Bridge set up in the Cisco Unified Meeting Place Express on the scheduled time.
Hit up [email protected] and ask. They'll either say 'no' or give you hand; either way that's your answer.
-
Welcome to the Cisco Support Community Ask the Expert conversation. Learn from experts Vijay Rao and Amit Singh about simplified upgrade process and focused support from Cisco to migrate to version 9.1.
This is a continuation of the live Webcast
Drive to 9 is a comprehensive and holistic program designed to help you upgrade the current Cisco® Unified Communications Manager installed base to version 9.1 or higher. This upgrade will enable customers to have next-generation collaboration experiences.
During the live event, Cisco subject matter experts Vijay Rao and Amit Singh focussed on the simplified upgrade process and focused support from Cisco to migrate to version 9.1. They also talked about the changes made to the licensing model of User Connect Licensing and Cisco Unified Workspace Licensing.
Vijay Rao is a Network Consulting Engineer and is currently a unified communications (UC) consultant for Bank of America. He has been providing consulting assistance to the bank for the past 6 years. He helps design complex UC networks for large enterprise customers. He was previously part of Cisco IT in the Asia Pacific, Japan, and China (APJC) region and was instrumental in designing and implementing the Bangalore campus. He has been working with Cisco for 9 years and has 12 years of UC experience. He has a Cisco CCVP® certification.
Amit Singh is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has 7 years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multiservices, Cisco Unity®, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.
Remember to use the rating system to let Vijay and Amit know if you have received an adequate response.
Vijay and Amit might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub-community forum shortly after the event. This event lasts through July 19, 2013. Visit this forum often to view responses to your questions and the questions of other community members.
Webcast related links:
Webcast Video
FAQ from the live webcast
Slides from the live webcastHello Robert,
Apologies for a delayed response, some days get very hectic.
In CallManager, we only define the SRST reference, and CUCM version and SRST version are independent of each other.
The only thing, which is related and will change with CUCM upgrade is Phone F/w version.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf
You may just want to check your, phone f/w compatibility with the SRST version running on your ISR G1 Gateways:
http://www.cisco.com/en/US/products/sw/voicesw/ps2169/products_device_support_tables_list.html
For Example: SRST version 7.1
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps2169/data_sheet_c78-520521.html
You may want to do some lab testing with CUCM 9.1 and an SRST supported f/w on your phones.
If you decide to run the old Phone/F/w to support the SRST version, you may not be able to take advantage of new features.
Also, you can try and upgrade your phones(Wih CUCM 9.1) and test them with your SRST version.
It should work fine, but from a troubleshooting perspective, TAC may request you to come into a Cisco Supported combination.
Please, let me know if this clarifies your doubt or we can have a quick phone call.
Regards
Amit Singh -
With Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the upgrade, migration methods, and new features of the latest released Version 10.0 of Cisco Unified Contact Center Express (UCCX) with Cisco expert Abhiram Kramadhati.
Abhiram will address the following on the latest release of Cisco UCCX Version 10.0:
Installation
Upgrade from previous versions - both Linux and Windows
Migration from MCS to Cisco UCS environment - Different methods and best practices
New features - Overview and limitations
This discussion will center on install and upgrade best practices, changes in hardware support, and migration methods from MCS to Cisco UCS. He can also briefly discuss the new features introduced in 10.0. The discussion focuses the latest versions, but queries about general Cisco UCCX topics can be addressed too if time allows.
Abhiram Kramadhati is an engineer with the Contact Center Backbone group. He has been working with Cisco UCCX since he joined Cisco. During two years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in voice (40065).
For more details about this topic, refer to the recently published Tech-Talk Video and Blog.
Remember to use the rating system to let Abhiram know if you have received an adequate response.
Abhiram might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in the Voice, Video, and Collaboration community, sub-community, Contact Center discussion forum shortly after the event. This event lasts through January 31, 2014. Visit this forum often to view responses to your questions and the questions of other community members.Hi Anurag,
Thanks for your questions.
1:Is there change in DB architecture as CUIC is the only option as compared to previous linux version UCCX ?
I assume this is from the tables regarding historical data. The database schema essentially remains the same since UCCX 9.0 had CUIC too and we had a seperate DB Space for CUIC and we still continue with that. The traditional historical tables remain and the replication process remains the same too.
2:Is there any version change for Linux OS used as VOS,
The Linux version is Red Hat Linux 5. To be precise:
[root@uccx10pub /]# cat etc/redhat-release
Red Hat Enterprise Linux Server release 5.7 (Tikanga)
3:Is there any API architecture change in UCCX 10 from previous releases ?
I can answer this more of an overview. The only enhancement in the API side is the introduction of REST API step in the script editor. You can now make REST calls from the script and this ofcourse opens up a whole new world of possiblities.
4:Since from UCCX 10 , we can only use either CAD or Finnesse at one time, whats the impact of changing this after some time in production, let say , i used CAD for 2 months and then i decided to move to Finesse, whats the impact ? or is it a smooth change as switching CUIC and HRC in previoius release ?
For the scenario you mentioned, there is absolutely no problem. The point to note is that the Finesse services are activated/deactivated but the CAD desktop services are ALWAYS running. The only condition to keep in mind is that you can use ONLY ONE type of agent desktop at any time. Also if Finesse is not used and CAD operations are used extensively, it is advisable to shutdown the Finesse service.
5:Is 3rd Party UCS hardware supported by UCCX 10 instead of using Cisco manufactured UCS , can i use HP hardware for Virtualisation ?
Yes, it can be used. This is something called as "Third party specs based specification". The most important things seen for compatibility are:
Inter CPU Model
It it is on thVMWare Hardware Compatibilty List
You can get more information about this on the "Can I use this server?" section of UC Virtualized Hardware page:
http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#.22Can_I_use_this_server.3F.22
6:Is Host name change supported?
Yes, the hostname change is supported. The prcocedure is documented in the UCCX 10.0 Administration Guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10.0.pdf (Pg 168)
Cheers,
Abhiram Kramadhati -
Cisco Unified Video Advantage - CDP Driver Not Installed- Windows 7 64-bit
OK, so I'm sure the problem is Windows 7 64-bit, but after installing version 2.1.2 of Video Advantage, although everything goes in with no problem... it's not connecting to either my CUPC soft-phone or the attached video enabled Cisco IP Phone . When I click on About, there is no version listed next to the CDP Driver Version. When I go into Device Manager, I don't even see the Cisco CDP Driver listed. There were no error messages during the install, but it would appear that the CDP Driver didn't get installed during setup. This, of course, would explain why the phones are not being detected (since it uses CDP for discovery).
Has anyone come across this and come up with a workaround ??If you download the PDF for Cisco Unified Communications Support for Microsoft Windows 7 that was published on 10-22-2009 you will see that currently there are no plans to support Video Advantage on Windows 7. I haven’t tried installing it on my 64 bit Windows 7 system yet but have you tried installing it using the program compatibility wizard? If that doesn’t work you can install the XP Mode which is a virtual machine of Windows XP that would allow you to install it there. The XP Mode virtual machine has worked for me on every app so far that doesn’t work with Windows 7.
-
Cisco Unified Personal Communicator doesn't start
Hello,
We have deployed in our company the CUPC 7.2 and it works well with all users except a few. When they try to start the application, this error message appears:
"Cisco Unified Personal Comunicator was unable to load the necessary language resources. You may need to re-install to correct this problem. Aborting the application"
Of course we have tried to reinstall but it never works, we tried at first with an older version and the error was the same. Any ideas?Yes, it was a problem with the language of Windows, it was configured with one language that doesn't come with the language pack of the CUPC.
You have to check on the control panel, regional configuration and languages and check if it's configured with one of the supported languages.
Let me know if it worked for you
Regards,
Daniel -
Verifying data coming from Cisco Unified CCX Historical Reports
Good afternoon
I (along with a number of other colleagues) are heavily involved in a project to take data from a wide variety of different sources and merge it all into one system so that we can report on it in a joined-up manner.
The project comprises a number of different types of data source (such as Telephony or CRM). Within each data source type, we have various suppliers of those products. In the case of telephony data (which I'm looking into at the moment), the eventual aim is to make it possible to take data from any of the telephony platforms in use across our business (currently AVAYA, Alcatel and Cisco) and report on it in a uniform way, thus negating the need for an end-user to know what the Cisco definition of AHT is (for example).
The switch I'm currently looking at is a managed switch, meaning that we don't have any sort of direct access to the back-end database(s). We could probably get it, but I suspect that the company that manages it for us would probably charge a small fortune for that. In view of this, I'm working with a number of the standard reports in the Cisco Unified CCX system. My plan (at the moment anyway) is to identify the reports that we can use that will best provide details of all calls into and out of our contact centres. I'd be looking to get the exact details of each individual call, which could then be rolled up into manageable intervals (such as 15-minute or 30-minute).
Before I go much further, I'd like to be clear on something: I'm a database developer rather than a telecoms engineer so if I ask something that appears to be obvious then I apologise in advance. I've got quite a bit of experience of working with the CTI system that sits on top of our AVAYA platform, but it's proving to be a bit of a wrench effectively "un-learning" that system so that I can make room in my head for the Cisco solution.
So, what I've learned (or have guessed) so far is this:
When I run the Application Performance Analysis report, the Application Names that are returned are effectively the Call Routes that are set up in the system. Each Call Route can be fed by one or more Called Number (which I understand to essentially be a DDI);
The Application Summary Analysis report shows the same Application Name information as is shown in the Application Performance Report. However this report also shows the Called Number, thus providing slightly more information about the individual DDI being answered;
My next plan is to try and run an Agent-level report so that I can see exactly which calls each agent handled. This is where I've run into problems: I ran the CSQ - Agent Summary report for the whole of 17th October. I then ran the Agent Detail report for the same period, and ran it out to CSV so that I could "play" with the data. The CSQ - Agent Summary Report shows that a particular agent on a particular CSQ Name (ID) handled a total of 29 calls. However, if I filter the Agent Detail report for that agent and CSQ, I get a total of 30 calls and for the life of me am unable to identify where the missing call is coming from. Initially I'd thought it might be bacause the CSQ in question has two separate DDIs but as far as I can see, this is making no difference.
I NEED to be 100% sure that when I'm importing the data from the Cisco reports into our system, I am then able to mimic the types of reports that are coming from Cisco, with the same figures. Therefore, if anyone can help me, I'll be extremely grateful.
TIA
Ian HendersonThe "Cisco Unified CCX Historical Reports Scheduler" sits in my startup folder but seems like it doesn't "run" at startup. So I ran a "test":
- Manually right-clicked the "Cisco Unified CCX Historical Reports Scheduler" icon in the startup folder and chose "Run as Administrator"
I didn't log off or reboot PC and the reports are running again. I checked the "properties" of the icon and I did make sure it was already set to "Run this program as an Administrator" under the "Compatibility" tab.
Not sure why it's not working...
Thank you for any help you can provide....
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Dreamweaver CC understanding external style sheets when using Fluid layouts?
I'm attempting to build a website using the Dreamweaver CC Fluid layout feature. I've been using this tutorial: http://www.adobe.com/inspire/2012/08/fluid-grid-layouts-dreamweaver-cs6.html The bit i'm stuck at is when it comes to attaching a external