Cisco Unified Personnel Communicator sociability Problem with ESSO-LM

Question

Hi All,
First post of the forum got a curly one for you all.
We are piloting ESSO-LM v11.1.1.5.0 and also piloting Cisco Unified Personnel Communicator (CUPC) 8.5.1.17660 on Windows XP SP3. We are experiencing an error message and BSOD. The BSOD only occurs if theuser selects 'ok' to error message. I am wondering if anyone else running ESSO-LM experiencing this problem or is it unique to our environment?
The following error message appears when the end use unlocks the workstation.
The error message is;
Title: Microsoft Visual C++ Runtime Library
Content: Runtime Error!
Program:\??\C:\Windows\system32\winlogon.exe
The application has requested the Runtime to terminate it in an unusual way.
Please contact the applications support team for more information.
The testing I have done;
I have uninstalled ESSO-LM and left CUPC installed error no longer occurs.
I have uninstalled CUPC and left ESSO-LM installed error no longer occurs.
No dump file is created when Windows BSOD's nor are any Windows event created when the error message appears. As ESSO-LM is not crashing there are no logs created in C:\Documents and Settings\<username>\Application Data\Passlogix. Also their is no indication of errors in the CUPC logs.
If anyone can offer any advise on this problem we are experiencing I would appreciate it?

Answer 1

Just an update for you all. We have logged a support case but tech support have not been able to resolve the problem. It appears that if you are running SSO-LM, SSPR and Cisco CUPC they all hook into the Windows GINA. Uninstalling SSPR and changing the SSO-LM install to support Network Provider not Gina Provider does not produce the error. Not really a fix as SSPR is core to our environment.