Cisco Unified Presence and Cisco CCX Integration.
Hi,
Please suggest how to integrate Cisco Unified Presence with Cisco UCCX. What are the configuration are to be done on Cisco Unified Presence and CCX.
Any good documents..
Appreciate your response.
Regards,
Manish.
Hi,
The easiest thing to do is get CUPC working with the agent's credentials. Once that is working, you know that the CUPS piece is right. The document supplied previously shows the very limited CAD configuration that is required. This should go fine once you get CUPC working with the agent's information.
Keep in mind that CUPC is not the same as CAD and there are important differences:
1. You need to add an Inbound ACL to the CUPS server to allow connections from the CAD PCs as CAD does not support Message Digest as CUPC does. This is CSCtb50109.
2. CAD does not escape special characters in the password, so use a password without special characters. This is
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Similar Messages
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Ccx 7.x and Unified Presence
When these two applications exist within the enterprise telephony environment are they distinctly seperate or are they integrated womewhat?
Just want to understand if there is integration betweeen the applications or do they stand alone.
Thanks,
Paul.Hi Paul,
UCCX CAD client is the software used by the Contact Center Agents.
CUPC is the client used with CUPS server.
These two client applications are different from one another.
You can integrate UCCX with CUPS server, for Agents (CAD) and Supervisors (CSD) for contacting the SME (Subject matter Experts) who will be using the CUPC clients.
Please refer the section "Configuring the Cisco Unified Presence Cluster" from page 169 onwards in the below link,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf
Also refer the below UCCX comp matrix for the UCCX and CUPS compatiability,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Hope it helps.
Anand
Please rate helpful posts !! -
Upgrade Cisco Unified Presence 8.5 to 9.1.1
dears,
I have cisco unified presence 8.5 installed on UCS server and i need to upgreade it to 9.1.1
I will upgrade the cucm and unity connection to 9.1.1
Please advise what are the steps to upgrade the presence to 9.1.1?
Best Reagrds,
HaythamHi Haytham,
Supported Upgrade Paths from IM Installation Instructions
and Presence Service.
Upgrades from Release 8.0(1) through 8.6(1) to Release 9.1(1) require
a Refresh Upgrade using the ciscocm.cup.refresh_upgrade_v1.01.cop.sgn
file.
Upgrades from Release 8.6(2) and 8.6(3) to Release 9.1(1) require a
Refresh Upgrade only.
Upgrades from Release 8.6(4), 8.6(5), and Release 9.0(1) to Release
9.1(1) require a Standard Upgrade only.
For more information about Refresh Upgrades and Standard
Upgrades, see the Upgrade Guide for Cisco Unified
Communications Manager, Release 9.1(1).
Note
Perform these steps to proceed with the upgrade:
1 Go to http://www.cisco.com/cisco/software/navigator.html.
2 Navigate to Products > Voice and Unified Communications >
Unified Communications Applications > Cisco Unified Presence
> Cisco Unified Communications Manager IM and Presence
Service Version 9.1 > Unified Presence Server (CUP)
Updates-9.1(1).
3 Download the complete ISO file:
UCSInstall_CUP_9.1.1.10000-8.sgn.iso
Release 8.0(1) through 8.6(x) and
Release 9.0(1) to 9.1(1)
Direct upgrades from Cisco Unified Presence Release 6.0(x) to Release 9.1(1) are not supported. You
must first upgrade to at least Release 8.0(1) of Cisco Unified Presence. For more information about
upgrading to Cisco Unified Presence Release 8.x, see the Release Notes for Cisco Unified Presence here
on Cisco.com: http://www.cisco.com/en/US/products/ps6837/prod_release_notes_list.html.
Note
Upgrade from Cisco.com
Cisco does not support downloading major IM and Presence Service software releases from Cisco.com, for
example, IM and Presence Service Release 9.0(1). You can download upgrade-only software images from
Cisco.com that are used to upgrade from a previous major software release to a subsequent software maintenance
release or point release of IM and Presence. For example, you can download Cisco Unified Presence Release
8.0(2) or Cisco Unified Presence Release 8.6(1) from Cisco.com.
To download this software, go to http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240.
You must have an account on Cisco.com to access the Software Center. The images posted at the Software
Center require existing installations of IM and Presence.
Release Notes for Cisco Unified Communications Manager, Release 9.1(1)
2 OL-
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/9_1_1/CUCM_BK_R6F8DBD4_00_release-notes-for-cucm-91_chapter_010.pdf
Thanks,
Anand
Pls rate helpful posts !! -
Hi, first at all i want to say that this is the first time that i have to troubleshoot a cisco unified presence error,
ok, there is a customer experiencing problems with his cisco unified personal communicators, none of the appear registered on the call manager
I tried restarting the services in the unified presence server and no result.
I used rtmt and i found out that last night Sync Agent App stopped
: Jul 20 06:31:10.982 UTC : %CCM_SERVICEMANAGER-GENERIC-6-ServiceStopped: Service stopped. Service Name:Cisco UP Sync Agent App ID:Cisco Service Manager Cluster ID: Node ID:CUP-SKARA
and after that is trying to log in somewhere with no result
: failed dev=ttyS0, pid=18620, login time out
I belive that is trying to log in with and active directory.
where can i found where is trying to log in, or where is asking me for a unser or password to log in?
thanks in advance.
CesarSyncAgent needs to be running to synchronize user information from CUCM.
User ID and password would be the CUCM username and password. You may test it with "User Options" page.
For details about "how things work" and troubleshooting, please see: http://www.lulu.com/content/5552336
Michael
http://htluo.blogspot.com -
After I uninstall Cisco UC Integration(TM) for Microsoft Lync 8.6 from my computer and reinstall Cisco Jabber 9.2(3), I found my Jabber got the same interface of sign in with Cisco UC Integration(TM) for Microsoft Lync. it let me input the TFTP,CTI,CCMCIP server adress, instead of choosing the presence server and inputing the presence server address and domain.
after I sign in, it is aslo like Cisco UC Integration(TM) for Microsoft Lync, there is not the side button of contacts list, I can only search the person to call and can not send message or chat any more.
I tried many times to uninstall and reinstall Jabber,i failed, except I install Jabber 9.1(3), it works well. but I try to reinstall 9.2(3) again, it goes back like Cisco UC Integration(TM) for Microsoft Lync,why?
Thx.Hi,
You probably had CUCILync 9.2 installed previosly, and since CUCILync 9.2 is based on Jabber phone mode, the interfaces are the same. (You have Jabber phone mode nterface now)
These settings are written in jabber-boostrap.properties file and Jabber reads them from here.
That file is stored here:
C:\ProgramData\Cisco Systems\Cisco Jabber
If you delete thise file, interface should change.
If you want to install Jabber and avoid such things, do this with option clear=1
- msiexec.exe /i CiscoJabberSetup.msi CLEAR=1 ...
Regards,
Srdjan -
CR2008 unable to connect to Cisco CCX Historical Database (7.1) Vista PC.
Does anybody already have experiance with CR2800 connection to Cisco Historical Database?
I configured according cisco admin guide, which is based on CR XI.
Client DSN config. using SQL Server <IP address of Unified CCX server>\CRSSQL.
Default Port 1433. Default database: db-cra
Then creating a new connection using MS OLE DB Provider for ODBC Driver
Selecting the before created DSN name.
After clicking Finisth the following error message occurs:
Failed to open connection
Details: ADO Error Code 0x80004005
Source: Microsoft OLE DB Provider for ODBC Drivers
Description: Microsoft ODBC SQL Server Driver TCP/IP Sockets SQL
Server does not exist or access denied
SQL State: 08001
Native Error: 17 Database Vendor Code: 17
Thanks for a feedbackHi Don
This advice helped me a lot! Thank you for your help!
The CR2008 connection to CCX Database could be done successfull.
It might be a helpfull info for others with a similar problem:
Creating a DSN according "Cisco Unified Contact Center Express Historical Reporting Administrator and Devolper Guide 7.0(1)"
(Wich is based on Crystal Report XI).
With the following exeption:
In Step Creating Custom Reports , Befor you Begin, copy files from Cisco CCX Historical Reports folder on Cisco CCX HR client system to C:\Program Files\Business Objects\Crystal Reports 11 folder has to change to:
copy files from Cisco CCX Historical Reports folder on Cisco CCX HR client system to C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86.
The file crw32.exe resides in this folder and not in the folder explained in the Cisco Guide.
Therefore the shorcut to crw32.exe properties, explained in the Cisco guide, has to be as follows:
"C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\launchHRC.exe" crw32.exe
(Quotation marks included, blank between launchHRC.exe" and crw32.exe.
With this shortcut CR 2008 will start together with Cisco Historical Report Appl. on CCX server.
Starting only 2008 will result in the following error message:
Login failed.
Details: ADO Error Code: 0x80004005
Source: Microsoft OLE DB Provider for ODBC Drivers
Description: [Microsoft][ODBC SQL Server Driver]Cannot generate SSPI
context
SQL State: S1000
As explained in the Cisco Guide after creating a DNS the test will fail by clicking Test Data Source. -
Cisco 3750G Integrated WLC upgrade failure
I am trying to upgrade our Cisco 3750G Integrated WLC from version 5 to version 7, at 92% I receive an error
Code file transfer failed - Error while writing output file
There is enough space on WLC,
Total System Memory............: 529088512 bytes
Used System Memory.............: 121180160 bytes
Free System Memory.............: 407908352 bytes
I have tried 2 different TFTP servers..
Any thoughts?Hi,
1. Is it OK to upgrade to SWLC3750K9-5-2-193-0.aes ? or do I need to go through 4.2 first ?
ANS - Yes you have to upgrade to 4.2 first and then to 5.2, here is the doc..
http://www.cisco.com/en/US/docs/wireless/controller/release/notes/crn52xgmr1.html#wp233853
2. Will that code upgrade the bootloader at the same time?
ANS - Yes, after upgrading the WLC code upgrade the boot loader.. the boot loader is 5.2.157 (BOOT)
3. How can I make sure there is enough flash space on the WLC?
ANS - Dont worry.. we have enough flash!!
4. Are there any special considerations to plan/prepare for?
ANS - Yes, please upgrade the WLC in a planned , scheduled maitenance window.
The DHCP issue is failure of associated clients to get an IP address with this message found in WLC debugging:
Wed Jul 20 17:16:37 2011: 00:19:db:5b:38:73 dhcpProxy: Dropping packet (no mscb) from STA 00:19:db:5b:38:73, giaddr:0.0.0.0, udpSrcPort:68, op:1
ANS - Issue the command ans see if that helps!!
WLC CLI access...
config dhcp proxy disable
Lemme know if this answered ur question and please dont forget to rate the usefull posts!!
Regards
Surendra -
Why do we need IMP and Exchange servers integration?
According to this document, Microsoft Exchange integration with Cisco Unified Presence allows users to incorporate their calendar/meeting status in Microsoft Outlook into their availability status on Cisco Unified Presence.
http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_6/english/integration_notes/exchange/guide/exchintintro.html
I haven't configured WebDAV nor EWS on my IMP server so far. But I can get the "In a Meeting" status on Jabber Windows whenever I add an appoinment through Ms. Outlook or OWA. When I deleted the event, the presence changed to "Available".So that you can see meeting presence for non-outlook users.
Chris
Sent from Cisco Technical Support iPhone App -
7942G support in Unified Presence 6.0
Hi all,
Would like to know if CP-7942G is supported in Unified Presence 6.0?
According to "Hardware and Software Compatibility Information for Cisco Unified Presence Release 6.x", CP-7942G is not listed in the Compatibility table.
Kindly advice. Thanks!!Hi Boon,
Sorry man, that was just an example for Presence. Here is the info for Cisco IP Phone Messenger (from the same SRND);
The following Cisco Unified IP Phones support Cisco IP Phone Messenger with SCCP:
â¢Cisco Unified IP Phone 7905G
â¢Cisco Unified IP Phone 7906G
â¢Cisco Unified IP Phone 7911G
â¢Cisco Unified IP Phone 7912G
â¢Cisco Unified IP Phone 7940G
â¢Cisco Unified IP Phone 7960G
â¢Cisco Unified IP Phones 7941G, 7941G-GE, 7942G, and 7945G
â¢Cisco Unified IP Phones 7961G, 7961G-GE, 7962G, and 7965G
â¢Cisco Unified IP Phones 7970G, 7971G-GE, and 7975G
â¢Cisco Unified IP Phone 7985G
â¢Cisco Unified IP Phone 7920 and 7921G
â¢Cisco IP Communicator
The following Cisco Unified IP Phones support Cisco IP Phone Messenger with SIP:
â¢Cisco Unified IP Phone 7906G
â¢Cisco Unified IP Phone 7911G
â¢Cisco Unified IP Phones 7941G, 7941G-GE, 7942G, and 7945G
â¢Cisco Unified IP Phones 7961G, 7961G-GE, 7962G, and 7965G
â¢Cisco Unified IP Phones 7970G, 7971G-GE, and 7975G
IP Phone Messenger is not supported with SIP on the Cisco IP Phones 7905, 7912, 7940, and 7960.
Hope this helps!
Rob -
Training and Event Management Integration with FICO
How Training & Event Management is integrated with FICO?
How it will be integrated and where?
Could you please put it in simple way?Hi Rajesh,
Cost allocation:
Here it is possible to charge an employeeu2019s cost center with the fee for attending a business event (e.g. training course, workshop). The business event organizeru2019s cost center will be credited and the attendeeu2019s cost center will be debited.
Crediting of the senderu2019s cost center Debiting of the recipientu2019s cost center
The costs incurred from actually holding a business event can be transferred from the resources cost center to the business event organizeru2019s cost.
Crediting of the senderu2019s cost center Debiting of the recipientu2019s cost center
In SAP Configuration:
Training and Event Management > Integration->Billing and activity Allocation-->Activity Allocation and cost transfer posting.
Please do above configuration and create business events with or without resourses, in that you can maintain cost centre to post the expenditures .
Bhairavareddy -
Debit and credit note - integration between mm & sd with fi
Hi,
How does the information flow from MM & SD to FI in the process of raising a DEBIT and CREDIT NOTES' respectively?
(I'm aware of the fact that we need to define the document types "KG" and "DG" and raise the aforementioned by using F-41 & F-27).
However, my doubts are:
1. At what point do we need an FI-MM and FI-SD integration in raising the debit and credit notes'.
2. What is the role of an MM and SD end user along with FI end user in raising the DEBIT AND CREDIT notes, i.e., how do we deal with the inventory in MM in the process of PURCHASE RETURNS and the goods and value of goods sold as far as SALES RETURNS IS concerned, i.e., once purchase returns and sales returns are booked in the relevant deparments, at what point does an accounts executive or FI end user come into picture to raise the aforementioned.
Regards
SandhyaHi,
How does the information flow from MM & SD to FI in the process of raising a DEBIT and CREDIT NOTES' respectively?
(I'm aware of the fact that we need to define the document types "KG" and "DG" and raise the aforementioned by using F-41 & F-27).
However, my doubts are:
1. At what point do we need an FI-MM and FI-SD integration in raising the debit and credit notes'.
2. What is the role of an MM and SD end user along with FI end user in raising the DEBIT AND CREDIT notes, i.e., how do we deal with the inventory in MM in the process of PURCHASE RETURNS and the goods and value of goods sold as far as SALES RETURNS IS concerned, i.e., once purchase returns and sales returns are booked in the relevant deparments, at what point does an accounts executive or FI end user come into picture to raise the aforementioned.
Regards
Sandhya -
Hi,
Can anyone help with some documentation on FI-SD and FI-MM integration?
Thank you.hi
FI-SD
1) Insert regions ( OVK2)
1)Define sales organization (OVX5)
2)Define distribution channel (OVX1)
3)Define shipping point (OVXD)
4)Assign sales organization to co.code( OVX3)
5)Assign distribution channel to sales organization ( OVXK)
6)Assign division to sales org (OVXA)
7)Assign sales org/distribution channel to plant (OVX6)
8)Assign shipping point to plant (OVXC)
9) Setup sales area (OVXG)
10) Define rules by sales area (OVF2)
11) Define pricing procedure determination
12) Define tax determination rules
13) Creation of G/L accts (FS00)
14) Assign G/L accts (VKOA)
15) Setup partner determination
16) Assign shipping points (OVKC)
17) Creation of SD customer master (XD01)
18) Creation of finished goods material master (MM01)
19) Maintain condition types (VK11)
20)Sales order(VA01)
21)Production receipt without production order(MB1C)
22)Delivery(VL01N)
23)Billing(VF01
Thanks
phaneendra -
ALE/IDOC and RFC/BAPI Integration Scenarios with SAP DS for ESA v3
Hi,
we are planning two PoCs of Integration Plattforms. One of our major requirement set is SAP Integration into our existing SOA.
Because we also have R/3 4.7 Systems in production, we are planning to test ALE/IDOC and RFC/BAPI Integration scenarios with these Integration Plattforms.
My question is:
We are looking for are smart solution to get a SAP Test Environment, where we can test ALE/IDOC und RFC/BAPI Integration scenarios.
It is possible to do this with SAP DS for ESA v3 or shall we better use IDES for that purpose?
Best regards,
StevenHi Abhishek,
This is our scenario. We are doing an integration of SAP HR r/3 system with the CRM system. We need housing information details of the employees which we have in custom infotype 9310 in SAP HR system and we need those details in the CRM system. So am planning out for an ALE/IDOC approach for the integration and gonna maintain the 9310 details in a custom table. In the CRM system, we gonna build a BOL layer for accessing the 9310 details. Also i'm preparing a HLD for this process. I wanna read and go through few same HLD's before i submit my proposal to my client. Please suggest me and help me out.
Thanks in advance.
Regards,
Arunmozhi. -
Dynamic actions and PA-PD integration a problem
Are you aware of an update problem with MSS and PA-PD integration? This information was made available in a presentation to us last year. Was this issue resolved in mySAP ERP 2004?
Dynamic actions and PA-PD integration a problem
Dynamic actions and PA-PD integration are not
processed on updates made from the web (but in the
background through a batch or call transaction session)
Thats why most standard PCRs require HR to process
the transaction using the SAP GUI in the foreground
This normally affects changes to infotypes 0000 &
0001
Then the next slide states:
Workaround for dynamic actions
Review dynamic actions in table T588Z (use SE16 to
display) and document the infotypes and values that
trigger dynamic actions
Incorporate those infotypes into your background
processing and web forms (if necessary)
Workaround for PA-PD integration
Include the integration steps for these infotypes in your
background processing (just as in conversions)Hi John,
Not sure if it is fixed.. or can be fixed.. we are still in 47 & Use custom code to account for Dynamic Actions.. the PCR processes use the function module HR_MAINTAIN_MASTERDATA to update the infotypes. This function mimics a BDC & hence cannot handle Dynamic Actions... Basically, the issue is not with MSS but it is the way Dynamic Actions work.. to quote SAP "Dynamic actions are not correctly processed in batch input sessions since in batch input the sequence of the screens needs to be predefined correctly. To be able to process dynamic actions in batch input, the checks of the dynamic actions need to be programmed when creating the batch input session. To avoid errors when programming and running the session, the static actions only are processed in batch input. Calls of infotypes that are triggered by dynamic actions should be realized by separate Transaction calls.
Please take a look at OSS Note #386027 for additional info about Dynamic Actions.
Regards,
Suresh Datti -
Business Objects and SAP BI Integrated Planning material
hi
guys
i am looking for Business Objects and SAP BI Integrated Planning any material site plz send me
regards
sureshHi ,
Please find these blogs by Ingo. This should help you.
BusinessObjects and SAP - Installation and Configuration Part 1 of 4
Install Part #1
BusinessObjects and SAP - Installation and Configuration Part 2 of 4
Install Part #2
BusinessObjects and SAP - Installation and Configuration Part 3 of 4
Install Part #3
BusinessObjects and SAP - Installation and Configuration Part 4 of 4
Install Part #4
BusinessObjects and SAP - Configure SAP Authentication
SAP Authentication
BusinessObjects Integration with SAP NetWeaver BI - Technical Material
Thanks,
Gopi
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