Cisco unified presence error

Hi, first at all i want to say that this is the first time that i have to troubleshoot a cisco unified presence error,
ok, there is a customer experiencing problems with his cisco unified personal communicators, none of the appear registered on the call manager
I tried restarting the services in the unified presence server and no result.
I used rtmt and i found out that last night Sync Agent App stopped
: Jul 20 06:31:10.982 UTC : %CCM_SERVICEMANAGER-GENERIC-6-ServiceStopped: Service stopped. Service Name:Cisco UP Sync Agent App ID:Cisco Service Manager Cluster ID: Node ID:CUP-SKARA
and after that is trying to log in somewhere with no result
: failed dev=ttyS0, pid=18620, login time out
I belive that is trying to log in with and active directory.
where can i found where is trying to log in, or where is asking me for a unser or password to log in?
thanks in advance.
Cesar

SyncAgent needs to be running to synchronize user information from CUCM.
User ID and password would be the CUCM username and password. You may test it with "User Options" page.
For details about "how things work" and troubleshooting, please see: http://www.lulu.com/content/5552336
Michael
http://htluo.blogspot.com

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Upgrade Cisco Unified Presence 8.5 to 9.1.1

dears,
I have cisco unified presence 8.5 installed on UCS server and i need to upgreade it to 9.1.1
I will upgrade the cucm and unity connection to 9.1.1
Please advise what are the steps to upgrade the presence to 9.1.1?
Best Reagrds,
Haytham

Hi Haytham,
Supported Upgrade Paths from IM Installation Instructions
and Presence Service.
Upgrades from Release 8.0(1) through 8.6(1) to Release 9.1(1) require
a Refresh Upgrade using the ciscocm.cup.refresh_upgrade_v1.01.cop.sgn
file.
Upgrades from Release 8.6(2) and 8.6(3) to Release 9.1(1) require a
Refresh Upgrade only.
Upgrades from Release 8.6(4), 8.6(5), and Release 9.0(1) to Release
9.1(1) require a Standard Upgrade only.
For more information about Refresh Upgrades and Standard
Upgrades, see the Upgrade Guide for Cisco Unified
Communications Manager, Release 9.1(1).
Note
Perform these steps to proceed with the upgrade:
1 Go to http://www.cisco.com/cisco/software/navigator.html.
2 Navigate to Products > Voice and Unified Communications >
Unified Communications Applications > Cisco Unified Presence
> Cisco Unified Communications Manager IM and Presence
Service Version 9.1 > Unified Presence Server (CUP)
Updates-9.1(1).
3 Download the complete ISO file:
UCSInstall_CUP_9.1.1.10000-8.sgn.iso
Release 8.0(1) through 8.6(x) and
Release 9.0(1) to 9.1(1)
Direct upgrades from Cisco Unified Presence Release 6.0(x) to Release 9.1(1) are not supported. You
must first upgrade to at least Release 8.0(1) of Cisco Unified Presence. For more information about
upgrading to Cisco Unified Presence Release 8.x, see the Release Notes for Cisco Unified Presence here
on Cisco.com: http://www.cisco.com/en/US/products/ps6837/prod_release_notes_list.html.
Note
Upgrade from Cisco.com
Cisco does not support downloading major IM and Presence Service software releases from Cisco.com, for
example, IM and Presence Service Release 9.0(1). You can download upgrade-only software images from
Cisco.com that are used to upgrade from a previous major software release to a subsequent software maintenance
release or point release of IM and Presence. For example, you can download Cisco Unified Presence Release
8.0(2) or Cisco Unified Presence Release 8.6(1) from Cisco.com.
To download this software, go to http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240.
You must have an account on Cisco.com to access the Software Center. The images posted at the Software
Center require existing installations of IM and Presence.
Release Notes for Cisco Unified Communications Manager, Release 9.1(1)
2 OL-
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/9_1_1/CUCM_BK_R6F8DBD4_00_release-notes-for-cucm-91_chapter_010.pdf
Thanks,
Anand
Pls rate helpful posts !!

Cisco Unified Presence and Cisco CCX Integration.

Hi,
Please suggest how to integrate Cisco Unified Presence with Cisco UCCX. What are the configuration are to be done on Cisco Unified Presence and CCX.
Any good documents..
Appreciate your response.
Regards,
Manish.

Hi,
The easiest thing to do is get CUPC working with the agent's credentials. Once that is working, you know that the CUPS piece is right. The document supplied previously shows the very limited CAD configuration that is required. This should go fine once you get CUPC working with the agent's information.
Keep in mind that CUPC is not the same as CAD and there are important differences:
1. You need to add an Inbound ACL to the CUPS server to allow connections from the CAD PCs as CAD does not support Message Digest as CUPC does. This is CSCtb50109.
2. CAD does not escape special characters in the password, so use a password without special characters. This is
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CSCtf25959.

Cisco Unified CCX Error

I have the error when I try install the Cisco Unified CCX Historical Report Install.
Can help me ?
>> Not possible open the key ....

In our case, when we do the backup, it is only 94% completed with the following error:
"ERROR: Unified CCX Cluster View Deamon is not running. The Unified CCX database backup cannot be initiated., Backup Completed..."
The CCXCOMPONENT got the error while the rest of the components succeeded. Any solution?

Cisco unified presence IM

Dear All
i have question regarding im in cisco unified personal communicator i have confused case ,,, i have no ldp integration just added some users on call manager and when i login with cupc , must i add contacts manually and i cannt see status of users and also IM is not active i dont know why any one could reply about this problem , i have CCM7 and CUPS 7
everything wokrs fine Desktop and softfone just i need IM
i made IM service point to CUPS from CCM and subscribe all users phones but also when adding any users just tell me must be duplicate or not valid or maximum number exceeds i dont know why although no any contacts added to the list ????
and how CUPC IM works ??

JM table is the one that will have all the IM message (compliance) and Persistent Chat Room messages (if configured). If that table is not populated, there are configuration issue in PostGre.
Duplicate entries are due to one message going out from IM&P Server and another one coming in. This is ok and normal. You can try un-checking the checkbox for "Enable Outbound Message Logging" IM&P Server compliance settings - if it makes any difference

Cisco Unified Presence Administration Error

Guys!
I am experiencing a problem with a CUPS cluster (2 servers). It seems that one of the serveres is not properly working. Please help me troubleshoot the issue. Restarting the servers does not help. I have switched off one of them. The rest of the people are now on just one server.The issue is that not all clients have migrated to the server that is up. Please help me troubleshoot the error.
These are the notifications:
Cisco UP Server Recovery Manager (s00-0000-uc06) : The Cisco UP Server Recovery Manager has encountered an unrecoverable error and is in a Failed state.
Cisco UP Server Recovery Manager (s00-0000-uc05) : The Cisco UP Server Recovery Manager has encountered an unrecoverable error and is in a Failed state.
Cisco UP Replication Watcher (s00-0000-uc06) : The Cisco UP Replication Watcher has detected that database replication is not complete. Some services will remain in the "Starting" state until replication is successfully established.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher has detected that database replication is not complete. Some services will remain in the "Starting" state until replication is successfully established.
Cisco UP SIP Proxy (s00-0000-uc06) : requires a restart in order for recent configuration changes to take effect. You can restart this service here. After restarting the service, you must delete this notification manually.
Cisco UP SIP Proxy (s00-0000-uc05) : requires a restart in order for recent configuration changes to take effect. You can restart this service here. After restarting the service, you must delete this notification manually.
Cisco UP Replication Watcher (s00-0000-uc06) : The Cisco UP Replication Watcher has detected that database replication is not complete. Some services will remain in the "Starting" state until replication is successfully established.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher timeout value has been exceeded. Delayed services are now being started. Replication setup is in progress.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher has detected that database replication is not complete. Some services will remain in the "Starting" state until replication is successfully established.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher timeout value has been exceeded. Delayed services are now being started. Replication setup is in progress.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher has detected that database replication is not complete. Some services will remain in the "Starting" state until replication is successfully established.
Cisco UP Replication Watcher (s00-0000-uc06) : The Cisco UP Replication Watcher has detected that database replication has been successfully established.
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit has completed moving users to this node.
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit is in progress and users are automatically being moved to this node.
Cisco UP Server Recovery Manager (s00-0000-uc05) : An automatic failover has been initiated due to the peer node being down
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher has detected that database replication has been successfully established.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An automatic failover has been initiated due to the peer node being down
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit has completed moving users to this node.
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit is in progress and users are automatically being moved to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An audit has completed moving users to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An audit is in progress and users are automatically being moved to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : Both the nodes are running in backup mode, this may due to network connectivity issue between the nodes or \'Keep Alive (Heart Beat) Timeout\' is less than (or too close) to \'Keep Alive (Heartbeat) Interval\'.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An automatic failover has been initiated due to the peer node being down
Cisco UP Server Recovery Manager (s00-0000-uc05) : An automatic failover has been initiated due to the peer node being down
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit has completed moving users to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An audit has completed moving users to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An audit is in progress and users are automatically being moved to this node.
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit is in progress and users are automatically being moved to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : To recover both Cisco UP Server Recovery Managers from Failed state, please verify that all critical services are running, then press the recover button on the topology page.
Cisco UP Replication Watcher (s00-0000-uc06) : The Cisco UP Replication Watcher has detected that database replication has been successfully established.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher has detected that database replication has been successfully established.
Cisco UP Server Recovery Manager (s00-0000-uc05) : To recover both Cisco UP Server Recovery Managers from Failed state, please verify that all critical services are running, then press the recover button on the topology page.

Hello,
did you manage to fix this as i have customer with same error with regards the Recovery Manager.
we are on 8.5.1
and it is against both servers in cluster

Cisco Unified Presence 8.5 High Availability problem

As we have two Cisco presence version 8.5 node as subcluster and configure as High Availability in a Subcluster . Once i click enable HA on the
presence server . its give the below messages as meniton
Primary server :
node state : Running in backup mode
node reason : peer down during initialization
Seconary server :
node state : unknown
node reason : High Availability not enabled.
Even All the service are up and running.
So please advice hightly appreciate for you response.

Hi,
Are both the CUP servers in different subnets/networks? If yes, then there is a setting under cluster topology page that has to be modified. It must be in Settings under cluster topology page. The default parameter will be 'MDNS'. This has to be changed to 'Router to Router' if the servers are in different subnets.
-Sankar
Sent from Cisco Technical Support iPad App

Cisco Unified Presence IM compliance database - duplicate entries

I recently setup PostgreSQL for the IM compliance feature. I noticed in the "JM" table, where all IM messages are stored, there are some duplicate/double entries. Is this normal or am I missing some settings/configuration?

JM table is the one that will have all the IM message (compliance) and Persistent Chat Room messages (if configured). If that table is not populated, there are configuration issue in PostGre.
Duplicate entries are due to one message going out from IM&P Server and another one coming in. This is ok and normal. You can try un-checking the checkbox for "Enable Outbound Message Logging" IM&P Server compliance settings - if it makes any difference

Ccx 7.x and Unified Presence

When these two applications exist within the enterprise telephony environment are they distinctly seperate or are they integrated womewhat?
Just want to understand if there is integration betweeen the applications or do they stand alone.
Thanks,
Paul.

Hi Paul,
UCCX CAD client is the software used by the Contact Center Agents.
CUPC is the client used with CUPS server.
These two client applications are different from one another.
You can integrate UCCX with CUPS server, for Agents (CAD) and Supervisors (CSD) for contacting the SME (Subject matter Experts) who will be using the CUPC clients.
Please refer the section "Configuring the Cisco Unified Presence Cluster" from page 169 onwards in the below link,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf
Also refer the below UCCX comp matrix for the UCCX and CUPS compatiability,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Hope it helps.
Anand
Please rate helpful posts !!

7942G support in Unified Presence 6.0

Hi all,
Would like to know if CP-7942G is supported in Unified Presence 6.0?
According to "Hardware and Software Compatibility Information for Cisco Unified Presence Release 6.x", CP-7942G is not listed in the Compatibility table.
Kindly advice. Thanks!!

Hi Boon,
Sorry man, that was just an example for Presence. Here is the info for Cisco IP Phone Messenger (from the same SRND);
The following Cisco Unified IP Phones support Cisco IP Phone Messenger with SCCP:
â¢Cisco Unified IP Phone 7905G
â¢Cisco Unified IP Phone 7906G
â¢Cisco Unified IP Phone 7911G
â¢Cisco Unified IP Phone 7912G
â¢Cisco Unified IP Phone 7940G
â¢Cisco Unified IP Phone 7960G
â¢Cisco Unified IP Phones 7941G, 7941G-GE, 7942G, and 7945G
â¢Cisco Unified IP Phones 7961G, 7961G-GE, 7962G, and 7965G
â¢Cisco Unified IP Phones 7970G, 7971G-GE, and 7975G
â¢Cisco Unified IP Phone 7985G
â¢Cisco Unified IP Phone 7920 and 7921G
â¢Cisco IP Communicator
The following Cisco Unified IP Phones support Cisco IP Phone Messenger with SIP:
â¢Cisco Unified IP Phone 7906G
â¢Cisco Unified IP Phone 7911G
â¢Cisco Unified IP Phones 7941G, 7941G-GE, 7942G, and 7945G
â¢Cisco Unified IP Phones 7961G, 7961G-GE, 7962G, and 7965G
â¢Cisco Unified IP Phones 7970G, 7971G-GE, and 7975G
IP Phone Messenger is not supported with SIP on the Cisco IP Phones 7905, 7912, 7940, and 7960.
Hope this helps!
Rob

Cisco Unifed Presence Current Status is stuck in Offline

I have a very unusual issue with Presence. This is for a new deployment for Cisco Unified Communication Manager (Version 7.0.2.10000-18) and Cisco Unified Presence (System version: 7.0.3.10000-63).
Currently, CUCM is not integrated with AD, while Presence has a gateway for AD.
While onsite doing the install, I created a test ID on CUCM and AD. My test ID works great and I can change my status, etc. I can also add my test ID as a contact and can see the status in the contact list as well with no issues.
Now for the problem... When I add an existing user to CUCM and CUP, I can log into CUPC and see and change the users status. I can log in and out of CUPC with no issues. Once that user is added into a conact list, their status will stop working, can not be changed and is stuck in "off line". Oddly enough, the contact list will show available.
Here is an example:
User "Steve" is added to CUP. Steve can log in and out and change his status. While logged in, Steve adds himself to his own contact list. Steve is able to change and see his status with no issue. Once Steve logs out and back into CUPC, he can no longer change his status.
I have all in and out ACL's set up to allow ALL, but still not luck. Very odd and I have Cisco TAC stumped as well.
Any suggestions would be helpful!
Thanks
Keith

Keith,
Can you confirm the following, for an existing user, eg. Steve, is the userid, firstname, lastname and telephone number in AD and CUCM the same. If these are not same you could come across some issues. I would recommend you normalize that first.
Now, if all that is fine, need to verify if this issue is happening with existing users only and if so does it happen when they add themselves to their buddy list or happens if they have someone else in their buddy list.
example, if Steve logs in and has Bob in his CUPC buddy list. Can Steve change has status and does Bob see Steve's status?
Also, when Steve has added himself to his buddy list, you say that you cannot change the status of CUPC, but does the CUPC show Steve as available or offline?
If CUPC shows as offline but in the buddy list the user himself shows as available its possibly some issue on CUPC.
Basically, CUPC status is a 2 step process. When the user logs in the client, CUPC sends a msg to server, CUPS to register and then send its status, offline, busy, available, etc. Along with the login process, the client also requests info on status of its buddy list users.
What I am getting at is that status of client and of users in buddy list are sent by CUPS in 2 different SIP messages. Its possible the client is receiving the msg from CUPS for the status of the users in the buddy list but not the msg for the status of the client itself.
Will need to look at traces from the CUPC and presence engine and sip proxy traces from CUPS.
Thanks,

How do I remove the certificat error everytime I try to access the Cisco Unified CM Administration web-page?

Hi,
Every time I want to have access to the Cisco Unified CM Console (System version: 7.0.1.11000-2), I use the https://10.10.x.x/ccmadmin/showHome.do homepage on my client computer, but when I open the page, I get a SSL certificate error, stating no trust to this webpage security certificate and if I those "continue to this page (not recommended)", I get access to the Cisco Unified CM Console web page.
I have tried to add the https://IP-adress to secure web pages in Internet Explorer 7, but this to no avail, it does not help.
How do I add this certificate to a trusted something, so I do not get this warning every time I open the page?
Kind regards,
Carl-Marius

Hi Michael,
It worked when I change the IP-address to the name that was written in the certificate, and imported the certificate to Internet Explorer.
Thank you for your fast and very precise help!
Kind regards,
Carl-Marius

Cisco Unified CallManager User Options Login Error

Dear All,
When trying to login to the Cisco Unified CallManager User Options page through this link https://CUCM_IP:8443/ccmuser/showhome.do and entering the userID and password i got the following error in the attachment
Kindly Advice...

Hi Esam,
Can you try without (showhome.do);
https://x.x.x.x:8443/ccmuser/
or
https://hostname/ccmuser/
Hope this helps!
Rob

Cisco Unified Connection Manager IM and Presence installation fails

Hello everyone, we are trying to install laboratory uses the Cisco Unified Connection Manager IM and Presence version10.The installation fails after a warning where there is a popup that asks if it is the first node of the configuration.From the installation manual is not clear if this product should be installed in a cluster architecture (publisher-subscriber).What should be the steps to follow?
Something has to be done on the server where we have installed theCisco Unified Connection Manager?
In attachement the screenshot with popup.
Thanks in advance
Oronzo Lezzi

Hi!
Hello everyone, we are trying to install laboratory uses the Cisco Unified Connection Manager IM and Presence version10.The installation fails after a warning where there is a popup that asks if it is the first node of the configuration .
What should be the steps to follow? vSwitch and ESXi config
1) cisco call manager installed as a publisher.
2) cisco unified connection manager IM & presence add as a subscriber or publisher.

Problem with Cisco Bars after Database Republish ("Could not find Cisco Unified database on this server")

OS Version: 2000.4.3a
OS Service Release: 2000.4.5bSR21
OS Upgrade: 2000.4.5a
Bars Version: 4.0.15000
CUCM Version: 4.2(3)sr4b
During the upgrade process of our CUCM 4.2(3) to version CUCM 4.2(3)sr4b the database replication between our 2 servers (1x pub, 1x sub) failed. After fixing this via dbhelper tool (everthing´s green and smiling again) service seemed to be ok.
But now Cisco Bars does not work anymore. The backup process of the publisher fails with "Error=[Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user '(null)'. Reason: Not associated with a trusted SQL-Server connection." So it looks like some kind of database setting for bars is misconfigured after the republishing process.
Yesterday I tried to reinstall BARS (now in the newest version 4.0.150000), but the same error message occured. Now I get the message "Could not find Cisco Unified database on this server" when I try to configure the Backup source within BARS.
Curiously the backup of our second CCM (sub) works as expected (but without CDR and TFTP Data). The "BackAdmin" User exists and is not locked (and wasn´t changed manually at all).
I am runnig out of ideas... :-(
Any hint or idea on how to fix this is kindly appreciated
best regards
Michael

Mike,
I don't have anything definitive here but I am wondering if there is a discrepency between the database names. In SQL Enterprise Manager, you can go to the Publisher and see what the current database name is. It will be the one being replicated and will take the form of CCM0300 or CCM0301 or CCM0302. You should see more than one. Anyway, take note of the name.
Then on the Publisher launch regedit and go to HKLM\Software\Cisco Systems, Inc.\DBL\
Look at the values for DBConnection0 and DBConnection1.
It will be something like DSN=CiscoCallManager;Server=;DATABASE=;Trusted_Connection=yes
Does the in the DSN match what you expect?
Also, going to back to SQL Enterprise Manager, check out the permissions on the database (Right Click->Properties, go to Permissions tab).
Another thing to check if you think it is permissions related is the AdminUtility.exe (c:\program files\cisco\bin\). This can be used to resync system account passwords.
TBH, I am just shooting in the dark here but these are things I would check.
Regards,
Bill

Cisco unified presence error

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