Cisco Unified Provisioning Manager - Error IPT-0600: Software - Failed to create subscriber

Hi,
When I create voice mail boxs for users I recieve the following error:
IPT-0600: Software - Failed to create subscriber xxxxxxx | Cause - org.apache.axis2.AxisFault: com.cisco.unity.cuals.CuDbException: Duplicate extension in partition: ObjectName = [EmbeddedKey=CustomType.O.
These are new users and the issue only started occuring today. I'm using CUPM version 2.1 and unity conenction Version 7.0.
Any help would be appreciated.
Thanks
Mike

Ok,
located the issue. A previous user with the same extension number still existed on the unity server. Not sure how this missed the deletion process.
Cheers
Mike

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Do i have to configure ssl on cisco unified provisioning manager for it to work

Here is the code
#include <userint.h>
#include "iface.h"
#define DAQmxErrChk(functionCall) if( DAQmxFailed(error=(functionCall)) ) goto Error; else
int write_onoff(uInt8 HL, const char linename[])
int         error=0;              // error code (initialized to zero i.e. no error)
TaskHandle taskHandle=0;            // task ID for DAQmx
char        errBuff[2048]={'\0'}; // error message
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DAQmxErrChk(DAQmxCreateTask("", &taskHandle));
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DAQmxErrChk(DAQmxWriteDigitalU8(taskHandle, 1, 1, 10.0, DAQmx_Val_GroupByChannel, &HL, NULL, NULL));
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int CVICALLBACK test (int panel, int control, int event, void *callbackData, int eventData1, int eventData2)
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Cisco Unified Connection Manager IM and Presence installation fails

Hello everyone, we are trying to install laboratory uses the Cisco Unified Connection Manager IM and Presence version10.The installation fails after a warning where there is a popup that asks if it is the first node of the configuration.From the installation manual is not clear if this product should be installed in a cluster architecture (publisher-subscriber).What should be the steps to follow?
Something has to be done on the server where we have installed theCisco Unified Connection Manager?
In attachement the screenshot with popup.
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Oronzo Lezzi

Hi!
Hello everyone, we are trying to install laboratory uses the Cisco Unified Connection Manager IM and Presence version10.The installation fails after a warning where there is a popup that asks if it is the first node of the configuration .
What should be the steps to follow? vSwitch and ESXi config
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I am facing an extremely annoying issue while evaluating CUPM 8.7 with CUCM 8.6.2.
The goal of the exercise is to build the business case for buying the product - but based on the results below it seems to achieve the opposite.
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at dfc.ipt.cisco.callmanager.generic.AxlUtil.listAxlObjectByAttr(AxlUtil.java:1124)
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http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_operations_manager/8.5/device_support/OMdevspt85.html
The jump from CUOM 2.3 to 8.5 will require an upgrade license. You may use Upgrade Tool and work with your sales/account team for further details on procurement.
http://www.cisco.com/upgrade
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Jeremy.

Ok,
located the issue. A previous user with the same extension number still existed on the unity server. Not sure how this missed the deletion process.
Cheers
Mike

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syed

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Hi
The ennvironement is as follows:
3 CCM 4.x Cluster and lot of h323 Gateways. All is controlled by a gatekeeper.
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Sri

Cisco Unified Communications Manager Version 8.6(2.24106)

Hi,
Cisco has released a new software update for Cisco Unified Communications Manager Version 8.6 Release Version:8.6(2.24106). I have been trying to find the release notes for bugs/fixes resolved in this version and open caveats but the documentation for this release does not mention them. Any idea what does this release covers ?
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Product Name :
Cisco Unified Communications Manager Version 8.6
Release Version:
8.6(2.24106)
Alert Type:
New File
File Name:
cmterm-devicepack8.6.2.24106-2.cop.sgn
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Robin Thomas

Hi Robin,
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http://www.cisco.com/web/software/282074299/108461/CiscoUnifiedCommunicationsManagerDevicePackage8.6.2.pdf
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UCSInstall_UCOS_8.6.2.23900-10.sgn.iso
Cheers!
Rob
"When it comes to luck you make your own "
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Important Updates Required for CIsco Unified Communications Manager Versions 7.1 - 9.1

Folks,
I recently received an Email our Cisco SE letting us know about a specific security hole in CUCM that I figured that you might be interested in:
As your account team, we wanted to make you aware of an important update to Cisco Unified Communications Manager that addresses a security flaw discovered on June 6th. This flaw, if unpatched, could allow a remote attacker to gain access to your Communications Manager. Cisco has released a Cisco Options Package (COP) file for each of the affected versions to mitigate the vulnerability. The updated COP file, cmterm-CSCuh01051-2.cop.sgn, is available on CCO for download now and is located under the Utilities section of the software downloads page for each of the affected versions.
The full details of this vulnerability can be found in the security advisory page: cisco-sa-20130717-cucm - Multiple Vulnerabilities in Cisco Unified Communications Manager. If you have issues downloading the update file or questions about the vulnerability, please don't hesitate to contact your account team so we can assist in you getting access to this.

Hi Craig,
From the ReadMe;
Installation Instructions:
As with any installation or upgrade, it is recommended that you apply this Update during off peak hours.
When applying this Update be advised that a clusterwide reboot is required.
This update must be installed on all machines in the cluster before the cluster is rebooted.
Installation to all machines in the cluster is required; you must start with the Publisher. After the Update has been applied
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Rebooting the Cluster for detailed instructions.
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7.1.3.10000
xx or any higher version starting with 7
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7.1.5.10000
xx or any higher version starting with 7.1.5.xxxxx
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xx or any higher version starting with 8.5.1.xxxxx
8.6.2.10000
xx or any higher version starting with 8.6.2.xxxxx
9.1.1.10000
xx or any higher version startin
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Cheers!
Rob

PAP2T and Cisco Unified Communications Manager

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Try setting your device to a Static IP Address and make sure you also set the DNS entries as well, see how you go after that.

Ask the Expert: Upgrading Cisco Unified Communications Manager (CUCM) to Version 9.1 (Drive to 9)

Welcome to the Cisco Support Community Ask the Expert conversation. Learn from experts Vijay Rao and Amit Singh about simplified upgrade process and focused support from Cisco to migrate to version 9.1.
This is a continuation of the live Webcast
Drive to 9 is a comprehensive and holistic program designed to help you upgrade the current Cisco® Unified Communications Manager installed base to version 9.1 or higher. This upgrade will enable customers to have next-generation collaboration experiences.
During the live event, Cisco subject matter experts Vijay Rao and Amit Singh focussed on the simplified upgrade process and focused support from Cisco to migrate to version 9.1. They also talked about the changes made to the licensing model of User Connect Licensing and Cisco Unified Workspace Licensing.
Vijay Rao is a Network Consulting Engineer and is currently a unified communications (UC) consultant for Bank of America. He has been providing consulting assistance to the bank for the past 6 years. He helps design complex UC networks for large enterprise customers. He was previously part of Cisco IT in the Asia Pacific, Japan, and China (APJC) region and was instrumental in designing and implementing the Bangalore campus. He has been working with Cisco for 9 years and has 12 years of UC experience. He has a Cisco CCVP® certification.
Amit Singh is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has 7 years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multiservices, Cisco Unity®, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.
Remember to use the rating system to let Vijay and Amit know if you have received an adequate response.
Vijay and Amit might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub-community forum shortly after the event. This event lasts through July 19, 2013. Visit this forum often to view responses to your questions and the questions of other community members.
Webcast related links:
Webcast Video
FAQ from the live webcast
Slides from the live webcast

Hello Robert,
Apologies for a delayed response, some days get very hectic.
In CallManager, we only define the SRST reference, and CUCM version and SRST version are independent of each other.
The only thing, which is related and will change with CUCM upgrade is Phone F/w version.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf
You may just want to check your, phone f/w compatibility with the SRST version running on your ISR G1 Gateways:
http://www.cisco.com/en/US/products/sw/voicesw/ps2169/products_device_support_tables_list.html
For Example: SRST version 7.1
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps2169/data_sheet_c78-520521.html
You may want to do some lab testing with CUCM 9.1 and an SRST supported f/w on your phones.
If you decide to run the old Phone/F/w to support the SRST version, you may not be able to take advantage of new features.
Also, you can try and upgrade your phones(Wih CUCM 9.1) and test them with your SRST version.
It should work fine, but from a troubleshooting perspective, TAC may request you to come into a Cisco Supported combination.
Please, let me know if this clarifies your doubt or we can have a quick phone call.
Regards
Amit Singh

Ask the Expert : Call Recording with Cisco Unified Communication Manager (UCM)

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Unified CM call recording solution that provides the ability to record customer conversations for compliance purpose. This topic will cover an overview, configuration and troubleshooting of the call recording feature.
Monday, January 19th, 2015 to Friday, January 30th, 2015
Harmit Singh is a technical leader with the High Touch Technical Services (HTTS) and Technical Assistance Center (TAC) Unified Communications teams based in Bangalore. He has broad experience in Cisco Unified Communications infrastructure solutions. He has 10 years of experience working with large enterprise and service provider networks. He also holds CCIE certifications (#20012) in Voice and Collaboration as well as Red Hat and VMware certifications.
Mohammed Noorulla Khan is a customer support engineer in High-Touch Technical Services (HTTS) Unified Communications teams based in Bangalore. His areas of expertise include Cisco Unified Communications Manager, Gateways, and Jabber. He has over 6 years of industry experience working with large enterprise and service provider networks. He also holds CCIE certifications (#35741) in Voice and VMware certifications.
** Remember to use the rating system to let Mohammed and Harmit know if you've received an adequate response. **
Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video community, subcommunity, IP Telephony, shortly after the event. This event lasts through January 30th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

Hi Maheshwar,
Thank you for your query. Please find my response below:
1> Do we support recording with HCS environment and which 3rd party vendors are validated with HCS based call control 10.1.1?
Answer: Whether you use a standalone UCM cluster, UCCE or HCS, call recording would be supported across the board in the same manner.
Please refer to the following link:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_0_1/Install_and_Config/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs_chapter_011.html#CHCS_RF_T1105284_00
Option
Notes
Recording
All Recording applications that are supported by Unified CCE are supported on HCS for CC. For details, see Recording section in Agent and Supervisor Capabilities.
With respect to which 3rd party vendors have been validated, marketplace.cisco.com is a good place to crosscheck this info. You will find a Cisco Compatible Logo against the partners listed there. The logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.
Please refer to the following link and use the search field under Collaboration Technology:
https://marketplace.cisco.com/catalog/search?utf8=%E2%9C%93&search[q]=&search[technology_category_ids]=23%2C24%2C197%2C1940%2C1941%2C1921%2C1576%2C1897%2C1983%2C2418%2C26%2C198%2C1904&search[order]=tier&per_page=20&_=1421663854257&ts=1421663855441
2> Which end points are supported for recording via HCS call control?
Answer: The following link should help clarify this:
http://solutionpartner.cisco.com/web/sip/wiki/-/wiki/Main/Unified+CM+Silent+Monitoring+Recording+Supported+Device+Matrix
Please let us know if you have any follow up questions. Hope this is helpful.
Regards,
Harmit Singh.

Redundancy for Cisco Unified Communications Manager Business Edition 8.0.

Hi,
Is there redundancy for Cisco Unified Communications Manager Business Edition 8.0.
Can I deploy more than one server at a site for redundancy?
Thanks
Mudassir

No. UCM-BE is a single-server solution. You can use CME in SRST mode for survivability if the server is offline.

Cisco Unified Communications Manager AXL servers option appear deactivated in cisco unity connection

I have a problem, the tab with the Cisco Unified Communications Manager AXL servers option is disabled or appear disabled in CUC. any idea what might be going on, I checked that the service relates to AXL is on and running in CUCM and CUC. My version is CUCM and CUC BE 7.1

This is disabled on BE 5000 servers because CUCM and CXN are coresident on the same OS. AXL integration is pre-built and required. This is only enabled for an administrator to configure/edit on standalone CXN installs.
Please remember to rate helpful responses and identify helpful or correct answers.

Cisco Unified Provisioning Manager - Error IPT-0600: Software - Failed to create subscriber

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