Cisco Unified SIP Proxy (CUSP) - call search features

Is there a way to make a search in CUSP based on the call fail SIP cause code? (GUI or cli based search) ?
On the current GUI, you can display the failed calls and there is a SIP cause code field but manually searching for a failed call with a specific cause code seems impossible......

HiAlyaza,
So far i was not able to find the software for CUSP 9.0, i could not find any information if has any type of demo license which will allow me to test it. I even got in touch with one of the Cisco Professional Services team, he advised me that he has never seen this version yet. I am not sure if this is lately released version with no information yet or its something that Cisco Released then recalled. If you have any helpful information you can also send to me directly on my email [email protected] .
Thanks for your support,
Wafik

Similar Messages

Cisco Unified SIP Proxy CUSP 9.0 no support documents no software download

Hello,
I want to make a lab for UCCE 10.0, want to add CUSP. Noticed that the version currently recommended by Cisco is 9.0 which run virtualized. Don't want to invest in old SRE module and 2921 router to find the module EoL in 1-2 years. The problem is that I cannot find Support documents or software for CUSP 9.0. I need to know the following:-
1- how to get the software
2- does it uses a software activated (enforced) license or just a right-to-use license
3- if license enforced, does it have a demo license to use in lab or I have to purchase a "request per second license"
thanks for helping,
wafik

HiAlyaza,
So far i was not able to find the software for CUSP 9.0, i could not find any information if has any type of demo license which will allow me to test it. I even got in touch with one of the Cisco Professional Services team, he advised me that he has never seen this version yet. I am not sure if this is lately released version with no information yet or its something that Cisco Released then recalled. If you have any helpful information you can also send to me directly on my email [email protected] .
Thanks for your support,
Wafik

How to create multiple sip trunks between cucm and cisco unified sip proxy

Dear Expert,
Is there a way to create multiple sip trunks between CUCM and Cisco Unified SIP Proxy (CUSP)? How to achieve it without creating multiple IP interfaces on the CUSP module.
CUCM: 8.5.1.10000-9
CUSP: 8.5.2
Thank you,
.wan

Hello Michael,
This SIP trunk is part of UCCE solution, which used between CVP, CUSP, and CUCM.
The requirements:
1) To have different codecs for different type of calls, as the phones are at few countries
2) To pass different number of digits from CUSP to CUCM for different call treatments
.wan

Cisco Unified Communications Manager 10.0 - New Features Google Hangout Q&A Session

Engineer, Customer Support, Cisco
Welcome the Cisco Support Community Google Hangout Q&A Session about Cisco Unified Communications Manager 10.0. If you have any questions regarding the product or the content of the Google Hangout, please post them here.
Cisco UCM Product: http://cs.co/cucm10 http://cs.co/cucm10
Google Hangout Page : https://plus.google.com/events/cmt40r73djuhnauh5blg31k13ic

1.Licensing on v10 is not different from version9. But yes it has been renamed to Cisco Prime License Manager.
If you compare licenses on v10 to CUCM version 8.X or earlier, then in that case you will see a BIG change. If you need more info about this change please do let me know.
2.IM and Presence Service Release 10.0(1) is supported only with Cisco Unified Communications Manager Release 10.0(1).
Note IM and Presence Service Release 9.1(x) is supported only with Cisco Unified Communications Manager Release 9.1(x).
Source: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/10_x/CUCM_BK_CD1DB914_00_compat_matrix/CUCM_BK_CD1DB914_00_compat_matrix_chapter_011.html#CUP0_RF_SECB5848_00
3. End user features include SAML SSO, vido on hold (contact center environment), etc. This session on routing enhancement covered urgent priority which would also translate to end user experience as they might not face the delay in call completion.

Upgrade from Cisco Unified CM 4.2 to CUCM 6.0

We are planning an upgrade from CUCM 4.2 to CUCM 6.0 in March, 2009. Is it significantly different? Should I try to get some training classes before upgrade? Or are functions esentially the same?

Hi Mary,
Happy 2009 my friend!
First off, if you can get some training it's always a valuable thing. That being said, functionally, the knowledge that you have gained while working with CUCM 4.x versions will carry across nicely. So you won't be working "in the dark" here. The look and feel is quite different but is not a "show stopper".
If you get some time to play in the "lab" you should be good to go.
Here is one Cisco Press book that is good for CUCM 6.x studies;
Implementing Cisco Unified Communications Manager, Part 1 (CIPT1)
Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is a CiscoÂ®-authorized, self-paced learning tool for CCVPÂ® foundation learning. This book provides the knowledge necessary to install, configure, and deploy a Cisco Unified Communications solution based on Cisco Unified Communications Manager, the call routing and signaling component of the Cisco Unified Communications solution. By reading this book, you will gain an understanding of deploying a Cisco Unified Communications Manager to support single site, centralized, distributed, and hybrid call processing models.
This book focuses on Cisco Unified Communications Manager Release 6.x. You will learn how to install and configure Cisco Unified Communications Manager, power over Ethernet switches, and gateways using MGCP. You will also learn how to build a scalable dial plan for on-net and off-net calls. The dial plan chapters of the book cover call routing, call coverage, digit manipulation, class of service, and call coverage components. This book will teach you how to implement media resources, LDAP directory integration, and various endpoints including Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP). Cisco Unified Video Advantag endpoint configuration is covered, in addition to, Cisco UnityÂ® voice mail integration and basic voice mail box creation. Various user features are discussed including Presence.
Whether you are preparing for CCVP certification or simply want to gain a better understanding of Cisco Unified Communications Manager fundamentals, you will benefit from the foundation information presented in this book.
https://ciscobookstore.informit.com/bookstore/product.asp?isbn=1587054833
Hope this helps!
Rob

Cisco Unified Presence Administration Error

Guys!
I am experiencing a problem with a CUPS cluster (2 servers). It seems that one of the serveres is not properly working. Please help me troubleshoot the issue. Restarting the servers does not help. I have switched off one of them. The rest of the people are now on just one server.The issue is that not all clients have migrated to the server that is up. Please help me troubleshoot the error.
These are the notifications:
Cisco UP Server Recovery Manager (s00-0000-uc06) : The Cisco UP Server Recovery Manager has encountered an unrecoverable error and is in a Failed state.
Cisco UP Server Recovery Manager (s00-0000-uc05) : The Cisco UP Server Recovery Manager has encountered an unrecoverable error and is in a Failed state.
Cisco UP Replication Watcher (s00-0000-uc06) : The Cisco UP Replication Watcher has detected that database replication is not complete. Some services will remain in the "Starting" state until replication is successfully established.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher has detected that database replication is not complete. Some services will remain in the "Starting" state until replication is successfully established.
Cisco UP SIP Proxy (s00-0000-uc06) : requires a restart in order for recent configuration changes to take effect. You can restart this service here. After restarting the service, you must delete this notification manually.
Cisco UP SIP Proxy (s00-0000-uc05) : requires a restart in order for recent configuration changes to take effect. You can restart this service here. After restarting the service, you must delete this notification manually.
Cisco UP Replication Watcher (s00-0000-uc06) : The Cisco UP Replication Watcher has detected that database replication is not complete. Some services will remain in the "Starting" state until replication is successfully established.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher timeout value has been exceeded. Delayed services are now being started. Replication setup is in progress.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher has detected that database replication is not complete. Some services will remain in the "Starting" state until replication is successfully established.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher timeout value has been exceeded. Delayed services are now being started. Replication setup is in progress.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher has detected that database replication is not complete. Some services will remain in the "Starting" state until replication is successfully established.
Cisco UP Replication Watcher (s00-0000-uc06) : The Cisco UP Replication Watcher has detected that database replication has been successfully established.
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit has completed moving users to this node.
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit is in progress and users are automatically being moved to this node.
Cisco UP Server Recovery Manager (s00-0000-uc05) : An automatic failover has been initiated due to the peer node being down
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher has detected that database replication has been successfully established.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An automatic failover has been initiated due to the peer node being down
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit has completed moving users to this node.
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit is in progress and users are automatically being moved to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An audit has completed moving users to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An audit is in progress and users are automatically being moved to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : Both the nodes are running in backup mode, this may due to network connectivity issue between the nodes or \'Keep Alive (Heart Beat) Timeout\' is less than (or too close) to \'Keep Alive (Heartbeat) Interval\'.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An automatic failover has been initiated due to the peer node being down
Cisco UP Server Recovery Manager (s00-0000-uc05) : An automatic failover has been initiated due to the peer node being down
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit has completed moving users to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An audit has completed moving users to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An audit is in progress and users are automatically being moved to this node.
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit is in progress and users are automatically being moved to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : To recover both Cisco UP Server Recovery Managers from Failed state, please verify that all critical services are running, then press the recover button on the topology page.
Cisco UP Replication Watcher (s00-0000-uc06) : The Cisco UP Replication Watcher has detected that database replication has been successfully established.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher has detected that database replication has been successfully established.
Cisco UP Server Recovery Manager (s00-0000-uc05) : To recover both Cisco UP Server Recovery Managers from Failed state, please verify that all critical services are running, then press the recover button on the topology page.

Hello,
did you manage to fix this as i have customer with same error with regards the Recovery Manager.
we are on 8.5.1
and it is against both servers in cluster

Ask the Cisco VIP: Troubleshooting SIP in Cisco Unified communications

Troubleshooting SIP in Cisco Unified communications deployments with Cisco VIP Ayodeji Okanlawon
This is a Q&A Ask the Expert Session continuation from the Live Webcast
Ask your questions on Session Initiation Protocol (SIP) and how it is redefining our UC world.The Session Initiation Protocol (SIP) is a signaling communications protocol, widely used for controlling multimedia communication sessions such as voice and video calls over Internet Protocol (IP) networks.
Featured Expert
Ayodeji Okanlawon, a Cisco Designated VIP, is the Lead Consultant Engineer for Global Solutions Design and Engineering at Verizon Business. In his past, he has worked at Intact IS, NCS Global, and Schlumberger Information Solutions. His experience includes development of design and deployment of large scale IP telephony projects on Cisco Call Manager platforms, Cisco Voice gateways, Cisco Jabber cloud and on premise solution. His expertise includes SIP solutions, CUBE design and Deployment, Troubleshooting: Voice gateways, CUCM, Unity connection, CUPS. Deji has been awarded the Cisco Designated VIP in 2013 and 2014. Deji holds a Bachelor of Science (BS), Electrical and Electronics Engineering, Second Class Upper from Obafemi Awolowo University.
According to Deji, “If you want to advance your career, if you’re serious about your skill sets, you’ve got to be in the forums.” (Read the Interview >>)
We look forward to your participation. This event is open to all, including partners.
* * Remember to use the rating system to let Deji know if you have received an adequate response. * *
Deji might not be able to answer each question due to the high volume expected during this event. This event runs January 13 through January 23, 2015. Visit this forum often to view responses to your questions and the questions of other community members.

Derrick,
RFC 3261defines ways to provide increased security for a SIP session.
The following describes areas in SIP that provides security for the protocol
1. Authenticating users.
We need to authenticate a user to ensure that the sender of the message is who he claims to be.
To achieve this SIP uses digest authentication between a UAC, proxy and a UAS. This provides the most basic level of authentication challenge between a client, proxy and a server.
2. Secure SIP signalling
The next area we can secure is SIP signalling itself. For this we use SSL/TLS. This is similar to using https in web browsers. With TLS before our any signalling is exchange X.509 certificates are used create a secure TLS channel. All our SIP messages are then transported within the secure channel.
NB: The digest authentication mentioned above for authenticating a user agent is just authentication. The messages are not protected from reading or modification hence it is recommended that these messages are carried inside a secure TLS channel for better security.
3. Privacy and Identification
Additional security features in SIP provides means where any user can choose to either reveal or conceal his identity.
4.Secure RTP
SIP also provides the ability to secure the media channel. It is not enough to secure signalling while anyone can listen to the media. RFC3830 discusses how the encryption should be done.
5. S/MIME
S/MIME encapsulation is used to protect sip headers making it impossible for any one in between the sender and receiver to modify the sip headers
Regards

Ask the Expert : Call Recording with Cisco Unified Communication Manager (UCM)

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Unified CM call recording solution that provides the ability to record customer conversations for compliance purpose. This topic will cover an overview, configuration and troubleshooting of the call recording feature.
Monday, January 19th, 2015 to Friday, January 30th, 2015
Harmit Singh is a technical leader with the High Touch Technical Services (HTTS) and Technical Assistance Center (TAC) Unified Communications teams based in Bangalore. He has broad experience in Cisco Unified Communications infrastructure solutions. He has 10 years of experience working with large enterprise and service provider networks. He also holds CCIE certifications (#20012) in Voice and Collaboration as well as Red Hat and VMware certifications.
Mohammed Noorulla Khan is a customer support engineer in High-Touch Technical Services (HTTS) Unified Communications teams based in Bangalore. His areas of expertise include Cisco Unified Communications Manager, Gateways, and Jabber. He has over 6 years of industry experience working with large enterprise and service provider networks. He also holds CCIE certifications (#35741) in Voice and VMware certifications.
** Remember to use the rating system to let Mohammed and Harmit know if you've received an adequate response. **
Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video community, subcommunity, IP Telephony, shortly after the event. This event lasts through January 30th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

Hi Maheshwar,
Thank you for your query. Please find my response below:
1> Do we support recording with HCS environment and which 3rd party vendors are validated with HCS based call control 10.1.1?
Answer: Whether you use a standalone UCM cluster, UCCE or HCS, call recording would be supported across the board in the same manner.
Please refer to the following link:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_0_1/Install_and_Config/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs_chapter_011.html#CHCS_RF_T1105284_00
Option
Notes
Recording
All Recording applications that are supported by Unified CCE are supported on HCS for CC. For details, see Recording section in Agent and Supervisor Capabilities.
With respect to which 3rd party vendors have been validated, marketplace.cisco.com is a good place to crosscheck this info. You will find a Cisco Compatible Logo against the partners listed there. The logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.
Please refer to the following link and use the search field under Collaboration Technology:
https://marketplace.cisco.com/catalog/search?utf8=%E2%9C%93&search[q]=&search[technology_category_ids]=23%2C24%2C197%2C1940%2C1941%2C1921%2C1576%2C1897%2C1983%2C2418%2C26%2C198%2C1904&search[order]=tier&per_page=20&_=1421663854257&ts=1421663855441
2> Which end points are supported for recording via HCS call control?
Answer: The following link should help clarify this:
http://solutionpartner.cisco.com/web/sip/wiki/-/wiki/Main/Unified+CM+Silent+Monitoring+Recording+Supported+Device+Matrix
Please let us know if you have any follow up questions. Hope this is helpful.
Regards,
Harmit Singh.

Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

With Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the upgrade, migration methods, and new features of the latest released Version 10.0 of Cisco Unified Contact Center Express (UCCX) with Cisco expert Abhiram Kramadhati.
Abhiram will address the following on the latest release of Cisco UCCX Version 10.0:
Installation
Upgrade from previous versions - both Linux and Windows
Migration from MCS to Cisco UCS environment - Different methods and best practices
New features - Overview and limitations
This discussion will center on install and upgrade best practices, changes in hardware support, and migration methods from MCS to Cisco UCS. He can also briefly discuss the new features introduced in 10.0. The discussion focuses the latest versions, but queries about general Cisco UCCX topics can be addressed too if time allows.
Abhiram Kramadhati is an engineer with the Contact Center Backbone group. He has been working with Cisco UCCX since he joined Cisco. During two years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in voice (40065).
For more details about this topic, refer to the recently published Tech-Talk Video and Blog.
Remember to use the rating system to let Abhiram know if you have received an adequate response.
Abhiram might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in the Voice, Video, and Collaboration community, sub-community, Contact Center discussion forum shortly after the event. This event lasts through January 31, 2014. Visit this forum often to view responses to your questions and the questions of other community members.

Hi Anurag,
Thanks for your questions.
1:Is there change in DB architecture as CUIC is the only option as compared to previous linux version UCCX ?
I assume this is from the tables regarding historical data. The database schema essentially remains the same since UCCX 9.0 had CUIC too and we had a seperate DB Space for CUIC and we still continue with that. The traditional historical tables remain and the replication process remains the same too.
2:Is there any version change for Linux OS used as VOS,
The Linux version is Red Hat Linux 5. To be precise:
[root@uccx10pub /]# cat etc/redhat-release
Red Hat Enterprise Linux Server release 5.7 (Tikanga)
3:Is there any API architecture change in UCCX 10 from previous releases ?
I can answer this more of an overview. The only enhancement in the API side is the introduction of REST API step in the script editor. You can now make REST calls from the script and this ofcourse opens up a whole new world of possiblities.
4:Since from UCCX 10 , we can only use either CAD or Finnesse at one time, whats the impact of changing this after some time in production, let say , i used CAD for 2 months and then i decided to move to Finesse, whats the impact ? or is it a smooth change as switching CUIC and HRC in previoius release ?
For the scenario you mentioned, there is absolutely no problem. The point to note is that the Finesse services are activated/deactivated but the CAD desktop services are ALWAYS running. The only condition to keep in mind is that you can use ONLY ONE type of agent desktop at any time. Also if Finesse is not used and CAD operations are used extensively, it is advisable to shutdown the Finesse service.
5:Is 3rd Party UCS hardware supported by UCCX 10 instead of using Cisco manufactured UCS , can i use HP hardware for Virtualisation ?
Yes, it can be used. This is something called as "Third party specs based specification". The most important things seen for compatibility are:
Inter CPU Model
It it is on thVMWare Hardware Compatibilty List
You can get more information about this on the "Can I use this server?" section of UC Virtualized Hardware page:
http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#.22Can_I_use_this_server.3F.22
6:Is Host name change supported?
Yes, the hostname change is supported. The prcocedure is documented in the UCCX 10.0 Administration Guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10.0.pdf (Pg 168)
Cheers,
Abhiram Kramadhati

Calls to different SIP proxy and nameserver assignments

How is it possible to call to a user that is registered in different sip proxy? I have tried to use cisco 7905G SIP phone. It does not work only placing the number, because the phone assumes that it uses the same proxy. What nameserver assignments should I place to SIP proxy in order to let other proxys to know that it exists?

if proxy members are registered in different SIP proxyserver the lock of the registry database can become a critical point. This is specially true in a big network. But it is possible to call a user in a different SIP proxy

Cisco Unified CCX Premium - Web Chat Features

We would like to provide a system so that our Call Center Agents can chat with customers through our website. Similar to the way Cisco.com does it, where after you're on our site for a few minutes a little box pops up and asks the customer if they would like to chat with an agent.
What products do we need in order to facilitate this? We have the required Cisco Unified CCX Premium licenses and cisco.com shows that "Web Chat" is a feature that is provided by this license.

Hi Steven
Web Chat is in 9.0, and you are entitled to it if you have Premium and are upgraded/upgrading to that version.
It requires SocialMiner - my understanding is that you get the 'agent' licenses for as part of your CCX Premium. What you don't get is the OS and DB software entitlement for the SocialMiner server, which you have to purchase. This is much like the old days when you got free 5-seat UCCX with CUCM, but had to buy the OS disribution and server hardware.
Regards
Aaron

Cisco Unified WFO - Call Recording and Quality Management with Extension Mobility agents

Hi All,
We're considering Cisco Unified WFO - Call Recording and Quality Management for a customer running UCCX 8.0, agents on multiple WAN sites, all agents using extension mobility.
The documentation I've been able to find describes three different recording methods:
Using Desktop Recording service (Endpoint) to record from an agent’s desktop.
Server Recording - Uses SPAN (not so good for remote sites)
Network Recording - Uses CUCM recording service / SIP trunk / phone's built in bridge.
Network recording or Desktop recording should be suitable for the customer but it seems that Extension mobility is not supported. Extension Mobility is not mentioned in the 8.5 installation guide, it is mentioned as ‘not supported’ in the 8.0 guide as follows:
'Server Recording and Network Recording have the following limitations:
• Extension mobility is not supported.'
Neither version's documentation specifically mention extension mobility in relation to the desktop recording method, though I realise this is a similar approach to the 'server recording' method.
So the question I have is: Is extension mobility supported in any way on version 8.0, or version 8.5 for recording? And if so which recording method(s) are supported?
Thanks,
Jonathan

Hi,
I had more luck asking questions over at the Calabrio forum - they make the software and Cisco re-brand a version of it - there is some good info on their portal (http://portal.calabrio.com), you have to register but it's fairly painless. The answer I got was:
"QM Desktop recording has always supported extention mobility as it determines the recorded user by the desktop user's login. Extention mobility was not supported for Server and Network recording until the Calabrio QM 8.6.2 release in April 2011 and will be added to Cisco QM starting with QM 8.5.2 in June 2011"
Regards,
Jonathan

Cisco Jabber 10.5 call pickup feature - just for added contacts?

Hi everyone,
we are checking out the new Cisco Jabber for Windows client. The call pickup feature is the best new feature so far.
The only issue we are running into: as we are using global pickup groups devided by office we now see every call coming in for everyone.
I would suggest that it would be much better if you could choose, for which group of contacts you would like to enable the call pickup.
Is there a roadmap for this in the future of Jabber call pickup feature? Would be a very appreciated Addon.
Thanks & Cheers!

Roadmap questions cannot be discussed here, either post this question on a partner forum, or reach your AM for this.

Cisco Unified Call Studio 8.5

I need to write an app using
Cisco Unified Call Studiom this app will run every 30 secs do some DB query and make outbound calls, I see that the START of Call element is the only thing I have to Start a call, my application will not get any call, any ideas? thanks.
[email protected]
thanks.

Studio 8.0 installs on XP and Vista. Studio 8.5 installs on Windows 7, Vista, XP.
There are no real performance issues that Cisco could object to if the above operating systems were "guest O/S" on a VMware ESX server - it's not the same situation as the CVP servers, where they do have firm guidelines.
Studio works in this environment and I have customers who run Studio on a "guest O/S" - Cisco did not say specifically that this would be an issue.
But I don't have any documents that confirm that this is OK.
Regards,
Geoff

DOCUMENTATION - Cisco Unified Workforce Optimization - Call Recording

Hello,
I'm trying to sell the Cisco Unified Workforce Optimization - Call Recording option in a customer, but he is asking me to send him some documentation about capacities and functionalities. I'm not able to find this kind of information of the website. Can anybody help me? Thanks!

Hi,
Please check the following link. hope this helps!!!
http://www.cisco.com/en/US/products/ps8293/products_data_sheets_list.html
Thanks,
Dass
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Cisco Unified SIP Proxy (CUSP) - call search features

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