Cisco Unity Connection 8.5 Single Inbox - Unified Messaging?

For the Cisco Unity Connection 8.5, to enable Single inbox unified messaging do we need to get additional licensing for this feature?

Hi Ali,
LicIMAPSubscribersMax
Users with IMAP access to voice messages or with single inbox (single inbox available in Connection 8.5 and later only)
Sets the maximum number of users who can use:
•A third-party IMAP client to access voice messages.
•The unified messaging feature "Synchronize Connection and Exchange Mailboxes (Single Inbox)" on the Unified Messaging > Unified Messaging Services page and on the Users > Users > Unified Messaging Accounts page.
For single inbox, the total number of users in classes of service for which single inbox is enabled must not exceed the licensed maximum. This applies regardless of the number of users in those classes of service who are configured to use single inbox. In addition, all users who are configured for single inbox must be in a class of service for which single inbox is enabled.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag310.html
Cheers!
Rob
"And if I should fall behind
Wait for me" - Springsteen

Similar Messages

Unity Connection 8.5 single inbox with Exchange 2003 - Access denied

Hi,
I'm using CUCMBE 8.5.1.12900-7 Unrestricted. i'm following Unified Messaging Guide for Cisco Unity Connection Release 8.5 and Later for configuring single inbox. I have successfully setup and tested unified messaging service when I subscribe this service to a particular user and test it, I get following error:
Issue: Failed accessing [email protected] on 192.168.0.10
Recommendations: Some possible reasons for 401: Incorrect service account name or password. Service account password expired. Proper permissions not granted to service account. Exchange mailbox uninitialized.
Details: HTTP status=[401 Unauthorized] diagnostic=[Bad response from server, HTTP code returned: 401] url=[http://192.168.0.10/exchange/
[email protected]] request=[<?xml version="1.0"?> <D:propfind xmlns:D="DAV:" xmlns:fh="urn:schemas:httpmail:" xmlns:h="http://schemas.microsoft.com/repl/"> <D:prop> <fh:msgfolderroot/> </D:prop> </D:propfind> ] response=[<html><head><title>Error</title></head><body>Error: Access is Denied.</body></html>]
I have verified above mentioned recommendations but no such issue exists. Any ideas?

Hi Muhammad,
I am having exactly the same issue in configuring sinlgle inbox with unity connection 8.6 and exchange 2003. I have checked everything but no result. Could you please help in configuring?
Thanks
The validation results for the user unified messaging service account [email protected] with service E2K302 are the following:
Service "E2K302": AuthenticationMode=NTLM [use HTTP] Server=[E2K3-02.chelloit1.local] Type=[Exchange 2003] Username=[chelloit1.local\agokharu]
Failed accessing [email protected] on E2K3-02.chelloit1.local
Some possible reasons for 401: Incorrect service account name or password. Service account password expired. Proper permissions not granted to service account. Exchange mailbox uninitialized.
HTTP status=[401 Unauthorized] diagnostic=[Bad response from server, HTTP code returned: 401] url=[http://E2K3-02.chelloit1.local/exchange/[email protected]] request=[<?xml version="1.0"?> http://schemas.microsoft.com/repl/"> ] response=[ErrorError: Access is Denied.]

Unity Connection Office 365 Single Inbox - 100 Users Limitation

Hi all,
Goiing over the Unity Connection release notes:
Cisco Unity Connection 8.6(2) Support for Microsoft Office 365
Revised 13 April, 2012
In Cisco Unity Connection 8.6(2) and later, you can configure Connection to synchronize voice messages in Connection user's mailbox with the user's Exchange Online mailbox configured on Microsoft Office 365 environment. Microsoft Office 365 is a cloud hosted collaboration solution provided by Microsoft.
Cisco Unity Connection 8.6(2) SU1 is qualified for 100 users with Microsoft Office 365. For scalability beyond 100 users, you need to contact UCBU Product Management team through [email protected] mailer.
Note The integration beyond 100 users will not be supported by TAC until the BU has signed off on it.
I was aware of the 19 users per Unified Messaging account issue, in which we created several UM Service accounts as a temporary fix until Microsoft lifts the limitation. I wasn't aware of the above that there is a limitation to 100 Users total.
There has been a few posts regarding the 19 user/account issue in which the workaround has been to create up to 20 UM accounts to get up to 380 users as a temporary solution.
Any insight as to when this will be lifted or detailed timelines would be great!
Thanks,
Chris

Hey Chris,
I wouldn't go that route as you nicely noted. The specific locales for su2 are not shown
and I'm pretty confident that this bug would carry over to su2 as well
But then again....I could be way off base here
CSCty54979 - 8.6.x release notes should detail what builds are required for locales
Symptom:
Release notes for Unity Connection 8.6(2a) and 8.6(2a)SU1 are not clear about what builds the use of locales (localizations) are supported with and where they can be acquired
Conditions:
Customers wishing to support non-US English (ENU) languages with Unity Connect 8.6.x
Workaround:
For Unity Connection 8.6(2a), you must install ES12 and use the locale files that are labeled as ES12. The locale files are posted on cisco.com for download, but Unity Connection ES12 is not (you will need to open a TAC case and request a copy of 8.6(2)ES12)
For Unity Connection 8.6(2a)SU1, the 8.6(2)ES12 locales should NOT be used. An updated set of locales will be posted for use with this build in the near future (expected by roughly mid to late April 2012). Also note that if you are currently using the 8.6(2)ES12 locales, you should NOT upgrade to SU1 until the SU1 locales are posted to cisco.com so that you can use them.
If su2 is equivalent to ES44 then they aren't shown on this doc either??
http://www.cisco.com/web/software/Voice/pdf/LocalizationSupportforCUCESreleases.pdf
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan

Unity Connection 8.5 Single Inbox Maximum File Size

Hi,
I have a customer who is using Live Record with Single Inbox & quite commonly the calls they are recording are going for upto an hour. This is obviously resulting in large voicemail sizes.
They are finding that long recordings (ie 20 minutes) are not being sent to their Outlook account. Is this limited in the settings somewhere or is there a maximum that anyone knows of? The Exchange Admin assures me that they should be able to receive upto 50MB emails which is more than enough.
Cheers
Russell

Stanley,
Exchange was the issue. Fix was found by Seppe in TAC - worked with him on a couple of occasions and he is one of the best. His email is below:
Changed the following settings in exchange server to receive 50 MB attachment:
1.        Edit
C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Owa\web.config and update the maxRequestLength value to 51200
2.        Open a command prompt and execute the following commands:
cd %windir%\system32\inetsrv
appcmd set config "Default Web Site/ews" -section:requestFiltering -requestLimits.maxAllowedContentLength:51200000
appcmd set config "Default Web Site/owa" -section:requestFiltering -requestLimits.maxAllowedContentLength:51200000
3.        Edit
C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\exchweb\ews\web.config and change the maxReceivedMessageSize value to 51200000 underneath the
4.        Restart IIS service to apply the change
Recommending to do this off-hours and take a backup of configuration files before doing any change.

Unity Connection 8.5 Single Inbox with Verisign Certificates

Hi,
I am trying to connect CUC 8.5.1.12900-7 to Exchange 2010 using Basic authentication with SSL.
I am having problems when I get to the test user stage and think the problem may be caused by certificates.
To obtain the certificates that I have installed on CUC I got one of the users to connect to OWA and then exported the certificates associated with the connection and then loaded then onto CUC - is this the right way to do it? - there does not seem to be any documentation that covers this in detail.
Can anyone point me in the right direction or at least let me know how to troubleshoot the problem?
Thanks

You want to export the root CA certificate from OWA and import it to both the tomcat-trust and connection-trust stores. When I did this last week on 8.6(1)a I did not have to restart Tomcat although that has been required in the past. You can spot the root CA certificate by choosing the Certificate Path tab, selecting the highest certificate in the chain, opening it, select the Details tab, and click Copy to File. When you save it you will want the Base-64 encoded file and need to manually change the file extension from .CRT to .PEM.
Additionally, you can rule SSL out by unchecking the Validate Certificates for Exchange Servers checkbox. This will allow the SSL session even if the certificate fails validation.
Other issues I have seen:
The permissions granted to the Exchange user did not delegate to that user/mailstore or you accidentally missed a step.
The AutoDiscover folder in IIS is not allowing Basic authentication. The Exchange architect I worked with last week wouldn't enable this so I ended up using NTLM authentication instead since both EWS and AutoDiscover were allowing Integrated WIndows Auth.

Cisco unity connection 8.6.1 / VMware workstation 10.0

Hi
Downloaded the iso file UCSInstall_UCOS_8.6.1.20000-1.sgn.iso to install Cisco unity connection.
Downloads Home
Products
Unified Communications
Unified Communications Applications
Messaging
Cisco Unity Connection
Cisco Unity Connection Version 8.6
Unified Communications Manager / Cisco Unity Connection Updates-8.6(1a)
Installing the same in VM Ware workstation 10.0, but not getting the selection for unity connection. Its automatically installs CUCM 8.6.1.
Please let me know any specific vmware settings to install unity connection 8.6.1.

You are not getting UCxN option because your VMware configuration is not complying with the minimum requirement to install Unity connection.
If you are not installing through OVA template then look at the VM configuration minimum requirement section of that particular version from the link shared by Aman.
Thanks
Manish

Cisco Unity Connection : Web Inbox

Hi
We are using Cisco Unity Connection (Ver 8.5.1ES47.12900-47), we have configured a Web Inbox manually for a User. It was working fine till yesterday , but from yesterday when the user logs in the Web Inbox the browser window just shows that its loading (Please see the attached screenshot) and nothing happens. We have reset the password of the Web Inbox user thinking that its encountering a known Bug, but it did not fix the issue.
We tried logging in with IE 11, Firefox and Chrome, we restarted the Cisco Tomcat service, but it still did not fix the issue. Please see the attached screen-shot for the error encountered.
Your inputs to resolve this issue are appreciated.
Thanks and Regards,
Ram.

Its most likely a compatibility issue. IE 11 is not supported for WebInbox with CUC 8.5,
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html
If you still face issue, you can open a TAC case. This will require detailed log analysis.

Cisco Unity Connection 8.6 not getting CLID information from CUCM 8.6

Hello,
Currently Running:
Cisco Unified Communications Manager 8.6.2
Cisco Unity Connection 8.6.2
Problem:
when any outside caller leaves a voicemail, the caller number information is not being sent to unity.
example, I call with my cell phone, 817.555.1234 to my Cisco 7940 phone and it shows the CLID information that i am calling with. iDivert to voice mail, Leave a message. Playback message and just the default message information from Cisco Unity.
we currently upgraded from CUCM 6.1.3 and Unity 5. before i could press 9 and get the caller information.
I have viewed the "Playback Message Settings" and selected "After Playing Each Message, Play" and selected Sender's Information. and also selected "Include Extension and Sender's ANI"
upon playing the VoiceMail after the message i get the default message "From Cisco Unity Connection Messaging System"
I also have the message relaying to my E-mail and I get the same in the subject line.
"Message from Cisco Unity Connection Messaging System (Unknown extension)"
This tends to be a big deal with the Sales team as customers will call and say "Call me back"
But any Internal Calls show the correct information, proper greeting, extension information even on the relay to e-mail.
Any help will be appreciated.
Thanks
Tim

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Cisco Unity Connection 8.5.1 SU3 to 8.5.1 SU6 & Upgrade to 9.1.2

Two questions !
Firstly - I am upgrading to the latest patch level as I want to upgrade the systems to 9.1.X
I am installing UCSInstall_UCOS_8.5.1.16900-6.sgn.iso onto the inactive partition on the publisher then onto the inactive partition on the subscriber.
Then I plan to switch versions out of hours.
Question - will messages / data that has happened between the installation on the inactive partition and the switch version be preserved ??
So if I install onto the inactive partition at 1pm, then an important message is left at 2pm and I switch version at 3pm, does the iimportant message exist on the active partition at the end ??
Second question -
I have UCCX-8.5.1 SU4 (HA), CUC 8.5.1 SU6 (HA) and CUCM 8.5.1 SU6 (1 pub, 2 sub) - so 7 VM's in total.
If I want to migrate to -
UCSInstall_UCOS_9.1.2.12900-11.sgn.iso & UCSInstall_UCCX_9_0_2_UCOS_9.0.2.11002-27.sgn.iso
in which order should the installations take place ?? CUCM Publisher last ?? Publisher first ??
Thanks
James

Hi James,
+5 to my friend Aman for his good tips here
Messages are preserved during the "switch-version" so the messages left before the command is run will be preserved as they are stored in a "common" partition;
Switching to the Upgraded Version of Connection 8.x Software
If you chose not to automatically switch to the upgraded partition at the end of the upgrade, do the following procedure when you are ready to switch partitions.
To Switch to the Upgraded Version of Connection 8.x Software
Step 1 If you do not have a recent backup, back up the server by using the Disaster Recovery System. For more information, see the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 8.x athttp://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/drs_administration/guide/8xcucdrsag.html.
Step 2 Sign in to Cisco Unified Operating System Administration.
Step 3 From the Settings menu, select Version.
Step 4 On the Version Settings page, select Switch Versions, and the following occurs:
•Connection services are stopped.
•Data from the partition where the older version is installed is copied to the partition where the newer version is installed. If changes to the database schema require updates to the format of data, that occurs in this step. Note that messages are stored in a common partition, so they are not copied.
•The Connection server restarts and switches to the newer version.
Note You can check the status of the installation of the upgrade software by using the CLI command show cuc version. The upgrade is complete when the inactive partition has the upgraded software and the active partition has the old software.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx/8xcucrug009.html#wp1056720
The upgrade order is shown here (above link) as well, which is Pub followed by Sub;
Task List for Upgrading Connection 7.x or 8.x Software to the Shipping 8.x Version in a Connection Cluster
Cheers!
Rob

Issue on Cisco Unity Connection after performing 'utils ntp restart'

Hello everybody.
There's a client with Cisco Unity Connection 8.5.1.10000-206. After doing a 'utils ntp restart', the following message showed up:
Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster. To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability.
The client states that there was no service for 5 minutes and wants to know if performing this task shoud be disruptive or not and if there is any official document from Cisco stating this.
See SrvConnUnity_1.jpg sent by the client after performing the ntp restart.
Right now the service is normal (see SrvConnUnity_2.jpg attached). The client also sent a 'utils ntp
status':
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
synchronised to local net at stratum 11
   time correct to within 12 ms
   polling server every 64 s
Current time in UTC is : Fri Apr 26 16:01:23 UTC 2013
Current time in America/Argentina/Buenos_Aires is : Fri Apr 26 13:01:23 ART 2013
admin:
Could anybody help me with this? What steps should I take? Many thanks in advance.
Best,
Patricio

Hello Patricio,
On the command line guide you won't see any downtime requirements for the Unity Connection server:
Command Line Interface Reference Guide for Cisco Unified Communications Solutions Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_5_1/cli_ref_851.html
Utils ntp restart
This command restarts the NTP service.
Command syntax
utils ntp restart
Parameters
None
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
Also on the caveats i do not see any particular mention for this: (Caveats could be found applicable to CUC)
Release Notes for Cisco Unified Communications Manager Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/cucm-rel_notes-851.html
Breaking up the output of the "utils ntp status" there are are two considerations:
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
First, you are using the ip address 127.127.1.0 which is the referenced used for the local system clock, the asterisc means is the preferred option as there is no other IP available. This is not a good practice and not recommended.
Secondly the stratum is unreliable, meaning too high to reach or too low to be accepted by Unity Connection.
If you would happen to run 'utils diagnose test' you would have probably seen an output as the following example below:
admin:utils diagnose test
Log file: platform/log/diag1.log
Starting diagnostic test(s)
===========================
test - disk_space          : Passed (available: 25680 MB, used: 7849 MB)
skip - disk_files          : This module must be run directly and off hours
test - service_manager     : Passed
test - tomcat              : Passed
test - tomcat_deadlocks    : Passed
test - tomcat_keystore     : Passed
test - tomcat_connectors   : Passed
test - tomcat_threads      : Passed
test - tomcat_memory       : Passed
test - tomcat_sessions     : Passed
test - validate_network    : Reverse DNS lookup missmatch
test - raid                : Passed
test - system_info         : Passed (Collected system information in diagnostic log)
test - ntp_reachability    : Passed
test - ntp_clock_drift     : Passed
test - ntp_stratum         : Failed
The reference NTP server is a stratum 11 clock.
NTP servers with stratum 5 or worse clocks are deemed unreliable.
Please consider using an NTP server with better stratum level.
Please use OS Admin GUI to add/delete NTP servers.
skip - sdl_fragmentation   : This module must be run directly and off hours
skip - sdi_fragmentation   : This module must be run directly and off hours
test - ipv6_networking     : Passed
And on the RTMT (Real Time Monitoring Tool) you would have seen a Critical event:
Condition:
The best external NTP server, , is stratum , which is unacceptably high. External NTP servers must be <= strata 8 and should be <= strata 5. NTP server strata can be verified using the CLI 'utils ntp status' command ('st' column). Try using different NTP servers.
Problem cause:
All specified external NTP server(s) have unacceptably high stratum values. Network issues exist or the designated servers have unreliable stratum values.
Information is self explanatory and therefore reassures the need of having a NTP different from the server itself.
By the snippet you sent we can know that it is the publisher server, as the Subscriber polls this information from the Publisher.
Installing the Operating System and Cisco Unity Connection 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html
"Cisco recommends that you use an external NTP server to ensure accurate system time on the publisher server. Ensure the external NTP server is stratum 9 or higher (meaning stratums 1-9). The subscriber server will get its time from the publisher server"
Documentation also reaffirms the need for that NTP to be accessible otherwise your system can be degraded. Some addtional information which would be interesting to know is:
- Why did they had to restart the NTP in the first place?
System Requirements for Cisco Unity Connection Release 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html
"A network time protocol (NTP) server must be accessible to the Connection server"
On the Cisco Unity Connection Serviceability> Tools> CLuster Management screen shot you sent i see that the ports were "Not Available" and that the customer stated "there was no service for 5 minutes".
By no service did they mean that over the phone they heard a disconnected tone or a failsafe message?
Additionaly after the servers resolved from SBR the Subscriber never recovered entirely as it did not start the Conversation Manager service.
Bottom line if they are able to reproduce it then it would be worth a while checking with TAC
Best regards,
David Rojas Peck
Cisco TAC Support Engineer, Unity
Email: [email protected]
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Cisco Unity Connection not relaying voicemails outside the organization

Hi all, we are running Cisco Unity Connection version: 8.6.2ES25.21900-25. It has been set up to accept voicemails for Exchange 2010 users (in other words email messages with WAV attachments) and deliver these to their inboxes; this works with no problem.
I have two users who would like to receive these emails at their outside account, however the messages are never sent. I have tried the following:
Changed the users corporate email addresses from "[email protected]" to "[email protected]"
Unchecked the option to "Generate SMTP Proxy Address From Corporate Email Address."
On the "Message Actions" page for their account I have configured voicemail and email to "Relay the message" and entered their external SMTP addresses.
Confirmed the smart host setup is OK (points to our Exchange 2010 CAS which has firewall rules in place to permit it to send mail outside the organization.
Confirmed the Exchange 2010 CAS will accept SMTP messages from the subnet the Unity Connection server resides in.
If I switch the user SMTP settings BACK to their original internal SMTP addresses for my company the messages are then immediately delivered properly to these addresses. This signifies to me that Unity is periodically trying to send these items but they just aren't going out. No sign of the messages in any user report I ran in Unity nor message tracking in Exchange.
I also tried setting up an Outlook rule to forward these voicemail messages to the recipients external addresses but this did not work and after doing some research I see that the way in which Unity delivers the messages to these recipients internally (via EWS) is the reason why. I wonder if this is the same reason these are not going out to their external SMTP addresses.
Thanks for any assistance provided!

Look at the transfer options for that particular user and make sure it's set to ring the phone, that configuration is PER user.
HTH
java
if this helps, please rate
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Cisco Unity Connection 8.6 - Cannot Upload Greeting

Hello! I am running Unity Connection 8.6, using VMWare, in my home lab. When I try to upload a greeting to my System Call Handler, I get the following:
Unable to save recording due to SSL Certificate error. Would you like to accept the SSL certificate for this session and attempt to save the recording again?
When I choose OK I receive:
Failed to record name
Site: http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-connection-version-70/110950-unity-wav-issues.html#certerr
I visited the above site and tried importing the certificate into both Firefox and IE, but that did not seem to work. I also looked into Cisco Bug ID CSCto92753, but that also did not work. I looked at the Java Console Log and did a search for "access denied":
com.cisco.unity.mediamaster.MMApplet.stop() - Exception while saving preferences: access denied ("java.io.FilePermission" "C:\Users\Lalo\.cisco\unity\mediamaster\mm.properties" "read")
I modified my java.policy file to include the below, but I get the same error:
grant codeBase "file:${{java.ext.dirs}}/*" {
permission java.security.AllPermission;
permission java.io.FilePermission "C:\Users\Lalo\.cisco\unity\mediamaster\mm.properties", "write";
At this point and I am stuck. Thanks in advance for reading my post and for your assistance.
Cisco Unity Connection version: 8.6.2ES120.24901-120
Windows 7 Enterprise 32-bit
Browsers: Firefox 28.0 and IE 9
Java Version 7 Update 55 (Also tried Java Runtime Environment 1.6.0.39)

I ran in to these same symptoms and have been fighting it for a while. I have not ultimately found a solution but I found the following workaround which allowed me to get my greetings uploaded until a better solution can be found. I am posting it here in case it might work for others in a pinch.
Workaround:
Open the mediamaster applet on the appropriate page and choose to open file
browse to and select the greeting you want to upload
BEFORE clicking save, click the play button in the mediamaster (I have mine set to play via phone, I didn't test via computer). The file uploads and plays.
Then click save. For some reason, this seems to have properly uploaded the greeting without any errors.
I hope this is helpful to someone who is running in to this same frustrating error.
Jon

Delete email will delete VM (VoiceMail) on Cisco Unity Connection 8.0

Dear Netpro Gurus,
One of my customers have recently bought a new Cisco Unity Connection 8.0. They are currently using Microsoft Outlook (with Microsoft Exchange) and they are currently setup with SMTP Smart Host so whenever they got a new Voicemail on their Cisco IP phone, they will automatically receive a new email with WAV attachment on their Microsoft Outlook.
However, what they found is say when they have 20 x new Voicemail messages, they will have 20 x emails with WAV attachments which is normal. But when they listen and delete all their email attachments, they still have to go to their Voicemail inbox on their IP Phones by pressing the 'Envelope' button and delete the SAME 20 x Voicemail messages before their MWI will go off.
What my customer wants is there any method when my customer delete all their emails on Outlook, the voicemail on Unity Connection will too be deleted at the SAME TIME, and also the MWI will turn off the SAME TIME??
Cheers,
Hunt

Since you're with IBM you should be able to open a case with us (PDI) and we can give you further details about what you're looking for.
HTH
java
If this helps, please rate
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Cisco Unity Connection

No AXL Remote or LDAP Servers were found. A Unified Communications Manager and/or LDAP Directory server integration is required to import users.
how to solve it ?

Duplicate thread: https://supportforums.cisco.com/discussion/12482366/cisco-unity-connection#comment-10438621
-Terry
Please do not open duplicate threads and close one of these

Failure to upgrade Cisco Unity Connection 8.6.2 to 9.1.2

Hi everybody.
Has someone that can help me with follow problem?
I making a Cisco Unity Connection upgrade from version: 8.6.2.20000-76 to 9.1.2.10000-28. But unfortunately we can't sucessfull to make this process.
On the finish of this process, I can see this outup error:
11/23/2013 12:28:55 upgrade_manager.sh|Cleanup exiting - Cached Data: [Vendor= VMware, Inc.
HWModel=VMware
CPUCount=2
CPUType= Intel(R) Xeon(R) CPU E5-2643 0 @ 3.30GHz
CPUSpeed=3300
MEMSize=6144
BIOSVer=PhoenixTechnologiesLTD 6.00 06/22/2012
ObjectId=1.3.6.1.4.1.9.1.1348
OSVersion=UCOS 5.0.0.0-2
SerialNumber= VMware-56 4d e0 4f 4d 85 87 7b-eb 22 0e 52 a7 73 1a 22
VendorOID=1.3.6.1.4.1.674]|<LVL::Info>
11/23/2013 12:28:55 upgrade_install.sh|Cleaning up download...|<LVL::Info>
11/23/2013 12:28:55 upgrade_install.sh|Cleanup upgrade source area.|<LVL::Info>
11/23/2013 12:28:55 upgrade_install.sh|Ejecting DVD (/dev/sda1)|<LVL::Debug>
11/23/2013 12:28:55 upgrade_install.sh|Removing /common/download/9.1.2.10000-28|<LVL::Info>
11/23/2013 12:28:55 upgrade_install.sh|Started auditd...|<LVL::Info>
11/23/2013 12:28:56 upgrade_install.sh|Started setroubleshoot...|<LVL::Info>
11/23/2013 12:28:56 upgrade_install.sh|Changed selinux mode to enforcing|<LVL::Info>
11/23/2013 12:28:56 upgrade_install.sh|Cleaning up rpm_archive...|<LVL::Info>
11/23/2013 12:28:56 upgrade_install.sh|Removing /common/rpm-archive/9.1.2.10000-28|<LVL::Info>
11/23/2013 12:29:00 upgrade_install.sh|IOWAIT monitor stopped|<LVL::Info>
11/23/2013 12:29:00 upgrade_install.sh|File:/usr/local/bin/base_scripts/upgrade_install.sh:599, Function: main(), Upgrade Failed -- (1)|<LVL::Error>
11/23/2013 12:29:00 upgrade_install.sh|set_upgrade_result: set to 1|<LVL::Debug>
11/23/2013 12:29:00 upgrade_install.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>
11/23/2013 12:29:00 upgrade_install.sh|is_upgrade_in_progress: Already locked by this process (pid: 14477).|<LVL::Debug>
11/23/2013 12:29:00 upgrade_install.sh|release_upgrade_lock: Releasing lock (pid: 14477)|<LVL::Debug>
Best Regards,
Claudio Costa
A mensagem foi editada por: Claudio Costa

Tks Manish, I just perform a restart on the both nodes on my CUC cluster and after that I did can install this upgrade patch.
Also is very important install the upgrade patch on all servers of the cluster before perform a switch-version on the publisher and then on the others nodes.
Best Regards,
Claudio Costa

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