Cisco Unity Connection 8.5 : The system is unable to complete your call

Hi guys ,
I am facing a probblem with my CUC 8.5 , everything works fine till i've installed a french locale.
Now, when i want to send a message to a mailbox, the system response is : Translation from french : The system is unable to complete your call.
The strange thing is when i go to general configuration and i switch back to english , the message is sent succesfully.
Thank you in advance

Which specific version of the UC are you running?
I am having the same problem but with the spanish locale.
Maybe you have to look at: https://supportforums.cisco.com/thread/2090981
Regards,
MM

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Issue on Cisco Unity Connection after performing 'utils ntp restart'

Hello everybody.
There's a client with Cisco Unity Connection 8.5.1.10000-206. After doing a 'utils ntp restart', the following message showed up:
Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster. To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability.
The client states that there was no service for 5 minutes and wants to know if performing this task shoud be disruptive or not and if there is any official document from Cisco stating this.
See SrvConnUnity_1.jpg sent by the client after performing the ntp restart.
Right now the service is normal (see SrvConnUnity_2.jpg attached). The client also sent a 'utils ntp
status':
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
synchronised to local net at stratum 11
   time correct to within 12 ms
   polling server every 64 s
Current time in UTC is : Fri Apr 26 16:01:23 UTC 2013
Current time in America/Argentina/Buenos_Aires is : Fri Apr 26 13:01:23 ART 2013
admin:
Could anybody help me with this? What steps should I take? Many thanks in advance.
Best,
Patricio

Hello Patricio,
On the command line guide you won't see any downtime requirements for the Unity Connection server:
Command Line Interface Reference Guide for Cisco Unified Communications Solutions Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_5_1/cli_ref_851.html
Utils ntp restart
This command restarts the NTP service.
Command syntax
utils ntp restart
Parameters
None
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
Also on the caveats i do not see any particular mention for this: (Caveats could be found applicable to CUC)
Release Notes for Cisco Unified Communications Manager Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/cucm-rel_notes-851.html
Breaking up the output of the "utils ntp status" there are are two considerations:
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
First, you are using the ip address 127.127.1.0 which is the referenced used for the local system clock, the asterisc means is the preferred option as there is no other IP available. This is not a good practice and not recommended.
Secondly the stratum is unreliable, meaning too high to reach or too low to be accepted by Unity Connection.
If you would happen to run 'utils diagnose test' you would have probably seen an output as the following example below:
admin:utils diagnose test
Log file: platform/log/diag1.log
Starting diagnostic test(s)
===========================
test - disk_space          : Passed (available: 25680 MB, used: 7849 MB)
skip - disk_files          : This module must be run directly and off hours
test - service_manager     : Passed
test - tomcat              : Passed
test - tomcat_deadlocks    : Passed
test - tomcat_keystore     : Passed
test - tomcat_connectors   : Passed
test - tomcat_threads      : Passed
test - tomcat_memory       : Passed
test - tomcat_sessions     : Passed
test - validate_network    : Reverse DNS lookup missmatch
test - raid                : Passed
test - system_info         : Passed (Collected system information in diagnostic log)
test - ntp_reachability    : Passed
test - ntp_clock_drift     : Passed
test - ntp_stratum         : Failed
The reference NTP server is a stratum 11 clock.
NTP servers with stratum 5 or worse clocks are deemed unreliable.
Please consider using an NTP server with better stratum level.
Please use OS Admin GUI to add/delete NTP servers.
skip - sdl_fragmentation   : This module must be run directly and off hours
skip - sdi_fragmentation   : This module must be run directly and off hours
test - ipv6_networking     : Passed
And on the RTMT (Real Time Monitoring Tool) you would have seen a Critical event:
Condition:
The best external NTP server, , is stratum , which is unacceptably high. External NTP servers must be <= strata 8 and should be <= strata 5. NTP server strata can be verified using the CLI 'utils ntp status' command ('st' column). Try using different NTP servers.
Problem cause:
All specified external NTP server(s) have unacceptably high stratum values. Network issues exist or the designated servers have unreliable stratum values.
Information is self explanatory and therefore reassures the need of having a NTP different from the server itself.
By the snippet you sent we can know that it is the publisher server, as the Subscriber polls this information from the Publisher.
Installing the Operating System and Cisco Unity Connection 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html
"Cisco recommends that you use an external NTP server to ensure accurate system time on the publisher server. Ensure the external NTP server is stratum 9 or higher (meaning stratums 1-9). The subscriber server will get its time from the publisher server"
Documentation also reaffirms the need for that NTP to be accessible otherwise your system can be degraded. Some addtional information which would be interesting to know is:
- Why did they had to restart the NTP in the first place?
System Requirements for Cisco Unity Connection Release 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html
"A network time protocol (NTP) server must be accessible to the Connection server"
On the Cisco Unity Connection Serviceability> Tools> CLuster Management screen shot you sent i see that the ports were "Not Available" and that the customer stated "there was no service for 5 minutes".
By no service did they mean that over the phone they heard a disconnected tone or a failsafe message?
Additionaly after the servers resolved from SBR the Subscriber never recovered entirely as it did not start the Conversation Manager service.
Bottom line if they are able to reproduce it then it would be worth a while checking with TAC
Best regards,
David Rojas Peck
Cisco TAC Support Engineer, Unity
Email: [email protected]
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Cisco unity connection question

Hi all, I dont have subscriber in my test environment but want know what happens with this two scenarios.
Can we add a mailbox in sub when pub is up?
Can you add a mailboxin sub when pub is down?
I am sure that when pub is down we cannot add a mailbox, but want to make sure
Thanks,
Uday

Hi Uday,
The Cluster in Unity Connection acts differently than a CUCM cluster, so the answers to your question are;
Yes & Yes
How a Cluster Works in Cisco Unity Connection
Revised May 2009
The Cisco Unity Connection cluster feature provides high availability voice messaging through two Connection servers that are configured in a cluster. Under normal conditions, the Connection servers are both active so that:
•The cluster can be assigned a DNS name that is shared by the Connection servers.
•Clients such as email applications and the web tools available through the Cisco Personal Communications Assistant (PCA) can connect to either Connection server.
•Phone systems can send calls to either Connection server.
•Incoming phone traffic load is balanced between the Connection servers by the phone system, PIMG/TIMG units, or other gateways that are required for the phone system integration.
Each server in the cluster is responsible for handling a share of the incoming calls for the cluster (answering phone calls and taking messages). The server with Primary status is responsible for the following functions:
•Homing and publishing the database and message store, which are both replicated to the other server.
•Sending message notifications and MWI requests (the Connection Notifier service is activated).
•Sending SMTP notifications and VPIM messages (the Connection Message Transfer Agent service is activated).
When one of the servers stops functioning (for example, when it is shut down for maintenance), the remaining server assumes responsibility for handling all incoming calls for the cluster. The remaining server also assumes responsibility for the database and message store, which are both replicated to the other server when the connection and its functionality are restored.
When the server that stopped functioning is able to resume its normal functions and is activated, it resumes responsibility for handling its share of incoming calls for the cluster.
To monitor the status of the servers, the Connection Server Role Manager service runs in Cisco Unity Connection Serviceability on both servers. This service performs the following functions:
•Starts the applicable services on each server, depending on server status.
•Determines whether critical processes (such as voice message processing, database replication, and message store replication) are functioning normally.
•Initiates changes to server status when the server with Primary status is not functioning or when critical services are not running.
Note the following limitations when the publisher server is not functioning:
•If the Connection cluster is integrated with an LDAP directory, directory synchronization does not occur, although authentication continues to work when only the subscriber server is functioning. When the publisher server is functioning again, directory synchronization resumes.
•If a Digital Network includes the Connection cluster, directory updates do not occur, although messages continue to be sent to and from the cluster when only the subscriber server is functioning. When the publisher server is functioning again, directory updates resume.
About the Publisher Server
The first Cisco Unity Connection server that is configured in the cluster is the publisher server. The Cluster Management page in Cisco Unity Connection Serviceability identifies the publisher server.
The publisher server assumes responsibility for publishing the database and message store when the cluster is functioning normally.
When the publisher server does not have Primary status (for example, when the administrator manually changes the status of the other server to Primary, which automatically changes the status of the publisher server to Secondary), the other server assumes responsibility for publishing the database and message store.
The publisher server cannot be removed from the cluster.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/cluster_administration/guide/7xcuccag020.html#wp1063695
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Cisco Unity Connection not relaying voicemails outside the organization

Hi all, we are running Cisco Unity Connection version: 8.6.2ES25.21900-25. It has been set up to accept voicemails for Exchange 2010 users (in other words email messages with WAV attachments) and deliver these to their inboxes; this works with no problem.
I have two users who would like to receive these emails at their outside account, however the messages are never sent. I have tried the following:
Changed the users corporate email addresses from "[email protected]" to "[email protected]"
Unchecked the option to "Generate SMTP Proxy Address From Corporate Email Address."
On the "Message Actions" page for their account I have configured voicemail and email to "Relay the message" and entered their external SMTP addresses.
Confirmed the smart host setup is OK (points to our Exchange 2010 CAS which has firewall rules in place to permit it to send mail outside the organization.
Confirmed the Exchange 2010 CAS will accept SMTP messages from the subnet the Unity Connection server resides in.
If I switch the user SMTP settings BACK to their original internal SMTP addresses for my company the messages are then immediately delivered properly to these addresses. This signifies to me that Unity is periodically trying to send these items but they just aren't going out. No sign of the messages in any user report I ran in Unity nor message tracking in Exchange.
I also tried setting up an Outlook rule to forward these voicemail messages to the recipients external addresses but this did not work and after doing some research I see that the way in which Unity delivers the messages to these recipients internally (via EWS) is the reason why. I wonder if this is the same reason these are not going out to their external SMTP addresses.
Thanks for any assistance provided!

Look at the transfer options for that particular user and make sure it's set to ring the phone, that configuration is PER user.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Cisco Unity Connection 8.0 / access to the user configuration is very slow

Hello!!
The access to the user configuration is very slow. When you click on an user it need about 2-3 minutes until the configuration sidewill be loaded.
What could be the reason?
How is it possible to load the user configuration a little bit faster?
A restart of the Cisco Unity Connection was done.
The user will be imported from the CallManager.
Cisco Unity Connection 8.0.2.40000-12
WebBrowser: Internet Explorer 8.0
Same result with Mozilla Firefox 3.6
Any ideas?
Thank you!!!
Joerg K.

Hello Joerg,
could it be possible that you have some problems with the AXL integration for example wrong /dead server IP:
CSCth86004 Import page takes long time to load if AXL integration is broken
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCth86004
Kind regards,
Marcel Ammann
P.S.: Please rate helpful post's

Cisco Unity Connection 8.6 not getting CLID information from CUCM 8.6

Hello,
Currently Running:
Cisco Unified Communications Manager 8.6.2
Cisco Unity Connection 8.6.2
Problem:
when any outside caller leaves a voicemail, the caller number information is not being sent to unity.
example, I call with my cell phone, 817.555.1234 to my Cisco 7940 phone and it shows the CLID information that i am calling with. iDivert to voice mail, Leave a message. Playback message and just the default message information from Cisco Unity.
we currently upgraded from CUCM 6.1.3 and Unity 5. before i could press 9 and get the caller information.
I have viewed the "Playback Message Settings" and selected "After Playing Each Message, Play" and selected Sender's Information. and also selected "Include Extension and Sender's ANI"
upon playing the VoiceMail after the message i get the default message "From Cisco Unity Connection Messaging System"
I also have the message relaying to my E-mail and I get the same in the subject line.
"Message from Cisco Unity Connection Messaging System (Unknown extension)"
This tends to be a big deal with the Sales team as customers will call and say "Call me back"
But any Internal Calls show the correct information, proper greeting, extension information even on the relay to e-mail.
Any help will be appreciated.
Thanks
Tim

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Cisco Unity Connection 8.5.1 SU3 to 8.5.1 SU6 & Upgrade to 9.1.2

Two questions !
Firstly - I am upgrading to the latest patch level as I want to upgrade the systems to 9.1.X
I am installing UCSInstall_UCOS_8.5.1.16900-6.sgn.iso onto the inactive partition on the publisher then onto the inactive partition on the subscriber.
Then I plan to switch versions out of hours.
Question - will messages / data that has happened between the installation on the inactive partition and the switch version be preserved ??
So if I install onto the inactive partition at 1pm, then an important message is left at 2pm and I switch version at 3pm, does the iimportant message exist on the active partition at the end ??
Second question -
I have UCCX-8.5.1 SU4 (HA), CUC 8.5.1 SU6 (HA) and CUCM 8.5.1 SU6 (1 pub, 2 sub) - so 7 VM's in total.
If I want to migrate to -
UCSInstall_UCOS_9.1.2.12900-11.sgn.iso & UCSInstall_UCCX_9_0_2_UCOS_9.0.2.11002-27.sgn.iso
in which order should the installations take place ?? CUCM Publisher last ?? Publisher first ??
Thanks
James

Hi James,
+5 to my friend Aman for his good tips here
Messages are preserved during the "switch-version" so the messages left before the command is run will be preserved as they are stored in a "common" partition;
Switching to the Upgraded Version of Connection 8.x Software
If you chose not to automatically switch to the upgraded partition at the end of the upgrade, do the following procedure when you are ready to switch partitions.
To Switch to the Upgraded Version of Connection 8.x Software
Step 1 If you do not have a recent backup, back up the server by using the Disaster Recovery System. For more information, see the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 8.x athttp://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/drs_administration/guide/8xcucdrsag.html.
Step 2 Sign in to Cisco Unified Operating System Administration.
Step 3 From the Settings menu, select Version.
Step 4 On the Version Settings page, select Switch Versions, and the following occurs:
•Connection services are stopped.
•Data from the partition where the older version is installed is copied to the partition where the newer version is installed. If changes to the database schema require updates to the format of data, that occurs in this step. Note that messages are stored in a common partition, so they are not copied.
•The Connection server restarts and switches to the newer version.
Note You can check the status of the installation of the upgrade software by using the CLI command show cuc version. The upgrade is complete when the inactive partition has the upgraded software and the active partition has the old software.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx/8xcucrug009.html#wp1056720
The upgrade order is shown here (above link) as well, which is Pub followed by Sub;
Task List for Upgrading Connection 7.x or 8.x Software to the Shipping 8.x Version in a Connection Cluster
Cheers!
Rob

Cisco Unity Connection 8.5 PIMG integration.

Hello Experts
My customer has PIMG integration with Cisco Unity Connection, users can access their mailboxes after creating a direct routing rule with the search scope where this users are located to send the call to "attemp sing in" conversation this part is working fine. Now subscribers do not get the user's mailbox when reaching FNA,Busy or RNA they are going to the "welcome to Cisco Unity Connection Messaging System from a... default greeting. Using Remote port status monitor I can not see the call coming in,but I am sure the call is getting to that server. I will like to know what traces I can enable to get the extension that is being sent by PIMG or what else I can check on the Unity connection server to resolve this issue?
Thanks in advance

Hi Rob
I configured the Direct Routing to send the calls to conversation "sing in" because the customer has multiple integrations and duplicated users with same extesion, he was getting "invalid username and password" everytime they try to log in, meaning that the user was in different CSS and the existing Direct Routing Rule did not have this CSS in the Search Scope.Maybe in you case you the users were not sorted out by CSS.
I am pritty sure they are using Nortel phones,but not sure what exact version.
Thank you for your response.I will try to configure a Forward Routing rule to send the calls to and specific user'extension base on the calling number to see what happens.

Cisco Unity Connection 8.6 problem with greeting upload

Hello at all,
i have a realy strange Problem.
I want to upload a Greeting (*.wav-file) to a Call Handler, everything looks fine after uploading and i can also hear (Playback) the massage on the Computer and on my Phone. So i save the Config. After that i want to hear the massage after calling the Call Handler but i hear only "sorry, "CallHandlerName" is not Awailable".
If i make some checks everything looks ok, i have 2 User with sysadmin-role - both can Playback the massage via the Webpage.
But if i take the Phone and call the "Greetings Administrator" - there is no personal Greeting on this Call Handler - and thats my Problem.
If i Record a new massage with the Phone (in the Greeting Admin) it is working - after Uploading a new File (Codec is ok) i can Playback the new file but after Calling the CH, i hear the Massage which i have recordet with the Phone - not the Uploadet. But on the Webpage i hear the Uploadet file.....
Whats wrong????
And yes, i have set this 2 Users as Call Handler Owner.
What should i do??
Please can anyone help me in this case.....
kind regards
Markus
EDIT: I have also the Problem, that i can´t upload a File for a User - only the User self can Upload a Greeting, if do this with one of the 2 Admin-Accounts i hear also the System-Massage "sorry, -USERNAME- is not awailaible" and not the uploadet file - at the Webpage i hear the uploadet Massage - it seems to be the same Prob as with the CallHandler. Is it a JAVA-Problem mabye? I have Java JRE Version7 update7 installed and IE8 as Browser....
Certificate is installed, and the CUC is a trusted site......

Hi Markus,
It could be this bug;
CSCto92753 - Unable to upload wav files and save as greeting or send as message
Description
Symptom:
Unable to upload an existing wav file, or create a new recording using the PC microphone and save as greeting, voice name, or send as message. In the case of trying to send as a message, the user receives a "Failed to Send Message" error.
You might see Failed to Record Name if attempting to overwrite a Call Handler with a file.
You might also see Unable to save recording due to SSL certificate error.
Conditions:
Cisco Unity Connection versions 7.1(5)ES45, 8.0(3)ES27, 8.5(1)ES37
When using either the Cisco Unity Connection Administration (CUCA) or the Cisco Unity Connection Personal Communications Assistant (PCA) web applications to upload an existing wav file, or create a new recording using the PC microphone and save as a voice name, greeting, or send as a message.
In the client side Java Console logs, you see the following exception:
Exception in thread "Timeout guard" java.security.AccessControlException: access denied (java.net.SocketPermission 10.93.231.234:8443 connect,resolve)
Workaround:
In your client side JRE security profile file....commonly named:   java.policy...add the below entry. Will need to use the ipaddress of the Connection server (for a cluster, put an entry for each of publisher and subscriber).
permission java.net.SocketPermission "10.93.237.101:8443", "connect,resolve";
If get a permission error when trying to modify java.policy, then you may need to set the permissions of the file to not inhearent permissions from it's parent and not be read-only. (aka by default the entire JRE folder is read-only but you need to modify a file within it).
A good article on the Sun website with more detail on the workaround:   http://java.sun.com/developer/onlineTraining/Programming/JDCBook/appA.html
Details
First Found in:                          (4)
8.6,7.1(5)ES44,8.0(3)ES27
8.5(1)ES37
Status:
Terminated
Last Modified:
Aug 12,2012
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan

Cisco Unity Connection 8.6 - Cannot Upload Greeting

Hello! I am running Unity Connection 8.6, using VMWare, in my home lab. When I try to upload a greeting to my System Call Handler, I get the following:
Unable to save recording due to SSL Certificate error. Would you like to accept the SSL certificate for this session and attempt to save the recording again?
When I choose OK I receive:
Failed to record name
Site: http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-connection-version-70/110950-unity-wav-issues.html#certerr
I visited the above site and tried importing the certificate into both Firefox and IE, but that did not seem to work. I also looked into Cisco Bug ID CSCto92753, but that also did not work. I looked at the Java Console Log and did a search for "access denied":
com.cisco.unity.mediamaster.MMApplet.stop() - Exception while saving preferences: access denied ("java.io.FilePermission" "C:\Users\Lalo\.cisco\unity\mediamaster\mm.properties" "read")
I modified my java.policy file to include the below, but I get the same error:
grant codeBase "file:${{java.ext.dirs}}/*" {
permission java.security.AllPermission;
permission java.io.FilePermission "C:\Users\Lalo\.cisco\unity\mediamaster\mm.properties", "write";
At this point and I am stuck. Thanks in advance for reading my post and for your assistance.
Cisco Unity Connection version: 8.6.2ES120.24901-120
Windows 7 Enterprise 32-bit
Browsers: Firefox 28.0 and IE 9
Java Version 7 Update 55 (Also tried Java Runtime Environment 1.6.0.39)

I ran in to these same symptoms and have been fighting it for a while. I have not ultimately found a solution but I found the following workaround which allowed me to get my greetings uploaded until a better solution can be found. I am posting it here in case it might work for others in a pinch.
Workaround:
Open the mediamaster applet on the appropriate page and choose to open file
browse to and select the greeting you want to upload
BEFORE clicking save, click the play button in the mediamaster (I have mine set to play via phone, I didn't test via computer). The file uploads and plays.
Then click save. For some reason, this seems to have properly uploaded the greeting without any errors.
I hope this is helpful to someone who is running in to this same frustrating error.
Jon

Cisco Unity Connection - Miu SIP Integration, All lines are busy

Hi,
We have a CUCM/CUC Cluster since 2009 and we never had problems with accessing Voicemail. We configured a Secure Siptrunk between the CUCM Cluster and the CUC-Server.
CUCM 8.5.1SU4/CUC8.5.1SU1
2 weeks ago we upgraded CUC from 8.5.1SU1 to 8.5.1SU5
Since this upgrade we had at 2 times no voicemail access from the IP-Phones registered on CUCM-Cluster (reorder tone) - in the log of CUC we saw that all 144 ports become busy !!
History:
Update CUC from 8.5.1SU1 to 8.5.1SU5 on Saturday 10/26
- first outage on wed. 10/31 ; 1:48 pm
- second outage on tue 11/6 10:26 am
After restart of the CUC-Server the system works normally - I think stopping and starting Connection Manager coiuld also be a workaround, but i did not verified this :
here the log from wed 10/31
Oct 31 13:48:37 CUC1 local7 4 : 4298: CUC1.sprachdienst.fraunhofer.de: Oct 31 2012 12:48:37 PM.862 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Oct 31 13:48:44 CUC1 local7 4 : 4299: CUC1.sprachdienst.fraunhofer.de: Oct 31 2012 12:48:44 PM.931 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Oct 31 13:48:47 CUC1 local7 4 : 4300: CUC1.sprachdienst.fraunhofer.de: Oct 31 2012 12:48:47 PM.508 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered....
the log from yesterday
Nov 6 10:26:43 CUC1 local7 4 : 14264: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:26:43 AM.732 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:26:56 CUC1 local7 4 : 14265: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:26:56 AM.942 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:27:03 CUC1 local7 4 : 14266: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:27:03 AM.147 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:27:11 CUC1 local7 4 : 14267: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:27:11 AM.359 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:27:59 CUC1 local7 4 : 14268: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:27:59 AM.155 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:27:59 CUC1 local7 4 : 14269: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:27:59 AM.177 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:29:33 CUC1 local7 4 : 14270: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:29:33 AM.475 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:29:48 CUC1 local7 4 : 14271: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:29:48 AM.770 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Question:
do we have a bug in the software CUC 8.5.1SU5 or is there another problem ?
Any Ideas ?
regards
alex

Hi,
we opened a tac case and it seems we run into a bug which is known in Version 8.6. (We run 8.5.1SU5)
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCuc22800
Cisco already have the fix available for version 8.6.2 ES52.
Cause we can not upgrade to 8.6 (Server Hardware not supported) we will wait for the Version 8.5 Fix.
Meanwhile I will change the SIP-Trunk between the Unity Connection Server and the Call Manager Server from TLS to non-TLS (described in CSCuc22800 as a workaround)
regards
Alex

Cisco Unity Connection cluster issue

Hello,
I have a Cisco Untiy Connection cluster of two servers, one publisher and one subscriber. They are running software: 7.1.3ES43.33034-43. Yesterday at about 8:43 I lost connection to the subscriber server. I could still ping it but was unable to get to it via GUI nor SSH. I spoke to TAC yesterday and they told me to simply reboot the server. I was a little concerned about this because I don't want to cause some kind of split-brain effect. I work in a hospital and it is imperative that the voicemail system stay up. My only other option would be to do this at 4:00 am on a Sunday. Any suggestions?
Thanks

Hi David and all,
we have a unity connection 9.x pair. after an IP address change on the subscriber we are getting the error message:
‘Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster’
Both servers respectively show its own status as a publisher but lost communication with the other server (if we check cluster management from either server).
show tech network hosts – displays correct info.
show perf query class "Number of Replicates Created and State of Replication"
==>query class :
- Perf class (Number of Replicates Created and State of Replication) has instances and values:
ReplicateCount -> Number of Replicates Created = 603
ReplicateCount -> Replicate_State = 2
On both servers the replication is showing as 2 – so its good.
Various reboots have been done, services are up and working and there are no firewalls between server’s .
Any advice appreciated.
TIA…Jeff

Cisco Unity Connection 8.5 User voicemail password problem

HI,
Im having problems with a cisco unity connection and hope someone can help, i have some users that after 2-3 weeks their passwords stop working
and i need to go and set a new password for them to login to hear their messages. i have set unity for never expire passwords nor lockout on failed attempts, i cant see any difference betweeen the users who have the problem and users who dont, i have impoorted my users using ldap but i am no using ldap authentication.
Thanks,

Hi Hector,
Maybe you are seeing this bug;
CSCtr43643 Bug Details Bug #5 of 21 | < Previous | Next >
Authentication rule of users doesn't overule system authentication rule
Symptom:Authentication rule of users doesn't overrule system authentication rules.Lets say:
An authentication rule is set where by the password has to expire in 2 days. And one of the user's authentication rule is set to specify "do not expire".
Then also it gives warning of "Password Expiration".
Condition :
Having different rules set under authentication rule(System Settings -> Authentication Rules") and at user level (Select User->Edit->Password Settings).
Workaround:
None
Status
Fixed
Severity
3 - moderate
Last Modified
In Last Year
Product
Cisco Unity Connection
Technology
1st Found-In
8.5
Fixed-In
8.5(1)ES58
8.5(1.13033.1)
8.0(3)ES36
8.0(3.23039.1)
Cheers!
Rob

Cisco Unity Connection 8.5 : The system is unable to complete your call

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