Cisco Unity Connection 8.5 User voicemail password problem

HI,
Im having problems with a cisco unity connection and hope someone can help, i have some users that after 2-3 weeks their passwords stop working
and i need to go and set a new password for them to login to hear their messages. i have set unity for never expire passwords nor lockout on failed attempts, i cant see any difference betweeen the users who have the problem and users who dont, i have impoorted my users using ldap but i am no using ldap authentication.
Thanks,

Hi Hector,
Maybe you are seeing this bug;
CSCtr43643 Bug Details Bug #5 of 21 | < Previous | Next >
Authentication rule of users doesn't overule system authentication rule
Symptom:Authentication rule of users doesn't overrule system authentication rules.Lets say:
An authentication rule is set where by the password has to expire in 2 days. And one of the user's authentication rule is set to specify "do not expire".
Then also it gives warning of "Password Expiration".
Condition :
Having different rules set under authentication rule(System Settings -> Authentication Rules") and at user level (Select User->Edit->Password Settings).
Workaround:
None
Status
Fixed             
Severity
3 - moderate
Last Modified
In Last Year        
Product
Cisco Unity Connection         
Technology
1st Found-In
8.5       
Fixed-In
8.5(1)ES58
8.5(1.13033.1)
8.0(3)ES36
8.0(3.23039.1)
Cheers!
Rob

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