Cisco Unity Connection - Miu SIP Integration, All lines are busy

Hi,
We have a CUCM/CUC Cluster since 2009 and we never had problems with accessing Voicemail. We configured a Secure Siptrunk between the CUCM Cluster and the CUC-Server.
CUCM 8.5.1SU4/CUC8.5.1SU1
2 weeks ago we upgraded CUC from 8.5.1SU1 to 8.5.1SU5
Since this upgrade we had at 2 times no voicemail access from the IP-Phones registered on CUCM-Cluster (reorder tone) - in the log of CUC we saw that all 144 ports become busy !!
History:
Update CUC from 8.5.1SU1 to 8.5.1SU5 on Saturday 10/26
- first outage on wed. 10/31 ; 1:48 pm
- second outage on tue 11/6 10:26 am
After restart of the CUC-Server the system works normally - I think stopping and starting Connection Manager coiuld also be a workaround, but i did not verified this :
here the log from wed 10/31
Oct 31 13:48:37 CUC1 local7 4 : 4298: CUC1.sprachdienst.fraunhofer.de: Oct 31 2012 12:48:37 PM.862 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Oct 31 13:48:44 CUC1 local7 4 : 4299: CUC1.sprachdienst.fraunhofer.de: Oct 31 2012 12:48:44 PM.931 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Oct 31 13:48:47 CUC1 local7 4 : 4300: CUC1.sprachdienst.fraunhofer.de: Oct 31 2012 12:48:47 PM.508 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered....
the log from yesterday
Nov 6 10:26:43 CUC1 local7 4 : 14264: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:26:43 AM.732 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:26:56 CUC1 local7 4 : 14265: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:26:56 AM.942 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:27:03 CUC1 local7 4 : 14266: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:27:03 AM.147 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:27:11 CUC1 local7 4 : 14267: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:27:11 AM.359 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:27:59 CUC1 local7 4 : 14268: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:27:59 AM.155 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:27:59 CUC1 local7 4 : 14269: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:27:59 AM.177 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:29:33 CUC1 local7 4 : 14270: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:29:33 AM.475 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:29:48 CUC1 local7 4 : 14271: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:29:48 AM.770 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Question:
do we have a bug in the software CUC 8.5.1SU5 or is there another problem ?
Any Ideas ?
regards
alex

Hi,
we opened a tac case and it seems we run into a bug which is known in Version 8.6. (We run 8.5.1SU5)
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCuc22800
Cisco already have the fix available for version 8.6.2 ES52.
Cause we can not upgrade to 8.6 (Server Hardware not supported) we will wait for the Version 8.5 Fix.
Meanwhile I will change the SIP-Trunk between the Unity Connection Server and the Call Manager Server from TLS to non-TLS (described in CSCuc22800 as a workaround)
regards
Alex

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Issue on Cisco Unity Connection after performing 'utils ntp restart'

Hello everybody.
There's a client with Cisco Unity Connection 8.5.1.10000-206. After doing a 'utils ntp restart', the following message showed up:
Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster. To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability.
The client states that there was no service for 5 minutes and wants to know if performing this task shoud be disruptive or not and if there is any official document from Cisco stating this.
See SrvConnUnity_1.jpg sent by the client after performing the ntp restart.
Right now the service is normal (see SrvConnUnity_2.jpg attached). The client also sent a 'utils ntp
status':
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
synchronised to local net at stratum 11
   time correct to within 12 ms
   polling server every 64 s
Current time in UTC is : Fri Apr 26 16:01:23 UTC 2013
Current time in America/Argentina/Buenos_Aires is : Fri Apr 26 13:01:23 ART 2013
admin:
Could anybody help me with this? What steps should I take? Many thanks in advance.
Best,
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Hello Patricio,
On the command line guide you won't see any downtime requirements for the Unity Connection server:
Command Line Interface Reference Guide for Cisco Unified Communications Solutions Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_5_1/cli_ref_851.html
Utils ntp restart
This command restarts the NTP service.
Command syntax
utils ntp restart
Parameters
None
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
Also on the caveats i do not see any particular mention for this: (Caveats could be found applicable to CUC)
Release Notes for Cisco Unified Communications Manager Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/cucm-rel_notes-851.html
Breaking up the output of the "utils ntp status" there are are two considerations:
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
First, you are using the ip address 127.127.1.0 which is the referenced used for the local system clock, the asterisc means is the preferred option as there is no other IP available. This is not a good practice and not recommended.
Secondly the stratum is unreliable, meaning too high to reach or too low to be accepted by Unity Connection.
If you would happen to run 'utils diagnose test' you would have probably seen an output as the following example below:
admin:utils diagnose test
Log file: platform/log/diag1.log
Starting diagnostic test(s)
===========================
test - disk_space          : Passed (available: 25680 MB, used: 7849 MB)
skip - disk_files          : This module must be run directly and off hours
test - service_manager     : Passed
test - tomcat              : Passed
test - tomcat_deadlocks    : Passed
test - tomcat_keystore     : Passed
test - tomcat_connectors   : Passed
test - tomcat_threads      : Passed
test - tomcat_memory       : Passed
test - tomcat_sessions     : Passed
test - validate_network    : Reverse DNS lookup missmatch
test - raid                : Passed
test - system_info         : Passed (Collected system information in diagnostic log)
test - ntp_reachability    : Passed
test - ntp_clock_drift     : Passed
test - ntp_stratum         : Failed
The reference NTP server is a stratum 11 clock.
NTP servers with stratum 5 or worse clocks are deemed unreliable.
Please consider using an NTP server with better stratum level.
Please use OS Admin GUI to add/delete NTP servers.
skip - sdl_fragmentation   : This module must be run directly and off hours
skip - sdi_fragmentation   : This module must be run directly and off hours
test - ipv6_networking     : Passed
And on the RTMT (Real Time Monitoring Tool) you would have seen a Critical event:
Condition:
The best external NTP server, , is stratum , which is unacceptably high. External NTP servers must be <= strata 8 and should be <= strata 5. NTP server strata can be verified using the CLI 'utils ntp status' command ('st' column). Try using different NTP servers.
Problem cause:
All specified external NTP server(s) have unacceptably high stratum values. Network issues exist or the designated servers have unreliable stratum values.
Information is self explanatory and therefore reassures the need of having a NTP different from the server itself.
By the snippet you sent we can know that it is the publisher server, as the Subscriber polls this information from the Publisher.
Installing the Operating System and Cisco Unity Connection 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html
"Cisco recommends that you use an external NTP server to ensure accurate system time on the publisher server. Ensure the external NTP server is stratum 9 or higher (meaning stratums 1-9). The subscriber server will get its time from the publisher server"
Documentation also reaffirms the need for that NTP to be accessible otherwise your system can be degraded. Some addtional information which would be interesting to know is:
- Why did they had to restart the NTP in the first place?
System Requirements for Cisco Unity Connection Release 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html
"A network time protocol (NTP) server must be accessible to the Connection server"
On the Cisco Unity Connection Serviceability> Tools> CLuster Management screen shot you sent i see that the ports were "Not Available" and that the customer stated "there was no service for 5 minutes".
By no service did they mean that over the phone they heard a disconnected tone or a failsafe message?
Additionaly after the servers resolved from SBR the Subscriber never recovered entirely as it did not start the Conversation Manager service.
Bottom line if they are able to reproduce it then it would be worth a while checking with TAC
Best regards,
David Rojas Peck
Cisco TAC Support Engineer, Unity
Email: [email protected]
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Cisco unity connection question

Hi all, I dont have subscriber in my test environment but want know what happens with this two scenarios.
Can we add a mailbox in sub when pub is up?
Can you add a mailboxin sub when pub is down?
I am sure that when pub is down we cannot add a mailbox, but want to make sure
Thanks,
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Hi Uday,
The Cluster in Unity Connection acts differently than a CUCM cluster, so the answers to your question are;
Yes & Yes
How a Cluster Works in Cisco Unity Connection
Revised May 2009
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When the server that stopped functioning is able to resume its normal functions and is activated, it resumes responsibility for handling its share of incoming calls for the cluster.
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Note the following limitations when the publisher server is not functioning:
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About the Publisher Server
The first Cisco Unity Connection server that is configured in the cluster is the publisher server. The Cluster Management page in Cisco Unity Connection Serviceability identifies the publisher server.
The publisher server assumes responsibility for publishing the database and message store when the cluster is functioning normally.
When the publisher server does not have Primary status (for example, when the administrator manually changes the status of the other server to Primary, which automatically changes the status of the publisher server to Secondary), the other server assumes responsibility for publishing the database and message store.
The publisher server cannot be removed from the cluster.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/cluster_administration/guide/7xcuccag020.html#wp1063695
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

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Hello,
Currently Running:
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Cisco Unity Connection 8.6.2
Problem:
when any outside caller leaves a voicemail, the caller number information is not being sent to unity.
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Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
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Restart the Unity Connection servers
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11/23/2013 12:29:00 upgrade_install.sh|is_upgrade_in_progress: Already locked by this process (pid: 14477).|<LVL::Debug>
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Best Regards,
Claudio Costa
A mensagem foi editada por: Claudio Costa

Tks Manish, I just perform a restart on the both nodes on my CUC cluster and after that I did can install this upgrade patch.
Also is very important install the upgrade patch on all servers of the cluster before perform a switch-version on the publisher and then on the others nodes.
Best Regards,
Claudio Costa

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I have two users who would like to receive these emails at their outside account, however the messages are never sent. I have tried the following:
Changed the users corporate email addresses from "[email protected]" to "[email protected]"
Unchecked the option to "Generate SMTP Proxy Address From Corporate Email Address."
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If I switch the user SMTP settings BACK to their original internal SMTP addresses for my company the messages are then immediately delivered properly to these addresses. This signifies to me that Unity is periodically trying to send these items but they just aren't going out. No sign of the messages in any user report I ran in Unity nor message tracking in Exchange.
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Look at the transfer options for that particular user and make sure it's set to ring the phone, that configuration is PER user.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

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Certificate is installed, and the CUC is a trusted site......

Hi Markus,
It could be this bug;
CSCto92753 - Unable to upload wav files and save as greeting or send as message
Description
Symptom:
Unable to upload an existing wav file, or create a new recording using the PC microphone and save as greeting, voice name, or send as message. In the case of trying to send as a message, the user receives a "Failed to Send Message" error.
You might see Failed to Record Name if attempting to overwrite a Call Handler with a file.
You might also see Unable to save recording due to SSL certificate error.
Conditions:
Cisco Unity Connection versions 7.1(5)ES45, 8.0(3)ES27, 8.5(1)ES37
When using either the Cisco Unity Connection Administration (CUCA) or the Cisco Unity Connection Personal Communications Assistant (PCA) web applications to upload an existing wav file, or create a new recording using the PC microphone and save as a voice name, greeting, or send as a message.
In the client side Java Console logs, you see the following exception:
Exception in thread "Timeout guard" java.security.AccessControlException: access denied (java.net.SocketPermission 10.93.231.234:8443 connect,resolve)
Workaround:
In your client side JRE security profile file....commonly named:   java.policy...add the below entry. Will need to use the ipaddress of the Connection server (for a cluster, put an entry for each of publisher and subscriber).
permission java.net.SocketPermission "10.93.237.101:8443", "connect,resolve";
If get a permission error when trying to modify java.policy, then you may need to set the permissions of the file to not inhearent permissions from it's parent and not be read-only. (aka by default the entire JRE folder is read-only but you need to modify a file within it).
A good article on the Sun website with more detail on the workaround:   http://java.sun.com/developer/onlineTraining/Programming/JDCBook/appA.html
Details
First Found in:                          (4)
8.6,7.1(5)ES44,8.0(3)ES27
8.5(1)ES37
Status:
Terminated
Last Modified:
Aug 12,2012
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan

Cisco Unity Connection 8.6.(2a)SU3 boot.bif required

Hi All,
I require "boot.bif" file for Cisco Unity Connection 8.6.(2a)SU3 to make the DVD as bootable.
Thank you in advance.
Regards
Sankar.

Hi Sankar.
If you have any bootable image (even CUCM) you can generate it using EG. Ultraiso and than recreate it within a non-bootable image to make it bootable
HTH
Regards
Carlo

Cisco Unity Connection cluster issue

Hello,
I have a Cisco Untiy Connection cluster of two servers, one publisher and one subscriber. They are running software: 7.1.3ES43.33034-43. Yesterday at about 8:43 I lost connection to the subscriber server. I could still ping it but was unable to get to it via GUI nor SSH. I spoke to TAC yesterday and they told me to simply reboot the server. I was a little concerned about this because I don't want to cause some kind of split-brain effect. I work in a hospital and it is imperative that the voicemail system stay up. My only other option would be to do this at 4:00 am on a Sunday. Any suggestions?
Thanks

Hi David and all,
we have a unity connection 9.x pair. after an IP address change on the subscriber we are getting the error message:
‘Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster’
Both servers respectively show its own status as a publisher but lost communication with the other server (if we check cluster management from either server).
show tech network hosts – displays correct info.
show perf query class "Number of Replicates Created and State of Replication"
==>query class :
- Perf class (Number of Replicates Created and State of Replication) has instances and values:
ReplicateCount -> Number of Replicates Created = 603
ReplicateCount -> Replicate_State = 2
On both servers the replication is showing as 2 – so its good.
Various reboots have been done, services are up and working and there are no firewalls between server’s .
Any advice appreciated.
TIA…Jeff

Cisco Unity 4.2 to Cisco Unity Connection 8.x

Hi All,
My company wants to upgrade from our current version of Cisco Unity 4.2 to the newest version of Cisco Unity Connection. I're read that the process can be some what complicated. I get the basics that I need to back up our unity server. Then install Unity Connection then re-install the back up after the unity connection install.
The bad part is that I have to use the same server so I have to do a back up of Unity then wipe out that server, then install Unity Conenction and then apply the back up of Unity. In a perfect world I could use a second server.
Does anyone have any advice that about this process. Any helpful hints and advice I would apperciate.
Thanks,
Dan

Have a look at the videos at the bottom of the page linked to below:
http://www.ciscounitytools.com/Applications/General/COBRAS/COBRAS.html

Delete email will delete VM (VoiceMail) on Cisco Unity Connection 8.0

Dear Netpro Gurus,
One of my customers have recently bought a new Cisco Unity Connection 8.0. They are currently using Microsoft Outlook (with Microsoft Exchange) and they are currently setup with SMTP Smart Host so whenever they got a new Voicemail on their Cisco IP phone, they will automatically receive a new email with WAV attachment on their Microsoft Outlook.
However, what they found is say when they have 20 x new Voicemail messages, they will have 20 x emails with WAV attachments which is normal. But when they listen and delete all their email attachments, they still have to go to their Voicemail inbox on their IP Phones by pressing the 'Envelope' button and delete the SAME 20 x Voicemail messages before their MWI will go off.
What my customer wants is there any method when my customer delete all their emails on Outlook, the voicemail on Unity Connection will too be deleted at the SAME TIME, and also the MWI will turn off the SAME TIME??
Cheers,
Hunt

Since you're with IBM you should be able to open a case with us (PDI) and we can give you further details about what you're looking for.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

Cisco Unity Connection 8.5 Single Inbox - Unified Messaging?

For the Cisco Unity Connection 8.5, to enable Single inbox unified messaging do we need to get additional licensing for this feature?

Hi Ali,
LicIMAPSubscribersMax
Users with IMAP access to voice messages or with single inbox (single inbox available in Connection 8.5 and later only)
Sets the maximum number of users who can use:
•A third-party IMAP client to access voice messages.
•The unified messaging feature "Synchronize Connection and Exchange Mailboxes (Single Inbox)" on the Unified Messaging > Unified Messaging Services page and on the Users > Users > Unified Messaging Accounts page.
For single inbox, the total number of users in classes of service for which single inbox is enabled must not exceed the licensed maximum. This applies regardless of the number of users in those classes of service who are configured to use single inbox. In addition, all users who are configured for single inbox must be in a class of service for which single inbox is enabled.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag310.html
Cheers!
Rob
"And if I should fall behind
Wait for me" - Springsteen

Cisco Unity Connection - Miu SIP Integration, All lines are busy

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