Cisco Unity Connection Single inbox with Exchange 2010

I have a new installation of Unity Connection 8.6.2 using single inbox with an Exchange 2010 cluster frontended by a Netscaler load balancer.Functionality that does not work is when a new message comes into outlook and the message is read or deleted it does not update the status on the phone- IE turn off the MWI or if the message is deleted it is still a new message in Unity. If you click reset in the user unified message account, the status gets updated.
TAC says its a blocked port on Exchange TCP 7080 but that is open.

I followed this document :
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/unified_messaging/guide/85xcucumg020.html
but when i try to integrate CUC with exchange 2010 , i didn't find is clear enough
do you have Step by Step more clear than that link becouse my lab very close to your case.
Regards

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Cisco Unity Connection single inbox and viewmail error

Unity Connection 8.5.1 single inbox with Exchange 2010 and viewmail 8.5.4. We arein the process of migrating from Unity 7.0.2 to Unity Connection.
We are a lawfirm and many of our admins have full access to their attorney's exchange mailbox to manage their messages and voicemails. With Connection those admins can no longer access voicemails in exchange accounts other than their own even if they have full access.
A message pops up stating "the requested voice message is no longer available" and only dead air is played whether playback via phone or speakers is selected. This is a huge issue for our end users.
Has anyone else experienced this or hav eany suggestions for a work around?
I have tried assigning the mailbox access delegation role to an end user but this did not grant access via vewmail.
Thanks
Liz

Hi Liz,
This is expected behavior because VMO has certain dependencies mapped between users and messages, so when a different user tries to access the message, it can't find the mapping which is why you receive that message. However, VMO 8.6(4) introduced the ability for this exact group mailbox access feature you're after.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/vmo/release/notes/864cucvmorn.html#wp346504
Hope that helps,
Brad

Unity 5.0 compatibility with Exchange 2010 SP2?

Has anyone out there tested Unity 5.0 (1) with Exchange 2010 SP2? Did you have any problems? I understand that Unity 5.x has gone end of maintenance, and it has not been officially been tested for compatibility with Exchange 2010 SP2 for unified messaging. I don't anticipate being able to upgrade Unity until next year, but the sytem admins want to upgrade from Exchange SP1 to SP2 sooner. Thanks.

Has anyone out there tested Unity 5.0 (1) with Exchange 2010 SP2? Did you have any problems? I understand that Unity 5.x has gone end of maintenance, and it has not been officially been tested for compatibility with Exchange 2010 SP2 for unified messaging. I don't anticipate being able to upgrade Unity until next year, but the sytem admins want to upgrade from Exchange SP1 to SP2 sooner. Thanks.

Unity Connection 8.5 single inbox with Exchange 2003 - Access denied

Hi,
I'm using CUCMBE 8.5.1.12900-7 Unrestricted. i'm following Unified Messaging Guide for Cisco Unity Connection Release 8.5 and Later for configuring single inbox. I have successfully setup and tested unified messaging service when I subscribe this service to a particular user and test it, I get following error:
Issue: Failed accessing [email protected] on 192.168.0.10
Recommendations: Some possible reasons for 401: Incorrect service account name or password. Service account password expired. Proper permissions not granted to service account. Exchange mailbox uninitialized.
Details: HTTP status=[401 Unauthorized] diagnostic=[Bad response from server, HTTP code returned: 401] url=[http://192.168.0.10/exchange/
[email protected]] request=[<?xml version="1.0"?> <D:propfind xmlns:D="DAV:" xmlns:fh="urn:schemas:httpmail:" xmlns:h="http://schemas.microsoft.com/repl/"> <D:prop> <fh:msgfolderroot/> </D:prop> </D:propfind> ] response=[<html><head><title>Error</title></head><body>Error: Access is Denied.</body></html>]
I have verified above mentioned recommendations but no such issue exists. Any ideas?

Hi Muhammad,
I am having exactly the same issue in configuring sinlgle inbox with unity connection 8.6 and exchange 2003. I have checked everything but no result. Could you please help in configuring?
Thanks
The validation results for the user unified messaging service account [email protected] with service E2K302 are the following:
Service "E2K302": AuthenticationMode=NTLM [use HTTP] Server=[E2K3-02.chelloit1.local] Type=[Exchange 2003] Username=[chelloit1.local\agokharu]
Failed accessing [email protected] on E2K3-02.chelloit1.local
Some possible reasons for 401: Incorrect service account name or password. Service account password expired. Proper permissions not granted to service account. Exchange mailbox uninitialized.
HTTP status=[401 Unauthorized] diagnostic=[Bad response from server, HTTP code returned: 401] url=[http://E2K3-02.chelloit1.local/exchange/[email protected]] request=[<?xml version="1.0"?> http://schemas.microsoft.com/repl/"> ] response=[ErrorError: Access is Denied.]

Cisco Unity Connection : Web Inbox

Hi
We are using Cisco Unity Connection (Ver 8.5.1ES47.12900-47), we have configured a Web Inbox manually for a User. It was working fine till yesterday , but from yesterday when the user logs in the Web Inbox the browser window just shows that its loading (Please see the attached screenshot) and nothing happens. We have reset the password of the Web Inbox user thinking that its encountering a known Bug, but it did not fix the issue.
We tried logging in with IE 11, Firefox and Chrome, we restarted the Cisco Tomcat service, but it still did not fix the issue. Please see the attached screen-shot for the error encountered.
Your inputs to resolve this issue are appreciated.
Thanks and Regards,
Ram.

Its most likely a compatibility issue. IE 11 is not supported for WebInbox with CUC 8.5,
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html
If you still face issue, you can open a TAC case. This will require detailed log analysis.

Unity Connection 8.5.1ES16.11900-16 upgrade for Single Inbox with Exchange 2007 ?

Hello friends,
I'm currentely running Unity Connection 8.5.1ES16.11900-16.
I would like to use the single inbox feature with Exchange 2007.
It is in the documentation that we need at least Unity Connection 8.5(1) Service Update 1 (UCSInstall_UCOS_8.5.1.11900-21.sgn.iso).
I downloaded, checked MD5 but when searching on the FTP directory it won't accept it (No valid upgrade options were found). Is this a supported upgrade?
Same happens with the localization file in Portuguese that i need to install: uc-locale-pt_PT-8.5.1.1-16.cop.sng ...
Please can you give me some hints about what I may be doing wrong?
Thank you very much and warm regards,
met

Hi Met,
Hope all is well
I think you are hitting this caveat. Although the numbers don't match exactly I'm
pretty sure you will need to wait for an 8.5.1.12xxx.x ES
If the Connection server is running an engineering special with a full Cisco Unified Communications
Operating System version number between 8.5.1.11001-x and 8.5.1.11899-x, do not upgrade the server
to Connection 8.5(1) SU 1 because the upgrade will fail. Instead, upgrade the server with an ES released
after 8.5(1) SU 1 that has a full Unified Communications OS version number of 8.5.1.12xxx.x or later
to get the SU 1 functionality.
http://www.cisco.com/web/software/282074295/44508/851su1cucrm.pdf
Cheers!
Rob

Unity 5.0(1) with Exchange 2010

According to the following link, Unity 5.0 supports Exchange 2010 as the partner Exchange server.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/unity/7x/using_exch2010/usingex2010withcu7x5x.html#wp47622
However, when I get to step 14 of this document (installing ExchangeMapiCdo.exe) I get an error saying it can't be installed with this version of Exchange.
I was just wondering if anyone elsel had tried to run Exchange 2010 with Unity 5.0 and if so, how you were able to get it to work. I followed all the steps in this document and everything seemed to be working until this step.

3 things:
1) You should get a TAC case going, if you haven't already.
2) For Unity 5x, ES83 was replaced by ES85 (which was yanked off the download site almost like a ghost in the night) and now there is ES86. You may want to read up on what is fixed here in this ES.
3) I think you may have your service account mailboxes homed in the wrong place. If you note there, is a section for where to put the mailbox for the UnityMsgStoreSvc. Excerpts I'm looking at are:
Adding One or More Exchange 2010 Servers to an Existing Cisco Unity 7.0 and/or 5.0 Installation
Step 14 On the Cisco Unity server, install ExchangeMapiCdo.exe, which you downloaded in Step 4.
Step 15 On the Cisco Unity server, install the version of the Permissions wizard that you downloaded in Step 2.
Step 16 Run the Permissions wizard, and select the Exchange 2010 message stores in which mailboxes for Cisco Unity subscribers will be homed.
Step 17 At the end of the Permissions wizard, on the You Have Completed the Cisco Unity Permissions Wizard page, click Granting Microsoft Exchange Administrator Rights, and do the procedure in the Help file to add the installation and directory services accounts to the Exchange 2010 Organization Management role group.
Step 18 Restart the Cisco Unity server.
Step 19 Move or create a mailbox for the Cisco Unity message store services account (typically UnityMsgStoreSvc), as applicable:
Exchange 2003 or Exchange 2007
mailbox already exists
Move the mailbox for the account to Exchange 2010.
No mailbox
Create a mailbox for the account in Exchange 2010.
Step 20 Remove the Exchange 2010 RPC limit for the message store services account by creating and applying a new mailbox policy to the message store services account:
a. Open an Exchange 2010 Management Shell window.
b. Create a new policy with unlimited RPC connections, for example:
new-throttlingpolicy -name "Unity Exchange 2010 Policy" -RCAMaxConcurrency $null
c. Apply the new policy to the message store services account, for example:
set-mailbox -identity "UnityMsgStoreSvc" -throttlingpolicy "Unity Exchange 2010 Policy"
d. Confirm that the mailbox is using the new policy, for example:
get-mailbox -identity "UnityMsgStoreSvc" | fl | findstr "Throttling Policy"
e. If you have more than one Cisco Unity server: Repeat Step c and Step d for every message store services account in the forest.
We recommend that you apply the policy to all message store service accounts, even the accounts for Cisco Unity servers for which you do not currently intend to home subscriber mailboxes in Exchange 2010 message stores. Applying the policy does not affect Cisco Unity performance, and it ensures that you will not encounter problems if you later move mailboxes to an Exchange 2010 server.
f. On each Exchange 2010 server with the CAS role, restart the Microsoft Exchange RPC Client Access service.
Personally, I would make sure you have all of these items down to a tee because, IMO, there is likely something that went astray in the install/backout/fix process.
Hailely

Single Inbox on Unity Connection 8.5 and Exchange 2003 SP2

Hi,
We have Unity Connection 8.5 (with SU2) and Exchange 2003 SP2
We want to setup the Single Inbox feature that works well with Exchange 2007 and 2010, but my customer is running Exchange 2003 SP2.
We met all of the requirements outlined in: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html#wp459928
I configure a new "Unified Messaging Services" profile for Exchange using Exchange 2003 and enabled for Single Inbox. When I run "Test" it displays the following errors (other validation is successfully)
The service port for IMAP is not functioning.
The system failed to connect to the server with a socket connection through port beatles.clubone.com:993. The error is error:0200206F:system library:connect:Connection refused. Refer to the tomcat log file for more details. If you are using secure connection, confirm that SSL is enabled on the server.
Why is it trying to connect using IMAP, that wasn't the case when I used for Exchange 2007 or 2010 when IMAP was not enabled.
Is there something else I'm missing for configuration with Unity Connection to support Single Inbox with Exchange 2003 SP2?
Thank you!
-rya

Hi Rya,
I just wanted to add my +5 vote for this great catch by Aaron (nice work "A")
If you are going to upgrade to Unity Connection 8.6
Check out this great doc from Saurabh for the refresh upgrade notes to 8.6.
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application/blog/2011/08/11/checklist-before-upgrading-to-unity-connection-86
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Unity Connection 8.5 and Exchange 2007 UM

Hi everyone--has anyone configured Unity Connection 8.5 with Exchange 2007 for Unified Messaging yet? I'm having some odd issues...now every message gets a delayed delivery receipt (regular email messages). When i followed the guide from Cisco, it didn't work...reported a 503 error when i ran the test from a user's account...
Can anyone provide guidance? I've only done it under Exchange 2010 (with little to no issues...).
SJ

I did. Initially it was only Exchange 2010, however in SU2, Exchange 2007/2003 support was activated. It is currently working flawlessly. Just make sure to apply SU2 or upgrade to 8.6 (a little extreme, but to each, their own…). SU2 works well though.
SJ

Cisco Unity Connection 8.5 Single Inbox - Unified Messaging?

For the Cisco Unity Connection 8.5, to enable Single inbox unified messaging do we need to get additional licensing for this feature?

Hi Ali,
LicIMAPSubscribersMax
Users with IMAP access to voice messages or with single inbox (single inbox available in Connection 8.5 and later only)
Sets the maximum number of users who can use:
•A third-party IMAP client to access voice messages.
•The unified messaging feature "Synchronize Connection and Exchange Mailboxes (Single Inbox)" on the Unified Messaging > Unified Messaging Services page and on the Users > Users > Unified Messaging Accounts page.
For single inbox, the total number of users in classes of service for which single inbox is enabled must not exceed the licensed maximum. This applies regardless of the number of users in those classes of service who are configured to use single inbox. In addition, all users who are configured for single inbox must be in a class of service for which single inbox is enabled.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag310.html
Cheers!
Rob
"And if I should fall behind
Wait for me" - Springsteen

Cisco Unity Connection 8.6 problem with greeting upload

Hello at all,
i have a realy strange Problem.
I want to upload a Greeting (*.wav-file) to a Call Handler, everything looks fine after uploading and i can also hear (Playback) the massage on the Computer and on my Phone. So i save the Config. After that i want to hear the massage after calling the Call Handler but i hear only "sorry, "CallHandlerName" is not Awailable".
If i make some checks everything looks ok, i have 2 User with sysadmin-role - both can Playback the massage via the Webpage.
But if i take the Phone and call the "Greetings Administrator" - there is no personal Greeting on this Call Handler - and thats my Problem.
If i Record a new massage with the Phone (in the Greeting Admin) it is working - after Uploading a new File (Codec is ok) i can Playback the new file but after Calling the CH, i hear the Massage which i have recordet with the Phone - not the Uploadet. But on the Webpage i hear the Uploadet file.....
Whats wrong????
And yes, i have set this 2 Users as Call Handler Owner.
What should i do??
Please can anyone help me in this case.....
kind regards
Markus
EDIT: I have also the Problem, that i can´t upload a File for a User - only the User self can Upload a Greeting, if do this with one of the 2 Admin-Accounts i hear also the System-Massage "sorry, -USERNAME- is not awailaible" and not the uploadet file - at the Webpage i hear the uploadet Massage - it seems to be the same Prob as with the CallHandler. Is it a JAVA-Problem mabye? I have Java JRE Version7 update7 installed and IE8 as Browser....
Certificate is installed, and the CUC is a trusted site......

Hi Markus,
It could be this bug;
CSCto92753 - Unable to upload wav files and save as greeting or send as message
Description
Symptom:
Unable to upload an existing wav file, or create a new recording using the PC microphone and save as greeting, voice name, or send as message. In the case of trying to send as a message, the user receives a "Failed to Send Message" error.
You might see Failed to Record Name if attempting to overwrite a Call Handler with a file.
You might also see Unable to save recording due to SSL certificate error.
Conditions:
Cisco Unity Connection versions 7.1(5)ES45, 8.0(3)ES27, 8.5(1)ES37
When using either the Cisco Unity Connection Administration (CUCA) or the Cisco Unity Connection Personal Communications Assistant (PCA) web applications to upload an existing wav file, or create a new recording using the PC microphone and save as a voice name, greeting, or send as a message.
In the client side Java Console logs, you see the following exception:
Exception in thread "Timeout guard" java.security.AccessControlException: access denied (java.net.SocketPermission 10.93.231.234:8443 connect,resolve)
Workaround:
In your client side JRE security profile file....commonly named:   java.policy...add the below entry. Will need to use the ipaddress of the Connection server (for a cluster, put an entry for each of publisher and subscriber).
permission java.net.SocketPermission "10.93.237.101:8443", "connect,resolve";
If get a permission error when trying to modify java.policy, then you may need to set the permissions of the file to not inhearent permissions from it's parent and not be read-only. (aka by default the entire JRE folder is read-only but you need to modify a file within it).
A good article on the Sun website with more detail on the workaround:   http://java.sun.com/developer/onlineTraining/Programming/JDCBook/appA.html
Details
First Found in:                          (4)
8.6,7.1(5)ES44,8.0(3)ES27
8.5(1)ES37
Status:
Terminated
Last Modified:
Aug 12,2012
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan

Can i have IVR feature with ccm 6.0.1 integrated with cisco unity connection 2.0.1

Hi
can i have IVR feature with ccm 6.0.1 integrated with cisco unity connection 2.0.1.
And tell me a solution how can i go for IVR with this design.
Thanks.
veera.

Yes, you can have a basic IVR with CUC, no one can tell you how to design your CUC, that's up to you and your requirements.
All you need are call handlers, caller input and greetings.
If you need someone to do all this for you, engage with a local Cisco partner.

Cisco Unity Connection not relaying voicemails outside the organization

Hi all, we are running Cisco Unity Connection version: 8.6.2ES25.21900-25. It has been set up to accept voicemails for Exchange 2010 users (in other words email messages with WAV attachments) and deliver these to their inboxes; this works with no problem.
I have two users who would like to receive these emails at their outside account, however the messages are never sent. I have tried the following:
Changed the users corporate email addresses from "[email protected]" to "[email protected]"
Unchecked the option to "Generate SMTP Proxy Address From Corporate Email Address."
On the "Message Actions" page for their account I have configured voicemail and email to "Relay the message" and entered their external SMTP addresses.
Confirmed the smart host setup is OK (points to our Exchange 2010 CAS which has firewall rules in place to permit it to send mail outside the organization.
Confirmed the Exchange 2010 CAS will accept SMTP messages from the subnet the Unity Connection server resides in.
If I switch the user SMTP settings BACK to their original internal SMTP addresses for my company the messages are then immediately delivered properly to these addresses. This signifies to me that Unity is periodically trying to send these items but they just aren't going out. No sign of the messages in any user report I ran in Unity nor message tracking in Exchange.
I also tried setting up an Outlook rule to forward these voicemail messages to the recipients external addresses but this did not work and after doing some research I see that the way in which Unity delivers the messages to these recipients internally (via EWS) is the reason why. I wonder if this is the same reason these are not going out to their external SMTP addresses.
Thanks for any assistance provided!

Look at the transfer options for that particular user and make sure it's set to ring the phone, that configuration is PER user.
HTH
java
if this helps, please rate
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Single inbox for exchange and office 365

hi , we have single inbox for exchange configured, customer now has some test users on office 365.
can we have integrations to both environments on same unity connection box? Broadly speaking, would that be a new service to office 365 with the office 365 users using that service? regards
jag

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCug48560
This patch did not make it in 8.62 su3

Delete email will delete VM (VoiceMail) on Cisco Unity Connection 8.0

Dear Netpro Gurus,
One of my customers have recently bought a new Cisco Unity Connection 8.0. They are currently using Microsoft Outlook (with Microsoft Exchange) and they are currently setup with SMTP Smart Host so whenever they got a new Voicemail on their Cisco IP phone, they will automatically receive a new email with WAV attachment on their Microsoft Outlook.
However, what they found is say when they have 20 x new Voicemail messages, they will have 20 x emails with WAV attachments which is normal. But when they listen and delete all their email attachments, they still have to go to their Voicemail inbox on their IP Phones by pressing the 'Envelope' button and delete the SAME 20 x Voicemail messages before their MWI will go off.
What my customer wants is there any method when my customer delete all their emails on Outlook, the voicemail on Unity Connection will too be deleted at the SAME TIME, and also the MWI will turn off the SAME TIME??
Cheers,
Hunt

Since you're with IBM you should be able to open a case with us (PDI) and we can give you further details about what you're looking for.
HTH
java
If this helps, please rate
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Cisco Unity Connection Single inbox with Exchange 2010

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