Cisco Unity Express and Default L-FL-CUE-PORT-2= Amounts

OK, curiosity question:
The various SM-SRE modules, when installed with Cisco Unity Express, are supposed to have a default number of ports available. For example, the ISM-SRE-300-K9 module is supposed to have two ports on it by default when installed with Cisco Unity Express.
When we order these modules from Cisco, they come pre-installed with CUE and the correct number of ports (default + purchased ports). However, when we order from distribution, i.e. Tech Data, Ingram et. al., the modules come in blank whereupon we have to install CUE (no concerns here, it's easy-peasy), and then go through the hassle of contacting licensing to activate the two default ports. Every time I call in to do this I have a different experience.
Does anyone know of a better, quicker, simpler way to activate these default ports? No offense to licensing, but I could save a lot of time and brain cells if there was a way for me to activate them on my own.
Thanks in advance for any assistance,
Kevin

When you order from Disti, do they give you a PAK code? If yes, you should be able to activate it online:
https://tools.cisco.com/SWIFT/LicensingUI/Quickstart
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Cisco Unity Express and CUCM 6.1

Hi there,
I'm trying to configure CUE. On the configruation page I entered the "Web User Name" and "JTAPI User Name". The "JTAPI User Name" login is successful while I get an error message that "Web User Name" login has failed. I've tried to make another "Web User Name" on the CUCM 6.1 but it didn't help. I can ping the CUCM 6.1 from the Cisco Unity engine.
Can anyone give me a hint how I can tackle this issue?
Thanks.

have a look at the following link which is helpful for ur config :
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml
good luck
if helpful Rate

Cisco Unity Express (NME-CUE) Compatibility for CUCM 9.1.2

I unable to find latest Compatibility matrix for Cisco Unity Express (NME-CUE) module for integrating with CUCM 9.1.2
The URL: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html is updated with CUCM 9.0 only.
Request to share Compatibility matrix or suggest Hardware and software for my below requirement.
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I am upgrading my CUCM to 9.1.2 and need suggestion on upgrading the CUE.
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Chandan

Hi Chandan,
CUE 8.6.6 and later are compatible with CUCM 9.1.x;
Support for Cisco Unified Communications Manager 9.1
Cisco Unity Express 8.6.6 provides support for Cisco Unified Communications Manager 9.1.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/rel_notes/rel_notes86.html#pgfId-411381
Because you are moving from a pre-7.1 CUE version you will need to follow the CSL License migration process;
NoteWhen you upgrade to Cisco Unity Express Release 8.6.x from any release prior to Cisco Unity Express Release 7.1, you must replace your pre-CSL licenses with CSL licenses. You must migrate your licenses for the mailbox features and port features. If you have purchased the optional IVR features, you should also migrate your licenses for the IVR features.
Software Activation for Cisco Unity Express 7.1 and Later Versions
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/CUELicensing_book.html
Cheers!
Rob

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Hi Team,
I know might this is very common question for you all.
Can Cisco Unity Express send voicemail to an email address? If yes, any additional software license required for the same?
Could you plesae provide me the steps how to implement.
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Nirmal

Nirmal,
There is no extra license needed to support the email notification feature. There are two method available in CUE, IMAP or standard email notification.
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http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/voicemail/6MsgNotf.html
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Unable to create a notification for a group (Cisco Unity Express 3.2)

There is Cisco ISR 2821 with CME 7.1 and Cisco Unity Express 3.2.
I am trying to create notifications for a group named AAA in CUE.
I do following (GUI):
1. Go to Configure -> Groups
2. Click on the group name AAA.
3. In Group Profile window 'Enable notification for this user/group' option is enabled.
4. Go to Mailbox tab. There is an associated mailbox with ticks against Enabled and Fax Enabled.
5. Go to Notification tab and see the warning:
No Notification Devices found for User/Group
Also, there are another several groups on this system and I am able to turn notification on for them. These groups have the same owners and members that AAA has. Moreover, if I create a new group and set it up absolutely the same as AAA, I can turn notifications on for it.
The problem in this way is that we have our custom greetings and after I created a new group, for example BBB, with the same settings (as AAA, inluding Primary Extansion and Primary E.164 Number) and remove these numbers from AAA, then it works and users would receive notification about new voice messages. BUT, when I call BBB I listen to standart Cisco greeting promts.
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Process with success:
unzip the packet in: C:\APEX
1. Install:
@apexins SYSAUX SYSAUX TEMP /i/
2. Change to password:
@apxchpwd,
3. Run apex_epg_config.sql
On windows:
@apex_epg_config.sql (page 30, the guide of intallation)
Important:Replace SYSTEM_DRIVE:\TEMP by C:
E.g.: @apex_epg_config C:
After this, follow the next steps
4. ALTER USER ANONYMOUS ACCOUNT UNLOCK;
Finish! Just execute apxldimg.sql script if you is upgrading from a preview release.
Now try the connect on the browser IE6 o later:
http://localhost:8080/apex/apex_admin
Then create your workspace.
Edited by: [email protected] on 10/03/2009 11:59

SCCP is not supported on Cisco unity express?

Hey,
I was reading some integration (with CME or CUCM) articles on interweb and somehow I got this impression that SCCP is not supported or working well on CUE... MWI will be using SIP if CUE and CME are integrated, what about CUCM?
I checked SCCP Compatibility matrix and there is no information of CUE...
So I am here asking this questions: SCCP is not supported on unity express?
Thanks,
Shuai

Jaime (+5)
CallManager for Cisco Unity Express Configuration Example
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml
HTH
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.

Cisco Unity Express 8 settings for VM to Email O365

At my current location we are using Cisco Unity and I have it configured correctly with Office 365 to allow users VM to be sent to their email. At a new office being set up, they opted to use Cisco Unity Express. Now CUE does not have the same settings to connect directly to the hosted exchagne server that CU does. CUE is wanting SMTP connection info. We have CUE working fine with a GMail account for testing, but when we try to use the settings given my MS for SMTP we get an error that we cannot connect to the SMTP server?
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In order to support TTLS/SSL you need CUE 8.6:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/syscmp.html#wp1014185
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http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_6/rel_notes/rel_notes86.html#wp364157
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.

Cisco Unity Express 8.6 - No extensions found on the call agent

Does anyone know why I am getting the message "No extensions found on the call agent" while trying to add a new user on the CUE 8.6 GUI?
Every little helps.
Cheers,
Omni

Hello Omni,
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1) Make sure that under CUE Admin page -> Users -> CUCME, you have the correct information:
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Cisco Unity Express requirement (license,package files,application)

Hi everyone,
I am about to install CUE on my c2911 router and I am confused with the license needed. Currently I have these license:
1.     SL-29-UC-K9           : Unified Communication License
2.     FL-CUE-MBX-5        : Unity Express License - 5 Mailbox -CUCM and CUCME
3.     FL-CUE-PORT-2      : Unity Express License - Non Re-hostable-2 Port
4.     VWIC2-1MFT-T1/E1 : 1-Port 2nd Gen Multiflex Trunk Voice/Wan Int. Card - T1/E1
Is there any license/package files/application that I need in order to get this service running?
Regards.

This should help:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html
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ISM-SRE-300-K9= bare bones loading Cisco Unity Express

Hello,
I am wondering if anyone knows whether or not I can load Cisco Unity Express on to a Bare Bones ISM-SRE-300-K9=. Does one need to buy it pre-configured from Factory, or does the Non Rehostable 2-Port License automatically install with the download from cisco.com
These are the conditions of the scenario:
1) ISM-SRE-300-K9= is bare bones from distribution
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Thanks,
Jordan

Hi Swati,
Even if there are other posts, you may check this link:
http://www.cisco.com/en/US/docs/routers/access/interfaces/software/feature/guide/ism-sm-sre.html
Also CUE is not supprted on the Embedded Service Module, so you have to install de CUE module on ISM 0/0 or 0/1
-HTH-
Jorge...
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Cisco Unity Express - No Audio on Every 4th Message

Hi everyone! New to the site and pretty new to Cisco phone systems. I am supporting a Cisco Unity Express Ver. 3.1 system that has an odd problem and I cannot find the same problem anywhere so thought I would ask here. On every 4th call when you leave a message there is no audio. There is just dead air and the duration of silence is as long as you talked in the message. This happens with all calls internal and external. We have 12 ports and it is not port specific. For example port 602 is fine 3 out of 4 calls, but port 610 may be bad 2 out of 4 calls. The only pattern is every 4th call the message left is dead air when playing back from the phone and the email attachment. Any chance there is some magical checkbox out there that I need to check!?

Update CUE software and check again.

Migrating from Cisco Unity Express to Cisco Unity Connection

Hello,
We are going to migrate from Cisco Unity Express 8.6.6 to Cisco Unity Connection 9.1.2. Therefore, we need to migrate all mailboxes without data lost.
So, the questions are next: is it possible? Which tools we should use and what steps we need to pass?
Thanks,

Based on my experience of keeping the data (i.e. voicemails for users) it is really not worth it.
Because all these voicemails will add up the Mailbox Space and user will get unnecessary "mailbox full" warnings even though they may be deleted (it takes around 2 weeks to get rid of the deleted voicemails)
Hence, my recommendation would be to do a stare and compare for the most part and build all the Call Handlers etc, this will give you even better chance to get rid of all the unwanted stuff.
HTH

Cisco unity express strange behavior

Dear exprerts, i uploaded my customized audio files in "aa.aef" script for greeting in unity express but when i dial my IVR extension "7980" its plays my customized audio files and after that the default audio file also like first "my customized audio file" than " if you know your desire extension.....etc " this is what undesirable happens i dont want this default audio file to run i only want my customized audio files to be played............ any help will really be appreciated...
Regards
Salman

Hi Mark,
**EDIT - +5 to Francisco for his good tips!
If you are using CME and the DN isn't the Primary Line on the phone (have a look at this command - note this is only set on the call control system CME, not on CUE itself);
mwi-line
To designate a line other than the primary line of an ephone to be associated with the ephone's message waiting indicator (MWI) lamp, use the mwi-line command in ephone configuration mode. To return to the default, use the no form of this command.
mwi-line line-number
no mwi-line
Syntax Description
line-number
Line number to be associated with the MWI lamp. Range is from 1 to 34.
Command Default
A phone's MWI lamp is lit only when there is a message waiting for the phone's primary line (line 1).
From this good doc;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_m1ht.html#wp1013830
Cheers!
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Hi
I have a CME & CUE 8.x . site is recently installed . i noticed that users in Unity Express have not showing with the phone (Mac address )
> is it OK to not add the Mac address ... will VM work for the users .
> I also tried to add the phone but it says " I Thinki it is not properly communicating with the CME .
No unassociated phones found on the call agent.
Please suggest ..
KS

Have you already reviewed the CME and CUE configuration guide available on CCO??
Pretty easy to find.
CUE does not require MACs, that's CME.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Can't log in to Cisco Unity Express 8.6.6

Hi Guys,
I need your expertise on this. We can't login to CUE it says "System is not initialized, only administrators are allowed" we have just installed it today and doesnt know what the issue is. We already tried cisco/cisco but it doest work.
Any suggestions?
I have attached the config for your review. I just omitted some inputs for confidentiality purposes.
Regards,
MBS

Hi Juan,
Seem like user which your trying to login is not part admin group. Refer below link
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-express/110984-cme-gui-error-00.html#login
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HTH
Regards,
Mohammed Noor

Cisco Unity Express and Default L-FL-CUE-PORT-2= Amounts

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