Cisco Unity Express - No Audio on Every 4th Message

Hi everyone! New to the site and pretty new to Cisco phone systems. I am supporting a Cisco Unity Express Ver. 3.1 system that has an odd problem and I cannot find the same problem anywhere so thought I would ask here. On every 4th call when you leave a message there is no audio. There is just dead air and the duration of silence is as long as you talked in the message. This happens with all calls internal and external. We have 12 ports and it is not port specific. For example port 602 is fine 3 out of 4 calls, but port 610 may be bad 2 out of 4 calls. The only pattern is every 4th call the message left is dead air when playing back from the phone and the email attachment. Any chance there is some magical checkbox out there that I need to check!?

Update CUE software and check again.

Similar Messages

Cisco Unity Express and Default L-FL-CUE-PORT-2= Amounts

OK, curiosity question:
The various SM-SRE modules, when installed with Cisco Unity Express, are supposed to have a default number of ports available. For example, the ISM-SRE-300-K9 module is supposed to have two ports on it by default when installed with Cisco Unity Express.
When we order these modules from Cisco, they come pre-installed with CUE and the correct number of ports (default + purchased ports). However, when we order from distribution, i.e. Tech Data, Ingram et. al., the modules come in blank whereupon we have to install CUE (no concerns here, it's easy-peasy), and then go through the hassle of contacting licensing to activate the two default ports. Every time I call in to do this I have a different experience.
Does anyone know of a better, quicker, simpler way to activate these default ports? No offense to licensing, but I could save a lot of time and brain cells if there was a way for me to activate them on my own.
Thanks in advance for any assistance,
Kevin

When you order from Disti, do they give you a PAK code? If yes, you should be able to activate it online:
https://tools.cisco.com/SWIFT/LicensingUI/Quickstart
Please remember to rate helpful responses and identify helpful or correct answers.

Unable to create a notification for a group (Cisco Unity Express 3.2)

There is Cisco ISR 2821 with CME 7.1 and Cisco Unity Express 3.2.
I am trying to create notifications for a group named AAA in CUE.
I do following (GUI):
1. Go to Configure -> Groups
2. Click on the group name AAA.
3. In Group Profile window 'Enable notification for this user/group' option is enabled.
4. Go to Mailbox tab. There is an associated mailbox with ticks against Enabled and Fax Enabled.
5. Go to Notification tab and see the warning:
No Notification Devices found for User/Group
Also, there are another several groups on this system and I am able to turn notification on for them. These groups have the same owners and members that AAA has. Moreover, if I create a new group and set it up absolutely the same as AAA, I can turn notifications on for it.
The problem in this way is that we have our custom greetings and after I created a new group, for example BBB, with the same settings (as AAA, inluding Primary Extansion and Primary E.164 Number) and remove these numbers from AAA, then it works and users would receive notification about new voice messages. BUT, when I call BBB I listen to standart Cisco greeting promts.
I don't undestand why it happens, because all these greetings are determined in Voicemail -> Auto Attendant section and I did not any changes here at all.
How can I fix this 'notification' problem?
Thanks.

Process with success:
unzip the packet in: C:\APEX
1. Install:
@apexins SYSAUX SYSAUX TEMP /i/
2. Change to password:
@apxchpwd,
3. Run apex_epg_config.sql
On windows:
@apex_epg_config.sql (page 30, the guide of intallation)
Important:Replace SYSTEM_DRIVE:\TEMP by C:
E.g.: @apex_epg_config C:
After this, follow the next steps
4. ALTER USER ANONYMOUS ACCOUNT UNLOCK;
Finish! Just execute apxldimg.sql script if you is upgrading from a preview release.
Now try the connect on the browser IE6 o later:
http://localhost:8080/apex/apex_admin
Then create your workspace.
Edited by: [email protected] on 10/03/2009 11:59

SCCP is not supported on Cisco unity express?

Hey,
I was reading some integration (with CME or CUCM) articles on interweb and somehow I got this impression that SCCP is not supported or working well on CUE... MWI will be using SIP if CUE and CME are integrated, what about CUCM?
I checked SCCP Compatibility matrix and there is no information of CUE...
So I am here asking this questions: SCCP is not supported on unity express?
Thanks,
Shuai

Jaime (+5)
CallManager for Cisco Unity Express Configuration Example
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml
HTH
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.

Cisco Unity Express 8 settings for VM to Email O365

At my current location we are using Cisco Unity and I have it configured correctly with Office 365 to allow users VM to be sent to their email. At a new office being set up, they opted to use Cisco Unity Express. Now CUE does not have the same settings to connect directly to the hosted exchagne server that CU does. CUE is wanting SMTP connection info. We have CUE working fine with a GMail account for testing, but when we try to use the settings given my MS for SMTP we get an error that we cannot connect to the SMTP server?
Server: *.outlook.com
SSL, port 587
User: same user account we use for CU [email protected] and same passoword.
I have been reading that CUE is compatible with O365 and the above should be correct. Am I missing something?

In order to support TTLS/SSL you need CUE 8.6:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/syscmp.html#wp1014185
Also, there is a limitation on what hosted Email Servers, CUE can use:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_6/rel_notes/rel_notes86.html#wp364157
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.

Cisco Unity Express 8.x - sending voicemail to email address (CME+CUE)

Hi Team,
I know might this is very common question for you all.
Can Cisco Unity Express send voicemail to an email address? If yes, any additional software license required for the same?
Could you plesae provide me the steps how to implement.
Thanks,
Nirmal

Nirmal,
There is no extra license needed to support the email notification feature. There are two method available in CUE, IMAP or standard email notification.
With IMAP, the if the user deletes the email in their inbox, it will get deleted in their voicemail box. With standard email notification, no action taken by the user in with email will translate to their voicemail.
Below are the links to the admin guide mentioned by Paolo.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/voicemail/6MsgNotf.html
-Felipe

ISM-SRE-300-K9= bare bones loading Cisco Unity Express

Hello,
I am wondering if anyone knows whether or not I can load Cisco Unity Express on to a Bare Bones ISM-SRE-300-K9=. Does one need to buy it pre-configured from Factory, or does the Non Rehostable 2-Port License automatically install with the download from cisco.com
These are the conditions of the scenario:
1) ISM-SRE-300-K9= is bare bones from distribution
2) The unit has a Service Contract (SAU) purchased and attached
3) I will be installing the 5-Pack Mailbox License
4) I will be installing CUE 8.6 on to the unit from cisco.com download
Thanks,
Jordan

Hi Swati,
Even if there are other posts, you may check this link:
http://www.cisco.com/en/US/docs/routers/access/interfaces/software/feature/guide/ism-sm-sre.html
Also CUE is not supprted on the Embedded Service Module, so you have to install de CUE module on ISM 0/0 or 0/1
-HTH-
Jorge...
Sent from Cisco Technical Support Android App

Cisco Unity Express (NME-CUE) Compatibility for CUCM 9.1.2

I unable to find latest Compatibility matrix for Cisco Unity Express (NME-CUE) module for integrating with CUCM 9.1.2
The URL: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html is updated with CUCM 9.0 only.
Request to share Compatibility matrix or suggest Hardware and software for my below requirement.
I am running NME-CUE 7.0.6 on 2951 ISR2 with IOS version 15.2(4)M5 and integrated with CUCM 7.1.5 using SCCP.
I am upgrading my CUCM to 9.1.2 and need suggestion on upgrading the CUE.
Also need details on Licensing for approx 100 Mailbox and 25 Voice Ports (No need of IVR Ports).
Thanks,
Chandan

Hi Chandan,
CUE 8.6.6 and later are compatible with CUCM 9.1.x;
Support for Cisco Unified Communications Manager 9.1
Cisco Unity Express 8.6.6 provides support for Cisco Unified Communications Manager 9.1.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/rel_notes/rel_notes86.html#pgfId-411381
Because you are moving from a pre-7.1 CUE version you will need to follow the CSL License migration process;
NoteWhen you upgrade to Cisco Unity Express Release 8.6.x from any release prior to Cisco Unity Express Release 7.1, you must replace your pre-CSL licenses with CSL licenses. You must migrate your licenses for the mailbox features and port features. If you have purchased the optional IVR features, you should also migrate your licenses for the IVR features.
Software Activation for Cisco Unity Express 7.1 and Later Versions
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/CUELicensing_book.html
Cheers!
Rob

Migrating from Cisco Unity Express to Cisco Unity Connection

Hello,
We are going to migrate from Cisco Unity Express 8.6.6 to Cisco Unity Connection 9.1.2. Therefore, we need to migrate all mailboxes without data lost.
So, the questions are next: is it possible? Which tools we should use and what steps we need to pass?
Thanks,

Based on my experience of keeping the data (i.e. voicemails for users) it is really not worth it.
Because all these voicemails will add up the Mailbox Space and user will get unnecessary "mailbox full" warnings even though they may be deleted (it takes around 2 weeks to get rid of the deleted voicemails)
Hence, my recommendation would be to do a stare and compare for the most part and build all the Call Handlers etc, this will give you even better chance to get rid of all the unwanted stuff.
HTH

Cisco unity express strange behavior

Dear exprerts, i uploaded my customized audio files in "aa.aef" script for greeting in unity express but when i dial my IVR extension "7980" its plays my customized audio files and after that the default audio file also like first "my customized audio file" than " if you know your desire extension.....etc " this is what undesirable happens i dont want this default audio file to run i only want my customized audio files to be played............ any help will really be appreciated...
Regards
Salman

Hi Mark,
**EDIT - +5 to Francisco for his good tips!
If you are using CME and the DN isn't the Primary Line on the phone (have a look at this command - note this is only set on the call control system CME, not on CUE itself);
mwi-line
To designate a line other than the primary line of an ephone to be associated with the ephone's message waiting indicator (MWI) lamp, use the mwi-line command in ephone configuration mode. To return to the default, use the no form of this command.
mwi-line line-number
no mwi-line
Syntax Description
line-number
Line number to be associated with the MWI lamp. Range is from 1 to 34.
Command Default
A phone's MWI lamp is lit only when there is a message waiting for the phone's primary line (line 1).
From this good doc;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_m1ht.html#wp1013830
Cheers!
Rob

Cisco Unity Express 8.6.6 Voice Mail not deleting when e-mail with attachment deleted

I have a Cisco Unity Communications Manager rel 9.1.2 that supports a remote location with a Unity Express rel 8.6.6 voice mail service module in the voice gateway to insure if WAN goes down the location still has voice mail. We have Voice Mail to E-Mail working. The problem is that when the e-mail with the voice mail is deleted the message stays in the Unity Express Voice Mail Box. All of our local users on the same Call Manager Cluster using a local Unity Connection Cluster rel 9.1.2 have the voicemails deleted when the e-mail is deleted.
How can I resolve this issue?

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Queries about Cisco Unity Express

Hi
I have a CME & CUE 8.x . site is recently installed . i noticed that users in Unity Express have not showing with the phone (Mac address )
> is it OK to not add the Mac address ... will VM work for the users .
> I also tried to add the phone but it says " I Thinki it is not properly communicating with the CME .
No unassociated phones found on the call agent.
Please suggest ..
KS

Have you already reviewed the CME and CUE configuration guide available on CCO??
Pretty easy to find.
CUE does not require MACs, that's CME.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Can't log in to Cisco Unity Express 8.6.6

Hi Guys,
I need your expertise on this. We can't login to CUE it says "System is not initialized, only administrators are allowed" we have just installed it today and doesnt know what the issue is. We already tried cisco/cisco but it doest work.
Any suggestions?
I have attached the config for your review. I just omitted some inputs for confidentiality purposes.
Regards,
MBS

Hi Juan,
Seem like user which your trying to login is not part admin group. Refer below link
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-express/110984-cme-gui-error-00.html#login
On CLI on CUE execute "show group detail groupname Administrators" command output will shows members of the Administrators group
Refer below link has procedure to reset CUE password
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/64234-cue-gui-pw.html
HTH
Regards,
Mohammed Noor

Cisco Unity Express 8.6 - No extensions found on the call agent

Does anyone know why I am getting the message "No extensions found on the call agent" while trying to add a new user on the CUE 8.6 GUI?
Every little helps.
Cheers,
Omni

Hello Omni,
I was working on an issue like the one you are experiencing. There are some things that you need to check in your CUE and CME to confirm that everything is configured fine.
1) Make sure that under CUE Admin page -> Users -> CUCME, you have the correct information:
Hostname: CUCME Ip address
Web username: the user listed in telephony service (Web admin system user xxxx password xxx)
Web Password:
2) You need to make sure that CUE is sync with CME
- You can go to CUE Admin page -> Administration -> Synchonize information and make sure that CUE is synchronized with CME.
3) Here is one of the most importants things, you need to make sure that you are able to logging into the CME GUI http://xxx.xxx.xxx.xxx/ccme.html, if you are not able to logging that could be your issue.
Note: The GUI Files are not on the router by default, so if you go to http://xxx.xxx.xxx.xxx/ccme.html and it is not displaying the CME admin page, it could be because the router does not have the GUI files, you can go to Cisco.com -> Download Software -> Cisco CallManager Express and download the correct .tar file for your CME version (show telephony Service).
I was able to fix my issue after installing the GUI files on the router. Before installing the GUI files, I went to
CUE Admin page -> Administration -> Synchonize information and it said that CUE was NOT sync with CME, after install the CME GUI Files, I went again to the path and the information was in sync.
HTH,
Regards,
Eladio Valverde

Cisco Unity Express requirement (license,package files,application)

Hi everyone,
I am about to install CUE on my c2911 router and I am confused with the license needed. Currently I have these license:
1.     SL-29-UC-K9           : Unified Communication License
2.     FL-CUE-MBX-5        : Unity Express License - 5 Mailbox -CUCM and CUCME
3.     FL-CUE-PORT-2      : Unity Express License - Non Re-hostable-2 Port
4.     VWIC2-1MFT-T1/E1 : 1-Port 2nd Gen Multiflex Trunk Voice/Wan Int. Card - T1/E1
Is there any license/package files/application that I need in order to get this service running?
Regards.

This should help:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html
Chris

Cisco Unity Express - No Audio on Every 4th Message

Similar Messages

Maybe you are looking for