Cisco unity installation

Dear All,
I need to ask that
i installed cisco unity connection 8.5 on MCS server and then i uninstalled it and then i installed cisco unity 8.5 on the same server.
Do you think it there should be any problem.
Regards,
Malik.

Siddharam M
The PUT tool is located at http://tools.cisco.com/gct/Upgrade/jsp/index.jsp
If you have a software support contract associated with your CCO ID then you can use that contract number to get a list of available downloads from PUT.
If you do not have a support contract I dont belive your going to be able to proceed.
Regardless I would still send an email to licensing requesting your Unity Connection licenses
Since your using the same hardware If you send an email to [email protected] with your existing licenses and explain to them you are migrating from Unity to Unity Connected same hardware they "should" provide you with your new license files.
This will be free of charge.

Similar Messages

Unity installation error

Hi
While installing Unity 7, it got aborted due to the attached error. We installed it as per the order, but once Cisco Unity Installation and Configuration Assistant started.. its saying "MAPI version is not at least version exchange 2003 sp2" When checked in Add/remove programs, Exchange 2003 is showing but the SP2 is not showing.
Details,
We are installing Unity 7 on VMWare ESX 4.0 on a Dell R900 server.
Generated the license with the MAC address of the server and uploaded.
CUSPA was used for preparation.
Exchange was shipped along with the order.
Retail Windows 2003 Ent Edition with SP 2 is installed.
Can anyone give some valuable inputs on how to move ahead.
Rgds
Winny

Do a search for CDO.dll on the server and see if it's there. If not, you may need to download and install from Microsoft. Check and see what version you need for your environment.

Cisco Unity Connection 8.5.1 SU3 to 8.5.1 SU6 & Upgrade to 9.1.2

Two questions !
Firstly - I am upgrading to the latest patch level as I want to upgrade the systems to 9.1.X
I am installing UCSInstall_UCOS_8.5.1.16900-6.sgn.iso onto the inactive partition on the publisher then onto the inactive partition on the subscriber.
Then I plan to switch versions out of hours.
Question - will messages / data that has happened between the installation on the inactive partition and the switch version be preserved ??
So if I install onto the inactive partition at 1pm, then an important message is left at 2pm and I switch version at 3pm, does the iimportant message exist on the active partition at the end ??
Second question -
I have UCCX-8.5.1 SU4 (HA), CUC 8.5.1 SU6 (HA) and CUCM 8.5.1 SU6 (1 pub, 2 sub) - so 7 VM's in total.
If I want to migrate to -
UCSInstall_UCOS_9.1.2.12900-11.sgn.iso & UCSInstall_UCCX_9_0_2_UCOS_9.0.2.11002-27.sgn.iso
in which order should the installations take place ?? CUCM Publisher last ?? Publisher first ??
Thanks
James

Hi James,
+5 to my friend Aman for his good tips here
Messages are preserved during the "switch-version" so the messages left before the command is run will be preserved as they are stored in a "common" partition;
Switching to the Upgraded Version of Connection 8.x Software
If you chose not to automatically switch to the upgraded partition at the end of the upgrade, do the following procedure when you are ready to switch partitions.
To Switch to the Upgraded Version of Connection 8.x Software
Step 1 If you do not have a recent backup, back up the server by using the Disaster Recovery System. For more information, see the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 8.x athttp://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/drs_administration/guide/8xcucdrsag.html.
Step 2 Sign in to Cisco Unified Operating System Administration.
Step 3 From the Settings menu, select Version.
Step 4 On the Version Settings page, select Switch Versions, and the following occurs:
•Connection services are stopped.
•Data from the partition where the older version is installed is copied to the partition where the newer version is installed. If changes to the database schema require updates to the format of data, that occurs in this step. Note that messages are stored in a common partition, so they are not copied.
•The Connection server restarts and switches to the newer version.
Note You can check the status of the installation of the upgrade software by using the CLI command show cuc version. The upgrade is complete when the inactive partition has the upgraded software and the active partition has the old software.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx/8xcucrug009.html#wp1056720
The upgrade order is shown here (above link) as well, which is Pub followed by Sub;
Task List for Upgrading Connection 7.x or 8.x Software to the Shipping 8.x Version in a Connection Cluster
Cheers!
Rob

Issue on Cisco Unity Connection after performing 'utils ntp restart'

Hello everybody.
There's a client with Cisco Unity Connection 8.5.1.10000-206. After doing a 'utils ntp restart', the following message showed up:
Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster. To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability.
The client states that there was no service for 5 minutes and wants to know if performing this task shoud be disruptive or not and if there is any official document from Cisco stating this.
See SrvConnUnity_1.jpg sent by the client after performing the ntp restart.
Right now the service is normal (see SrvConnUnity_2.jpg attached). The client also sent a 'utils ntp
status':
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
synchronised to local net at stratum 11
   time correct to within 12 ms
   polling server every 64 s
Current time in UTC is : Fri Apr 26 16:01:23 UTC 2013
Current time in America/Argentina/Buenos_Aires is : Fri Apr 26 13:01:23 ART 2013
admin:
Could anybody help me with this? What steps should I take? Many thanks in advance.
Best,
Patricio

Hello Patricio,
On the command line guide you won't see any downtime requirements for the Unity Connection server:
Command Line Interface Reference Guide for Cisco Unified Communications Solutions Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_5_1/cli_ref_851.html
Utils ntp restart
This command restarts the NTP service.
Command syntax
utils ntp restart
Parameters
None
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
Also on the caveats i do not see any particular mention for this: (Caveats could be found applicable to CUC)
Release Notes for Cisco Unified Communications Manager Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/cucm-rel_notes-851.html
Breaking up the output of the "utils ntp status" there are are two considerations:
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
First, you are using the ip address 127.127.1.0 which is the referenced used for the local system clock, the asterisc means is the preferred option as there is no other IP available. This is not a good practice and not recommended.
Secondly the stratum is unreliable, meaning too high to reach or too low to be accepted by Unity Connection.
If you would happen to run 'utils diagnose test' you would have probably seen an output as the following example below:
admin:utils diagnose test
Log file: platform/log/diag1.log
Starting diagnostic test(s)
===========================
test - disk_space          : Passed (available: 25680 MB, used: 7849 MB)
skip - disk_files          : This module must be run directly and off hours
test - service_manager     : Passed
test - tomcat              : Passed
test - tomcat_deadlocks    : Passed
test - tomcat_keystore     : Passed
test - tomcat_connectors   : Passed
test - tomcat_threads      : Passed
test - tomcat_memory       : Passed
test - tomcat_sessions     : Passed
test - validate_network    : Reverse DNS lookup missmatch
test - raid                : Passed
test - system_info         : Passed (Collected system information in diagnostic log)
test - ntp_reachability    : Passed
test - ntp_clock_drift     : Passed
test - ntp_stratum         : Failed
The reference NTP server is a stratum 11 clock.
NTP servers with stratum 5 or worse clocks are deemed unreliable.
Please consider using an NTP server with better stratum level.
Please use OS Admin GUI to add/delete NTP servers.
skip - sdl_fragmentation   : This module must be run directly and off hours
skip - sdi_fragmentation   : This module must be run directly and off hours
test - ipv6_networking     : Passed
And on the RTMT (Real Time Monitoring Tool) you would have seen a Critical event:
Condition:
The best external NTP server, , is stratum , which is unacceptably high. External NTP servers must be <= strata 8 and should be <= strata 5. NTP server strata can be verified using the CLI 'utils ntp status' command ('st' column). Try using different NTP servers.
Problem cause:
All specified external NTP server(s) have unacceptably high stratum values. Network issues exist or the designated servers have unreliable stratum values.
Information is self explanatory and therefore reassures the need of having a NTP different from the server itself.
By the snippet you sent we can know that it is the publisher server, as the Subscriber polls this information from the Publisher.
Installing the Operating System and Cisco Unity Connection 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html
"Cisco recommends that you use an external NTP server to ensure accurate system time on the publisher server. Ensure the external NTP server is stratum 9 or higher (meaning stratums 1-9). The subscriber server will get its time from the publisher server"
Documentation also reaffirms the need for that NTP to be accessible otherwise your system can be degraded. Some addtional information which would be interesting to know is:
- Why did they had to restart the NTP in the first place?
System Requirements for Cisco Unity Connection Release 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html
"A network time protocol (NTP) server must be accessible to the Connection server"
On the Cisco Unity Connection Serviceability> Tools> CLuster Management screen shot you sent i see that the ports were "Not Available" and that the customer stated "there was no service for 5 minutes".
By no service did they mean that over the phone they heard a disconnected tone or a failsafe message?
Additionaly after the servers resolved from SBR the Subscriber never recovered entirely as it did not start the Conversation Manager service.
Bottom line if they are able to reproduce it then it would be worth a while checking with TAC
Best regards,
David Rojas Peck
Cisco TAC Support Engineer, Unity
Email: [email protected]
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Doubts-Regarding Cisco unity integration

One of our client is planing to add cisco unity to the setup. Currently we dont have an AD or exchange for them in our premise as its an offshore development center.
Our CUCM is 7.1 and Unity is 7, which is going to be installed on VMWare
As am newly appointed and am not aware about Unity.. can anyone throw some light on this regarding,
1, Steps for Unity installation on VMWare
2, How to go ahead like what all requirements i have to put in front of the client, like AD and Exchange.
I read that voice messages are stored in Exchange, so in that case, is AD mandatory?
Also am not able to get a full idea on working of Unity.. if some one can share some documents, it would be really grateful..
Regards
TT

TT,
I hope that you have adequate time and equipment to practice on before building this live. Unity is one of the more complicated applications when you get started with it. Fortunately, the documentation on getting Unity on line is plentiful. You must ensure you read the installation guide thoroughly.
Here are the Cisco Unity install guides:
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps2237/prod_installation_guides_list.html
Start in the 7.x section but please note that the 5.x install guides are used for 7x installs as well.
Design guide for Unity virtualization:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/virtualization_design/guide/cuvirtualdgx.html
I don't know if you have options, but I would recommend that if you are looking to do a new build that you look at Unity Connection instead of Unity. Unity Connection is getting the bulk of Cisco's development investment. Unity is being maintained but don't expect it to get new features.
HTH.
Regards,
Bill

Cisco Unity with Microsoft Exchange over WAN Question

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A customer has several offices. Each office has a separate Exchange Server. The partner was considering a single Unity deployment connected to all of the exchange servers over the WAN, but has decided against that because the latency of the WAN is too high to do this. They are looking for a best practice way of deploying Unity for these multiple Exchange servers at multiple sites. This might mean a separate Unity server for each exchange server at each site .
However, we’re wondering if there is a better way to do this. With multiple unity servers we’ll likely have different prefixes for each unity server at each location . This is something that the customer would like to avoid. We’re wondering if there any best practices for a deployment like this that we can offer as options for the customer.
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I have found some related information but really customer is altogether looking for an option away from Exchange networking over WAN.
I found:
“Multi-Site WAN with Distributed Messaging”
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg040.html#wp1077309
“Networking Options Requirements for Cisco Unity”
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html
Design Guide for Cisco Unity also talk as much is there in the first URL.
Please Help!

This may be counter to your customer's desire or requirements but I must ask the question. Has the customer considered Unity Connection vs. Unity? Granted, Unity Connection provides integrated messaging whereas Unity is the unified messaging application; however, CUC has become Cisco's flagship messaging product over the last couple of years and I only see this expanding to be honest. So, for new installs - I push hard on Unity Connection. Sometimes, it's a sell but sometimes the customer has a hard requirement for UM and thus you have to go with UM. In your scenario, your customer could potentially save a LARGE amount of money as CUC is not dependent upon Exchange at all; however, you still have the option to tie into Exchange 2003/2007 as an external service where users can access messages in a 3rd-party message store and also access calendar data and so forth. The platform is very feature rich. Many of my current Unity customers are migrating off of the platform to the more "agnostic" CUC platform to avoid issues caused by such dependence on AD/Exchange. In addition, as Microsoft continues to develop and push it's own UM solution - integration for Unity is being forced to change (ex: changes to MAPI in 2010 caused problems for Cisco and required them to rework a bit of the underpinning integration points between Unity and Exchange). With CUC, you also have the flexibility to implment a dial plan within voicemail system itself...not to mention it is extremely scalable.
Hailey
Please rate helpful posts!

Problems with accessing Cisco Unity 4.2 Build 4.2(1) from a remote computer via a web browser

Hi,
In my "Cisco Unity 4.2 Build 4.2(1)" installation, I can log-in to the cunity1 server (the server with the Cisco Unity 4.2.(1) installed), and on the server, I can open the web-page: http://cunity1/Web/SA/Default.htm, this page opens the page: http://cunity1/Web/SA/FrameASP/StartFrame.asp?CookieCheck=1.
This page I use to administrate the voicemails.
When I try to open this web page on my client computer (Internet Explorer 7.0), I get the following error message:
http://cunity1/Web/SA/FrameASP/StartFrame.asp?CookieCheck=1
Missing live session flag.
For some reason, /web/global.asa did not fire.
Check that this file is present.
This problem could also be related to DNS issues.
Cannot continue.
If I use a refresh on this page, I get this:
Microsoft VBScript runtime error '800a01a8'
Object required: '[undefined]'
/Web/Common/include/SaConstInc.asp, line 9
http://cunity1/Web/SA/Default.htm
Server.CreateObject(AvSaLocalization.AvSaLocalization.1) failed.
This is most likely an error with a DLL, probably AvSaLocalizationSvr.dll or perhaps AvSaLocaleInfoSvr.dll.
Check that these files are present, and registered with REGSVR32.
Also be sure that the appropriate MsgStoreRes.dll file is present.
Cannot continue.
(From: Global.asa: hr=0x80070005)
If I use a refresh on this page, I get this:
error '80004005'
/Web/Common/include/SaLocalizationInc.asp, line 35
What do I need to do, before I can open the web page on my client computer, and administrate the voicemails?
Kind regards,
Carl-Marius

Have you tried registering the DLLs mentioned? Can you ping cunity1? Does it resolve to the correct IP address? Can you access the Unity SA by using the IP address instead of the hostname? See the following link for SA Web troubleshooting steps.
https://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801ba0ef.shtml
Hope this helps.
Brandon

Error para instalar Cisco Unity en ISM

Hola que tal este es mi primer post y esque necesito ayuda relacionada con la instalacion del cisco unity en un ism pero me manda un msj de error seguido sm-install-6-inst-rbip:ism 0/0 receive msg:RBIP registration recordos. cual seria la causa de este mensaje y como puedo solucionarlo? gracias de antemano

vera necesito instalar el cisco unity en el modulo ISM pero al tratar de instalarlo con el ccp este no termina de hacerlo y checando el estado de por linea de comando me arroga el siguiente error
"sm-install-6-inst-rbip:ism 0/0 receive msg:RBIP registration records."
Nov 7 18:18:34.219: %SM_INSTALL-3-INST_SCRIPT_FAIL: Execution of script cue-vm-k9.sme.8.6.1.pkg.install.sre failed, installation aborted
estube investigando y creo que el problema puede ser fisico , alguien sabe algo al respecto ?

Cisco unity connection 8.6.1 / VMware workstation 10.0

Hi
Downloaded the iso file UCSInstall_UCOS_8.6.1.20000-1.sgn.iso to install Cisco unity connection.
Downloads Home
Products
Unified Communications
Unified Communications Applications
Messaging
Cisco Unity Connection
Cisco Unity Connection Version 8.6
Unified Communications Manager / Cisco Unity Connection Updates-8.6(1a)
Installing the same in VM Ware workstation 10.0, but not getting the selection for unity connection. Its automatically installs CUCM 8.6.1.
Please let me know any specific vmware settings to install unity connection 8.6.1.

You are not getting UCxN option because your VMware configuration is not complying with the minimum requirement to install Unity connection.
If you are not installing through OVA template then look at the VM configuration minimum requirement section of that particular version from the link shared by Aman.
Thanks
Manish

Cisco Unity connection hardware requirement

I am working on hardware requirements for Cisco Unity connection. I am looking into the OVA template and it says for the hard disk you need is 2x500GB for 20000 users
My question is why we need 2 500GB. Can we do 1TB??
Thanks in advance
Uday

If you mean you want to use 1 HDD 1 TB VS 2 HDDs 500 GB the answer is no, the installer will look for 2 HDDs for the product to be installed if you choose the 10K/20K users VMs.
HTH
java
if this helps, please rate
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Cisco Unity 7: Voice mail cann't get the name or Number phone of the caller

Hi,
I have installed Cisco Unity Messaging Unified version 7 and integrated with Exchange 2010.
I have two scenario, and I want to know if are normal or not:
1. If the 2 IP phones are subscribed with Cisco Unity: the first IP phone call the other IP phone and let a voice mail. When the second IP phone check his message vocal it can get the name of the caller or his number phone (the message is: You have One message from XXXX) and he get e-mail as objet: Voice Mail from XXXX.
2. If one IP phone is not subscriber with cisco unity call other Ip phone subscribed with cisco unity and let him a voice mail. The second IP phone when check his message vocal it can’t get the name of the caller or his number phone: The message is: You have one voice mail xxxx; without indicate from!! and he get a e-mail as object: Voice mail from Unknown.
Please, I want to know if the second scenario is normal ? if not, who to resolve this problem? I want that he indicate the number of caller same he isn't subscriber with cisco unity?
Thanks a lot,
Best regards,
Omar YUNSI

So for the 2nd scenerio you would want to check what your Message Subjects were set to. For Unity 7 open Web SA, click Configuration and then Message Subjects. Make sure that the Outside Caller Message has %CALLERID% in it somewhere. The value %CALLERNAME% will return unknown if we do not receive a name from the PSTN.
Try setting the Outside Caller Message to:
%U% %P% Voice Message from %CALLERID%
and that should get you your desired results.
The default Message subject is:
%U% %P% Voice Message from %CALLERNAME% (%CALLERID%). So with that it would say Voice Message fom Unknown (xxxx) if it was not able to determine the name of the user which is usually normal from a PSTN call.
Just to note, the From address is always going to say from Unity Messaging System, it will only be the subject that has the extension in it.
Bryan

Cisco Unity Express 8.6.6 Voice Mail not deleting when e-mail with attachment deleted

I have a Cisco Unity Communications Manager rel 9.1.2 that supports a remote location with a Unity Express rel 8.6.6 voice mail service module in the voice gateway to insure if WAN goes down the location still has voice mail. We have Voice Mail to E-Mail working. The problem is that when the e-mail with the voice mail is deleted the message stays in the Unity Express Voice Mail Box. All of our local users on the same Call Manager Cluster using a local Unity Connection Cluster rel 9.1.2 have the voicemails deleted when the e-mail is deleted.
How can I resolve this issue?

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Voice mail is not stored in cisco unity 7.0(2)

We have configured exchange2003 and cisco unity in the same MCS(7845 IBM) box. We have done with integrating it to CCM 7.1.3 using SCCP. When we make a call from sub A to sub B, if sub B doesnt answer the call it is forwarded to Cisco Unity and the greetings are played. when we tried to record the message and play back it is not played back also when we send that message, message is not reaching sub B (phone keypresses are taken). Please any one help me to solve this issue.
Thanks,
Nithiya.

Adding Languages
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/upgrade/guide/ex/5xcuruge030.html#wp1104842
If the other question is about an AA all you need is a CTI RP with CFA to VM, a call handler with matching DN and record the greeting.
If you need more options configure new call handlers and use the caller input config from the first call handler.
HTH
java
If this helps, please rate
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Unable to create a notification for a group (Cisco Unity Express 3.2)

There is Cisco ISR 2821 with CME 7.1 and Cisco Unity Express 3.2.
I am trying to create notifications for a group named AAA in CUE.
I do following (GUI):
1. Go to Configure -> Groups
2. Click on the group name AAA.
3. In Group Profile window 'Enable notification for this user/group' option is enabled.
4. Go to Mailbox tab. There is an associated mailbox with ticks against Enabled and Fax Enabled.
5. Go to Notification tab and see the warning:
No Notification Devices found for User/Group
Also, there are another several groups on this system and I am able to turn notification on for them. These groups have the same owners and members that AAA has. Moreover, if I create a new group and set it up absolutely the same as AAA, I can turn notifications on for it.
The problem in this way is that we have our custom greetings and after I created a new group, for example BBB, with the same settings (as AAA, inluding Primary Extansion and Primary E.164 Number) and remove these numbers from AAA, then it works and users would receive notification about new voice messages. BUT, when I call BBB I listen to standart Cisco greeting promts.
I don't undestand why it happens, because all these greetings are determined in Voicemail -> Auto Attendant section and I did not any changes here at all.
How can I fix this 'notification' problem?
Thanks.

Process with success:
unzip the packet in: C:\APEX
1. Install:
@apexins SYSAUX SYSAUX TEMP /i/
2. Change to password:
@apxchpwd,
3. Run apex_epg_config.sql
On windows:
@apex_epg_config.sql (page 30, the guide of intallation)
Important:Replace SYSTEM_DRIVE:\TEMP by C:
E.g.: @apex_epg_config C:
After this, follow the next steps
4. ALTER USER ANONYMOUS ACCOUNT UNLOCK;
Finish! Just execute apxldimg.sql script if you is upgrading from a preview release.
Now try the connect on the browser IE6 o later:
http://localhost:8080/apex/apex_admin
Then create your workspace.
Edited by: [email protected] on 10/03/2009 11:59

Help needed in implementing Cisco Unity SSO using SAML

Hello,
I am aware that Cisco Unity 8.x has a SSO checklist that requires:
- Cisco Unity
- MS AD on Win2003/8
- Open AM
- Apache Tomcat 7.0
We already have a single sign-on solution at our organization that uses the Novell Access Manager (NAM). Would we be able to do Federated solution between another SSO product and the OpenAM on the Cisco Unity product. In this architecture all we will do is setup Open AM as Service Provider (SP) fronting the Cisco Unity Apps and then do a SAML 2.0 protocol with an Identity Provider (IdP) which would the NAM.
The idea is that we have single Identity Provider (IdP). I have a difficult time understanding why setting up SSO for Cisco Unity app requires installing a full suite of OpenAM SSO. I imagine most companies have their SSO solutions that have been implemented using products such as Oracle AM, Tivoli etc and all they would need to do is federate with the Cisco App, instead of of setting up a parallel SSO suite.
Thanks in advance!

Instead of registering the plug-in can u try placing it in the plugins folder under Oracle_IDM1/server folder.
at times restart is required. esp when the server is running in production mode.
Regards
user12841694

Cisco unity installation

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