CISCO VCS exresspress

Hi Team,
From India we are trying to reach our client who is in US.In Video conference tangberg device.we unable to reach from here.
Please find the logs and provide me solution.
2015-01-26T10:32:53-05:00
tvcs: Event="Outbound TLS Negotiation Error" Service="SIP" Src-ip="159.108.120.5" Src-port="25585" Dst-ip="159.108.1.120" Dst-port="7001" Detail="Timeout" Protocol="TLS" Level="1" UTCTime="2015-01-26 15:32:53,365"
I can able to ping and tracert from the client pc I'm unable to reach the web access of the gateway in client side.(159.108.1.120 - VCS expressway)
Let me know wht will the issue

Looking at the basics of that error message - there's been a timeout when trying to establish a TLS connection.  Are you able to check your firewalls to see whether you've got all the required ports open?
You don't mention which VCS software version you're using, but you can find the firewall traversal guides for all the different versions at: http://www.cisco.com/c/en/us/support/unified-communications/telepresence-video-communication-server-vcs/products-installation-and-configuration-guides-list.html
Note: Your question would be better placed in the TelePresence section of the forums where these devices are more actively discussed than in the Video Over IP section you've posted in - I'd suggest, if the above hasn't answered your query, that you move your discussion over there.
Wayne
Please remember to rate responses and to mark your question as answered if appropriate.

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