Cisco VG248 config archive fails

Question

I beleive in the past these devices could not be managed bij RME config management, but now it says in the supported device table:
The following features are supported:
Network Topology Layer 2 Services
Fault Management
Inventory Collection
Configuration Deploy Protocols: TELNET, SSH, TFTP, RCP
Configuration Fetch Protocols: TELNET, SSH, TFTP, RCP
The password and enable pasword are correct and simply work when I try a telnet from the server.
The gui is not CLI but menu driven.
RME just says:
TELNET: Failed to establish TELNET connection to 10.1.1.7 - Cause: Authentication failed on device 3 times. PRIMARY-RUNNING config Fetch Operation failed for TFTP. Could not detect SSH protocols running on the device.
What can be wrong?
Cheers,
Michel

Answer 1

Hi Michel,
Thanks for the screenshot. I found that you now have customized prompts in tacacspropmt.ini file.
[ Fri Aug 26  11:30:26 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,debug,31,Checking for user prompt : Username: *
[ Fri Aug 26  11:30:26 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,debug,31,Checking for user prompt : username: *
[ Fri Aug 26  11:30:26 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,debug,31,Checking for user prompt : login: *
[ Fri Aug 26  11:30:26 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,debug,31,Checking for user prompt : Username:*
[ Fri Aug 26  11:30:26 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,debug,31,Checking for user prompt : username:*
[ Fri Aug 26  11:30:26 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,debug,31,Checking for user prompt : login:*
[ Fri Aug 26  11:30:26 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,debug,31,Checking for user prompt : username:*
[ Fri Aug 26  11:30:26 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,debug,31,Checking for user prompt : Username:*
[ Fri Aug 26  11:30:26 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,debug,31,Checking for password prompt : Password: *
and look like RME is able to login to device as well now :-
[ Fri Aug 26  11:29:11 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,debug,31,State traversal for telnet login:
[ Fri Aug 26  11:29:11 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,debug,31,Connected
[ Fri Aug 26  11:29:11 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,debug,31,Verify
[ Fri Aug 26  11:29:11 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,debug,31,Success
[ Fri Aug 26  11:29:11 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,debug,31,login succeeded
Kindly run the credentials verification job and let me know the results --> Is the device still failing for the telnet and enable password ?
Also navigate to CSCOpx\objects\cmf\data and uncomment the following on file cmdsvc.properties like this :-
InitialTransportTimeout=50000
TransportTimeout=90000
TuneSleepMillis=3000
DelayAfterConnect=1000
LMS was not able to login to device successfully yet or it could be timeout issue. After this LMS try to get the config of the device using SNMP and tftp, but look like tftp is blocked in network too, See this :-
[ Fri Aug 26  11:31:04 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.pkgs.SharedDcmaGeneric.transport.GenericTftpOperator,fetchConfig,170,Initialized SNMP
[ Fri Aug 26  11:31:04 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.pkgs.LibCommon.snmp.ConfigCopyMib,copyFromRunning,119,FileName= 20110826113104185-10.13.192.9.cfg tftpDir =  User =  password =  serverAddr = 10.1.3.156
[ Fri Aug 26  11:31:04 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.pkgs.LibCommon.snmp.ConfigCopyMib,copyFromRunning,130,Cannot create variable binding list com.cisco.nm.lib.snmp.lib.SnmpException: SnmpResponseGenErr on 10.13.192.9 while performing SnmpSet at index = 0
[ Fri Aug 26  11:31:04 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.pkgs.SharedDcmaGeneric.transport.GenericTftpOperator,fetchConfig,182,Fetch completed
[ Fri Aug 26  11:31:04 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.pkgs.SharedDcmaGeneric.transport.GenericTftpOperator,fetchConfig,190,PRIMARY-RUNNING config Fetch Operation failed
[ Fri Aug 26  11:31:04 CEST 2011 ],DEBUG,[Thread-956],com.cisco.nm.xms.xdi.pkgs.SharedDcmaGeneric.transport.GenericTftpOperator,fetchConfig,196,PRIMARY-RUNNING config Fetch Operation failed for TFTP. java.lang.Exception: PRIMARY-RUNNING config Fetch Operation failed for TFTP.
    at com.cisco.nm.xms.xdi.pkgs.SharedDcmaGeneric.transport.GenericTftpOperator.fetchConfig(GenericTftpOperator.java:192)
    at com.cisco.nm.xms.xdi.pkgs.SharedDcmaGeneric.transport.GenericTftpOperator.fetchConfig(GenericTftpOperator.java:93)
    at com.cisco.nm.xms.xdi.pkgs.LibDcma.persistor.SimpleFetchOperation.performOperation(SimpleFetchOperation.java:61)
    at com.cisco.nm.xms.xdi.pkgs.LibDcma.persistor.ConfigOperation.doConfigOperation(ConfigOperation.java:111)
    at com.cisco.nm.xms.xdi.pkgs.SharedDcmaGeneric.transport.GenericConfigOperator.fetchConfig(GenericConfigOperator.java:72)
    at com.cisco.nm.rmeng.dcma.configmanager.ConfigManager.updateArchiveForDevice(ConfigManager.java:1317)
    at com.cisco.nm.rmeng.dcma.configmanager.ConfigManager.performCollection(ConfigManager.java:3307)
    at com.cisco.nm.rmeng.dcma.configmanager.CfgUpdateThread.run(CfgUpdateThread.java:27)
So, in summary, kindly edit the cmdsvc.properties file and make the changes as I suggested . Also let me know the results of the credentials verification job and run the packet capture while running the credentials verification job.
Many Thanks,
Gaganjeet