CISCO VIDEO CONFERENCING EQUIPMENT SX 20

We have a CISCO Video Conferencing equipment SX20 bought in 2013. The machine is getting rebooted automatically. We had contacted the Vendor from whom the equipment was purchased. They have informed that we have to get keys from CISCO for firmware upgrade. The cost of the same quoted by them in HKD 20,000.00. Is it correct? We donot use any service of CISCO in the equipment.

Or, contact the TAC, and reference the OpenSSL security advisory (http://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20140605-openssl) to get a "free" upgrade to TC7.1.4 or later as per the "customers without service contracts" section.
Wayne
Please remember to rate responses and to mark your question as answered if appropriate.
PS - Questions about the SX20 would be better placed in the TelePresence section of the forums rather than in the Video Over IP section you have posted in.

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    VR
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