Cisco Webex Connect Jabber 7.2.2 History Missing

Running Cisco Webex Connect 7.2.2 on W7 x64.
Anyone run into chat history missing or only showing 1 day of chat when you know that you shoud have weeks and weeks with certain persons? Default is 9999 days. Had someone ask me to start CWC as administrator and set to some other value, like 9998 days. Worked for a while and resurfaced. Other peers having same issue, so I know it is not specific to my machine. Even got new machine recently with same OS and CWC and problem has surfaced on this new machine too.
I saw that the chat is stored in a db3 file. I do find a couple of those on my machine but not sure if the client is buggy or the file truely is missing the chats. Would need a dBase III browser to find out more.
Is there a more current release of CWC 7.2.2 that might have bug fixes in it that relate to chat history being toast?
Would love to hear from others in here including Cisco support.

Joe,
I normally do not monitor this side of the community, but I am active contributor of the Unified Computing Forum, but somehow I happen to come accross your post, so I wanted to take a minute and ask you if you have tried to open a case directly with the team that support Webex?
http://www.cisco.com/en/US/prod/ps10352/webex_technical_support.html <<< Look for "Sign in to contact support." on the right
I hope that helps.
-Kenny

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Webex Connect Jabber

Customer presently has Webex Meeting place in cloud for all its users with IM and Presence capability and they are planning to implement a UC Solution
Will it be required to convert Webex Client to Jabber since client needs only one interface on the desktop to communicate and schedule meetings??
Incase we can convert Webex Client to Jabber what will be the process??
Thanks
Anuj

Joe,
I normally do not monitor this side of the community, but I am active contributor of the Unified Computing Forum, but somehow I happen to come accross your post, so I wanted to take a minute and ask you if you have tried to open a case directly with the team that support Webex?
http://www.cisco.com/en/US/prod/ps10352/webex_technical_support.html <<< Look for "Sign in to contact support." on the right
I hope that helps.
-Kenny

Exporting contacts from webex connect?

Does anyone know of a way to export contacts and groups from webex connect?
I have way to connect with pidgin and get them into the pidgin contact file then put script together to make a CSV to import into IM&P for each user. I'm looking for a better way to do this with WebEx connect or the Cisco webex connect/jabber client directly if possible. On the Cisco webex connect admin web tool there is not a way to export contacts in mass either. I'm thinking of opening ticket with them to get a export of all users contacts hopefully.
Sent from Cisco Technical Support iPhone App

Replying to my own post... for the better of the communirty here. I reached out to WebEx and there is no way to export contacts from WebEx Connect and they don't have a way either currently. Left to third party clients and piecing your own solution (script) together currently and running it with each user manually.
Would be nice if they would add Export/Import Contacts option to the Jabber client then when you imported contacts it pushed them to the server from client PC instead of an admin having to bulk import a bunch of user contacts.

Webex Connect "An unknown error ocurred connecting the server" Error Message

Hi,
We have the latest Cisco Webex Connect Clients (7.1.1 Build 16597) in use in our company. With no obvious reason one of our employees now can't connect to Webex Connect getting the Error Message "An unknown error ocurred while connecting to the server." We tried to close and re open the client and to re-enter the password, both with no succes. Using another Jabber/XMPP capable IM Client works but not using Cisco Webex Connect.
Can anyone help?
Cheers,
Patrick

You may face this issue if your IE is working in offline mode.
To resolve:
Try going to google.com on internet explorer.
Click on connect when prompted.
Once google.com opens fine then try logging in to the WebEx Connect again.
It should work now.

Jabber plan to replace WebEx Connect and CUPC

Can someone from Cisco articulate the roadmap plan for
WebEx Connect Client
Cisco Unified Presence Client
...in light of the FCS availability of 'Jabber Branded' clients for everything now? Are there subsequent releases planned?
I thought WebEx Connect {with CUCI Connect for UC} would be replaced by Jabber and the CUPC for Premise based deployments replaced by Jabber, and I would also only need Jabber for the Hybrid case as well?
But both WebEx Connect client and CUPC have features today, which Jabber doesnt yet, so my educated guess is you are obviously considering this as input for the Jabber roadmap and will not retire the older clients until you have a transparent transition capability?
WebEx COnnect: Things like Broadcast Message, Group Chat History, Incoming Chat Popup, change status from system tray, view recent emails in contact list, import contacts, and P2P (1:1) video and audio, all possible in WC, but not yet in Jabber FCS clients.
CUPC: Things like Persistent Chat, CUP HA, Group Chat History, CLick to 'x' from Browser/Office, Desk Phone Video, Personal Contacts.
Another guess would be that WebEx Connect will continue in parallel, as there are many Cisco customers who enjoy the WebEx SaaS offering and are not Cisco UC infrastructure accounts, and so will continue to use WC?
But I cant 'guess' when I am standing in front of customers with severl hundred thousand dollars of CAPEX being proposed.
Appreciate as much guidance you can give here so I can compete using Cisco.
Steve

With the upcoming versions of Jabber for Winows 9.1 or Jabber for Mac 9.0 the feature gap between Jabber and WC is getting smaller, and will get smaller with future releases.
Customer can decide, ie. WebEx Connect is obviously cloud only, so for example when they prefer cloud P2P audio/video, only WC can do this. However Jabber works both cloud and on-prem, moreover if you have CUCM and a complete audio-video infrastructure, you don't focus on P2P audio.

BE 3000 with Jabber (for Mac) and webex connect integration problems

Hi,
This is my first question on the forum so please be gentle!
I have a customer who has a Business Edition 3000 and they have purchased WebEx connect and Jabber integration to go with it.
My problem is I am having difficulty getting the setup to work and I have a number of questions on how to set this up. Most of the docs on Cisco's website seem to be related to either CUCME or full CUCM, but not a lot on BE 3000. My questions are below:
1. I have been reading the documentation for WebEx connect and it states to set the IP address of the BE 3000 server in the Configuration>Additional Services>Unified Communications>Voicemail tab. This is currently on the network with a 192.168.x.x address however. My predecessor put this IP address in the WebEx configuration page but I'm not sure this will work with a private IP as I don't know how this communicates back. The documentation isn't very clear on this. Does this have to be a public IP address / FQDN for it to work?
2. Are there any SRNDs for this type of setup that could help? Again, looking through the website hasn't turned anything up yet.
Note:
we are using the following software:
Jabber for MAC:
uc-client-mac-8.6.7.20127.fcs.zip
MAC OS:
OSX 10.8.3
BE 3000:
MCS7890C1-BE8
8.6.4.10000-15.
Thanks in advance for any help.
Regards,
Jason

Hi - I have done this via the admin portal but still cannot get the Jabber client for Mac to register for voice. The Windows version works fine for the same user and CUCM device. Are there any other settings that need to be enabled specific to the Mac client?
Thanks.

Jabber 9.1.2 missing DLL's with Win8 64bit and WebEx Connect

I realize that Windows 8 is not yet listed as supported operating system for Cisco Jabber for Windows, but I would like to make it work anyway I am trying to use Cisco Jabber for Windows 9.1.2 on Windows 8 with WebEx Connect. I am able to log in and IM just fine, but when I attempt to launch an Instant WebEx Meeting the first time, I receive the error
"WebEx Meeting is unavailable. Unable to connect to WebEx meeting server. Please try again later."
However, for any subsequent attempt to launch an Instant WebEx Meeting, I receive three errors in this order:
1) The program can't start because atWbxUI14.DLL is missing from your computer. Try reinstalling the program to fix this problem.
2) The program can't start because ATKBCTL.DLL is missing from your computer. Try reinstalling the program to fix this problem.
3) WebEx Meeting is unavailable. Unable to connect to WebEx meeting server. Please try again later.
In both cases (fresh install and subsequent attempts) I receive an email letting me know that my meeting is in progress. So, I know that it has connected to meeting center and set up the meeting. It just can't seem to launch the WebEx interface. I have no problems launching WebEx by any other method that I have tried (e.g., Productivity Tools, from a browser, or if I uninstall Jabber and install the WebEx Connect client).
Has anyone seen this one?

I had actually tried that already, but just for kicks I did it again. Webex Connect was not installed. I uninstalled anything that had the word webex in it. I uninstalled Cisco Jabber. I went through C:\ProgramData and C:\Users\[username]\AppData\, and I deleted anything that had the words Webex or Jabber. I rebooted the computer, I installed Cisco Jabber. I rebooted the computer again before starting the application. Then I went into meetings and clicked "Instant WebEx Meeting." It gets to the point where it is installing the webex plugin. Once the WebEx plugin installion completes, I get the same error as before.
Since Windows 8 is not listed as a fully supported operating system for Cisco Jabber for Windows, I suppose this kind of thing is to be expected. I was just hoping that maybe someone had found a work around.

Jabber not support p2p audio on WebEx Connect.

Hi, everyone.
We have received complaints from customers in the WebEx Connect Client peer-to-peer audio functionality. We know Cisco's announcement, after April 3, 2015, a customer has to use Jabber on WebEx Connect. But Jabber doesn't have the peer to peer audio function.
Customers to be continued use the WebEx Connect Client. Until Jabber with peer-to-peer audio functionality. I think customer claims is hot, and correct.
Q1. Does Jabber plan to support the peer to peer audio function?
Q2. We want to use continuous WebEx Connect Client, until p2p audio support on Jabber.
We escalated to the Webex Customer success Manager, but difficult to change the situation. If this goes on, customers consider stopping the WebEx contract renewal. and considering Skype or LINE for free talk function :(
regards,
Kazuki Nakagawa @ Hitachi (HIENG) Japan.

Haven't been able to try a different speaker yet, but I can add that
- I successfully used bluetooth with a car phone about a year ago
- I have tried an iphone 5 with my soundbar, with same choppy/intermittent sound.
- However, it works perfectly when I stream from my computer using bluetooth.
Also, I have been in touch with Philips customer care, but I'm inclined to thinking the phone is the source of the problem... (Or, most likely, I am to blame..)

Configure Jabber for Mac with local CUCM and WebEx Connect

Hi, I was wondering if anyone has been able to configure the Jabber for Mac 8.6.2 client to use the WebEx Connect presence server with a local CUCM and Unity Connection servers. The preferences accounts tab does not show or allow the addition of the voice services. I have added from a working local CUCM preferences plist file what I believe are the correct entries however I still cannot see the accounts on the preferences tab. We currently do not have a local cisco presence server hence the requirement to trial the WebEx Connect server as I can't get past the first configuration step without it.
regards
paul

Hi - I have done this via the admin portal but still cannot get the Jabber client for Mac to register for voice. The Windows version works fine for the same user and CUCM device. Are there any other settings that need to be enabled specific to the Mac client?
Thanks.

Unable to login with Webex Connect and internal VCS simultaneously on Jabber for iPad

Our users have downloaded the Jabber 9.1 client for their iPad, and we have Webex Connect accounts for IM, as well as internal VCS, TMS, Jabber Video accounts, and VCS Expressway. They install the client on the iPad, select corporate accounts, then go into Webex login information. They enter their credentials, go ahead and log into Jabber and see their contacts. On that screen, there is a box that says "set up Voice and video calling" so they click that, then go to Voice and Video calling, but the only thing thye can select is Jabber for Telepresence. They cannot select VCS on this screen, which would let them go into the VCS internal settings, etc. So if they select jabber for Telepresence, it asks for a username and password but that is all...so it's trying to register them to the free Jabber Video cloud. Is there some step we are missing? We ultimately want our users to be logged in with their Webex Connect accounts for IM, and have the video portion of the Jabber client pointing to our internal VCS Control.

The Data Structure that holds the Accounts, User&Groups information is on the Boot Drive. That Data Structure stays on the Boot Drive and cannot be moved, but you can change the Home Directory references stored in it to point to any other drives nearby. This changes where those files are stored.
Keep in mind that you are specifying EXACTLY where those Home Directories will be stored, and if the names of anything have changed, those Links do not point to the right places any more. (Example: you changed the Home Directory of user Joe to be on the drive named "Mavrix". Later, you renamed that drive to "Yo", without changing the pointers in User&Groups. Joe can enter his password, and it will be accepted, because the Accounts Directory that holds his password is on the Boot Drive. But Joe's Home Directory files will not be found, and he will get an error message about his Home Directory cannot be located.
If you use a different Boot Drive, it also contains a Data Structure that has Usernames and passwords, and they may not be the same as the one on any other drive.

Jabber for Windows 9.0.1 on WebEx Connect Admin

When will the Jabber for Windows 9.0.1 client be on the WebEx Connect Admin web site for controlled upgrade of the clients?

Jabber for Windows 9.0(1) will not be posted automatically for all customers.
An internal communication will be issued to all internal CSM's and PSM's in the next couple of days explaining the exact procedure for requesting access to the client and how to raise the ops request to make it available for the customer org in question ... so reach out to the your Partner manager to understand that procedure and to enable access for your customers.
Regards,
John

Jabber 9.6 (Webex Connect) Photo Options

We are using the Connect IM/P (SSO) for our Jabber clients and on prem CUCM 9.1.2 for voice. I'm looking to leverage our existing photos (used for lync) for Jabber. What options do we have and will it work with or without local connectivity (i.e no VPN or Collab Edge) to our internal photos?

Config looks good, can you browse to http://192.168.212.4:8888/sAMAccountName.jpg with username instead of sAMAccountName to see if you can reach it?
Also, can you delete the DirectoryRSCache file and Photo Cache folder content under AppData\Local\Cisco\Unified Communications\Jabber\CSF?
Lastly can you run wireshark on the PC to see if it is attempting to go to the web server?
Also, here is similar thread that may help:
https://supportforums.cisco.com/thread/2261051?tstart=0
Chris

Jabber connection to Webex connect on the cloud - RTP Flow ?

Hi All,
I managed to implement Jabber to connect to either presence on premise or webex connect on the cloud.
My question is if it gets connected to the Webex connect, how RTP for audio and video travers? do they go to the cloud? thanks

Even with WebEx Connect the audio and video components (including visual voicemail) still require a VPN connection to the on premise servers. RTP traffic would flow across that VPN tunnel to the company network.
Please remember to rate helpful responses and identify helpful or correct answers.

Cannot connect to Cisco WebEx meeting with Safari 5.1.9 / 10.6.8

I'm trying to join an Internet meeting which is running through the Cisco WebEx system. When I click on the meeting url, it takes me to a login page; I enter my name & email, click the Join button, and go to a page that says "One Moment Please…" And stops; it goes no further.
If I drag the url to Chrome, it goes through the same routine to "One Moment Please…" then after one moment the "Cisco WebEx Meeting Center" software (previously downloaded and installed) opens, and I'm in the meeting okay.
Same positive result with Firefox.
But Safari won't do it. I discovered that Java (which is used by the Cisco software) was turned off in Safari, so turned it on; no help. I reinstalled Safari (5.1.9), Java (update 15), and the latest Security update. No help. Chrome and Firefox still work, but not Safari.
Of course I could use Chrome or Firefox, but after being an Apple loyalist for 25 years, my first choice of course is Safari… though I'm beginning to wonder why, with all the constant "Web pages must be force reloaded" and spinning beachballs it's been giving me.
I was on the phone for an hour with a knowledgeable and helpful Cisco rep, who in the end was as stumped as I was. Everything works, but Safari.
(Btw, I found a Discussion from 2009 which suggests "WebEx uses VERY OLD APIs and will not run in 64-bit Safari. For now, use Safari in 32-bit mode or just use Firefox to launch WebEx." Tried that, didn't help. Presumably WebEx has be updated in the last four years.)
Anyone have any ideas?

I'd use that terminal command - takes seconds (and a restart) + no download. But otherwise yes - the 10.6.8 v1.1 then the update & anything else software update picks up (not safari, obviously )
Some people happily get a copy of just the safari 5.0.5 application & use that, since apparently it works, although I'm not sure what cookie function you'll get (easy enough to see). You'd use Pacifist to extract it from the 5.0.5 installer package, or grab it from a backup.
Although you'd hope software update would catch the security change - I'm not sure if the combo would overwrite the new or not... on the one hand, it's newer, but on the other, it sure over-wrote safari 5.1 when i checked it... so better to be sure, I haven't checked since that update.
If you look at the files in /System/Library/Keychains/ afterwards - if EVRoots.plist, SystemRootCertificates.keychain, and SystemTrustSettings.plist are all dated 23 April 2011, the combo rolled them back - if they're later... it didn't.
Apple do know, since bug reports come back as 'duplicate of...' - but there's no public info to my knowledge.
How much of a security issue is this? Should I worry about it, or just leave it until they update to fix?
more privacy than real security, I'd say - although there are add-ons to manage cookies.

HT4111 Connecting Paltronics Voyager Pro+ headset to iPad 2 with Cisco Webex app

Hi I am using bluethooth headset Voyager Pro+ from Platronics .
I when trying to use the Cisco webex application, I can't get any sound to the ear piece or use the microphone.
But when I type or use the iPad I can hear the "clicks"
The bluetooth is paired with the iPad correctly
The same headset works with iPhone

Just tried reinstallng the App, and still no joy.
Lots of Bluetooth problem posts though, and no real solutions other than to update the app, which I have already done.
Can anyone help?
Thanks.

Cisco Webex Connect Jabber 7.2.2 History Missing

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