CISCO WEBEX SUPPORT CENTER

I would like to know the costs of Cisco WebEx Support Center and the minimum of licenses available. We are a Cisco Partner and one of our end customers asked us this information. I also need to know what channels are available to purchase these licenses.
Thank you!

Hi,
You might want to contact your sales point of contact in Cisco to get this information.
Regards
Ronak patel

Similar Messages

WebEx Support Center Remote Access - Ordering Guide

Hello,
is there an Ordering guide with product numbers for WebEx Support Center Remote Access ?
I`ve didnt find something like this...
Richard

Hello and thank you for the response. I have set port forwarding in my Linksys router to 1024 per my first chat session with Linksys support. As far as the Hughes.net satellite router, to the best of my knowledge there are no changeable user settings. Hughes.net customer support was useless in helping in this matter not to mention, I could not understand the support rep (no offense intended towards anyone).
I have had three Linksys support chat sessions and the last one (two nights ago) was a disaster as the support rep had me change my Linksys router IP address as well as some other settings which caused my network to go down. Granted I am by no means a computer guru and perhaps I set something up wrong but the 6 hours I p****d away resetting my network was very frustrating.
My last chat session almost seemed like the support rep was just taking shots in the dark to resolve my remote viewing issue. Don’t get me wrong, I am sure the support rep was doing they’re best, I am just aggravated that my system was used as a test bench rather than this issue having been researched and resolved by a Linksys engineer in house.
I would like to get in touch with a Linksys engineer who has the knowledge and experience to get my cam up and running but don’t know where to get contact info.
I have heard nothing but great reviews about this camera and this is why I can not understand why this has become such a complex issue to be able to view mine via the internet.
I am still hoping that someone can come up with a magic “pill” on this site to get me up and running.

Cannot connect to Cisco WebEx meeting with Safari 5.1.9 / 10.6.8

I'm trying to join an Internet meeting which is running through the Cisco WebEx system. When I click on the meeting url, it takes me to a login page; I enter my name & email, click the Join button, and go to a page that says "One Moment Please…" And stops; it goes no further.
If I drag the url to Chrome, it goes through the same routine to "One Moment Please…" then after one moment the "Cisco WebEx Meeting Center" software (previously downloaded and installed) opens, and I'm in the meeting okay.
Same positive result with Firefox.
But Safari won't do it. I discovered that Java (which is used by the Cisco software) was turned off in Safari, so turned it on; no help. I reinstalled Safari (5.1.9), Java (update 15), and the latest Security update. No help. Chrome and Firefox still work, but not Safari.
Of course I could use Chrome or Firefox, but after being an Apple loyalist for 25 years, my first choice of course is Safari… though I'm beginning to wonder why, with all the constant "Web pages must be force reloaded" and spinning beachballs it's been giving me.
I was on the phone for an hour with a knowledgeable and helpful Cisco rep, who in the end was as stumped as I was. Everything works, but Safari.
(Btw, I found a Discussion from 2009 which suggests "WebEx uses VERY OLD APIs and will not run in 64-bit Safari. For now, use Safari in 32-bit mode or just use Firefox to launch WebEx." Tried that, didn't help. Presumably WebEx has be updated in the last four years.)
Anyone have any ideas?

I'd use that terminal command - takes seconds (and a restart) + no download. But otherwise yes - the 10.6.8 v1.1 then the update & anything else software update picks up (not safari, obviously )
Some people happily get a copy of just the safari 5.0.5 application & use that, since apparently it works, although I'm not sure what cookie function you'll get (easy enough to see). You'd use Pacifist to extract it from the 5.0.5 installer package, or grab it from a backup.
Although you'd hope software update would catch the security change - I'm not sure if the combo would overwrite the new or not... on the one hand, it's newer, but on the other, it sure over-wrote safari 5.1 when i checked it... so better to be sure, I haven't checked since that update.
If you look at the files in /System/Library/Keychains/ afterwards - if EVRoots.plist, SystemRootCertificates.keychain, and SystemTrustSettings.plist are all dated 23 April 2011, the combo rolled them back - if they're later... it didn't.
Apple do know, since bug reports come back as 'duplicate of...' - but there's no public info to my knowledge.
How much of a security issue is this? Should I worry about it, or just leave it until they update to fix?
more privacy than real security, I'd say - although there are add-ons to manage cookies.

What is WebEx Support Manager for Firefox/Netscape/Chrome? I didn't install it!

I found a new program - Cisco WebEx Support Manager for Firefox/Netscape/Chrome v 6.5.4917 installed on June 29, 2009 , which I did NOT install! This program showed up after installing Revo Uninstaller for the first time today (July 3, 2010)! Is this part of Firefox? Or did a hacker install this onto my computer without my consent?
== This happened ==
Not sure how often
== I had to Clean Install Windows or my internet security program!

No, it's not a part of Firefox. It may be a plugin type of program for non-ActiveX browsers to provide functionality that ActiveX provides in IE.
http://www.webex.com/what-is-webex/index.html
You might want to ask them how it may have appeared on your computer.
http://support.webex.com/support

Webex Meeting Center and Jabber for Ipad support in Webex Telepresence

Hello, I have a two questions which are unclear based on my browsing of posts in this thread.
1) Are traditional Webex Meeting Center meetings able to be joined to a Webex Telepresence session? Ie. I have two callway/webex telepresence nodes (SX20 and a C40) can they have a webex meeting center participant brought in?
2) Is Jabber for Ipad supported using the Webex Telepresence service? Using the example endpoints above I have a SX20 and C40 and they want to add a Webex for Ipad endpoint in.
Thanks.

You cannot have Telepresence endpoints using Callway service(WebEx TP service) join a webex session directly. You can do this however using WebEx enabled Telepresence which is meant for on-premise users to work with WebEx
http://www.cisco.com/en/US/docs/telepresence/infrastructure/tms/config_guide/webex_enabled_telepresence/cts_webex_config.html
In the call way (aka WebEx tp service), the work around is you have to use an endpoint that has multi site capabilities to make one video call and see video from other end points and then make an audio call to the WebEx service and bridge them together. Now users can audio and video and presentation remains on WebEx but it's not like the true webex enabled telepresence which today call way doesnt support
See attached PDF last page. Also you may need a PSTN subscription to make that call happen

Registering with the WebEx Data Center and the Cisco WebEx Node Management System

Dear guys, ...
Please help,
i want to implement to webex node ASR1000, i have read in "Configuring the Cisco Webex Node for ASR 100.pdf", there is prerequisites to implement it, that is "Registering with the WebEx Data Center and the Cisco WebEx Node Management System"
Can someone tell how to "Registering with the WebEx Data Center and the Cisco WebEx Node Management System"
Are there any step by step documentation to "Registering with the WebEx Data Center and the Cisco WebEx Node Management System"?
Thank you
BR

You should have received a PAK Key with your order. Go to Cisco licensing and enter the PAK Key as this will start the process. Once the PAK Key is validated a screen will be displayed to enter your request for ASR 100 integration. It normally takes a few days to a couple of weeks to get the information back from WebEx needed to configure your ASR.
If you did not get a PAK Key contact your WebEx rep to get the process started to integrate your ASR to your WebEx site.
Hope this helps
John

Ask the Experts: Single Sign-On with Cisco WebEx Meetings Server, Internet Reverse Proxy, and Enterprise License Manager Solutions

With Arun Kumar
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Single Sign-On (SSO) with Cisco WebEx Meetings Server (Cisco WMS), Internet Reverse Proxy (IRP), and Enterprise License Manager (ELM) solutions.
SSO standards such as Security Assertion Markup Language (SAML) 2.0 provide secure mechanisms for passing credentials and related information between different websites that have their own authorization and authentication systems. SSO enables simplified user authentication and management.
IRP provides public access, enabling users to host or attend meetings from the Internet and mobile devices. Although IRP is optional, Cisco encourages its use because it provides a better user experience for your mobile workforce.
Example question topics include:
SSO profiles and SAML 2.0 Identity providers (IdPs) supported in Cisco WMS
Basic configuration of IdPs
Interaction between IdPs and Cisco WMS
Difference between the cloud client implementation and Cisco WMS
Meeting access behavior in a split-horizon network topology with SSO
How to enable public access to Cisco WMS
Cisco WMS ELM operations
Cisco WMS ELM compared to other unified communications ELM or standalone ELM and compatibility/inoperability between them
Arun Kumar is a team lead in the San Jose Conferencing Technical Assistance Center. He has over eight years of experience in conferencing technology and specializes in Cisco Unified Meeting Place Express and Cisco WebEx Meeting Server. He joined Cisco in 2010 as an escalation engineer for the Cisco Telepresence group. Before joining Cisco he worked for the UK's third-largest internet service provider Supanet on VoIP technology and the *Nix domain. Kumar holds a master of science degree in computer science from Sikkim Manipal University in India, and he holds CCIE (Voice) and VMware Certified Professional certifications.
Remember to use the rating system to let Arun know if you have received an adequate response.
Arun might not be able to answer each question because of the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice, and Video community Other Subjects subcommunity shortly after the event. This event lasts through Monday May 17, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hello Mobile Service,
CWMS and Jabber integrations:
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_E4CC9599_00_environment-configuration-guide_chapter_01.html#JABW_TK_SF2ED5E1_00
In above link start from section: Set Up Cisco WebEx Meetings Server on Cisco Unified Presence
then move to section: Add Cisco WebEx Meetings Server to a Profile
Once done, move to section: Specify Conferencing Credentials in the Client side. You will see above server already listed there, just go ahead and enter your username and password (pleae make sure this user already exists on your CWMS) and accept any certificate/s if presented. Jabber Integration is done and you can start testing the same.
Attached CWMS - AFDS integration doc.
Please let me know if any furhter question.
Thanks, Arun

ICal is not importing an ICS file sent by Cisco Webex

Hello everyone.
I've been trying to find an answer for this issue, but I haven't found anything specific to what I'm facing.
When I send or receive an invitation which was sent by Cisco Webex, I simply can't add it to iCal.
When I click on the ICS file, iCal opens however nothing happens. No error, nothing. It simply ignores that, as it never existed.
Several months ago I quit iCal and started using BusyMac, it was working ok, but then the company I work moved to Outlook 365 and BusyCal was not ready for that, then when it became ready, it started to present some instabilities... then I quit BusyCal and got back to iCal.
Now I always have to add an appointment manually, which is just not handy for someone who has several webex appointments per week.
It's being months now that I am facing this issue. I thought that we the new version of Cisco Webex would solve that, but it did not.
Any help is really appreciated.
Thank you.
PS: Today I was really decided to open a ticket at Cisco's support (Available 24 hours a day, 7 days a week for current customers only.) but guess what...
"We're very sorry. There was a problem and we weren't able to process your request. Please try again! "
I tried, and I tried, and I tried again... and here I am.

BEGIN:VCALENDAR
PRODID:-//Microsoft Corporation//Outlook 10.0 MIMEDIR//EN
VERSION:2.0
METHOD:REQUEST
BEGIN:VTIMEZONE
TZID:S. America Eastern Time
BEGIN:STANDARD
DTSTART:20120201T000000
RRULE:FREQ=YEARLY;INTERVAL=1;BYDAY=3SU;BYMONTH=2
TZOFFSETFROM:-0200
TZOFFSETTO:-0300
TZNAME:Standard Time
END:STANDARD
BEGIN:DAYLIGHT
DTSTART:20121001T000000
RRULE:FREQ=YEARLY;INTERVAL=1;BYDAY=3SU;BYMONTH=10
TZOFFSETFROM:-0300
TZOFFSETTO:-0200
TZNAME:Daylight Savings Time
END:DAYLIGHT
END:VTIMEZONE
BEGIN:VEVENT
ATTENDEE;CN=“RoSciotta";ROLE=REQ-PARTICIPANT;RSVP=FALSE:MAILTO:[email protected]
ORGANIZER;CN="webex":MAILTO:[email protected]
DTSTART;TZID="S. America Eastern Time":20140910T130000
DTEND;TZID="S. America Eastern Time":20140910T140000
LOCATION:https://mycompany.webex.com/mycompany-en
TRANSP:OPAQUE
SEQUENCE:1
UID:WEBEX-MEETING CENTER-6.0659362-316767512-SU=mycompany-en-HN=myuser.name
DTSTAMP:20140910T160000Z
DESCRIPTION:\nHost key: 467122\n\n\nJOIN WEBEX MEETING\nhttps://mycompany.webex.com/mycompany-en/j.php?MTID=me8c133513037c1048fe0606d550 cdba3\nMeeting number: 734 441 689\nMeeting password: XXX$aaa@10\n\n\nJOIN BY PHONE\n0800-892-2409 Brazil Toll free\n1-650-479-3207 Call-in toll number (US/Canada)\nAccess code: 734 441 689\n\nGlobal call-in numbers:\nhttps://mycompany.webex.com/mycompany/globalcallin.php?serviceType=MC&ED=3167675 12&tollFree=1\n\nToll-free dialing restrictions: \nhttp://www.webex.com/pdf/tollfree_restrictions.pdf\n\n\n\nCan't join the meeting? Contact support here:\nhttps://mycompany.webex.com/mycompany/mc\n\n\nIMPORTANT NOTICE: Please note that this WebEx service allows audio and other information sent during the session to be recorded, which may be discoverable in a legal matter. You should inform all meeting attendees prior to recording if you intend to record the meeting.\n
X-ALT-DESC;FMTTYPE=text/html: Host key: 467122 <a href="https://mycompany.webex.com/mycompany-en/j.php?MTID=me8c133513037c1048fe0606d550 cdba3">Join WebEx meeting</a> <table> <tr> <td> Meeting number: </td> <td> 734 441 689 </td> </tr> </table> <table><tr><td>Meeting password:</td><td>TFF$sga@10</td></tr></table> Join by phone 0800-892-2409 Brazil Toll free 1-650-479-3207 Call-in toll number (US/Canada) Access code: 734 441 689 <a href="https://mycompany.webex.com/mycompany-en/globalcallin.php?serviceType=MC&ED=3167 67512&tollFree=1">Global call-in numbers</a> | <a href="http://www.webex.com/pdf/tollfree_restrictions.pdf">Toll-free calling restrictions</a> Can't join the meeting? <a href="https://mycompany.webex.com/mycompany-en/mc"> Contact support.</a> IMPORTANT NOTICE: Please note that this WebEx service allows audio and other information sent during the session to be recorded, which may be discoverable in a legal matter. You should inform all meeting attendees prior to recording if you intend to record the meeting.
SUMMARY:Task Force
PRIORITY:5
CLASS:PUBLIC
BEGIN:VALARM
TRIGGER:-PT5M
ACTION:DISPLAY
DESCRIPTION:Reminder
END:VALARM
END:VEVENT
END:VCALENDAR

Cisco Webex Connect Jabber 7.2.2 History Missing

Running Cisco Webex Connect 7.2.2 on W7 x64.
Anyone run into chat history missing or only showing 1 day of chat when you know that you shoud have weeks and weeks with certain persons? Default is 9999 days. Had someone ask me to start CWC as administrator and set to some other value, like 9998 days. Worked for a while and resurfaced. Other peers having same issue, so I know it is not specific to my machine. Even got new machine recently with same OS and CWC and problem has surfaced on this new machine too.
I saw that the chat is stored in a db3 file. I do find a couple of those on my machine but not sure if the client is buggy or the file truely is missing the chats. Would need a dBase III browser to find out more.
Is there a more current release of CWC 7.2.2 that might have bug fixes in it that relate to chat history being toast?
Would love to hear from others in here including Cisco support.

Joe,
I normally do not monitor this side of the community, but I am active contributor of the Unified Computing Forum, but somehow I happen to come accross your post, so I wanted to take a minute and ask you if you have tried to open a case directly with the team that support Webex?
http://www.cisco.com/en/US/prod/ps10352/webex_technical_support.html <<< Look for "Sign in to contact support." on the right
I hope that helps.
-Kenny

Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

With Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the upgrade, migration methods, and new features of the latest released Version 10.0 of Cisco Unified Contact Center Express (UCCX) with Cisco expert Abhiram Kramadhati.
Abhiram will address the following on the latest release of Cisco UCCX Version 10.0:
Installation
Upgrade from previous versions - both Linux and Windows
Migration from MCS to Cisco UCS environment - Different methods and best practices
New features - Overview and limitations
This discussion will center on install and upgrade best practices, changes in hardware support, and migration methods from MCS to Cisco UCS. He can also briefly discuss the new features introduced in 10.0. The discussion focuses the latest versions, but queries about general Cisco UCCX topics can be addressed too if time allows.
Abhiram Kramadhati is an engineer with the Contact Center Backbone group. He has been working with Cisco UCCX since he joined Cisco. During two years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in voice (40065).
For more details about this topic, refer to the recently published Tech-Talk Video and Blog.
Remember to use the rating system to let Abhiram know if you have received an adequate response.
Abhiram might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in the Voice, Video, and Collaboration community, sub-community, Contact Center discussion forum shortly after the event. This event lasts through January 31, 2014. Visit this forum often to view responses to your questions and the questions of other community members.

Hi Anurag,
Thanks for your questions.
1:Is there change in DB architecture as CUIC is the only option as compared to previous linux version UCCX ?
I assume this is from the tables regarding historical data. The database schema essentially remains the same since UCCX 9.0 had CUIC too and we had a seperate DB Space for CUIC and we still continue with that. The traditional historical tables remain and the replication process remains the same too.
2:Is there any version change for Linux OS used as VOS,
The Linux version is Red Hat Linux 5. To be precise:
[root@uccx10pub /]# cat etc/redhat-release
Red Hat Enterprise Linux Server release 5.7 (Tikanga)
3:Is there any API architecture change in UCCX 10 from previous releases ?
I can answer this more of an overview. The only enhancement in the API side is the introduction of REST API step in the script editor. You can now make REST calls from the script and this ofcourse opens up a whole new world of possiblities.
4:Since from UCCX 10 , we can only use either CAD or Finnesse at one time, whats the impact of changing this after some time in production, let say , i used CAD for 2 months and then i decided to move to Finesse, whats the impact ? or is it a smooth change as switching CUIC and HRC in previoius release ?
For the scenario you mentioned, there is absolutely no problem. The point to note is that the Finesse services are activated/deactivated but the CAD desktop services are ALWAYS running. The only condition to keep in mind is that you can use ONLY ONE type of agent desktop at any time. Also if Finesse is not used and CAD operations are used extensively, it is advisable to shutdown the Finesse service.
5:Is 3rd Party UCS hardware supported by UCCX 10 instead of using Cisco manufactured UCS , can i use HP hardware for Virtualisation ?
Yes, it can be used. This is something called as "Third party specs based specification". The most important things seen for compatibility are:
Inter CPU Model
It it is on thVMWare Hardware Compatibilty List
You can get more information about this on the "Can I use this server?" section of UC Virtualized Hardware page:
http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#.22Can_I_use_this_server.3F.22
6:Is Host name change supported?
Yes, the hostname change is supported. The prcocedure is documented in the UCCX 10.0 Administration Guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10.0.pdf (Pg 168)
Cheers,
Abhiram Kramadhati

Want to playback archived webcast recorded using Cisco webex recording. Downloaded Cisco webex meeting software from apple download page but still cannot play recording

Want to playback archived webcast recorded using Cisco webex recording. Downloaded Cisco webex meeting software from apple download page but still cannot play recording

You will probably find better support about the features of the Webex app on their support page here: http://www.webex.com/products/web-conferencing/mobile-iphone-ipad-faq.html
Doesn;t look like it's listed as a feature of the iPad app.

Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

With Anirudh Ramachandran and Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the latest advancements in Cisco UCCX (such as the integration of Cisco Social Miner to provide agent chat and better reporting using the Cisco Unified Intelligence Center), as well as the existing features of Historical Reporting, custom reporting using the historical database, Agent Email services, JTAPI integration with CUCM, and the HA over WAN cluster mechanism.
Anirudh Ramachandran is a customer support engineer at the Cisco Backbone Technical Assistance Center in Bangalore, India. Working in the Asia-Pacific time zone for the last two years, he focuses on Cisco Unified Contact Center Express issues and specializes in Linux, JTAPI/CTI integration, and UCCX system and database issues. He holds the CCNP Voice and UCCX Specialist certifications, and is also a Red Hat Certified Engineer. Anirudh writes tools and automates bug workarounds for UCCX in addition to working on TAC service requests, and currently has authored and co-authored seven such tools. Anirudh graduated from the National Institute of Technology Karnataka with a Bachelor of Technology in Computer Engineering.
Abhiram Kramadhati is an engineer with the Contact Center Backbone team in the Asia Pacific timezone. He has been working with UCCX since he started with Cisco 2 years ago. During his time at Cisco, he has built his expertise around UCCX Telephony applications, JTAPI integration, UCCX system behaviour, LDAP components and also UCCX as IPIVR in UCCE environments. He also works on other technologies including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the region. Abhiram is a Telecommunications engineer from Bangalore, India.
Remember to use the rating system to let Anirudh and Abhiram know if you have received an adequate response.
They might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video Contact Center subcommunity discussion forum shortly after the event. This event lasts through May 3, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hi Anthony,
Thanks for the question.
This is an interesting requirement, since the UCCX trigger's configuration is translated only to the Call Forward Busy External setting on the CUCM.
Trigger creation:
144768: Apr 22 21:54:23.789 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet.updateNewTrigger() - Creating a new Trigger :1234
144876: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet routePoint = 1234
144877: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet description = testt
144878: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet deviceName = testt
144879: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePool = {1B1B9EB6-7803-11D3-BDF0-00108302EAD1}
144880: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePoolName = Default
144881: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpace =
144882: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpaceName = None
144883: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet redirectCSS = default
144884: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet location = {29C5C1C4-8871-4D1E-8394-0B9181E8C54D}
144885: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet locationName = Hub_None
144886: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partition =
144887: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partitionName = None
144888: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfile =
144889: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfileName = None
144890: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyVM =
144891: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyDestination =
144892: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSS =
144893: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSSName = None
144953: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: try makeRequest() on AXL: 10.106.113.142, AXLUser: axl, AXLPassword: XXXXXX
144954: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:CCMVersionSOAPAdmin.getAXLVersion():7.1
144955: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - Start REQUEST ====================
144956: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
Connection: keep-alive
Host: 10.106.113.142:8443
Authorization: Basic YXhsOmF4bA==
SOAPAction: "CUCM:DB ver=7.1"
Accept: text/*
Content-type: text/xml; charset="utf-8"
Cache-Control: no-cache
Pragma: no-cache
Content-length: 440
http://schemas.xmlsoap.org/soap/envelope/">MADM_5691234CRS Line descriptionCallPark
144957: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - End REQUEST ==================
144958: Apr 22 21:54:23.914 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: getSocket: MADM_LIB_AXL_AXL_SOCKET_POOL-0-79[TLS_RSA_WITH_AES_128_CBC_SHA: Socket[addr=10.106.113.142,port=8443,localport=44913]]
144987: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - Start REQUEST ====================
144988: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
Connection: keep-alive
Host: 10.106.113.142:8443
Authorization: Basic YXhsOmF4bA==
SOAPAction: "CUCM:DB ver=7.1"
Accept: text/*
Content-type: text/xml; charset="utf-8"
Cache-Control: no-cache
Pragma: no-cache
Content-length: 839
http://schemas.xmlsoap.org/soap/envelope/">MADM_570testttesttCTI Route PointCTI Route PointCTI Route PointSCCPUserRing1000010000
144989: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - End REQUEST ==================
145014: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - CTI RP created.
145015: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - Created a Route Point = 1234
As you would aready know, the UCCX will send an AXL request (within the SOAP envelope) to the CUCM to create this RP. Looking at the existing code, there does not seem to be a method where we are differentiating between CFB_internal and CFB_external while sending this request.
We have taken this as an enhancement request and also spoken to the business unit about the same. It has been added to the roadmap, we will reach out to you offline to understand the business case so that the process can be expedited if needed.
Keep the questions coming
Cheers,
Abhiram Kramadhati

Convert Cisco WebEx .WRF and .ARF files for Mac OSX to .WMV

Since the Cisco WebEx Recording Editor doesn't appear to support Mac OSX, is there a way to convert Cisco WebEx recordings, .WRF and .ARF files, to .WMV or .SWF for a Mac OSX users?

Hi Ben,
Here is a copy/paste from the Arcsoft site:
What is a PHB file?
Question
What is a PHB file?
Answer
PHB files are proprietary album files used by some of our programs, namely PhotoBase. Albums do not store your images. They serve as links to files stored on your computer or removable drive. If you delete the original file, the thumbnail in the album basically becomes a dead link. For example, if you have files on a floppy disk and create an album, you'll always need to have that floppy in the drive whenever you want to view the full images. Likewise, if you have a digital camera that is read as a removable drive, you would need to have it connected if you create the album directly from the camera. The best thing to do is copy all of your images into a folder on your computer, then create the album referencing those files. Albums are useful because they let you preview and organize files on your system in a convenient fashion. It is also from albums that slide shows are made with some of our programs.

Is it possible to import Tracking Codes with Cisco WebEx Meetings Server 2.5?

Is it possible to import Tracking Codes with Cisco WebEx Meetings Server 2.5?

Hi,
In documentation, you can find only what is possible and supported in the product. We don't document what is not supported.
At this time, there is no feature request submitted for this as I assume no one requested such a feature. If your customer really needs this feature, I advise you to reach out to your/their Cisco Account Manager, explain the feature you would like to see, so they can reach out to Product Management and see if this could be built in the next product version.
I hope this helps.
-Dejan

Webex event center+encuestas o votacion

Estoy en busca de una solucion de conferencia o eventos que incluya votacion o encuestas.
al mismo tiempo necesitamos que tenga licencias perpetuas ya que sera una solucion para una camara de senadores.
la unica informacion que pude sacar es que este requerimiento cumple el WEBEX EVENT CENTER pero no encuentro su licenciamiento para realizar el proyecto.
Carlos Pinto
HIGH TECH CENTER

I do follow with step below as link http://support.microsoft.com/kb/290762, It's work fine
Note You can configure the FRS logs to record detailed debugging entries. For more information about how to configure FRS logging, click the following article number to view the article in the Microsoft Knowledge Base:
221111 Description of FRS entries in the registry
To perform a nonauthoritative restore, stop the FRS service, configure the
BurFlags
registry key, and then restart the FRS service. To do so:
Click Start, and then click Run.
In the Open box, type cmd and then press ENTER.
In the Command box, type net stop ntfrs.
Click Start, and then click Run.
In the Open box, type regedit and then press ENTER.
Locate the following subkey in the registry:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\NtFrs\Parameters\Backup/Restore\Process at Startup
In the right pane, double-click BurFlags.
In the Edit DWORD Value dialog box, type D2 and then click
OK.
Quit Registry Editor, and then switch to the Command box.
In the Command box, type net start ntfrs.
Quit the Command box.
When the FRS service restarts, the following actions occur:
The value for BurFlags registry key returns to 0.
Files in the reinitialized FRS folders are moved to a <var>Pre-existing</var> folder.
An event 13565 is logged to signal that a nonauthoritative restore is started.
The FRS database is rebuilt.
The member performs an initial join of the replica set from an upstream partner or from the computer that is specified in the Replica Set Parent registry key if a parent has been specified for SYSVOL replica sets.
The reinitialized computer runs a full replication of the affected replica sets when the relevant replication schedule begins.
When the process is complete, an event 13516 is logged to signal that FRS is operational. If the event is not logged, there is a problem with the FRS configuration.

CISCO WEBEX SUPPORT CENTER

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