Cisco WebEx Web Conference Initiation

Could someone please describe the process by which a web conference is set up on Cisco WebEx?
How does a user initiate an ad-hoc web conference? How do other users join?
What processes are taking place in the Cisco WebEx Cloud to set up the meeting? What protocols are used for initiation, control, audio/video, etc?
Any help would be greatly appreciated!
Thanks!

More interested in the SaaS, hosted cloud solution (WebEx Connect).
Although, would be nice to know if it works the same way with MeetingPlace/WebEx integration.

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CWMS - I receive an error 104 when attempting to lauch into the WebEx web conference. Any thoughts what the cause might be?

CWMS - version 2.0
I have a 2 different customers (or prospects) who are unable to launch into a WebEx web session. As these are potential customer our ability to troubleshoot with them is limited. Heres what we find:
. Using Windows OS (version unknown)
They were using IE as well as Google Chrome during our test (versions unknown)
We did verify that they were capable of reaching the internet
After launching the "join meeting" URL, the end user had several errors (as we tried to launch in Google Chrome as well as IE):
Setup unsuccessful, error 104, error 103, run a temporary application, setup unsuccessful
Any help or direction would be appreciated!
Thank you,
RC

I read that the cloud offering of WebEx (WBS28, WBS29) offers a TFS (Temporary File Solution) which is designed for participants in a locked down Windows environment - to join a WebEx meeting (without administrator rights).
Does the "CWMS" version 2.0 or version 2.5 support TFS?
Thank you,
Ray Capriolo

Cannot connect to Cisco WebEx meeting with Safari 5.1.9 / 10.6.8

I'm trying to join an Internet meeting which is running through the Cisco WebEx system. When I click on the meeting url, it takes me to a login page; I enter my name & email, click the Join button, and go to a page that says "One Moment Please…" And stops; it goes no further.
If I drag the url to Chrome, it goes through the same routine to "One Moment Please…" then after one moment the "Cisco WebEx Meeting Center" software (previously downloaded and installed) opens, and I'm in the meeting okay.
Same positive result with Firefox.
But Safari won't do it. I discovered that Java (which is used by the Cisco software) was turned off in Safari, so turned it on; no help. I reinstalled Safari (5.1.9), Java (update 15), and the latest Security update. No help. Chrome and Firefox still work, but not Safari.
Of course I could use Chrome or Firefox, but after being an Apple loyalist for 25 years, my first choice of course is Safari… though I'm beginning to wonder why, with all the constant "Web pages must be force reloaded" and spinning beachballs it's been giving me.
I was on the phone for an hour with a knowledgeable and helpful Cisco rep, who in the end was as stumped as I was. Everything works, but Safari.
(Btw, I found a Discussion from 2009 which suggests "WebEx uses VERY OLD APIs and will not run in 64-bit Safari. For now, use Safari in 32-bit mode or just use Firefox to launch WebEx." Tried that, didn't help. Presumably WebEx has be updated in the last four years.)
Anyone have any ideas?

I'd use that terminal command - takes seconds (and a restart) + no download. But otherwise yes - the 10.6.8 v1.1 then the update & anything else software update picks up (not safari, obviously )
Some people happily get a copy of just the safari 5.0.5 application & use that, since apparently it works, although I'm not sure what cookie function you'll get (easy enough to see). You'd use Pacifist to extract it from the 5.0.5 installer package, or grab it from a backup.
Although you'd hope software update would catch the security change - I'm not sure if the combo would overwrite the new or not... on the one hand, it's newer, but on the other, it sure over-wrote safari 5.1 when i checked it... so better to be sure, I haven't checked since that update.
If you look at the files in /System/Library/Keychains/ afterwards - if EVRoots.plist, SystemRootCertificates.keychain, and SystemTrustSettings.plist are all dated 23 April 2011, the combo rolled them back - if they're later... it didn't.
Apple do know, since bug reports come back as 'duplicate of...' - but there's no public info to my knowledge.
How much of a security issue is this? Should I worry about it, or just leave it until they update to fix?
more privacy than real security, I'd say - although there are add-ons to manage cookies.

Want to playback archived webcast recorded using Cisco webex recording. Downloaded Cisco webex meeting software from apple download page but still cannot play recording

Want to playback archived webcast recorded using Cisco webex recording. Downloaded Cisco webex meeting software from apple download page but still cannot play recording

You will probably find better support about the features of the Webex app on their support page here: http://www.webex.com/products/web-conferencing/mobile-iphone-ipad-faq.html
Doesn;t look like it's listed as a feature of the iPad app.

MeetingPLace 7.0: Display duration in Home Administration Web Conferences

From the web server of MeetingPlace as an administrator I can view running web conference information.
But there are several conferences with a duration of one day and more (see attached screen shot).
When I verify these conferences in conference manager they all had a duration below 60 minutes.
Is the display of the duration in web interface not the duration but the time passed since starting or is it a bug or something else.

Number of MeetingPlace Web servers:
- depends on the load, and whether external attendance (outside your organisation) is required. For enterprises you will use a minimum of 1 internal, 1 external server.
- Database is dependant whether you design for fault tolerance, and load related. On a MP Web server is okay, as long as you know the risks involved.
For the further description following URL may help you
http://www.cisco.com/en/US/docs/voice_ip_comm/meetingplace/7x/english/administration/web_servers_config_in_app_server.html
http://www.cisco.com/en/US/docs/voice_ip_comm/meetingplace/7x/english/installation/install_order.html

Cisco Webex Connect Jabber 7.2.2 History Missing

Running Cisco Webex Connect 7.2.2 on W7 x64.
Anyone run into chat history missing or only showing 1 day of chat when you know that you shoud have weeks and weeks with certain persons? Default is 9999 days. Had someone ask me to start CWC as administrator and set to some other value, like 9998 days. Worked for a while and resurfaced. Other peers having same issue, so I know it is not specific to my machine. Even got new machine recently with same OS and CWC and problem has surfaced on this new machine too.
I saw that the chat is stored in a db3 file. I do find a couple of those on my machine but not sure if the client is buggy or the file truely is missing the chats. Would need a dBase III browser to find out more.
Is there a more current release of CWC 7.2.2 that might have bug fixes in it that relate to chat history being toast?
Would love to hear from others in here including Cisco support.

Joe,
I normally do not monitor this side of the community, but I am active contributor of the Unified Computing Forum, but somehow I happen to come accross your post, so I wanted to take a minute and ask you if you have tried to open a case directly with the team that support Webex?
http://www.cisco.com/en/US/prod/ps10352/webex_technical_support.html <<< Look for "Sign in to contact support." on the right
I hope that helps.
-Kenny

Ask the Experts: Single Sign-On with Cisco WebEx Meetings Server, Internet Reverse Proxy, and Enterprise License Manager Solutions

With Arun Kumar
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Single Sign-On (SSO) with Cisco WebEx Meetings Server (Cisco WMS), Internet Reverse Proxy (IRP), and Enterprise License Manager (ELM) solutions.
SSO standards such as Security Assertion Markup Language (SAML) 2.0 provide secure mechanisms for passing credentials and related information between different websites that have their own authorization and authentication systems. SSO enables simplified user authentication and management.
IRP provides public access, enabling users to host or attend meetings from the Internet and mobile devices. Although IRP is optional, Cisco encourages its use because it provides a better user experience for your mobile workforce.
Example question topics include:
SSO profiles and SAML 2.0 Identity providers (IdPs) supported in Cisco WMS
Basic configuration of IdPs
Interaction between IdPs and Cisco WMS
Difference between the cloud client implementation and Cisco WMS
Meeting access behavior in a split-horizon network topology with SSO
How to enable public access to Cisco WMS
Cisco WMS ELM operations
Cisco WMS ELM compared to other unified communications ELM or standalone ELM and compatibility/inoperability between them
Arun Kumar is a team lead in the San Jose Conferencing Technical Assistance Center. He has over eight years of experience in conferencing technology and specializes in Cisco Unified Meeting Place Express and Cisco WebEx Meeting Server. He joined Cisco in 2010 as an escalation engineer for the Cisco Telepresence group. Before joining Cisco he worked for the UK's third-largest internet service provider Supanet on VoIP technology and the *Nix domain. Kumar holds a master of science degree in computer science from Sikkim Manipal University in India, and he holds CCIE (Voice) and VMware Certified Professional certifications.
Remember to use the rating system to let Arun know if you have received an adequate response.
Arun might not be able to answer each question because of the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice, and Video community Other Subjects subcommunity shortly after the event. This event lasts through Monday May 17, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hello Mobile Service,
CWMS and Jabber integrations:
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_E4CC9599_00_environment-configuration-guide_chapter_01.html#JABW_TK_SF2ED5E1_00
In above link start from section: Set Up Cisco WebEx Meetings Server on Cisco Unified Presence
then move to section: Add Cisco WebEx Meetings Server to a Profile
Once done, move to section: Specify Conferencing Credentials in the Client side. You will see above server already listed there, just go ahead and enter your username and password (pleae make sure this user already exists on your CWMS) and accept any certificate/s if presented. Jabber Integration is done and you can start testing the same.
Attached CWMS - AFDS integration doc.
Please let me know if any furhter question.
Thanks, Arun

Cisco NAC Web Agent + Windows 8

Hello,
I´m implementing a Cisco ISE 1.2 and I am having troubles with NAC Web Agent and Windows 8 compatibility.
All time that I try install NAC Web Agent in Windows 8, I get the message "Agent User Operating System is Not Supported".
Follow are some informations about my Environment:
ISE 1.2 Patch 3
OS: Windows 8 Enterprise
IE: 10 (In Desktop Mode w and w/o Compatibility View)
NAC Web Agent: 4.9.0.1007
Could you help me ?
Best Regards,
Daniel Stefani

Hi Charles,
I can download all this files, but I can’t import it in ISE Resourses.
NAC Agent MST files
nacagentsetup-mst-4.9.3.9.zip
NAC Agent MSI Installation file
nacagentsetup-win-4.9.3.9.msi
NAC Agent Installation Package
nacagentsetup-win-4.9.3.9.tar.gz
Mac Agent Installation Package for MacOSX
CCAAgentMacOSX-4.9.3.803.tar.gz
NAC Agent MST files
nacagentsetup-mst-4.9.3.5.zip
NAC Agent MSI Installation file
nacagentsetup-win-4.9.3.5.msi
NAC Agent Installation Package
nacagentsetup-win-4.9.3.5.tar.gz
In this link that you sent me doesn’t have options to Cisco NAC Web Agent.
But in the follow yes…
http://software.cisco.com/download/release.html?mdfid=283801620&flowid=26081&softwareid=283802505&release=1.2&relind=AVAILABLE&rellifecycle=&reltype=latest
Best Regards,
Daniel Stefani

Web conference/ lenovo communications utility not working

Web conference wont open. This has worked before so i dont know what has happened. I have tried uninstalling/reinnstalling it but the same thing occurs. It loads for a second, but does not open. I have a e531 laptop, windows 7 Any ideas?

It is not a registry setting; it is a configuration of the camera firmware.
What specific Lenovo system(s) are your users struggling with?
As far as I know, camera privacy is disabled by default and the only way it could become enabled is if a user enabled it.
Note that the easier way to enable/disable privacy is with the "Hide my video image" button on the main screen (just under the camera image) of Communications Utility. I doubt your users are going into the advanced panel and checking the privacy box from your screenshot. Is it possible they are clicking on "hide my video image"?

Screen refresh for participants very slow on beehive web conference

When I am sharing my desktop with participant on Beehive web conference, the screen refresh is very slow for the participants. It almost takes 1 minute for the screen to refresh on the participants screen. I am on Windows 7.
Appreciate your help.
Thanks in advance.

Hi,
Given we have very little control over the network bandwidth of the end user it is difficult to determine what the problem could be - normally the refresh is reasonably fast but if there are a lot of users or a restricted bandwidth it can show down a bit.
One trick to aid the display is to not move the mouse around the screen - pointing to the entities on the page will increase the amount of information being sent. If you can click one and wait for the screen to be rendered at the other end before continuing it may be a bit quicker.
Phil

The selected signed file could not be authenticated. The file might have been tampered with or an error might have occured during download. Please verify the MD5 hash value against the Cisco Systems web site

I am trying to load any 9.0.3 firmware on my UCM 5.0.4.2000-1 server. Every newer firmware I load throws the following error. I have verified the MD5 is correct and also downloaded the file several times with the same result. I can load the same firmware file on another UCM server and it loads fine. Any ideas?
Thanks in advance!
Error Message:
The selected signed file could not be authenticated. The file might have been tampered with or an error might have occured during download. Please verify the MD5 hash value against the Cisco Systems web site: 9b:b6:31:09:18:15:e7:c0:97:9f:e6:fe:9a:19:94:99
Firmware File: cmterm-7970_7971-sccp.9-0-3.cop.sgn
UCM version: 5.0.4.2000-1

Thanks for your reply. We have a lab environment where I maintain UCM 5.0, 5.1, 6.0, 6.1, 7.0, 7.1 and 8.0 servers each running the latest released firmware for our QA testing team. I have downloaded and installed the latest device packages but find that if I try to install any firmware newer then 8.3.1 on either 5.0.4 or 6.0 i start getting MD5 hash authentication errors. It looks like 9.0.3 firmware should work on UCM 5.0 and 6.0 so I am lost as to why I can't seem to update any firmware for any model phone if it is newer then version 8.3.1 on either 5.0 or 6.0. while 5.1 and 6.1 work without issues. Maybe it is just a bug. I mostly wanted to see if anyone else has experienced this or if it is just me.

Convert Cisco WebEx .WRF and .ARF files for Mac OSX to .WMV

Since the Cisco WebEx Recording Editor doesn't appear to support Mac OSX, is there a way to convert Cisco WebEx recordings, .WRF and .ARF files, to .WMV or .SWF for a Mac OSX users?

Hi Ben,
Here is a copy/paste from the Arcsoft site:
What is a PHB file?
Question
What is a PHB file?
Answer
PHB files are proprietary album files used by some of our programs, namely PhotoBase. Albums do not store your images. They serve as links to files stored on your computer or removable drive. If you delete the original file, the thumbnail in the album basically becomes a dead link. For example, if you have files on a floppy disk and create an album, you'll always need to have that floppy in the drive whenever you want to view the full images. Likewise, if you have a digital camera that is read as a removable drive, you would need to have it connected if you create the album directly from the camera. The best thing to do is copy all of your images into a folder on your computer, then create the album referencing those files. Albums are useful because they let you preview and organize files on your system in a convenient fashion. It is also from albums that slide shows are made with some of our programs.

Cisco WebEx Meetings Server Enterprise License Manager

Multi-facetted question for anyone who can answer:
1) Can Cisco WebEx Meetings Server(CWMS) use an off box Enterprise License Manager (ELM)
2) Can non-CWMS UC Applications utilize the embedded ELM that comes with CWMS in lieu of the scenario in the above question
3) If neither scenario 1 or 2 have "yes" answers, is there a roadmap in place for this to happen?
Thanks in advance!

Hello Mobile Service,
CWMS and Jabber integrations:
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_E4CC9599_00_environment-configuration-guide_chapter_01.html#JABW_TK_SF2ED5E1_00
In above link start from section: Set Up Cisco WebEx Meetings Server on Cisco Unified Presence
then move to section: Add Cisco WebEx Meetings Server to a Profile
Once done, move to section: Specify Conferencing Credentials in the Client side. You will see above server already listed there, just go ahead and enter your username and password (pleae make sure this user already exists on your CWMS) and accept any certificate/s if presented. Jabber Integration is done and you can start testing the same.
Attached CWMS - AFDS integration doc.
Please let me know if any furhter question.
Thanks, Arun

831 router....'loading cisco router web setup. please wait'

We just received a used 831 from our other office. I put in http://10.10.10.1 then click continue for the language. It comes to a screen that reads: 'Loading Cisco Router Web Setup. Please Wait...' thats as far as it will go. I'm not sure where to start I'm new to cisco routers. I have read the manual that came w/ it but couldn't find out any information. Your help will be greatly appreciated.
Thanks

Hello Brandon,
CRWS is a little bit buggy, try SDM instead, which is supposed to be the replacement for CRWS. YOu can download it here:
http://www.cisco.com/pcgi-bin/Software/Tablebuild/doftp.pl?ftpfile=pub/web/sdm/SDM-V231.zip&swtype=FCS
When asked for a user ID, just use anonymous/anonymous, it will allow the download.
If you cannot download, post your email address and I will send you the file.
You could also try another browser, such as Firefox:
http://www.firefox.com
HTH,
GNT

ICal is not importing an ICS file sent by Cisco Webex

Hello everyone.
I've been trying to find an answer for this issue, but I haven't found anything specific to what I'm facing.
When I send or receive an invitation which was sent by Cisco Webex, I simply can't add it to iCal.
When I click on the ICS file, iCal opens however nothing happens. No error, nothing. It simply ignores that, as it never existed.
Several months ago I quit iCal and started using BusyMac, it was working ok, but then the company I work moved to Outlook 365 and BusyCal was not ready for that, then when it became ready, it started to present some instabilities... then I quit BusyCal and got back to iCal.
Now I always have to add an appointment manually, which is just not handy for someone who has several webex appointments per week.
It's being months now that I am facing this issue. I thought that we the new version of Cisco Webex would solve that, but it did not.
Any help is really appreciated.
Thank you.
PS: Today I was really decided to open a ticket at Cisco's support (Available 24 hours a day, 7 days a week for current customers only.) but guess what...
"We're very sorry. There was a problem and we weren't able to process your request. Please try again! "
I tried, and I tried, and I tried again... and here I am.

BEGIN:VCALENDAR
PRODID:-//Microsoft Corporation//Outlook 10.0 MIMEDIR//EN
VERSION:2.0
METHOD:REQUEST
BEGIN:VTIMEZONE
TZID:S. America Eastern Time
BEGIN:STANDARD
DTSTART:20120201T000000
RRULE:FREQ=YEARLY;INTERVAL=1;BYDAY=3SU;BYMONTH=2
TZOFFSETFROM:-0200
TZOFFSETTO:-0300
TZNAME:Standard Time
END:STANDARD
BEGIN:DAYLIGHT
DTSTART:20121001T000000
RRULE:FREQ=YEARLY;INTERVAL=1;BYDAY=3SU;BYMONTH=10
TZOFFSETFROM:-0300
TZOFFSETTO:-0200
TZNAME:Daylight Savings Time
END:DAYLIGHT
END:VTIMEZONE
BEGIN:VEVENT
ATTENDEE;CN=“RoSciotta";ROLE=REQ-PARTICIPANT;RSVP=FALSE:MAILTO:[email protected]
ORGANIZER;CN="webex":MAILTO:[email protected]
DTSTART;TZID="S. America Eastern Time":20140910T130000
DTEND;TZID="S. America Eastern Time":20140910T140000
LOCATION:https://mycompany.webex.com/mycompany-en
TRANSP:OPAQUE
SEQUENCE:1
UID:WEBEX-MEETING CENTER-6.0659362-316767512-SU=mycompany-en-HN=myuser.name
DTSTAMP:20140910T160000Z
DESCRIPTION:\nHost key: 467122\n\n\nJOIN WEBEX MEETING\nhttps://mycompany.webex.com/mycompany-en/j.php?MTID=me8c133513037c1048fe0606d550 cdba3\nMeeting number: 734 441 689\nMeeting password: XXX$aaa@10\n\n\nJOIN BY PHONE\n0800-892-2409 Brazil Toll free\n1-650-479-3207 Call-in toll number (US/Canada)\nAccess code: 734 441 689\n\nGlobal call-in numbers:\nhttps://mycompany.webex.com/mycompany/globalcallin.php?serviceType=MC&ED=3167675 12&tollFree=1\n\nToll-free dialing restrictions: \nhttp://www.webex.com/pdf/tollfree_restrictions.pdf\n\n\n\nCan't join the meeting? Contact support here:\nhttps://mycompany.webex.com/mycompany/mc\n\n\nIMPORTANT NOTICE: Please note that this WebEx service allows audio and other information sent during the session to be recorded, which may be discoverable in a legal matter. You should inform all meeting attendees prior to recording if you intend to record the meeting.\n
X-ALT-DESC;FMTTYPE=text/html: Host key: 467122 <a href="https://mycompany.webex.com/mycompany-en/j.php?MTID=me8c133513037c1048fe0606d550 cdba3">Join WebEx meeting</a> <table> <tr> <td> Meeting number: </td> <td> 734 441 689 </td> </tr> </table> <table><tr><td>Meeting password:</td><td>TFF$sga@10</td></tr></table> Join by phone 0800-892-2409 Brazil Toll free 1-650-479-3207 Call-in toll number (US/Canada) Access code: 734 441 689 <a href="https://mycompany.webex.com/mycompany-en/globalcallin.php?serviceType=MC&ED=3167 67512&tollFree=1">Global call-in numbers</a> | <a href="http://www.webex.com/pdf/tollfree_restrictions.pdf">Toll-free calling restrictions</a> Can't join the meeting? <a href="https://mycompany.webex.com/mycompany-en/mc"> Contact support.</a> IMPORTANT NOTICE: Please note that this WebEx service allows audio and other information sent during the session to be recorded, which may be discoverable in a legal matter. You should inform all meeting attendees prior to recording if you intend to record the meeting.
SUMMARY:Task Force
PRIORITY:5
CLASS:PUBLIC
BEGIN:VALARM
TRIGGER:-PT5M
ACTION:DISPLAY
DESCRIPTION:Reminder
END:VALARM
END:VEVENT
END:VCALENDAR

Cisco WebEx Web Conference Initiation

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