Cisco workforce quality management recording issue

Hi,
Has anyone had any success with resolving the below issue with WF quality manager.
QM2014
Message:
*Variable (\*Variable) did not receive packets for at least 15 seconds for a call on device *Variable on Quality Management Recording Server *Variable (*Variable).
regards,
Scott

Could you possibly provide more information on the issue you are having and product/version you are using?
Regards,
Bill

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    Welcome to the Cisco Support Community Ask the Expert conversation.  This is an opportunity to learn and ask questions about Cisco Unified CM call recording solution that provides the ability to record customer conversations for compliance purpose. This topic will cover an overview, configuration and troubleshooting of the call recording feature.
    Monday, January 19th, 2015 to Friday, January 30th, 2015
    Harmit Singh is a technical leader with the High Touch Technical Services (HTTS) and Technical Assistance Center (TAC) Unified Communications teams based in Bangalore. He has broad experience in Cisco Unified Communications infrastructure solutions. He has 10 years of experience working with large enterprise and service provider networks. He also holds CCIE certifications (#20012) in Voice and Collaboration as well as Red Hat and VMware certifications.
    Mohammed Noorulla Khan is a customer support engineer in High-Touch Technical Services (HTTS)  Unified Communications teams based in Bangalore. His areas of expertise include Cisco Unified Communications Manager, Gateways, and Jabber. He has over 6 years of industry experience working with large enterprise and service provider networks. He also holds CCIE certifications (#35741) in Voice and VMware certifications.
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    Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video  community, subcommunity, IP Telephony, shortly after the event. This event lasts through January 30th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

    Hi Maheshwar,
    Thank you for your query. Please find my response below:
    1> Do we support recording with HCS environment and which 3rd party vendors are validated with HCS based call control 10.1.1?
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    Option
    Notes
    Recording
    All Recording applications that are supported by Unified CCE are supported on HCS for CC. For details, see Recording section in Agent and Supervisor Capabilities.
    With respect to which 3rd party vendors have been validated, marketplace.cisco.com is a good place to crosscheck this info. You will find a Cisco Compatible Logo against the partners listed there. The logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.
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    http://solutionpartner.cisco.com/web/sip/wiki/-/wiki/Main/Unified+CM+Silent+Monitoring+Recording+Supported+Device+Matrix
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    Regards,
    Harmit Singh.

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    2014-03-23 23:03:03:724 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'.  Retries will occur automatically.
    2014-03-23 23:03:32:131 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'.  Retries will occur automatically.
    2014-03-23 23:03:35:766 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'.  Retries will occur automatically.
    2014-03-23 23:04:04:158 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'.  Retries will occur automatically.
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    2014-03-23 23:09:44,223 INFO  QMCT0000 Sending Response <10.10.10.5>: Head[26,158,1]InvokeId=1;StatusCode=0;StatusText=OK;StatusMemory=0,0446;StatusThreads=0,0033;<
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    2014-03-23 23:09:44,254 INFO  QMCT0000 <Agent[type=Network,dev=SEP000C290478A3,ip=10.10.10.5,id=1.PC3]> created successfully.
    2014-03-23 23:09:44,254 INFO  QMCT0000 <Agent[type=Network,dev=SEP000C290478A3,ip=10.10.10.5,id=1.PC3]> registered successfully.
    2014-03-23 23:09:44,270 INFO  QMCT0000 <Agent[type=Network,dev=SEP000C29B5DB52,ip=10.10.10.5,id=1.PC1]> created successfully.
    2014-03-23 23:09:44,270 INFO  QMCT0000 <Agent[type=Network,dev=SEP000C29B5DB52,ip=10.10.10.5,id=1.PC1]> registered successfully.
    2014-03-23 23:15:43,039 INFO  QMCT0000 Client Connected <10.10.10.5>
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    2014-03-23 23:27:01,859 INFO  QMCT0000 NT Service requested shutdown <QM CTI Server[Configuration[10.10.10.5:52102][30,3]][running=true]>
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    2014-03-23 23:27:02,124 INFO  QMCT0000 Request handling shutdown complete.
    2014-03-23 23:27:02,124 INFO  QMCT0000 CTI Service shutdown complete.
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    2014-03-23 23:27:03,372 INFO  QMCT0000 NT Service requested start.
    2014-03-23 23:27:03,856 ERROR QMCT2006 Cannot load configuration from Data API Service.
    2014-03-23 23:27:03,856 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>.  Retry in <30000> ms.
    2014-03-23 23:27:33,886 ERROR QMCT2006 Cannot load configuration from Data API Service.
    2014-03-23 23:27:33,886 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>.  Retry in <30000> ms.
    2014-03-23 23:28:03,947 ERROR QMCT2006 Cannot load configuration from Data API Service.
    2014-03-23 23:28:03,947 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>.  Retry in <30000> ms.
    2014-03-23 23:28:34,008 ERROR QMCT2006 Cannot load configuration from Data API Service.
    2014-03-23 23:28:34,008 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>.  Retry in <30000> ms.
    2014-03-23 23:29:04,054 ERROR QMCT2006 Cannot load configuration from Data API Service.
    2014-03-23 23:29:04,054 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>.  Retry in <30000> ms.
    2014-03-23 23:29:32,758 INFO  QMCT0000 NT Service requested shutdown <null>
    2014-03-23 23:29:32,773 INFO  QMCT0000 CTI Service shutdown complete.
    dbproxy.log
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    2014-03-23 22:02:05,442 INFO  QMDP0000 NT Service requested start.
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    2014-03-23 22:02:35,924 ERROR QMDP2001 Unable to load database connection properties from Data API Service
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    Thank you

    Did you ever get this resolved?  This product is horrible.  I fix one thing and then another is broken.

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