CiscoWorks 2.5

I've a variety of cisco switches (3524,3550,3560,3570, 6509) in our network, but I kept getting "partially success" in RME/Config Management/Archive Management. The error messaage is "Failed to fetch config using RCP.Connection refused: connect Verify RCP is enabled or not" when it comes to VLAN. It made no difference if I enabled RCP on the switches or not. I do not have the same problem with routers though..
Has anybody ever been able to get the switch config archived via CiscoWorks 2.5 successfully?
Any suggestion is greatly appreciated.
TIA,
hieu

In order to archive the vlan.dat file you will need to make sure telnet or shh is enabled.
Also, have a look at the RME device attributes and see if any field is marked as "Default Not Defined". If so, correct this field and try again.

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Follow-up on "LastSeen" field of UserTracking in CM of CiscoWorks

Found this discussion here ("LastSeen" field of UserTracking table in Campus Manager of CiscoWorks).
Here is a few follow-up questions:
If UT acquisition is scheduled to run everyday, and a user end host (PC workstation) is online all the time on the same port, does the LastSeen column change everyday?
If the LastSeen field stales, what could be the reason(s)? I guess the troubleshooting should start with the log files. What should one look for?
If a user end host powers down everyday during the UT acquisition, what happens?
Thanks!
Wei

1. Yes.
2. If it stales, it could be that Data Collection is not running properly (there is a bug in CM 5.2.1 where this can happen if wireless devices are in the network), or it could be that the end host could not be found. The log would be ut.log for UT acquisition, and ani.log for Data Collection.
3. If the user power downs their host before UT acquisition can see it, then the last seen field will not be updated. This kind of thing is why we added Dynamc UT. Dynamic UT allows UT to get notified when users enter or exit the network in near real-time.

Error while trying to open RME home in Ciscoworks LMS 3.2

Dear friends,
I get the following error while trying to open RME home.
"Error occurred while fetching Out-of-Sync count"
Here's the exact error message:
HOME0004: Error occurred while fetching Out-of-Sync count. Check RMEHome.log for more details.
Pls advise.
Thanks a lot
Gautam

Dear Jason,
Now, i dont get this error and the home page opens but i get the following message in red text for some portions of RME:
You are not authorized to view the detailsI also tried creating another user with full privileges and used his login but still i see the same results.I had installed LMS the first time in non-ACS mode and the second time i re-installed on top of the previous installation again because i got some Apache errors. I dont think that the reinstall prompted me for the ACS mode but from what i see, it is local and not ACS.Do you think that i should try to reinstall again Ciscoworks? Is reinstall better or uninstall and a subsequent fresh install?

CiscoWorks user options "device type groups|switch and Hubs"

Hi,
We are using CiscoWorks software to deploy new configuration to our network devices. Because our environnement is mixed about version of network devices we have to create a new netconfig job for each device model, because in some plate-forme configuration option, syntax maybe different of each other.
When I create a new netconfig job with my username under "device type groups|switch and Hubs" I have a list there of all plate-forme we have in our production environnement managed by CiscoWorks software. I know thoses group was'nt define by on of us and thoses are define by default in CiscoWorks software, but they are hiden by default per user basic.
We have a new one in our team, I had created his user name and password, but I can find the option where I can asked to make visible to him plate-form device type group as I have in my user configuration.
Also, is it possible to copy private define group to an other user without to make thoses as public ?
Thanks a lot !

Here,
is a view of what I have with my user
but in his profile he is only see
Device type Groups
     + Routers
     + Switches and Hubs
     + Wireless
if he clic on the plus sing to develop group "Switches and Hubs" he see all switches and hub managed by CiscoWorks software. I know He did not create Cisco Catalyst 2912 XL Switch and Cisco Catalyst 2924 XL Switch group in my profile. I know we have to modify an option in CiscoWorks per user basic to view those group, the person who where that option should be modifiy is currently in vacation, but he will need that option enable before our specialist will be back !
Thanks a lot !

How do you install RSAC 4.3.2 when upgrading to ciscoworks LMS 3.2.1?

We have ciscoworks LMS 3.2 which we have recently updated to ciscoworks 3.2.1 using the ciscoworks 3.2 Service Pack 1 patch file. In the "Readme for CiscoWorks LAN Management Solution 3.2 Service Pack 1" document, it says that you have to install the Remote Syslog Collector 4.3.2 separately. It says the file (setup.exe) is located at disk1/RSAC. However, ciscoworks 3.2 Service Pack 1 only appears to be a patch file and when we ran the patch file on our Remote Syslog Collector server, the version remained at 4.3.0. When I looked at the server where RME is installed (version 4.3.2), it says that Syslog Analyzer is 4.3.2 and Syslog Collector is version 4.3.0. The patch file doesn't look like it has the installation files for RSAC 4.3.2 and there doesn't seem to be a directory that was created on the RME server to install the updated RSAC from, so how do you upgrade from RSAC 4.3.0 to RSAC 4.3.2?

I opened up a TAC case, worked with TAC, and was able to update RSAC to version 4.3.2. The procedure is:
1. Download the ciscoworks LMS 3.2.1 patch file to the remote syslog server.
2. Create a temporary directory on the remote syslog server (ex. c:\test)
3. Go into the directory with the extracted LMS 3.2.1 patch file and type the command:
Ciscoworks_LMS_3.2.1.exe /extract_all:c:\test
4. Go into the c:\test directory and find the RSAC folder. In the RSAC folder is a setup file. Run setup and install RSAC 4.3.2 over RSAC 4.3.0 (if you uninstall RSAC 4.3.0, you will get a message saying that RSAC 4.3.0 must be installed before installing RSAC 4.3.2)
5. Check the installation by going to Common Services->Software Center->Software Update on the remote syslog server. The version should be RSAC 4.3.2.

User tracking not finding any hosts in Ciscoworks LMS 3.1

L.S.
Our test-configuration is as follows:
Application versions:
Ciscoworks LMS 3.1
Ciscoworks Common Services 3.2.0
Campus Manager 5.1.4
We have 31 managed devices in Campus Manager (data has been collected on all),
Edit: All of them show up green in the topology window.
The device are: 2 6509 cores (running IOS s72033_rp-IPSERVICESK9_WAN-M version 12.2(18)SXF8), 1 ASA firewall (running ASA-OS version 8.0.5) and 29 switches (2960 and 3560 models both running ios version 12.2(52)SE). The switches are connected as follows:
User tracking jobs are running normally, but aren't finding any end-hosts or IP phones at all (I suspect around 250-500 hosts+ on these switches)
We are running SNMP v3 on the switches and have added the following configuration items to all the switches:
snmp-server group readonly v3 auth context vlan-1
<repeat for all present snmp-contexts as shown in show snmp context output>
snmp-server group readonly v3 auth context vlan-83
Debugging is enabled in CM->Admin->Debugging Options->User Tracking Server
This is the UT.log file of the last major acquisition:
messages will remian logged to file: D:\PROGRA~1\CSCOpx\log\ut.log
2010/01/13 14:00:01 main MESSAGE ProcessInitializer: Properties will be read from D:\PROGRA~1\CSCOpx\campus\etc\cwsi\ut.properties
I= 0value *.*.*.*
I= 1value 6
I= 2value 1
2010/01/13 14:00:01 main MESSAGE DBConnection: Created new Database connection [hashCode = 10969598]
PartialOrderNode tree dump: time base = VMPSMajor
<root>
    VMPSMajor: <root>
    VMPSMajor:     VMPSMajor.GetXMLData
    VMPSMajor:         VMPSMajor.PingSweep
    VMPSMajor:         VMPSMajor.PopulateFromDCR
    VMPSMajor:             VMPSMajor.GetPortStatus
    VMPSMajor:                 VMPSMajor.GetBridgeTable
    VMPSMajor:             VMPSMajor.Sweep
    VMPSMajor:                 VMPSMajor.GetIpXlateTable
    VMPSMajor:                 VMPSMajor.GetIpv6XlateTable
    VMPSMajor:                     VMPSMajor.GenerateTable6
    VMPSMajor:                         VMPSMajor.GenerateTable
SMFunction evaluation order: time base = VMPSMajor
VMPSMajor.GetXMLData Major
VMPSMajor.PingSweep Minor
VMPSMajor.PopulateFromDCR Major
VMPSMajor.GetPortStatus Minor
VMPSMajor.Sweep Major
VMPSMajor.GetBridgeTable Minor
VMPSMajor.GetIpXlateTable Minor
VMPSMajor.GetIpv6XlateTable Minor
VMPSMajor.GenerateTable6 Major
VMPSMajor.GenerateTable Major
Time base VMPSMajor has 5 major nodes and 3 minor traversals.
log4j:ERROR No appenders could be found for category (CTM.common).
log4j:ERROR Please initialize the log4j system properly.
In classlist loader
In classlist loader processing sub classes
updation done
In classlist loader completed
2010/01/13 14:00:03 main MESSAGE DBConnection: Created new Database connection [hashCode = 12524859]
Calling default
Subnet to SubnetData Map Size :73
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 12524859]
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 10969598]
2010/01/13 14:04:50 main MESSAGE DCRDevWrapper: Closing DCRProxy
I'm slowly getting to a dead end here. What am I missing?

Well, our problem was resolved finally through a weird coincendence after having a websession with a Cisco TAC engineer (TAC case SR 613376661)
We changed the
snmp-server group readonly v3 auth context vlan-xxxx
commands in the switches to:
snmp-server group writeonly v3 auth context vlan-xxxx
that is: use the writestring in the snmp-server groups instead of the read string.
After we changed that, all of the User Tracking mysteriously started working.
As far as I know, the writestring should not be needed, but apparently it is....
Is there any explanation for this?

Ciscoworks -- Intrenal error in communication channel

Hi Netpro Team,
I am getting an error "Intrenal error in communication channel" while editing or adding/deleting snmp credentials
in common services...(LMS-3.x);
We tried restarting the ciscoworks services, but still getting the same problem.
Please help to resolve this problem

Yes, Re-installed should take care of the issue..
However here the links for Patch (CS 3.3 and CS 3.2..apply which ever is applicable)
http://www.cisco.com/cisco/software/cart.html?imageGuId=9EE33249152B32176193349929E47597B46DC3C5&i=rs
http://www.cisco.com/cisco/software/cart.html?imageGuId=0C4F05EB3894563EC7BEC44C3E7D494AC34E9B88&i=rs
Thanks
Afroj

CiscoWorks LMS 2.6

Dear All
We are running CiscoWorks LMS 2.6
I have scheduled a backup in Common Services > Server > Admin > Backup
My question is, what does this backup actually do?
Does it just backup the CW configuration?
Or does it include data such as devices configuration archive, reports, jobs, device inventory etc
If it does not, anyone have a suggestion of how this can be achieved?
I am looking into DR scenario - i.e. how we can restore net devices if the device AND CW server is destroyed.
Thanks
Phil

Phil;
You may want to move this thread to the Network Infrastructure>Network Management community; they focus on LMS there.
Scott

How to add a device in Ciscoworks

Hi,
I just installed ciscoworks with resource Manager. my question is how do i scan the network or add devices. Thanks

My network is something like this I have a VPN tunnel between my NMS and Ciscoworks.The VPN concentrator is the other end of the tunnel. All other devices are behind the VPN Concentrator and are being successfully monitored by CiscoWorks.Only the VPN concentrator is not getting added to CiscoWorks.

Where is the tftp file archive path in ciscoworks server?

Dear all,
I want to use ciscoworks up/down load IOS.but do not know where is the IOS file path in ciscoworks
Would you please help tell me?
Thanks and best regards!

It depends on the platform. On Windows, it's NMSROOT\tftpboot. On Solaris, it's typically /tftpboot.

MS Patch compatibility with Ciscoworks

Greets
What is the official Cisco position on applying Microsoft patches to Cisoworks servers running Windows 2000? Our server team wants to patch these servers regularly but we are concerned about the stability of the ciscoworks platform being patched regularly
Does Cisco test these patches and publish the results/recommendations?
What support does Cisco offer its customers who opt to patch their servers regularly?
thanks

Thanks for your feedback. Im posting here because our cw2k servers are MCs for CSA and IDS
I opened a Cisco TAC and they indicated that MS patches *should be* ok unless there is an associated field notice.
Our experience has been otherwise which is probably why no one from Cisco has responded here. All holding their breath hoping this question will age out LOL
Its a "do at your own risk" proposition obviously which is disappointing as you would expect greater collaboration between Cisco and MS.
MS uses their broad customer base as guinea pigs...and hopefully Cisco will learn from their mistakes.
We are patching and holding our breath...Ill post results for benefit of experience.
Good luck

Error about Ciscoworks JRM process

Hi All,
I just reinitallize my database to get rid of some error message. But still have some issue with my Ciscoworks. My version is CS 3.1.0 Campus Manager 5.0.1. DFM 3.0.1
There is one error at "Job Information Status" in CS tab.
"Exception when getting Job information from JRM Could not locate the following Object: repository id : IDL:jrm/JrmServiceManager:1.0 object name : JrmServiceManager_hostname host name : hostname"
And also I have 3 down processes: CTMJrmServer, DFMCTMStartup, DataPurge
It appears these 3 processes are all related to JRM. I checked my jrm process:
Process= jrm
State = Running normally
Pid    = 8844
RC     = 0
Signo = 0
Start = 3/3/2010 8:21:24 AM
Stop   = Not applicable
Core   = Not applicable
Info   = Server started by admin request
It's working fine.
I checked jrm.log and found there is one error:
[Wed Mar 03 08:54:27 CST 2010] ERROR: CORBAREGISTRY:Unable to connect to ManagerControl object. Reason: org.omg.CORBA.OBJECT_NOT_EXIST:
Could not locate the following Object:
     repository id : IDL:manager/ManagerControl:1.0
       object name : ManagerControl
         host name : hostname
vmcid: 0x0 minor code: 0 completed: No
1267628067371 March 3, 2010 8:54:27 AM jrm hostname Error EDSSY0012: Cannot connect to EDS.
I found one post dealing with this similar issue but they have wrong hostname configured. It appears mine is correct. So not sure why jrm throw this error. Please help!
Thanks a lot!!!
Lou

I changed some services to manual start and the job information status error disappear. Right now I have only 2 processes can't be started at boot:
DFMCTMStartup, DataPurge
And the weird thing now is "InCharge" erorr shows up again in Event Viewer. I remember it disappeared after I upgrade DFM and CM to 3.0.1 and 5.0.1. I don't understand why it comes back again now after I adjusted service start mode.
Did anyone have this issue before?
Thanks.
Lou

Ciscoworks LMS 3.0.1 RME devices management

Hello everyone,
I work with CW LMS 3.0.1 with the following product versions installed:
Products Installed
Showing 1-8 of 8 records
Product Name
Version With Patch Level
Installed Date
1.
CiscoWorks Common Services
3.1.1
02 Mar 2010, 10:34:04 CET
2.
Campus Manager
5.0.2
02 Mar 2010, 10:34:05 CET
3.
CiscoView
6.1.7
02 Mar 2010, 10:34:10 CET
4.
CiscoWorks Assistant
1.0.1
02 Mar 2010, 10:34:10 CET
5.
Device Fault Manager
3.0.5
02 Mar 2010, 14:55:12 CET
6.
Internetwork Performance Monitor
4.0.1
02 Mar 2010, 10:34:14 CET
7.
LMS Portal
1.0.1
02 Mar 2010, 10:34:17 CET
8.
Resource Manager Essentials
4.1.1
02 Mar 2010, 10:34:18 CET
Many Thanks in advance,
LucaI verified that RME has a license to support 1500 devices while the devices discovered by RME are about 1600.
Many of these devices have now been eliminated from the Network (around 200) and I want to know if there is a way to automatically remove them from CW or if I must remove them manually step by step.

In LMS 3.0.1, you must remove them manually. LMS 3.2 has a feature which can poll devices in DCR, then generate a report for those which are no longer reachable. That will then facilitate removing those devices.

Custom device prompt in Ciscoworks LMS

Hello,
In emerging network infrastructure of our client we decided to use some custom promps at device VTY (SSH and Telnet). Console users are network authenticated by means of ACS, and in case ACS is not reachable, we decided to use login prompts as follows:
Username(local):
Password(local):
In this local mode, when CiscoWorks LMS (3.1) tries to collect configuration of switches, VLAN configuration exactly, we got such error messages in LMS interface:
TELNET: Failed to establish TELNET connection to 10.52.0.1 - Cause: Authentication failed on device 3 times. VLAN Config fetch is not supported using TFTP. Command failed VLAN Config fetch is not supported using RCP.
Of course, we have checked the possibility to got from LMS host to these devices by SSH and Telnet, credentials are correct, only login prompts are as described earlier.
I conclude, we need to tell LMS to accept our custom prompts. Is there any possibility and how to achieve this?

If you're sure the failure is due to the custom prompt, yes, you can simply follow the steps in the following document to let LMS know about that:
http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_tech_note09186a00801442c9.shtml

Obsolete information on Ciscoworks views

Hi,
We're using data of cw views for feed our system information. Using Port_Inventory view we're noticing that data view aren't the same in ciscoworks web.
How's possible?
Regards

Can not get any documentation but its not obsolete in ECC 6.0

Custom Report in CiscoWorks

Hello,
I am running CiscoWorks 2000 with LMS ver 2.6. How can I run a report that will show me all devices with an uptime of 1 year? Thanks.

I don't recall a direct way of getting such a report, but there're at least two alternatives that could get you the uptime of all devices:
1) You could run a Detailed Device Report in RME against all devices. Uptime is included, along with a whole enchilada of other info for each device. This number is based on the SNMP OID value of sysUpTime (.1.3.6.1.2.1.1.3.0) in LMS 2.6, I think. This means it gets affected by CSCdy02471, due to the value's 32-bit nature, meaning it'll wrap around to zero if the actual uptime is 1 year, 18 weeks, 6 days, 2 hours, 27 minutes, 52 seconds, and 95 hundreths of a second. In later versions of LMS, this number may be corroborated by RME via double-checking snmpEngineTime (.1.3.6.1.6.3.10.2.1.3.0), but I don't recall in which exact release.
2) Another way is to simply schedule a NetShow job to run the "show version" command against all devices. The uptime obtained that way is not subject to the aforementioned CSCdy02471 SNMP counter rollover.
Either output will require further parsing to get the over/under of one year.

CiscoWorks 2.5

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