CiscoWorks LMS 2.6

Dear All
We are running CiscoWorks LMS 2.6
I have scheduled a backup in Common Services > Server > Admin > Backup
My question is, what does this backup actually do?
Does it just backup the CW configuration?
Or does it include data such as devices configuration archive, reports, jobs, device inventory etc
If it does not, anyone have a suggestion of how this can be achieved?
I am looking into DR scenario - i.e. how we can restore net devices if the device AND CW server is destroyed.
Thanks
Phil

Phil;
You may want to move this thread to the Network Infrastructure>Network Management community; they focus on LMS there.
Scott

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How do you install RSAC 4.3.2 when upgrading to ciscoworks LMS 3.2.1?

We have ciscoworks LMS 3.2 which we have recently updated to ciscoworks 3.2.1 using the ciscoworks 3.2 Service Pack 1 patch file. In the "Readme for CiscoWorks LAN Management Solution 3.2 Service Pack 1" document, it says that you have to install the Remote Syslog Collector 4.3.2 separately. It says the file (setup.exe) is located at disk1/RSAC. However, ciscoworks 3.2 Service Pack 1 only appears to be a patch file and when we ran the patch file on our Remote Syslog Collector server, the version remained at 4.3.0. When I looked at the server where RME is installed (version 4.3.2), it says that Syslog Analyzer is 4.3.2 and Syslog Collector is version 4.3.0. The patch file doesn't look like it has the installation files for RSAC 4.3.2 and there doesn't seem to be a directory that was created on the RME server to install the updated RSAC from, so how do you upgrade from RSAC 4.3.0 to RSAC 4.3.2?

I opened up a TAC case, worked with TAC, and was able to update RSAC to version 4.3.2. The procedure is:
1. Download the ciscoworks LMS 3.2.1 patch file to the remote syslog server.
2. Create a temporary directory on the remote syslog server (ex. c:\test)
3. Go into the directory with the extracted LMS 3.2.1 patch file and type the command:
Ciscoworks_LMS_3.2.1.exe /extract_all:c:\test
4. Go into the c:\test directory and find the RSAC folder. In the RSAC folder is a setup file. Run setup and install RSAC 4.3.2 over RSAC 4.3.0 (if you uninstall RSAC 4.3.0, you will get a message saying that RSAC 4.3.0 must be installed before installing RSAC 4.3.2)
5. Check the installation by going to Common Services->Software Center->Software Update on the remote syslog server. The version should be RSAC 4.3.2.

User tracking not finding any hosts in Ciscoworks LMS 3.1

L.S.
Our test-configuration is as follows:
Application versions:
Ciscoworks LMS 3.1
Ciscoworks Common Services 3.2.0
Campus Manager 5.1.4
We have 31 managed devices in Campus Manager (data has been collected on all),
Edit: All of them show up green in the topology window.
The device are: 2 6509 cores (running IOS s72033_rp-IPSERVICESK9_WAN-M version 12.2(18)SXF8), 1 ASA firewall (running ASA-OS version 8.0.5) and 29 switches (2960 and 3560 models both running ios version 12.2(52)SE). The switches are connected as follows:
User tracking jobs are running normally, but aren't finding any end-hosts or IP phones at all (I suspect around 250-500 hosts+ on these switches)
We are running SNMP v3 on the switches and have added the following configuration items to all the switches:
snmp-server group readonly v3 auth context vlan-1
<repeat for all present snmp-contexts as shown in show snmp context output>
snmp-server group readonly v3 auth context vlan-83
Debugging is enabled in CM->Admin->Debugging Options->User Tracking Server
This is the UT.log file of the last major acquisition:
messages will remian logged to file: D:\PROGRA~1\CSCOpx\log\ut.log
2010/01/13 14:00:01 main MESSAGE ProcessInitializer: Properties will be read from D:\PROGRA~1\CSCOpx\campus\etc\cwsi\ut.properties
I= 0value *.*.*.*
I= 1value 6
I= 2value 1
2010/01/13 14:00:01 main MESSAGE DBConnection: Created new Database connection [hashCode = 10969598]
PartialOrderNode tree dump: time base = VMPSMajor
<root>
    VMPSMajor: <root>
    VMPSMajor:     VMPSMajor.GetXMLData
    VMPSMajor:         VMPSMajor.PingSweep
    VMPSMajor:         VMPSMajor.PopulateFromDCR
    VMPSMajor:             VMPSMajor.GetPortStatus
    VMPSMajor:                 VMPSMajor.GetBridgeTable
    VMPSMajor:             VMPSMajor.Sweep
    VMPSMajor:                 VMPSMajor.GetIpXlateTable
    VMPSMajor:                 VMPSMajor.GetIpv6XlateTable
    VMPSMajor:                     VMPSMajor.GenerateTable6
    VMPSMajor:                         VMPSMajor.GenerateTable
SMFunction evaluation order: time base = VMPSMajor
VMPSMajor.GetXMLData Major
VMPSMajor.PingSweep Minor
VMPSMajor.PopulateFromDCR Major
VMPSMajor.GetPortStatus Minor
VMPSMajor.Sweep Major
VMPSMajor.GetBridgeTable Minor
VMPSMajor.GetIpXlateTable Minor
VMPSMajor.GetIpv6XlateTable Minor
VMPSMajor.GenerateTable6 Major
VMPSMajor.GenerateTable Major
Time base VMPSMajor has 5 major nodes and 3 minor traversals.
log4j:ERROR No appenders could be found for category (CTM.common).
log4j:ERROR Please initialize the log4j system properly.
In classlist loader
In classlist loader processing sub classes
updation done
In classlist loader completed
2010/01/13 14:00:03 main MESSAGE DBConnection: Created new Database connection [hashCode = 12524859]
Calling default
Subnet to SubnetData Map Size :73
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 12524859]
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 10969598]
2010/01/13 14:04:50 main MESSAGE DCRDevWrapper: Closing DCRProxy
I'm slowly getting to a dead end here. What am I missing?

Well, our problem was resolved finally through a weird coincendence after having a websession with a Cisco TAC engineer (TAC case SR 613376661)
We changed the
snmp-server group readonly v3 auth context vlan-xxxx
commands in the switches to:
snmp-server group writeonly v3 auth context vlan-xxxx
that is: use the writestring in the snmp-server groups instead of the read string.
After we changed that, all of the User Tracking mysteriously started working.
As far as I know, the writestring should not be needed, but apparently it is....
Is there any explanation for this?

Custom device prompt in Ciscoworks LMS

Hello,
In emerging network infrastructure of our client we decided to use some custom promps at device VTY (SSH and Telnet). Console users are network authenticated by means of ACS, and in case ACS is not reachable, we decided to use login prompts as follows:
Username(local):
Password(local):
In this local mode, when CiscoWorks LMS (3.1) tries to collect configuration of switches, VLAN configuration exactly, we got such error messages in LMS interface:
TELNET: Failed to establish TELNET connection to 10.52.0.1 - Cause: Authentication failed on device 3 times. VLAN Config fetch is not supported using TFTP. Command failed VLAN Config fetch is not supported using RCP.
Of course, we have checked the possibility to got from LMS host to these devices by SSH and Telnet, credentials are correct, only login prompts are as described earlier.
I conclude, we need to tell LMS to accept our custom prompts. Is there any possibility and how to achieve this?

If you're sure the failure is due to the custom prompt, yes, you can simply follow the steps in the following document to let LMS know about that:
http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_tech_note09186a00801442c9.shtml

CiscoWorks LMS 4.0 No muestra los dispositivos

Buenas.
Tengo el CiscoWorks LMS 4.0, y de un momento a otro me dejo de mostrar los dispositivos que me habia reconocido, hice de todo y nada, por ultimo desinstale e instale nuevamente y lo mismo, me reconoce los dispositivos pero no me los muestra.
Quien me puede guiar para saber que problema estoy experimentando.
Gracias.
Jose Luis Diaz Ortega
Ingeniero de Sistemas.
Administrador de redes.

Gracias.
Si antes me mostraba en el inventario todo los dispositivos y en la opcion de monitor igualmente, pero cuando trataba de hacer una modificacion en la parte de configuracion no me desplegaba los dispositivo. Como tenia este problema lo que hice fue instalar nuevamente la aplicaciones, hice en descubrimiento me reconoce los dispositivo pero ahora no me muestra nada en inventario al igual que en la opcion de monitor.
Siempre he trabajado con la verison LMS 4.
opcion de inventario
opcion de monitor
En la imagen siguiente son los dispositivos que fueron reultado del descubrimiento realizado, esto sigmifica que los encuentra pero no me muestra informacion en la opcion de inventario y monitor.
Jose Luis Diaz Ortega
Ingeniero de Sistemas.
Administrador de redes.

Ciscoworks LMS 4.0 – Fault Device Details Issue

       We currently use Ciscoworks LMS 4.0 but when I go into, Monitor > Fault Settings > Setup > Fault Device Details
       I get the following message (see attached document with screenshot) and being a LMS newbie am unsure what to do? As have tried to search for this
       file but no luck.
       So thanks in advance for any advice.

Check if the fault management rediscovery page shows device as discovered and known or does it have any errors?
Are you able to generate any fault management reports and view other pages?
Just try to reboot the server/restart daemon to see if it is goes away.
Else it is mostly corrupt FM DB. Which would need to be re-initialized.
Fault Mgmt reinitialize is very simple task, which doesnt removes a lot of data, except past 31 days of FM history and custom notifications, if configured.
Thanks
Vinod
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CiscoWorks LMS 4.0 Time Zone Problem

Hi,
CiscoWorks LMS 4.0 timezone is VET. I know that LMS time is syncronized with system time. Hovewer, system time is correct but LMS's time is wrong.
-I restarted LMS CW Deamon Manager
-I re-installed LMS
My problem still exists.
What should I do to syncronize the time?
Thank you for your help.

My setup files were corrupted. I tried new setup and LMS succesfully installed.

Ciscoworks LMS 4.0 – Email Notifications Issue

We currently use Ciscoworks LMS 4.0 with over 1000 devices in the database. I'm a LMS novice. And have been assigned the task of minimising the amount of email notification’s we receive, as if one device goes Operationally Down all devices off that switch also send alerts to the email notification group, which in turn overwhelms the mailbox.
The ports are configured not to log or send snmp traps.
no logging event link-status
no snmp trap link-status
So any advice on how we can limit these alerts being generated would be much appreciated.
Thanks in advance.

Hi Nessie,
Go to Monitor > Fault Settings > Setup > Fault Device Details
select the device and click on view then Click on the hyperlink or the device name\ip address
that will bring a new window from there click on Interface and chanaged the Managed state from ture to FLASE for those interfaces for which you do not want ALERTS.
Thanks-
Afroz
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How to get Ciscoworks LMS 4.0.1 serial number

How to get Ciscoworks LMS 4.0.1 serial number ? I need that to put the product under mainrtenance, and I can't manage to get it.
Thanks for your help
Roland

as LMS 4.0.1 is a service pack on LMS 4.0 you need the serial number of your base installation of LMS 4.0.
The serial number for software products is called "PAK" ("Product Authorization Key")
For LMS there are 3 options to get the PAK:
1) the PAK is printed on a paper sheet in the box in which LMS was sent to you. Sometimes it is also printed outside on the box.
2) the mail you received from [email protected] after the online licensing process includes the PAK;
    the first lines of the email looks something like this:
===========================================================
DO NOT DISCARD THIS EMAIL.
    Product Name          : R-LMS41-1.5K-MR-K9
    Product Description      : Update LMS 4.0 to 4.1 Base download for 1500 devices
    Product Qty          : 1
    Product Authorization Key : 1354Jxxxxxx
    Sales Order Number      : 117yyyyy
    Options Included: No additional features have been selected for this product.
You have received this email because your email address was provided to
Cisco Systems during the registration process for a software license key file to the CiscoWorks LAN Management Solution (LMS) software.
===========================================================
3) the license file itself contains the PAK, sourounded by the tags and <\PAK>
the line looks like this:
    1354Jxxxxxx" SIGN=658Czzzzzzzz
if you have access to your LMS server you can find the license file at the following location:
    NMSROOT\etc\licenses\1317812nnnnnn.lic
open it with a text editor and you 'll find the PAK.
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CiscoWorks LMS 4.0.1 and devices other than Cisco.

Hello.
Can I use some CiscoWorks LMS functions like config management, topology, with devices other than Cisco?
Thanks.
Andrea

No, RME, Campus and DFM are still hardcoded to restrict to cisco devices.
HUM and IPSLA are more open.
The functionality from the HUM will allow you to monitor availablilty, interfaces and you can add OID's yourself.
IPSLA can use non cisco devices as a target for their tests.
Cheers,
Michel

Ciscoworks LMS 4.0.1 and 3850 switch support

HI, I want to know if 3850 switch is supported in ciscoworks LMS 4.0.1, I added the devices, inventory collections successful but devices icon is blue with question mark "?" and config sync fails always.
I tried to download the packages to install it but I couldn't find it.
thanks fo help

Yes LMS 4.2 needs a new license. You can probably check once if your LMS 4.0.1 license allows you a free upgrade.
Many old LMS 4.0.1 were offered free Cisco Prime Infrastructure 1.x, which has LMS 4.2 available with.
You can check the contract covering your LMS 4.0 on Product upgrade tool :
http://tools.cisco.com/gct/Upgrade/jsp/productUpgrade.jsp
-Thanks
Vinod
**Rating Encourages contributors, and its really free. **

CiscoWorks LMS 4.0.1 - some questions

Hello community,
I would like to ask some questions about CiscoWorks LMS 4.0.1.
We are using for a few days, and I can't set some request in the system. I hope someone could help me to customize the CW as I would like to use it.
- We have some Catalyst 6500s, and between them there are Etherchannels. CiscoWorks sends us email because HighUtilization, and it relies on a Gi interface. I read that CW doesn't support etherchannels, is this true.
- I would like to receive email notifications about errdisabled state, etc. I know this is dome by RME, not DFM. The CiscoWorks server acts as Syslog server, too, and it collects the syslogs. I see in the Syslog summary, that the device sends to CW the syslog, but I can't receive email. I did an automated actions, (Monitor-Syslog-Automated actions), I defined the parameters (Facility: *, Sub-facility: *, Severity: 2, Mnemonic: PSECURE_VIOLATION, Description: *), but CW doesn't send me an email.
- I would like to customize interface threshould parameters per device. We have some router with Tunnel utilization 90%, but it's okay because we have a 10Mbit line for the external site. But when our distribution switch ethernet utilization would be 90%, it would be critical. Where can I set these parameters per device/interface?
Thank you for your help in advance.
Ferenc KURIS

If you go to Monitoring > Fault Settings > setup > fault device details
Select the device click view and click the device to open the detailed device view.
There you may see the tu interface under interfaces and set it to managed.
Cheers,
Michel

CiscoWorks LMS 4.0.1 login issue.

Hello.
We are using CiscoWorks LMS 4.0.1 with TACACS login module enabled.
We have an issue with an account, and only this account. I can successfully login with any other account, newly created also.
I have deleted and created it without success.
Any ideas?
Thanks for help.
Regards.
Andrea

Hello.
We are using CiscoWorks LMS 4.0.1 with TACACS login module enabled.
We have an issue with an account, and only this account. When I try to login into LMS, TACACS server registers a passed authentication but my IE session stops running.
Same issue when I configure CiscoWorks to use the local login module.
Anyway, I can successfully login with any other account, newly created also.
I have deleted and created again without success.
Regards.
Andrea

CiscoWorks LMS 4.0.1 - Could not generate the report

Hello,
I am running CiscoWorks LMS 4.0.1 since 6 months and I wanted to generate today a report about the interface utilization on 2 Cisco switches (Catalyst 3750G). The corresponding job is created, it runs and then i get "succeeded with info" in the "Run Status" column. When I want to click then on the "View Report" link, I get the following error: "Could not generate the report. Either data is not available for the specified duration or the report job failed."
I tried the same procedure with 2 other switches but I have got the same result.
Does anybody has an idea of how I can fix this issue?
Thanks a lot in advanced.
Best regards,
Marc Hoffmann

Hi Marc,
I have this problem too. I rebooted my Windows but no solved. You known the service name responsible for this error? You have any other sugestion?
Thank you !!!

CiscoWorks LMS 4.0.1 is supported on Windows 2008 EE R2 SP1?

Installing CiscoWorks LMS 4.0.1.
I need to know if Windows 2008 server EE R2 with SP1 is now supported.
Many thanks for help.
Andrea

Hello,
Service Pack 1 of Windows 2008 Server Enterprise Edition R2 is not officially supported yet. Reference the readme.
However, I have applied SP1 to my installation of LMS on Windows Server 2008 EE R2 without breaking it. Your mileage may vary.
Hope this helps.

CiscoWorks LMS 2.6

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