CiscoWorks LMS 3.2 SMTP configuration giving error

HI Friends,
I have installed Ciscoworks 3.2 on Dell poweredge 2950 server, when i try to configure SMTP email notification settings, it's giving me error "Invalid IP address or server name please enter valid SMTP server name"
Request you to all please help me.

Hi,
I had the same situation on my LMS 3.2.
I had to change the SMTP server and got the message, that the IP-address or name of the server is invalid.
I changed the file, too. But it is not working.
For testing I created a new discovery job and the system sends a info mail to for such activity.
I got the following error message:
MailID is not given by user. Hence, No mail will be sent for this scheduling.
Maybe somebody can give more advice to this.
Thanks,
Sven

Similar Messages

CiscoWorks LMS with secure SMTP

Hi,
I have got a CiscoWorks LMS server to install. The client does not have an internal mail server but uses an external mail server on the internet that requires authentication and secure smtp. From the ciscoworks SMTP configuration in Common Services, there is no option to provide username and password for the smtp server.
If there a means to configure that from Command line or a file in CiscoWorks configuration?
Thanks for your help,
Ashley

This is not supported. There is an enhancement request (CSCin30857) open to add this capability.

Ciscoworks LMS RME / ASA Firewall configuration pre-shared key savings

Does anybody know the concept about saving pre-shared by Ciscoworks LMS /RME ?
Is there a way to get the unencrypted values from Ciscoworks LMS /RME for an ASA Firewall ?
ASA config. saved with RME
pre-shared-key *
ASA config. saved to TFTP from ASA
pre-shared-key 1ZdmaKVwEkQ66nD37d9kA9fj9z75

If you enable "shadow directory" (RME - Admin - Config Mgmt - Archive Mgmt - Archive Settings), you can find the raw configs in locations such as /var/adm/CSCOpx/files/rme/dcma/shadow/Security_and_VPN/PRIMARY on Solaris, or its Windows equivalent, after one requisite cycle of Periodic Polling and/or Periodic Collection. That's the same config one'd get saving to TFTP manually.
However, I don't recall how to unscramble the "asterisks" in the RME GUI, if at all possible.

CiscoWorks won't start after LMS upgrade 3.0 - 3.2 ERROR 502 Bad Gateway in Portal

I upgraded CiscoWorks LMS from 3.0 to 3.2 today. Everything worked prior to the upgrade.
The upgrade was successful, with no errors, and all services started.
Can anyone help, and check everything and I see no problem. The system creates the file MDCSupportInformation.zip me clean without any content.
I add the installation log file;
And tell them that after upgrading to 3.2, you carge the following patches:
LMS321-win-CSCtr77570-0.zip,
cm5.2.1-nt-CSCtw88763-1.0.zip,
lms3.2.1-win-CSCts95764-0.zip,
lms3.2.1-win-CSCts82530-0.zip
in that order.
He added the logs generated by the LMS services Tomcat and Apache

Hi,
Here are the various errors/warning I found while looking through the attached logs.
WARNING:The application that you are installing requires new tasks to be
WARNING:registered with ACS. If you have already registered this application
WARNING:with ACS from another server, you do not need to register it again.
WARNING:However if you re-register the application, you will lose any custom
WARNING:roles that you had created earlier for this application in ACS.
WARNING:Some features in ACS may not work correctly on Dual-stack servers.
Warning: System memory is less than the minimum requirement.This may affect performance.
Warning: Current swap space is less than the minimum requirement. This may affect performance.
WARNING: The available RAM is 4086 MB which is lesser than the required RAM of 4096 MB. User chose to continue the installation
WARNING: Domain Name is not found from TcpIp parameters, setting PX_FQDN same as PX_HOST
INFO: User Selected to Reboot the Machine
Installation Completed at 16:38:06
Nov 23, 2012 7:59:11 PM org.apache.tomcat.util.threads.ThreadPool$ControlRunnable run
SEVERE: Caught exception (java.lang.NoClassDefFoundError) executing org.apache.jk.common.ChannelSocket$SocketConnection@d888c7, terminating thread
[warn] RSA server certificate CommonName (CN) `LOND-CW-MDF-1' does NOT match server name!?
[Fri Nov 23 19:19:46 CST 2012] CMFX - fileLoc is \C:\PROGRA~1\CSCOpx\lib\classpath\md.properties
[ Fri Nov 23 19:22:22 CST 2012 ] TomcatMonitor After gettingAJPPort
[ Fri Nov 23 19:22:22 CST 2012 ] TomcatMonitor After gettingAJPPort : ajpPort = 9009 and host =LOND-CW-MDF-1
Cookie value is invalid
LTGateway.run(): connection to LWMS failed, trying again, Nov 23 19:22:28
You have a BUNCH of the ChannelSocket$SocketConnection exceptions.
The next step for you:
Check the running processes via cmd line (pdshow -brief).
Check that all processes are running as expected. If they are then take a look at what is keeping ports open on your box (netstat -anob). From above, the reason may be an application occupying a port LMS needs. Also check the Windows error logs.
Check the following services, they should look like:
Ciscoworks ANI database engine :Manual
CiscoWorks Daemon Manager :Auto
CiscoWorks RME NG database :Manual
CiscoWorks Tomcat Servlet engine : Manual
CW VisiBroker Smart Agent :Manual
CiscoWorks Web Server :Manual
CWCS Cmf database engine :Manual
CWCS rsh/rcp service :Auto
CWCS syslog service :Auto
CWCS tftp service :Auto
DFM dfmEpm :Manual
DFM dfmFh :Manual
DFM dfmInv :Manual
4. Log in as the local Administrator (not Domain).
Stop daemons (net stop crmdmgtd)
CSCOpxMDC\Apache\perl ConfigSSL.pl -disable
CSCOpx\MDC\Apache\perl ConfigSSL.pl -enable (Answer when prompted)
navigate to ..\NMSROOT\setup\support
Execute resetCasuser.exe
Start Daemons (net start crmdmgtd) and wait 20 minutes.
Check if condition persists.
5. Check the output of ..\NMSROOT\MDC\Apache\bin>pdreg -l Apache
A couple other things:
Set the server name to be the server name with the domain as well.
Set the primary DNS suffix to match
Modify md.properties & Registry & set PX_FQDN to the above.
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet
- HKEY_LOCAL_MACHINE\SOFTWARE\Cisco\ResourceManager\CurrentVersion\Environment
Thanks.

Error in SMTP configuration

Hi all,
I am having problem regarding SMTP config. The error in SOST is occured whenever i am sending mail through a report program .
the long text of error message is as follows:
Cannot process message in SAP System
Message no. XS817
Diagnosis
Processing could not be continued due to a technical or configuration error in the SAP system.
System response
Processing was terminated.
Procedure
Processing was terminated in the SAP system. The reason is given in the details below:
No ESMTP Plug-In Is Available for SAPconnect

I have checked my SMTP configuration and it has been rightly configured as per http://help.sap.com/saphelp_nw04/helpdata/en/af/73563c1e734f0fe10000000a114084/frameset.htm.
If you have any suggestions to rectify this please give me.
Thanks and Regards
Amit KUmar

Hi Amit,
Did you ever work a solution to this problem?
I am having the same issue at the moment and can work it out.
Cheers,
David Pepperell

Can't Ciscoworks LMS 4.2.2 back up the configuration of Cisco VPN 3000 concerntrator?

Hi All,
In VPN 3000 concerntrator, I've enabled tftp, telnet, snmp. I've also successfully added the concerntrator into Ciscoworks LMS 4.2.2. All the ports are verified open to Ciscoworks. No question mark shows next to this device in the device management of LMS. However, when I run configuration Achive Job, I always get the following failed message. Can anybody tell me how to to back up the configuration of Cisco VPN 3000 concerntrator in Ciscoworks LMS 4.2.2? Thanks in advance.

Sorry, but apparently not. Please see the supported devices table (here).
That table states, among other things:
The following features are not supported:
Network Topology Layer 2 Services
Fault Management
Configuration Deploy Protocols: HTTPS, TELNET, SSH, SCP, TFTP, RCP
Configuration Fetch Protocols: HTTPS, TELNET, SSH, SCP, TFTP, RCP

User tracking not finding any hosts in Ciscoworks LMS 3.1

L.S.
Our test-configuration is as follows:
Application versions:
Ciscoworks LMS 3.1
Ciscoworks Common Services 3.2.0
Campus Manager 5.1.4
We have 31 managed devices in Campus Manager (data has been collected on all),
Edit: All of them show up green in the topology window.
The device are: 2 6509 cores (running IOS s72033_rp-IPSERVICESK9_WAN-M version 12.2(18)SXF8), 1 ASA firewall (running ASA-OS version 8.0.5) and 29 switches (2960 and 3560 models both running ios version 12.2(52)SE). The switches are connected as follows:
User tracking jobs are running normally, but aren't finding any end-hosts or IP phones at all (I suspect around 250-500 hosts+ on these switches)
We are running SNMP v3 on the switches and have added the following configuration items to all the switches:
snmp-server group readonly v3 auth context vlan-1
<repeat for all present snmp-contexts as shown in show snmp context output>
snmp-server group readonly v3 auth context vlan-83
Debugging is enabled in CM->Admin->Debugging Options->User Tracking Server
This is the UT.log file of the last major acquisition:
messages will remian logged to file: D:\PROGRA~1\CSCOpx\log\ut.log
2010/01/13 14:00:01 main MESSAGE ProcessInitializer: Properties will be read from D:\PROGRA~1\CSCOpx\campus\etc\cwsi\ut.properties
I= 0value *.*.*.*
I= 1value 6
I= 2value 1
2010/01/13 14:00:01 main MESSAGE DBConnection: Created new Database connection [hashCode = 10969598]
PartialOrderNode tree dump: time base = VMPSMajor
<root>
 VMPSMajor: <root>
 VMPSMajor: VMPSMajor.GetXMLData
 VMPSMajor: VMPSMajor.PingSweep
 VMPSMajor: VMPSMajor.PopulateFromDCR
 VMPSMajor: VMPSMajor.GetPortStatus
 VMPSMajor: VMPSMajor.GetBridgeTable
 VMPSMajor: VMPSMajor.Sweep
 VMPSMajor: VMPSMajor.GetIpXlateTable
 VMPSMajor: VMPSMajor.GetIpv6XlateTable
 VMPSMajor: VMPSMajor.GenerateTable6
 VMPSMajor: VMPSMajor.GenerateTable
SMFunction evaluation order: time base = VMPSMajor
VMPSMajor.GetXMLData Major
VMPSMajor.PingSweep Minor
VMPSMajor.PopulateFromDCR Major
VMPSMajor.GetPortStatus Minor
VMPSMajor.Sweep Major
VMPSMajor.GetBridgeTable Minor
VMPSMajor.GetIpXlateTable Minor
VMPSMajor.GetIpv6XlateTable Minor
VMPSMajor.GenerateTable6 Major
VMPSMajor.GenerateTable Major
Time base VMPSMajor has 5 major nodes and 3 minor traversals.
log4j:ERROR No appenders could be found for category (CTM.common).
log4j:ERROR Please initialize the log4j system properly.
In classlist loader
In classlist loader processing sub classes
updation done
In classlist loader completed
2010/01/13 14:00:03 main MESSAGE DBConnection: Created new Database connection [hashCode = 12524859]
Calling default
Subnet to SubnetData Map Size :73
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 12524859]
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 10969598]
2010/01/13 14:04:50 main MESSAGE DCRDevWrapper: Closing DCRProxy
I'm slowly getting to a dead end here. What am I missing?

Well, our problem was resolved finally through a weird coincendence after having a websession with a Cisco TAC engineer (TAC case SR 613376661)
We changed the
snmp-server group readonly v3 auth context vlan-xxxx
commands in the switches to:
snmp-server group writeonly v3 auth context vlan-xxxx
that is: use the writestring in the snmp-server groups instead of the read string.
After we changed that, all of the User Tracking mysteriously started working.
As far as I know, the writestring should not be needed, but apparently it is....
Is there any explanation for this?

Custom device prompt in Ciscoworks LMS

Hello,
In emerging network infrastructure of our client we decided to use some custom promps at device VTY (SSH and Telnet). Console users are network authenticated by means of ACS, and in case ACS is not reachable, we decided to use login prompts as follows:
Username(local):
Password(local):
In this local mode, when CiscoWorks LMS (3.1) tries to collect configuration of switches, VLAN configuration exactly, we got such error messages in LMS interface:
TELNET: Failed to establish TELNET connection to 10.52.0.1 - Cause: Authentication failed on device 3 times. VLAN Config fetch is not supported using TFTP. Command failed VLAN Config fetch is not supported using RCP.
Of course, we have checked the possibility to got from LMS host to these devices by SSH and Telnet, credentials are correct, only login prompts are as described earlier.
I conclude, we need to tell LMS to accept our custom prompts. Is there any possibility and how to achieve this?

If you're sure the failure is due to the custom prompt, yes, you can simply follow the steps in the following document to let LMS know about that:
http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_tech_note09186a00801442c9.shtml

Ciscoworks LMS 4.0 – Fault Device Details Issue

       We currently use Ciscoworks LMS 4.0 but when I go into, Monitor > Fault Settings > Setup > Fault Device Details
       I get the following message (see attached document with screenshot) and being a LMS newbie am unsure what to do? As have tried to search for this
       file but no luck.
       So thanks in advance for any advice.

Check if the fault management rediscovery page shows device as discovered and known or does it have any errors?
Are you able to generate any fault management reports and view other pages?
Just try to reboot the server/restart daemon to see if it is goes away.
Else it is mostly corrupt FM DB. Which would need to be re-initialized.
Fault Mgmt reinitialize is very simple task, which doesnt removes a lot of data, except past 31 days of FM history and custom notifications, if configured.
Thanks
Vinod
**Rating Encourages contributors, and its really free. **

IMAP giving error in notification mailer setup.

Name : Workflow Notification Mailer
Outbound EMail Account (SMTP)
* Server Name = exsrv.domainname
Inbound EMail Account (IMAP)
Inbound Processing = checked
Server Name = exsrv.domainname
Username = testmailer
Password = ********
Reply-To Address = testmailer@domainname
IN THE ABOVE SETTINGS SMTP IS SUCCESSFUL BUT IMAP IS GIVING ERROR 'UNABLE TO MAKE NETWORK CONNECTION'.
I HAVE TWO QUESTIONS PLEASE,
WHY THIS ERROR APPEARING?
WHAT IS THE USE OF IMAP? CAN THE NOTIFICATION MAILER BE CONFIGURED ONLY BY SMTP SETTINGS?
PLEASE ADVICE.

Sami,
Please refer the extract from the ML doc
*[Workflow Mailer Notification: IMAP is not processing inbound messages|https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=371730.1]*
When ever a leave request is created and submitted ,an e-mail notification is sent to the
preparer and approver, When the mail notification is actioned by the approver like Approving the leave request >or rejecting That means a outbound process is what as name suggest whenever any notification is send to the user from the application and inbound is the reply/action which is received back in the application.
What will happen if I don't set the IMAP for inbound processing?You simply won't get the replies/action summary from the users.
Thanks,
Anchorage :)

CiscoWorks LMS 3.2 Not sending mail

HI,
I have got a CiscoWorks LMS which is not sending mail for HUM reports.
Here's the log that I receive when it is supposed to send the mail in smtp.log
[ Sun Oct 16 13:17:42 CAT 2011 ] INFO [MailUtility : isMailServerWorking] : The mail server [10.102.247.57] is responding
I can telnet to the server port 25. No authentication is required for sending mail to local domain.
There is a MacAfee Agent but it is configured to send mail.
I don't have a clue what is causing it.
Could you please help.
Thanks,
Ashley

Hi,
Are other email messages being sent as expected?
Do you have a size limit defined under CS > Server > Admin > System Preferences?
Have you verified the email leaves the LMS server?
Are there any related logs on you mail server?
Does the condition persist when you disable any host firewall and anti-virus agents?
Try some debugging:

Prblem while adding firewall in ciscoworks lms 2.6

We are not able to add firewall ASA5510 in ciscoworks LMS 2.6.
SNMP configuration on firewall is as follows
snmp-server host inside 10.48.2.54 community firewall version 2c
no snmp-server location
no snmp-server contact
snmp-server community ****
snmp-server enable traps snmp authentication linkup linkdown coldstart
Please check attached file for ciscoworks configuration, SNMP Walk command output and Firewall "show version" output.

Now I am able to add firewall but when i am trying to access firewall through Cisco View> Chassis View I am getting following error.
Message
Can't find applicable device package for 10.44.100.37.
Cause
Device package for this device type is not installed or device support for this device type might not be available or you are attempting to open a component inside a device.
Action
Please install a device package for the device type or open the parent device to manage the component.
When I configured netshow job for "show running-config" and "show tech-support" it ends with following error
Command(s) failed on the device Insufficient no. of interactive responses(or timeout) for command: show tech-support. Insufficient no. of interactive responses(or timeout) for command: show tech-support.

CiscoWorks LMS 3.1: HUM and Web access issue...

/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman";
mso-ansi-language:#0400;
mso-fareast-language:#0400;
mso-bidi-language:#0400;}
Hi there,
I would like to seek your counsel with regards to the recent incident that we encountered with our CiscoWorks LMS 3.1 running on Solaris 10.
A few days ago, we received a few complains from our users that they were unable to view the pollers or contents of the TOP-N <CPU | Memory | Interface> Utilization on the HUM’s home page (see attached file, hum_homepage.jpg).
We (tech support guys) checked the pollers’ status and they’re all Active (see attached file, pollers.jpg); we notified our Administrators and requested for a copy of the HUMPortal.log (see attached file, humportal.zip).
The following day, while waiting for the HUMPortal.log, we received reports that users accessing the HUM home page are stuck with the message “loading…” on all TOP-N Utilization reports.
As we were about to re-queue our request from our administrators, we received reports (a few hours ago) that our CiscoWorks LMS is inaccessible via web browser.
We alerted our administrators and they attempted to restart the Daemon Manager (/etc/init.d/dmgmtd); they were able to successfully shut it down but took several attempts to start it up.
As they attempt to start up the Daemon Manager, they encountered the following error message:
# /etc/init.d/dmgtd start
Error: Daemon Management could not start. Trying again
Error: Unable to bind to port, please check port (42340) state and permissions.
Error: If the port is in use, please try starting Daemon Manager once it become free.
After several minutes passed, they were able to start up the Daemon Manager successfully although the CiscoWorks LMS is still inaccessible via web browser.
We requested for a copy of the “pdshow –brief” log and every daemon (as far as I know) seemed to be working fine but it never hurts to ask for help to verify my findings (see attached file, pdshow0818a.log).
As of the moment of this writing, we are still unable to access CiscoWorks LMS via web browser; any insight or suggestion on the next step to take in troubleshooting and eventually solving this problem is very much appreciated.

The port 42340 issue is most likley not related to the HUM issue you described. The latest log entry you provided indicates "Possible reasons for 'No Data' in HUM Portlets could be either Poller is not configured, or Poller is deactivated, or Poller Failure has occurred, or Summarization job did not start." The error is repeated back to the beginning of the file dated Aug 14 16:39.
To focus on the HUM issue:
Did any change occur on or around the 14th that you are aware of?
Please provide some additional debugs:
1. Please enable debug for "UPMProcess"
Log files are stored here: #/var/adm/CSCOpx/log/#
- HUMPortal.log
- upm_summarization.log
- jrm.log
- upm_process.log
2. To set log levels:
*Health and Utilization Monitor > Admin > System Preferences*.
- Select Log Level Settings.
- Select the application module from the drop-down list.
- Select the Debug log level from the Logging Level drop-down list.
Thanks,
Nick

Variant configuration-- syntax error in creation of object dependencies

In variant configuration when i try to create object dependency (tcode=cu01), after entering the dependency and also description when i enter the syntax in the source code it is giving error: error in syntax check for simple condition
I have entered syntax as : engine_cap in ('1000','1400','2000'), pls guide me with the solution to create object dependency

Dear, Shakeer
Please follow along with my very own config guide of variant config.
1)     Create a configurable Material Using KMAT u2013Material Type. Item Category 0002 and Item Category Group 0002. Go to classification tab-here you maintain the class type 300 and assign the class, we will create this shortly. (So after creating class come back into MM02 and input the class that you create in step 2.)
2)     Create a class in T-Code CL01. Use class type 300 for Variants. In this we assign the characteristics we will create shortly.
3)     Create characteristics in T-Code CT04. Create your characteristic like for example, Z_Type, Z_Model, and Z_Color.
4)     We must create a characteristic for the pricing. Example, Z_CarPrice inside this characteristic we must maintain. Table Name SDCOM, Field Name VKOND in the additional data tab. Also, go to restrictions tab and enter the class type 300 Variants. Now in order to make this pricing work for you, you must maintain (enter) all the values from the characteristics. For example, Red, Blue, Black, Honda, Toyota, GLI, XLI, and 2.0D.
5)     Now going back to the characteristics in CT04 change mode. Make sure Basic Data has *Multiple Selections circled. * Character Format has 26 and a check in case sensitive. Make sure in restrictions tab class type 300 Variants is present. Go back to Values and highlight the first one. Example, Red then go to Extras->Object Dependencies->Assignments You must maintain this code $self.Z_CarPrice=u2019Redu2019 in basic data make sure itu2019s released & procedure is filled in. Go back to dependency editor and paste the same code there after 000010 $self.Z_CarPrice=u2019Redu2019 and do this for each and every value. Very Important * Maintain configuration profile in T-Code CU41 for the material -> Priority 01, Variant Configuration, Class 300, status, Released 1, then click save. Note: If 2 conditions are inactive use class group A instead of B in SPRO for Condition type VA00.
6)     Go to T-Code VK11 and enter VA00 condition type. Enter all the values maintained in the characteristics for example, Red, Blue, Black, Toyota, Etc and enter the price then click on save. Now it should work fine in VA01. Make sure you have assigned the VA00 condition type in the pricing procedure.
Good Luck,
Muhammad Ali Lozada

CiscoWorks LMS 2.6

Dear All
We are running CiscoWorks LMS 2.6
I have scheduled a backup in Common Services > Server > Admin > Backup
My question is, what does this backup actually do?
Does it just backup the CW configuration?
Or does it include data such as devices configuration archive, reports, jobs, device inventory etc
If it does not, anyone have a suggestion of how this can be achieved?
I am looking into DR scenario - i.e. how we can restore net devices if the device AND CW server is destroyed.
Thanks
Phil

Phil;
You may want to move this thread to the Network Infrastructure>Network Management community; they focus on LMS there.
Scott

CiscoWorks LMS 3.2 SMTP configuration giving error

Similar Messages

Maybe you are looking for