Ciscoworks LMS 3.2 unable to run Software or Device Update

I am not able to run software or device update.  Initially I thought it was my proxy (Bluecoat) problem.  so I bypassed the proxy and still getting the same error.  based on the PSU.log, I am getting 404 error which ususally HTTP Not Found.  I am wondering if the URLs have been moved?  I've attached a sample of TCP stream in plain text.
with proxy credential:
[ Mon Mar 05 18:56:20 PST 2012 ] INFO   [SwUpdateAction : selectAllUpdates]  : Validated Cisco.com credentials..
[ Mon Mar 05 18:56:23 PST 2012 ] ERROR  [CcoDownloadAdapter : getXmlFileList]  : failed to connect to Cisco.com:RespCode=404, RespMsg=Not Found
[ Mon Mar 05 18:56:23 PST 2012 ] ERROR  [RemoteRepSync : downloadPsuHeadersAsXml]  : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getfileList():failed to connect to Cisco.com.
[ Mon Mar 05 18:56:23 PST 2012 ] INFO   [SwUpdateAction : selectAllUpdates]  : removing SwUpdateLock, due to exception..
bypass proxy:
[ Tue Mar 06 14:57:24 PST 2012 ] INFO   [SecurityHandler : getCSProxyLogin]  : No proxy User Name configured
[ Tue Mar 06 14:57:27 PST 2012 ] INFO   [SwUpdateAction : selectAllUpdates]  : Validated Cisco.com credentials..
[ Tue Mar 06 14:57:27 PST 2012 ] ERROR  [CcoDownloadAdapter : getXmlFileList]  : failed to connect to Cisco.com:RespCode=404, RespMsg=Not Found
[ Tue Mar 06 14:57:27 PST 2012 ] ERROR  [RemoteRepSync : downloadPsuHeadersAsXml]  : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getfileList():failed to connect to Cisco.com.
[ Tue Mar 06 14:57:27 PST 2012 ] INFO   [SwUpdateAction : selectAllUpdates]  : removing SwUpdateLock, due to exception..

it seems, your problem is bugID CSCto46927; you can download the patch for windows here: cwcs33x-win-CSCto46927-1.zip
Also, consider to update LMS 3.2 to version LMS 3.2.1 and apply alls other application patches and point patches available;
LMS 3.2 SP1:
          ciscoworks_lms321_win_k9.zip

Similar Messages

  • CiscoWorks LMS 3.2 unable to update device packages

    Chaps,
    This is a new install of LMS 3.2 with the Campus Manager patched to 5.2.1.
    I'm unable to install any new device updates, if I use the GUI and Check for Updates then it says that none are available.  The Device Count Type for Campus Manager is 0 although and my 3750X stacks are not supported.
    Any ideas?
    Jim

    Try to install the update manually. Open CLI on the server, navigate to $NMSRoot\bin directory and execute the commands:
    1. PSUCli.bat -p cm -dst  -download CMDeviceUpdates ,     On providing cisco.com credentials CMDeviceUpdates.zip will be
    downloaded to "\cm" location. For example if  is
    C:\psu_download then package will be under C:\psu_download\cm.
    2. Install the package by executing below command:
    PSUCli.bat -p cm -install -src\cm CMDeviceUpdates

  • CiscoWorks LMS cannot add PIX/ASA in software repository

    Hi,
    I can see that LMS in RME Software Management cannot add PIX/ASA software saying not supported.
    Any configuration issues.
    I have got another problem. CiscoWorks LMS need to download IOS on cisco router, the process fails in RME Software Mgt. But the LMS is nated when it goes through the router.
    i guess the script does not know the natted ip when running it on the router. If there is a way that I can specify the natted IP of the LMS. Fortunately, it is a nated static IP.
    Thanks,
    Ashley

    Hi Joseph,
    It is working fine. My mistake, issue with TFTP source interface.
    However, I had got a small issue.
    I have got a cisco router which RME accesses with ip natted ip, which you have indicated and It is working fine with RME. RME can manage the router perfectly.
    However, DFM is leaving this router in questioned mode. So, the SNMP Credentials must be ok since it is good with RME.
    Do I have to specify the Natted DFM ip as well for this router? Or something else must be done.

  • LMS 3.1 - Unable to run EOL/EOS reports from CCO or Locally

    Unable to run the EOL/EOS reports in RME 4.2.0 LMS 3.1 (Windows)
    Jobs fail with message saying connection problems with CCO. (Proxy and CCO settings are correctly filled out)
    Tried to run the reports using the local data source option but am unable to download data files from CCO as the links given in online help (and a different link on CCO documentation) do not work.
    This is the documentation from online help:
    1. Use a server other than LMS server with internet connection as the external server.
    2. From this external server, access the following link to download the text file with XML data:
    http://www.cisco.com/cgi-bin/front.x/eox/RME_PSIRT_DETAILS.pl?action=download
    Ensure that you are a Registered User to access the above link. If you are not a Registered User, you can use the same link to register.
    3. After downloading the text file with XML data to the external server, copy this file from the external server into the LMS server under:
    NMSROOT\files\rme\jobs\inventory\reports\EOX_PSIRT\local_xml
    The text file with XML data, PSIRT_EOX_OFFLINE.txt gets saved under local_xml folder.
    The link mentioned in the instructions does not lead to any PSIR or EOX data.

    See this thread:
    http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Network%20Infrastructure&topic=Network%20Management&topicID=.ee71a02&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cd4dd24

  • Unable to run Software Install/Restore Disk, Help!

    Hi,
    Currently unable to run my original Software Install and Restore disk.
    Can force the CD tray to open, Disk drive is working fine and can hear it whirring but not running the program on disk!
    Tried holding C key not working (did run my Apple Hardware Test disk though)
    Also tried Holding Command, Option, Shift and Delete keys (to disable hard drive as described in Apple help info)
    If anyone has any suggestions I’m know throwing in potential marriage to anyone with an answer that’ll work.
    (Please note: I’d love to buy DiskWarrior but at £70 and currently being unemployed, that is definitely a last resort.)
    MY ORIGINAL PROBLEM IS OUTLINED BELOW
    Hi nice people.
    I own a –G4 imac 15” flat panel, running OSX10.2
    Currently after turning on my computer I get the following-
    The start up tone, then a screen with the grey apple logo, I then get the spinning grey progress wheel and this is how the computer remains, not progressing from this screen!
    The hard drive is making an active noise for the first minute and then goes quiet.
    Previously to this situation-
    My computer kept locking up while I was using the Internet.
    Seeing the progress indicator (spinning disc) it remained constant and I was not able to do anything from this point. Tried force quitting nothing.
    Switching off the computer with the power button led me to me my current situation.
    I have followed all online help advice that seems to be relevant and have tried the following-
    Resetting PRAM_
    Safe Boot_
    I have also disconnected all additional devices and Ethernet connection.
    Bugger.

    Ok, well they don't actually have them anymore, but if one calls up and says they lost their cds, Apple SOS can send a duplicate, but whether or not its the actual 4 cds and two 10.2.1 cds that remains to be seen, but according to what they told me they no longer provide the cds unless the customer mentions that it was lost or misplaced.

  • Ciscoworks LMS 2.5 don`t working software & devices updates

    Terrible happened The old server with LMS on the Solaris operating system refused to work, but I have backup. I installed LMS 2.5 (CiscoView 6.1.2), RME 4.0.3. Posted all network objects that were in the old system from backup. But none of them can not do in the utility Netconfig, all the checkbox on the switches Cisco ME 3400-24TS-A inactive, butwith the Cisco 3750 is no such problem, it works. As I understand it, I must run Device Update, but the answer is a "No updates available in CCO for selected product (s)." The same problem with Software Update, I can not upgrade to LMS 2.6 and other products too. Tell me what to do? Some screenshots attached below.

    Maybe Cisco has stopped maintaining the online update repositories for LMS 2.x. Alternatively, you can try finding the relevant RME/CiscoView/Campus Manager device updates at
    http://www.cisco.com/cisco/software/navigator.html?mdfid=268439477&i=rp
    For example, select RME, instead of LMS, to find if the RME device pkgs are available for download. Once downloaded, you can apply them on the LMS servers locally.

  • Unable to run Software Update

    I have a Macbook Dualcore and have issues checking for software updates. When I run software updater I get the error message: "A networking error has occured: timed out (-1001). Make sure you can connect to the Internet, then try again." It then suggests that I should run Network Diagnostics (which I do) but it finds that my internet is working quite well, indeed. In fact, I just tried to update my software as I sit here posting this, chatting with people on iChat, and it still tells me that I may have to check my internet connection. What should I do???

    Hi Kiwi,
    Try dragging these files to the desktop, then reboot and see if it works...
    /Library/Preferences/com.apple.SoftwareUpdate.plist
    /Users/nnnn/Library/Preferences/com.apple.SoftwareUpdate.plist
    We have other things to try if it doesn't.

  • Problem: LMS 3.2 SP1 do not connect to CCO for software and device updates

    LMS 3.2.1
    When I try to check Software and Device packages updates for LMS components, it fails with "Error while downloading package information from Cisco.com for the selected products. See the d:/CSCOpx/log/psu.log file for details." diagnostics.
    CSCOpx\log\psu.log shows that it fails with 404 error. Looking to wireshark capture, I see that software make GET to http://www.cisco.com, then GET to http://cco.cisco.com/cgi-bin/login, then GET to www.cisco.com/cgi-bin/WLAN/cwselectfile.cgi with some params, which result in "404 Not Found" error nevermind which product (Common Services, Campus Manager, RME, DFM or others) I try to get updates on.
    Is there any patch or solution for it?

    have you installed the patch for bug ID CSCto46927, yet?
    the details form the Bug Tool Kit:
    ============================
    Psu support changes from CCO to SPRIT
    Symptom:
    After the 16th of June 2011 LMS will no longer be able to download Software and Device Package updates, or PSIRT and End of Sale/Life information from CCO
    Conditions:
    Hosted services in Cisco.com that are being leveraged by LMS, for downloading the latest Software and Device Package updates, as well as the PSIRT and End of Sale/Life information are being migrated to a new framework and the old services will be retired.
    This will affect all LMS 3.x and 4.x versions.
    Refer to https://supportforums.cisco.com/docs/DOC-16806 for more information
    Workaround:
    Users of LMS 3.2.1 , 4.0 should install the patch that can be downloaded from cisco.com
    Users of earlier version will need to upgrade to LMS 3.2 and then install the LMS 3.2 SP1 patch set before installing the patch   
    =================================
    the patch cwcs33x-win-CSCto46927-1.zip can be downloaded here

  • CiscoWorks LMS 4.1, syslog analyzer parsing non-Cisco device.

    Hello.
    Can Syslog Analyzer parse syslog messages coming from a Non-Cisco device?
    I'm trying to parse message from a HP Virtual Connect module without success.
    Thanks.
    Andrea

    Hi Andrea,
    You could use syslog-ng to write a generic mnemonic into the message and forward it to LMS.
    Something like:
    syslog-ng->add fac-sev-mne: message->lms
    However, I would also caution you that LMS is *not* meant to be a "syslog" manager - there are usually way to many syslog messages in most environments for it to handle that many - which is why most syslog managers are standalone servers.
    In order to make sure that the NMS systems that syslog-ng forward messages to receive the correct source, syslog-ng needs to be compiled with the source spoof option. This will allow messages received on other NMS’s (such as LMS) to appear to come from the original devices rather than from the syslog-ng server.
    Compiling from source:
    Install the syslog-ng prerequisites from Balabit
    You must configure syslog-ng with --enable-spoof-source in order to enable the spoof source feature (which is disabled by default).
    ./configure --enable-spoof-source
    make && make install
    If you run into any issues during the installation, you can refer to the syslog-ng forum  or you can refer to the syslog-ng knowledge base
    Lastly, here's a great paper on syslog management:
    Building Scalable Syslog Management Solutions

  • Unable to run software updater, why?

    Hi,
    Please please help.
    I have installed the software updater on my laptop but when I try to run it get a message saying I need 256mb of memory and it the wizard closes. I have 34GB of free space on my laptop so I don't understand why this is happening. Any ideas would be grealty accepted.
    Cheers
    Emma

    You need to get it (RAM) up. Increased. The only way to get more RAM memory is to buy a memory upgrade for your laptop.
    If you have a friend, relative or colleague with a PC that has more RAM, you can try upgrading using that PC (if they'll let you).
    Other than that, you can also find a Nokia service/repair center nearest to where you live, and go there with your phone and ask if they can do the firmware update while waiting (best to call first).

  • Flex Mobile Project unable to run on android device

    Hi,
    I Have created basic flex mobile project using flash builder and i could able to run on desk top, but while running the same on device i am getting force close exception also dint get any error log. i am using samsung galaxy pop GT-S5570 as my testing device. i have configured usb driver and enabled usb debugging in  my device too. any help to resolve this process?

    08:20:45.751 Raw device 'sd=sd1,lun=/dev/rdsk/c3t5000CCA03EC50D5Dd0s0' does not exist, or no permissions.
    Looks like either your lun doesnt exist  OR you running vdbnech session not as root.
    (Only a guess )

  • CiscoWorks LMS 2.6: Blank page after login

    Hi,
    CiscoWorks LMS version 2.6 is running on Windows Server 2003. I can load the login page using Internet Explorer. However after login page is blank. I have attached the screenshot(ciscowork.jpg) and pdshow result (pdshow.zip).
    Also there is an error for ANI server: Error: Get reply from Server failed. I have also attached the screenshot (ciscoworks2.jpg) as well, log was also extracted (error_log.txt)
    Please help... Thanks

    Your Services are misconfigured.  Post screenshots of the Services control panel showing all of the CiscoWorks services.

  • LMS 4.2 Applications missing from Software Center

    I have a problem with LMS 4.2.4 Software center on Win2K8.  I have been trying to download device updates and the only product listed in software center has been:
    Inventory Config And Image Management
    It seems like this happened to me before and I opened a TAC case and got the list of products back but I can't seem to locate the case history.  To top it off my LMS support contract is in limbo due to some administrative glitch and I am waiting for my account team to sort it out.  Meanwhile I have just installed some relatively new products (3850, 4500-X) and LMS doesn't seem to recognize these completely.
    The list of apps seems to be stored in the NMSROOT\lib\classpath\com\cisco\nm\xms\psu\conf\tag.properties.  I stumbled accross a tag.pl script in the bin directory that modifies this file.  So I searched in vain for the proper contents for the tag.properties file.  In the end I just issued the following sequence to get common services back:
    cd <NMSROOT>\lib\classpath\com\cisco\nm\xms\psu\conf
    perl D:\Software\CSCOpx\bin\tag.pl tag.properties -a "cmf:Common Services"
    So I am not sure why a perl script to modify the tag.properties file is necessary since it just seems to append the specified product to the end of the file. In any event I then went to
    Admin > System > Software Center > Device Update
    and sure enough CMF appears and I am able to check for and install device updates for it.  However, I still seem to be unable to perform UT collection for the 3850 stack which is what I am really after.  So does anyone know what product I need to add and get updates for in order to get user tracking working?  In other words, what is the output of
    psucli.bat -h?
    Thanks,
    -Jeff

    Hi Jeff,
    looks like tag.prop is corrupted.
    it should have the below content :
    ipm:IPSLA Performance Management
    cmf:Common Services
    lmsportal:LMS Portal
    cvw:CiscoView
    rme:Inventory Config And Image Management
    dfm:Fault Management
    lms:LAN Management Solution
    upm:Device Performance Management
    cm:Network Topology Layer 2 Services and User Tracking
    Is this a new Installed ? if yes share the Installed.log
    if you have good backup ,then try retstoring it.
    Thanks-
    Afroz

  • Basic LMS help, or suggestions for other software

    I'm looking for the appropriate software to help me manage my lab.  I'm a bit new to any network managmenet software.  Right now it contains about 20 different switches and routers.  I have DCNM setup for my SAN and Nexus devices and we have deployed LMS as well.
    I have LMS setup to aleart me of any failures or link issues etc...and its working well.
    I'm trying to figure out how to get it to backup my device configs and save them out to an FTP server.  Is this something LMS can do?  If not any suggestions on what to use?  I've thought about just writing up some expect scripts to do this...but honestly I don't want to maintain it as new gear comes in quite a bit.
    Thanks!
    Chad

    As Gaganjeet replied, CiscoWorks LMS can do this pretty well for Cisco devices.
    If you have a mutli-vendor environment, the open source RANCID tool is very handy for this sort of thing. We use RANCID to pull configuration s of not only Cisco but also Juniper Netscreen, SRX and EX series, Citrix Netscaler, F5Big IP, Extreme switches, etc. Combine it with a viewer interface such as Trac and you have a very slick way to manage multi-vendor configurations.
    RANCID: http://www.shrubbery.net/rancid/
    Trac: http://trac.edgewall.org/

  • LMS 4.0.1 fails to download SW and device updates

    Hi All,
    I have a problem downloading software and device updates for LMS 4.0.1.
    In the psu.log I get the following:
    [ Mon Nov 26 12:51:51 CET 2012 ] INFO   [SwUpdateAction : getUpdatesFromCCO]  : Validated Cisco.com credentials..
    [ Mon Nov 26 12:51:51 CET 2012 ] INFO   [SecurityHandler : getCSProxyHost]  : No proxy Host configured
    [ Mon Nov 26 12:51:51 CET 2012 ] INFO   [SecurityHandler : getCSProxyPort]  : No proxy port confgured
    [ Mon Nov 26 12:51:51 CET 2012 ] ERROR  [CcoDownloadAdapter : getXmlFileList]  : failed to connect to Cisco.com:RespCode=404, RespMsg=Not Found
    [ Mon Nov 26 12:51:51 CET 2012 ] ERROR  [RemoteRepSync : downloadPsuHeadersAsXml]  : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getfileList():failed to connect to Cisco.com
    Hope someone can help.
    Thanks.
    Rgds,
    Jesper

    Hi Jesper,
    Download the Patch for thsi Bug CSCto46927. (lms40x-win-CSCto46927-0.zip ) for windows
    lms40x-sol-CSCto46927-0.zip  (solaris)
    I hope this will fix the issue
    Thanks
    Afroz

Maybe you are looking for

  • Question about IPM 2.3

    Hello, When I am trying to add a Collector baesd on a UDP port, targetted to an IP LDAP Device, on the port 30389, I have the error message : IPM Error Dialog : Target must be a regular IP Device (not a router) when the target port is less than 1025.

  • Inserting the picture

    Hi, I want insert the picture into the table through PL/SQL program or through DML Please help me in this issue. Thanks Reddy.

  • ATP Stock on AFS item overview

    I have the stock for specific material..but its not showing up in (AFS item overview) when i double click on Request delivery date in sales order create / change screen and also i am not able to put the cursor on ATP stock field.. Could you pl let me

  • Connect to Azure Sql DB through WCF Data Service

    I am following the tutorial: http://msdn.microsoft.com/en-us/library/windowsazure/ee621789.aspx; Connect to Windows Azure SQL Database Through WCF Data service on a Windows 8 machine running VS2013.  Until starting this tutorial, I have only been usi

  • Zend_Amf_Server Zend_Auth

    Zend_Amf_Server performs authentication only if it receives AMF CREDENTIALS_HEADER. So if my Flash app doesn't send the CREDENTIALS_HEADER it gets access to all server methods. Authentication that can be turned off by the cliet, makes no sense to me.