CiscoWorks LMS 4.0.1 / Device Discovery

Simple question, not so simple answer?
I have tried multipule times to do device discoveries, the same 26 devices come up unreachable. I have checked, double checked, and tripple checked the snmp community ro and rw strings on the switches and that snmp is enabled.. All seems configured correctly on the switches. I have tried arp, ip ping, cdp, just about all of the proper discovery protocols. I have tired using different seed devices, even already known reachable devices.... I'm stuck, no clue why I can't get this going! Please help. As a side note.. If imanually added unreachable devices as an snmp target in snmp setting windows during device discovery configuration it will "reach" and add the devices.

John...did you get this resolve? I am having the same issues. Several of my devices with subnet of 10.83.*.6 (seed switches) are unreachable in CW. I can telnet to many of the devices from the CW server and see that the community string (RO/RW) is the correct string in the configure however, still unreachable. Was you able to get this working? I do have a TAC case open for this. Still working through the issue. Write back...thanks in advance.

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Check if the fault management rediscovery page shows device as discovered and known or does it have any errors?
Are you able to generate any fault management reports and view other pages?
Just try to reboot the server/restart daemon to see if it is goes away.
Else it is mostly corrupt FM DB. Which would need to be re-initialized.
Fault Mgmt reinitialize is very simple task, which doesnt removes a lot of data, except past 31 days of FM history and custom notifications, if configured.
Thanks
Vinod
**Rating Encourages contributors, and its really free. **

Custom device prompt in Ciscoworks LMS

Hello,
In emerging network infrastructure of our client we decided to use some custom promps at device VTY (SSH and Telnet). Console users are network authenticated by means of ACS, and in case ACS is not reachable, we decided to use login prompts as follows:
Username(local):
Password(local):
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If you're sure the failure is due to the custom prompt, yes, you can simply follow the steps in the following document to let LMS know about that:
http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_tech_note09186a00801442c9.shtml

LMS 3.1 Device Discovery

Hi, Having had a fully operational version of Ciscoworks on a very old server we were advised to move it to a virtual server, with a new IP address. Unfortunately since then the device discovery is not collecting data on all devices on our network, and showing them as unreachable. Even though I have replaced the IP address in the configs on the network switches.
The odd thing is that it is finding 6 devices but not all of them. Just wondered if this is something anyone out there has seen before that may be able to shed some light for me.
Thanks
Jo

Hi,
Kindly make sure all the device are snmp reachable with the new IP from the CiscoWorks Server. However more information will be found by enabling the debugging for Device Discovery and then try to run the Device Discovery again.
To enable the debug for Device Discovery , kindly to Common Services > Device & Credentials > Device Discovery > Discovery Logging Configuration > select the modules you are using for device discovery along with Data Collector, Discovery DeviceInfo , Discovery Framework, Discovery util and run the device discovery again and then send the ngdiscovery.log from CSCOpx\log location.
Also kindly make sure you have make the required changes on the Schedule discovery settings as well since Schedule discovery have its own settings for Device Discovery as compared with Ad hoc Discovery settings.
Here is the good doc link created by Sir Joseph Clarke to understand the Device Discovery and for troubleshooting purposes.
https://supportforums.cisco.com/docs/DOC-9005
Note :- ngdiscovery.log contain information about the IP address of your device in the network.
Thanks,
Gaganjeet

LMS 4.2 Device Discovery

I have used every version of LMS since 1.0 and I'm very familiar with the software. My problem is with the last few versions and the device discovery feature. It seems that in earlier versions, once the seed device was configured and devices had the appropriate community strings and cdp was enabled, the device was discovered. With these earlier versions, all of my devices were discovered. Any new device added to the network was also discovered. I never had to deal with devices that were "Unreachable" as all my devices were "Reachable". My network has not changed. I still have the same core switch ip address since version 1.0. My edge switches are still configured for the network as they always have. Same community strings. What has changed is the LMS discovery process. What's going on with these "modules"? I have 120 devices on my network and 117 will be "Unreachable". Even the core switch is unreachable. I have tried CDP, Global, seed device, DCR as seed. Still the devices are unreachable. There are no firewalls or access lists. The LMS server has complete access to all devices. Does anybody have any thoughts, comments??? Or am I just being too picky expecting the software to just work? TIA

Nothing has chnaged as considerable in discovery module since inception. Addition of new modules and algorithm has just made it stronger and smarter.
If all the devices are unknown there is certainly some issue with communication using snmp. I would request to modify and if you think multiple communities may be there try to configure all and keep the target *.*.*.*.
Following guide on LMS discovery stands from LMS old versions to till date similar on how it works :
https://supportforums.cisco.com/docs/DOC-9005
-Thanks

CiscoWorks LMS 4.0.1 and devices other than Cisco.

Hello.
Can I use some CiscoWorks LMS functions like config management, topology, with devices other than Cisco?
Thanks.
Andrea

No, RME, Campus and DFM are still hardcoded to restrict to cisco devices.
HUM and IPSLA are more open.
The functionality from the HUM will allow you to monitor availablilty, interfaces and you can add OID's yourself.
IPSLA can use non cisco devices as a target for their tests.
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Michel

Adding Device support/definitions in Ciscoworks LMS 3.2

Hi All
I am having some issues adding updated definitions for Cisco C3750X-48PS switches.
We have ciscoworks LMS 3.2 and I need to update the definition/device support for these switches. We are conducting a network refresh and are having some issues with ciscoworks polling these devices correctly.
I have looked through the various user guides and searched on google with not much luck as to how to actually do this, the links I have found breifly go into it, but not indepth, and the cisco links I have found, of course have redirects to new pages which bear to resemblance to what is in the original document. Is there a clear guide out there on how to update the switch definiton in ciscoworks? So I can i can try and do this correctly?
I am new in my current role and I want to ensure I am doing this correctly. Apologies if this has been asked before.
thanks

First thing to check is the supported device table for LSM3.2. According to it, the 3750X-48P-S is supported pretty much across the board by the LMS tools.
So you then need to just make sure you update the RME, CM, DFM and CiscoView device packages to integrate the updates into your server. While you can manually download and install the various packages, this task is more easily accomplished via the application GUI itself.
In LMS 3.2, updates can be done via the Common Services Software Center. The User Guide (here) tells how to use that area in great details. I usually just select "everything" for updating so as to be fully updated for whatever gets installed (as opposed to trying to pick and choose the minimal set of packages).

Device discovery in Cisco Prime LMS 4.1

Hi,
im using CISCO PRIME LMS 4.1 for manage my network, i ran a device discovery job using a ping sweep on the ip ranges of my network, ie 192.168.1.0/24, 192.168.2.0/24 and so on... the discovery found all my devices, but it discovered duplicate devices with illegal ip Addresses, ie
ip                                    device
192.168.1.255               S1
192.168.2.0                    S1
192.168.2.1                    S1 (the real address)
all in reachable status.
i dont undestad why the program adds that repeated illegal addresses.. someone can help me with that issue??
how can i run the device discovery to avoid this problem?
Many Thanks.

Julio,
Don't let LMS decide on what IP address it will manage the device.
For example, let LMS do a lookup of the sysname in DNS, then it will use the IP address coming back from the DNS as management IP.
This is what I do to avoid this.
But I also feel that LMS should be bright enough to never manage the same device twice. I think Campus DFM or RME will eventually figure out the 2 devices are the same, but they can't "fix" what is wrong in the DCR.
Cheers,
Michel

Help with LMS 4.1 device discovery?

Hello,
I'm new to the LMS family and seem to be having an issue with device discovery. The discovery session launches, (I get an email telling me it launched) but the summary page tells me that while the devices are discovered, none of them are reachable.
I've checked the SNMP strings, and they match (and also worked under Whats Up). Is there a specific log I can look at to find out what's going on under the hood of LMS?
Thanks,
Cam Wynd

If you go into the processes and click on CSDiscovery then start, it will run the discovery. That's just a work around for now.

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Hello everyone,
I'm working on ciscoworks LMS 4.2 and as part of a project I need to extract all of my devices to a Nagios Database.
Is it possible to do ?
If yes, can you explain me how can I do that ?
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I am not an expert in Nagios, so no idea on what options does it have to import devices.
In LMS, you have an option to export devices and its credentials list in .csv and xml format. Please check if you can use any one of those to get imported on Nagios.
Check details on how to export from user guide here :
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.2/user/guide/inventory/mng_device.html#wp1132486
Also, you can try to fetch database details from LMS using Open Database Connect. Use the following document for more details :
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.2/database_schema/dbviews_42.html#wp23144
You should check the possible option on Nagios to import devices and than ask if that is available on LMS.
-Thanks
Vinod
**Rating Encourages contributors, and its really free. **

LMS 3.1 Device Discovery issue

Hello,
I have been getting myself familiar with LMS, but can't figure out why I am having issues seeing some devices. I can't find any solution to my problem on other posts.
I have a server farm connected to my core switch, both can see each other via CDP, and the SF can ping the LMS server. However, I have 'device unreachable' on device discovery and CiscoView. SNMP community strings are the same on each device, and are configured on LMS.
Any suggestions? Thanks in advance!

Hi,
LMS tries to contact each device directly via SNMP. If it can talk directly to the device, the device is added into DCR as Reachable. If it cannot talk directly to the device, the device is deemed as Unreachable and it is not added into DCR to be managed by LMS.
If LMS is unable to communicate it could be due to any number of things including timeout, incorrect community string, snmp-server view, firewall or access list.
A definitive way to determine the issue would be to perform a packet capture during discovery to see the SNMP transaction between LMS and an 'unreachable' device.
You can also try increasing the timeout value.
Thanks.

Cisco Prime LMS - Device discovery

How do you configure Cisco Prime LMS Device Discovery, so that you can have two credentials sets for specific "special devices" (host based statement) and one for the of the devices (global subnet statement)?
Thanks in advance.

Hi,
Here is the link to the document containing the detailed steps regarding Credential Sets.
After defining your sets then set up Credential Set Policies.
Thanks!

Ciscoworks LMS 3.2 Processes down

Hello all,
I have installed ciscoworks lms 3.2 on windows 2003.
The discovery ran successfully and the devices were added to dcr.
After a few days, the ciscoworks processes were automatically down.
“Processes NOSServer, CmfDbMonitor, FHServer, IPMProcess, Sysloganalyser, 1041, CTMJrmServer,
Interactor1, EDS-GCF, IPMOGSServer, CMFOGSServer, 1015, DFMOGSServer, UPMDbMonitor, ChangeAudit, Inventory Collector, CampusOGSServer, Interactor, TISServer, jrm, UTManager,
ConfigMgmtServer, DCRServer, PMCOGSServer, ICServer, EssentialsDM, InventoryCollector1, PTMServer, RMEOGSServer, UPMProcess are down” .
Why were the processes down?
What might be the solution?
Thanks and Regards
Yama

Hello,
Thanks for your answer.
Unfortunately the problem still exists.
I attached the required files.
Thanks and Regards

User tracking not finding any hosts in Ciscoworks LMS 3.1

L.S.
Our test-configuration is as follows:
Application versions:
Ciscoworks LMS 3.1
Ciscoworks Common Services 3.2.0
Campus Manager 5.1.4
We have 31 managed devices in Campus Manager (data has been collected on all),
Edit: All of them show up green in the topology window.
The device are: 2 6509 cores (running IOS s72033_rp-IPSERVICESK9_WAN-M version 12.2(18)SXF8), 1 ASA firewall (running ASA-OS version 8.0.5) and 29 switches (2960 and 3560 models both running ios version 12.2(52)SE). The switches are connected as follows:
User tracking jobs are running normally, but aren't finding any end-hosts or IP phones at all (I suspect around 250-500 hosts+ on these switches)
We are running SNMP v3 on the switches and have added the following configuration items to all the switches:
snmp-server group readonly v3 auth context vlan-1
<repeat for all present snmp-contexts as shown in show snmp context output>
snmp-server group readonly v3 auth context vlan-83
Debugging is enabled in CM->Admin->Debugging Options->User Tracking Server
This is the UT.log file of the last major acquisition:
messages will remian logged to file: D:\PROGRA~1\CSCOpx\log\ut.log
2010/01/13 14:00:01 main MESSAGE ProcessInitializer: Properties will be read from D:\PROGRA~1\CSCOpx\campus\etc\cwsi\ut.properties
I= 0value *.*.*.*
I= 1value 6
I= 2value 1
2010/01/13 14:00:01 main MESSAGE DBConnection: Created new Database connection [hashCode = 10969598]
PartialOrderNode tree dump: time base = VMPSMajor
<root>
    VMPSMajor: <root>
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    VMPSMajor:         VMPSMajor.PingSweep
    VMPSMajor:         VMPSMajor.PopulateFromDCR
    VMPSMajor:             VMPSMajor.GetPortStatus
    VMPSMajor:                 VMPSMajor.GetBridgeTable
    VMPSMajor:             VMPSMajor.Sweep
    VMPSMajor:                 VMPSMajor.GetIpXlateTable
    VMPSMajor:                 VMPSMajor.GetIpv6XlateTable
    VMPSMajor:                     VMPSMajor.GenerateTable6
    VMPSMajor:                         VMPSMajor.GenerateTable
SMFunction evaluation order: time base = VMPSMajor
VMPSMajor.GetXMLData Major
VMPSMajor.PingSweep Minor
VMPSMajor.PopulateFromDCR Major
VMPSMajor.GetPortStatus Minor
VMPSMajor.Sweep Major
VMPSMajor.GetBridgeTable Minor
VMPSMajor.GetIpXlateTable Minor
VMPSMajor.GetIpv6XlateTable Minor
VMPSMajor.GenerateTable6 Major
VMPSMajor.GenerateTable Major
Time base VMPSMajor has 5 major nodes and 3 minor traversals.
log4j:ERROR No appenders could be found for category (CTM.common).
log4j:ERROR Please initialize the log4j system properly.
In classlist loader
In classlist loader processing sub classes
updation done
In classlist loader completed
2010/01/13 14:00:03 main MESSAGE DBConnection: Created new Database connection [hashCode = 12524859]
Calling default
Subnet to SubnetData Map Size :73
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 12524859]
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 10969598]
2010/01/13 14:04:50 main MESSAGE DCRDevWrapper: Closing DCRProxy
I'm slowly getting to a dead end here. What am I missing?

Well, our problem was resolved finally through a weird coincendence after having a websession with a Cisco TAC engineer (TAC case SR 613376661)
We changed the
snmp-server group readonly v3 auth context vlan-xxxx
commands in the switches to:
snmp-server group writeonly v3 auth context vlan-xxxx
that is: use the writestring in the snmp-server groups instead of the read string.
After we changed that, all of the User Tracking mysteriously started working.
As far as I know, the writestring should not be needed, but apparently it is....
Is there any explanation for this?

CiscoWorks LMS 2.6

Dear All
We are running CiscoWorks LMS 2.6
I have scheduled a backup in Common Services > Server > Admin > Backup
My question is, what does this backup actually do?
Does it just backup the CW configuration?
Or does it include data such as devices configuration archive, reports, jobs, device inventory etc
If it does not, anyone have a suggestion of how this can be achieved?
I am looking into DR scenario - i.e. how we can restore net devices if the device AND CW server is destroyed.
Thanks
Phil

Phil;
You may want to move this thread to the Network Infrastructure>Network Management community; they focus on LMS there.
Scott

CiscoWorks LMS 4.0.1 / Device Discovery

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