CiscoWorks LMS 4.0.1, user tracking acquisition problem on 3750 stack.

Hello.
We are using Catalyst 3750 switch stacks with software 12.2(44)SE. We have two stacks, only one with IP routing enabled.
When we try to run an Acquisition Action on this, from Admin> Collection Settings> User Tracking, the system replies with an error "Failed to start acquisition: Device unreachable. Please enter a valid device".
Device Center reports "success" on all collector status.
Acquisition starts successfully when we try with the other stack.
With LMS 4.1 demo, users acquisition runs successfully.
Any suggestions is appreciated.
Thanks.
Regards.
Andrea

Hello Andrea,
just wanted to let you know that I have fixed that for our system. I reinitated the UT Database with the following command:
/opt/CSCOpx/bin/perl /opt/CSCOpx/campus/bin/reinitdb.pl -restore -ut -all
It's important to call perl with the full path, otherwise it will completely fail.
Hope this will help you.
Greetings

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CiscoWorks LMS 4.0.1, user tracking acquisition problem.

Hello.
We are using Catalyst 3750 with 12.2(44)SE. We have two stack configured, one with IP routing enabled.
When we try to run an Acquisition Action on IP routing enabled stack, from Admin> Collection Settings> User Tracking, the system replies with an error "Failed to start acquisition: Device unreachable. Please enter a valid device".
Acquisition starts successfully when we try with the other stack.
We are going to investigate!
Any suggestions is appreciated.
Thanks.
Regards.
Andrea

You aren't using SNMP v3 perchance are you? If you are, you need to use contexts. Reference this thread.
Have you tried initiating a full data collection and been successful? Reference this thread.
If neither of these suggestions works, the latter thread linked above has some more detailed troubleshooting suggestions.
Hope this helps.

LMS 4.2.4 User Tracking Acquisitions Info almost empty

Hi ,
I reinstalled lms because I had problems on the server, they are now more than a month that the new use but I have trouble seeing the hosts connected to a switch or rather I see only a few. The settings are identical to the old man all by default, but with the old man had acquired many hosts. I suggested a way to make a little troubleshooting. I attach screensshot.
Thanks Emiliano
the old had over 5000 acquisitions

When a fresh installed LMS is working properly for all the modules, like Inventory, config, fault, performance etx, it could be something on this module which is responsible for Data collection.
It doesn't have much data which can be lossed, it can be easily taken as the first step to verify and rule out any possibilites of DB not working properly.
Also, you can share :
NMSROOT\campus\etc\cwsi\portsData.xml
NMSROOT\campus\etc\cwsi\RouterData.xml
NMSROOT\campus\etc\cwsi\vlanData.xml
These files have essential entries to be used by User tracking.
-Thanks
Vinod
**Encourage contributors, RATE them. **

Ciscoworks User Tracking Acquisition Issue

Hello,
I am currently using Campus Manager 4.0.6. When I go into my User Tracking I noticed only certain subnets were discovered. How do I set it up so I will find all my subnets?
Thanks you
-M-

Your version of Campus Manager had a bug in which Data Collection would crash, thus leading to no more topology or UT updates. I highly recommend you upgrade to Campus Manager 4.0.13, then run a new Campus Data Collection followed by a new UT acquisition. You should be in good shape.

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Hi everybody!
We are running LMS 4.3.2, it was running OK... but now we receive the following message:
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Regards,
CCNP R&S

Hi ,
Go to Admin > Getting Started >
Device Allocation Settings   just make sure
Network Topology, Layer 2 Services and User Tracking    should be CHECKED.
If above is correct then send me the output of pdshow.
Thanks
Afroz

LMS 4.0.1 User Tracking Problem "No end hosts found"

Hi everybody,
I have problems with devices that do not appear in the user tracking utility.
These devices are a cisco WS-C4506-E with Supervisor II-Plus-10GE and two WS-C6509 with Supervisor Engine 720.
When I start acquisition for the devices I receive following message: "Device unreachable". When I try to watch the end hosts, I get following Message: "No end hosts found."
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Roman

400 devices - do you mean 400 end users?
Do they all use a Layer 3 default gateway that is among your discovered and managed devices?
Have you followed the steps and troubleshooting from around page 24 of this guide?

LMS 3.2 and user tracking problem

rme 4.3.1
cm5.2.1
cv 6.1.9
dfm 3.2.0
ipm 4.2.0
portal 1.2.0
cs 3.3.0
cwasst 1.2.0
running on windows server 2008.
This was a clean bulid, and we imported all pertinent data from our old lms 2.6 server. This was in september 2010. Everything worked as expected and continues to work except for......
We are in an upgrade cycle for our 4500s. We are upgrading from 12.2.50-sg4 to 12.2.50-sg8, and also upgrading rommon to 12.2.31r-sga4.
It appears that user tracking is not working anymore for the upgraded 4500s. UT still runs, and works perfectly for all other devices, including the 4500s that have not been upgraded yet. I know this sounds goofy, but it really does seem to be the common denominator. I've checked the windows updates, package updates, etc in trying to figure out what made this happen. It really does all come back to upgrading to the above version. All aspects of this server are running great and as expected, it's just that UT for the upgraded 4500s isn't working anymore. I do run the logbackup script weekly (past experience has taught me to do this), and try and keep up with any patches or package updates, etc.
If anyone has seen something similar or can suggest anything, I'd appreciate it. I think I am going to have to open a case on this. Thanks - chris

Michel,
Indeed, it looks like that is the problem. I guess I was focused in on CW rather than the whole picture. But yes, indeed, if I walk the mac table for a vlan on a 4500 that has not been upgraded it works. If I do the same on an upgraded one, I get nothing.
The cautious optimism is that we do have a sup6 at our DR location that is running 12.2.53-sg1 and this test works on that switch. So as long as that
version isn't deferred, we'll test that on one of the older sups to verify.
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LMS 4.2.3 User Tracking not discover any hosts

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Miroslaw Skorupa

Thanks for your advice.
Now all my devices are connected in Layer View [Devices View], but User Tracking still not shows me informations from several switches about hosts. Its works like randomizer. Now 5 devices form User Tracking don't show me informations.[WS3550 2 devices and 2 WS-C2960S-48LPS-L]. In lists devices Acquisition Action i check acquisition for this 5 devices. After that acquisition complete, but User Tracking still empty ( all ports on this devices are active).
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LMS 4.2.3 user tracking not see IP Phone

Hi,
I try to aquier IP Phone in User Tracking.
Phones are present but like pc (without other information...DN, user....)
the LMS version is 4.2.3
the CUCM version is 8.6
the CUCM is green on Topology..
if your are idea...

Hi Afroj,
the OID (1.3.6.1.2.17.4.3.1.1) not walk
[srvlms/root-ade ~]# snmpwalk -c iptread x.x.x.x.1.3.6.1.2.1.17.4.3.1.1
SNMPv2-SMI::mib-2.17.4.3.1.1 = No Such Object available on this agent at this OID
the OID (1.3.6.1.4.1.9.9.156.1.1.2.1) not walk
[srvlms/root-ade ~]# snmpwalk -c iptread x.x.x.x 1.3.6.1.4.1.9.9.156.1.1.2.1
SNMPv2-SMI::enterprises.9.9.156.1.1.2.1 = No Such Object available on this agent at this OID
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[srvlms/root-ade ~]# snmpwalk -c iptread x.x.x.x
SNMPv2-MIB::sysDescr.0 = STRING: Linux release:2.6.18-194.26.1.el5PAE machine:i686
SNMPv2-MIB::sysObjectID.0 = OID: SNMPv2-SMI::enterprises.9.1.1348
DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (240048448) 27 days, 18:48:04.48
SNMPv2-MIB::sysContact.0 = STRING:
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SNMPv2-MIB::sysLocation.0 = STRING:
SNMPv2-MIB::sysServices.0 = INTEGER: 72
IF-MIB::ifNumber.0 = INTEGER: 3
IF-MIB::ifIndex.1 = INTEGER: 1
IF-MIB::ifIndex.2 = INTEGER: 2
IF-MIB::ifIndex.3 = INTEGER: 3
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IF-MIB::ifDescr.2 = STRING: eth0
IF-MIB::ifDescr.3 = STRING: sit0
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LMS 4.2.2 User Tracking - IP resolving

Hello,
I have made a fresh install of LMS 4.2.2 and I have a problem with the user Tracking.
My architecture :
A pair of 4500-X running Version 03.03.00.SG
10 stack of 2960-S running IOS : 12.2.55.SE5
The 4500-X are routing cores. Everything is running SNMP V3 and I have entererd the commands for each VLAN :
snmp-server group SDIS03-GP-RW v3 priv context vlan-x write SDIS03-V-RW
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I have seen several post on the forum for similar problems but it do not seems to resolv mine.
Thanks by advance for your ideas.
Regards,
Abel.

I found a reference on the LMS Supported Devices Table:
The following features are not supported:
VRF Lite, LANE Management, User Tracking, VLAN Management
Configuration Deploy Protocols: HTTPs
Configuration Fetch Protocols: HTTPs
I wonder if it's due to this fact (mentioned in the 4500-X IOS XE Release Notes):
The following features are not supported on a Catalyst 4500-X Series switches:
•CISCO-IETF-IP-FORWARD-MIB
•CISCO-IETF-IP-MIB

LMS 4.0.1 user tracking issue

Hi All,
I have an interesting problem at one of my customers. They are using LMS 4.0.1, but they have a problem with user tracking with SNMPv3. They using a very simple SNMP configuration, wich is the following:
access-list 80 permit x.x.x.x
snmp-server group SNMPV3GROUP v3 priv write SNMPV3_VIEW access 80
snmp-server view SNMPV3_VIEW iso included
snmp-server view SNMPV3_VIEW mib-2 included
snmp-server view SNMPV3_VIEW cisco included
User name: SNMPV3USER
Engine ID: 8000000903000014F2C38169
storage-type: nonvolatile        active access-list: 80
Authentication Protocol: SHA
Privacy Protocol: AES128
Group-name: SNMPV3GROUP
snmp-server group SNMPV3GROUP v3 context vlan-X
Now they have UT working well for their Ctalyst 4500 switches, and the half of the 6500s (They have 2950 switches as well, but for those UT with SNMPv3 is unsupported). So the problem is the following: they have 12 6500 switches, with the same IOS version (10 pieces of WS-C6506-E + SUP720-3B IOS: 12.2(18)SXF17 (IP Services), 2 pieces of WS-C6506 + SUP720-BASE IOS: 12.2(18)SXF17 (IP Services)). They have identical SNMP configuration on both devices. Based on the logs from LMS it seems that on the problematic switches for some reason LMS identifies the switchports as routed:
==============Checking for Device==============
10.255.255.11 : INFO : The switch has been discovered by ANI Server.
IP : 10.255.255.11
Details :Cisco Internetwork Operating System Software
IOS (tm) s72033_rp Software (s72033_rp-IPSERVICESK9-M), Version 12.2(18)SXF17, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by cisco Systems, Inc.
Comp
==============Checking for port Gi1/1==============
Gi1/1 : ERROR : ANI Server has discovered this port as a Routed port. Please run the UTDebug command only on ports connected to end hosts.
The config in the device as follows:
interface GigabitEthernet1/1
switchport
switchport access vlan 162
switchport mode access
no ip address
no snmp trap link-status
spanning-tree portfast
end
TOL_6506E_GT_COR_SW1#sh mac- | i Gi1/1
* 162 0050.5648.a765   dynamic Yes          0   Gi1/1
TOL_6506E_GT_COR_SW1#sh ip arp vrf ebh | i 0050.5648.a765
Internet 10.222.224.129        122   0050.5648.a765 ARPA   Vlan162
TOL_6506E_GT_COR_SW1#
I didn't find any relevant bugs. Has anyone have any idea?
Thanks in advance,
Imre

I'm not sure why Campus looks at that port as a routed port, but I ignore the errors in the campus ANI logs as there are too many of them even when everything works.
I always forget the OID (google knows it), but you best try to do an SNMP walk of the mac address table on the LMS server for a vlan you are interested in. Just to see if it can get it
In CSCOpx\bin you find a snmpwalk.exe
I'm not immediately sure why LMS would not be able to get that info via SNMP but it does narrow down on the root cause of your problem
Cheers,
Michel

LMS 4.2.4 User Tracking End Host Report The system cannot find the path specified

Hello at all,
I have a problem when creating a scheduled User Tracking End Host Report.
I always get the message "The system cannot find the path specified" and the job fails.
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I tried to change the "Report Publish Path" from "C:/Program Files (x86)/CSCOpx/" to "C:/PROGRA~2/CSCOpx/", but that did'nt worked.
Has anybody an idea?
Regards, Kerstin

Share the screenshot of the following directory :
NMSROOT\CSCOpx\campus\etc\cwsi
In case it is blank, try following :
1.Stop the services : net stop crmdmgtd
2.Take a copy of > C:/Progra~2/campus/etc/users and place it under C:/Progra~2/campus/etc/cwsi
3.Start the services : net start crmdmgtd
Please try and let me know the updates.
-Thanks
Vinod
**Encourage Contributors. RATE them.**

User tracking acquisition

Hello,
every time i try to start the User Tracking on the campus manager page i get this error :
Construction of XML data required for UT is in progress.Please try after some time
i waited 2 days.. and i still get the same error
any ideas ?
Thanks

This is a known bug (CSCtg20882 or CSCtd49439 or CSCtc49719). If you contact TAC, they can provide you patches to correct this problem.

User Tracking Acquisition finds 0 End Hosts & 0 IP Phones

Hello All,
I am turing to the community because I have changed settings, ran the acquisition probably 15 times but to no avail. After it completes I have:
Number of Acquisition:927
Number of host entries:0
Number of IP Phone entries:0
I have tried ping sweeps of all class c networks, by subnet, by device but always 0 end hosts. The majority of my switches are 3750 with 3 2960's. I am running Campus Manager 5.2.0 . Any suggestions?

What version of SNMP are you using? If v1/v2c, make sure you do not have a '@' in your community strings. If using SNMPv3, make sure you have configured contexts for each VLAN on the switches. For example:
snmp-server group v3group v3 auth context vlan-100

LMS 4.2 User Tracking not enabled

Hi all,
I have an issue on some switches located on remote sites.
For all switches on the main site (where LMS is located) User tracking is enabled.
For switches on the remote sites, user tracking seems not to be enabled.
This means we can't run the reclaim ports reports on them.
Discovery, Fault Discovery and Inventory are enabled,
but User tracking and Data collection are not active on these remote swithes.
How can this feature be enabled? Can't seem to find it.
Thx in advance!

Hi ,
you need not to do anything on the switch..
You need to check if for those devices "Data collection " is running fine or not
I hope the device is managed in LMS , check the device here first "Admin > Collection Settings > User Tracking > Acquisition Action"
If the device is missing then delete it and re-add in LMS and run the Data collection followed by user tracking acquisition.
Are you using SNMPv2 or SNMPv3 on those devices ?
Thanks-
Afroz

CiscoWorks LMS 4.0.1, user tracking acquisition problem on 3750 stack.

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