Ciscoworks LMS 4.1 Inventory Collection issue

We are having an issue with device inventory collection when a device or component in a device is replaced. The inventory collection job appears to be successful but the changes to devices or modules are not retreived. Short of deleting an object and adding back in, are there any configuration changes that can be made or patches that can be applied to LMS to pick up these inventory changes?

Yes, deleting and re-adding the device works. However, changes have been made to multiple devices in the environment and aside from a bulk delete and re-add there is no guarantee that all changes to all devices will be identified and captured. the side effect will be a loss of historical data.
Are there any options other that deleting and re-adding that will allow the application to identify the inventory changes, or is this a limitation of the product?
Are there any items we should check to identify a potential underlying issue?

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LMS 3.1 Inventory Collection fails

I have the same problem as the following post:
https://supportforums.cisco.com/thread/176673?tstart=0&viewcondensed
Also, LMS fails inventory collection every time. I click on the "failed" link from LMS Portal, but the page never comes up detailing why it has failed. This is after I fixed an issue with group policy overwriting the "Logon as batch" setting for casuser. Everything appeared to be up and running normally again, when I noticed the next day that inventory polling/collection is failing. pdshow attatched.
The following error message continues to show up in the rme_ctm.log file:
[ Tue Feb 22 07:40:55 CST 2011 ] URN_NOT_FOUND : urn "JRM" : Not found !!
The last entry in the CTMJrmServer.log file is:
[ Thu Feb 10 10:52:55 CST 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,publishDaemonOk,99,Called CreateReady file. Return Value 0
I've been blindly trying to chase this down and getting nowhere.

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Hi ,
Great ..
The issue was this Port was blocked 47001, which was blocked . what we did will skip that Port and
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the ctmregistry should have EssentialsDM on a new port, and the conflict should not reoccur.
Thanks--
Afroj

LMS 3.2 Inventory collection - Job timeouts after ~5h, all devices "Not attempted"

Hello All,
We have a strange problem with LMS 3.2 regarding Inventory Collection.
This problem started immediatelly after the LMS installation/upgrade (LMS 3.2 was installed on a new server, and LMS 2.6 database migrated to it).
All Jobs finish as failed, with all devices "not attempted".
Job hangs for a five and a half hours and then reports failed status.
The symptoms are the same for scheduled jobs and manually created jobs.
I also have opened a TAC case, but it seems that nothing relevant can be found in the IC_Server.log.
Also, according to a packet capture, it seems that LMS does collect SNMP data from devices after a job is started...
We tried to upgrade RME 4.3.0 to 4.3.1.
One Job immediately after the upgrade was succesful (Inventory was collected for manually selected device), but the next day all Inventory Jobs were failing again with the same symptoms...
Does anyone have a sugestion where to look for a problem trace?
Thanks in advance!
Ragards,
Jasmina

Hi Jasmina ,
Please chech the Existing MDF pacakge :
go to common service > software center > device update >>> check the checkbox for Cisco works common service and click on check for updates
--if there is an Update , please upgarde the MDF version..
--Similarly look for any Available Device Pacakges update for RME , if there are Upgarde all the Device Pacakages ....
--After all of the above Task is done , Now re-run the Job and it still fails then share the IC_server.log again..
Thanks--
Afroj

CiscoWorks LMS 4.0.1 login issue.

Hello.
We are using CiscoWorks LMS 4.0.1 with TACACS login module enabled.
We have an issue with an account, and only this account. I can successfully login with any other account, newly created also.
I have deleted and created it without success.
Any ideas?
Thanks for help.
Regards.
Andrea

Hello.
We are using CiscoWorks LMS 4.0.1 with TACACS login module enabled.
We have an issue with an account, and only this account. When I try to login into LMS, TACACS server registers a passed authentication but my IE session stops running.
Same issue when I configure CiscoWorks to use the local login module.
Anyway, I can successfully login with any other account, newly created also.
I have deleted and created again without success.
Regards.
Andrea

Ciscoworks LMS 4.0 – Email Notifications Issue

We currently use Ciscoworks LMS 4.0 with over 1000 devices in the database. I'm a LMS novice. And have been assigned the task of minimising the amount of email notification’s we receive, as if one device goes Operationally Down all devices off that switch also send alerts to the email notification group, which in turn overwhelms the mailbox.
The ports are configured not to log or send snmp traps.
no logging event link-status
no snmp trap link-status
So any advice on how we can limit these alerts being generated would be much appreciated.
Thanks in advance.

Hi Nessie,
Go to Monitor > Fault Settings > Setup > Fault Device Details
select the device and click on view then Click on the hyperlink or the device name\ip address
that will bring a new window from there click on Interface and chanaged the Managed state from ture to FLASE for those interfaces for which you do not want ALERTS.
Thanks-
Afroz
[Do rate the useful post]

LMS 3.2 Inventory Collection Failing

Inventory collection is failing without any detailed error information. I'm attaching IC_Server.log. Example device is 10.79.82.250, towards end of log. I see these messages but not sure what to make of them. SNMP communication is ok and walk of system mib is ok.
[ Fri Dec 11 09:37:29 EST 2009 ],INFO ,[Thread-21],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventorySatellite.SatelliteHelperMethods,isVirtualMibSupported,32,
cisco virtual mib,exception while interpreting cvsChassisMode value
com.cisco.nm.lib.snmp.lib.SnmpValueException: Illegal Access. NoSuchObject being accessed as Integer.
[ Fri Dec 11 09:37:29 EST 2009 ],INFO ,[Thread-21],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventorySatellite.SatelliteHelperMethods,isVirtualMibSupported,32,
cisco virtual mib,exception while interpreting cvsChassisMode value
com.cisco.nm.lib.snmp.lib.SnmpValueException: Illegal Access. NoSuchObject being accessed as Integer.

Go to RME > Devices > Device Management > RME Devices, and edit the device attributes for this device. Change the SNMP timeout to 10 seconds. Make sure you apply the changes you make. After doing that, inventory collection should work.

LMS 3.2 Data Collection Issue

Hi ,
I have LMS 3.2 and license for adding 5000 devices , my data collection is running continously for the past 2 days, when i try to stop the daemon manager and restart it comes to idle state but after some time it again goes to Running state
I am not getting the best practices deviations and discrepaqncies report after this issue
I am attaching the ANIServer.properties , ani.log and ANIServer.log file
Please help

this seems to be BugID CSCtd49439:
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?caller=pluginredirector&method=fetchBugDetails&bugId=CSCtd49439
also consider to install the patch for BugID CSCtg20882:
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?caller=pluginredirector&method=fetchBugDetails&bugId=CSCtg20882
if you have CM 5.2 you should consider to upgrade to CM 5.2.1 which is available here:
http://www.cisco.com/cisco/software/type.html?mdfid=282641773&flowid=5141&softwareid=280775108
the patches for BugIDs CSCtd49439 and CSCtg20882 are availabel by contacting TAC

Ciscoworks LMS 3.2 SP1 upgrade issue

Dear all,
I've recently upgraded our CW 3.2 to 3.2.1 and I'm having a strange issue with HUM application registration with ACS. The privileges options such as 'Super Admin' etc are no longer there! All the privilege options for all of the other LMS components are there, it's just the HUM module! This is having a knock on affect on the server as Common Services DCR is now failing as it reports the System Indentity User configuration as not having all the privileges assigned!
Anyone else seen this?
Regards and thanks in advance,
Col

So I worked this out. I decided to try and re-register the Ciscoworks applications within ACS. The major issue was that Common Services just refused to talk to the ACS servers. I then remembered that we closed down the tcp port range on the ACS to a manageable number of sockets to firewall. This appartently is the issue, Ciscoworks registration with ACS wont work unless you re-open the port range! Once I did that Ciscoworks re-registered with ACS and I could re-register the applications and HUM was restored back to how it was!

LMS 4.2 - Config collection issue

After launching config collection job in LMS 4.2 I can't get job results and receive error message - Unable to get results of job execution for device...
I've increased the job result wait time using option in Admin > Collection Settings ... , but nothing changed.
Here are screenshots of error message and wait settings I used:
Thanks in advance!

i have seen this with SNMP timeout needed to be increased.
please try to increase those values, and not the job completion values.
I just saw in CP LMS 4.2 that the values are assembled on a new page.
all of them ...
Admin > Network > Timeout and Retry Settings > Inventory/Config Timeout and Retry Settings
also in the navigator of the same last windows your screenshot is from try the device specific timeouts:
Admin > Collection Settings > Config > Edit the Inventory/Config Timeout and Retry Settings
HTH

LMS 4.0 Inventory Collection GBICs and serial nos.

Hi All,
I have larger numbers of WS-C3560X-24/24P/48 Cisco switches with1000BaseSX SFP GIBCs installed per switch in my network and they are all added to my DCR just fine. However, when i generate an inventory hadrware report GBICs and GBICs serial number is not showing up. Is there any special settings i need to make?
Let me know if you need additional information to help to identify the problem, i'll provide it.
Any help will be very much appreciated. Thank you in advance!
Rob

GBICs and SFPs and such will show up in a detailed device report.
If you create a custom report ("Reports, Report Designer, Syslog and Inventory, Create"), you can extract that information into a useful form for your purposes. You will want to use the report designer and pull out "port serial number" plus something like device name. I just did this myself and verified it will pull the SFP serial number from a device. They key fields are "Inventory Group: port" and "Attribute: port serial number"
Here is a screen shot from the report I created showing the serial number you are asking about:

Ciscoworks LMS 2.6 data collection has stopped

data collection stopped on the 13th of October after investigation the event logs are showing the following system errors

Please gather the server info and send it:
Please follow these steps:
Open VMS via WEB-browser
Go to Server Configuration
Go to Diagnostics
Go to Collect Server Info
Click on Create
Select All filed
Click on finish and this will generate the report
Save the file created file

LMS 3.0.1, RME 4.1.1 - Inventory Collection Status displays too many device

Running LMS 3.0.1 with RME 4.1.1 on a Windows box. On the Inventory Collection Status screen I see the following:
Inventory Collection Status No. of Devices
Inventory Collected: 1246
Inventory Never Collected: 0
Inventory Recently Failed: 34
Total 1246
The problem with this is that I only have 668 devices. Is this just a cosmetic issue?

Assuming you're not integrated with ACS, then yes. If integrated with ACS, some of the devices may not be authorized. You will need to check your ACS configuration to make sure all devices in LMS are known to ACS and that your user (and the System Identity User) is authorized to manage them.

Inventory Collection problem for RME 4.3.1 LMS 3.2

I recently upgraded from LMS 3.1 to LMS 3.2 and RME v 4.3.1. I have problems with the inventory collection. It will start scanning, but stops after approximately 10 devices. The rest of them will have a pending state. If I stop the collection job and start it again none (0) devices will be scanned. If I restart the ICServer it will result in the first option. That is, it will scan only 10 devices and then stop. I have extended the SNMP timeout to 30 secs and zero retries. Any suggestion would be appreciated

I have read through the dump and cant find anything in particular. Another discovery I've made is that the SNMP walk of an unsuccessful device takes 10 times longer than a successful device. An inventory job on a unsuccessful device only goes into pending and the job never starts.

LMS 3.2 - RME 4.3.1 Inventory Collection never stops (Job Result = pending)

Hello all,
with our LMS-System running on Solaris 10 we have the following problem:
- Inventory Collection never stops after starting
- This can be seen with all devices or 1 device selected
- Config-Mgmt is working
- After re-init of RME-DB the problem persists
In Logfile (IC_Server.log) no problems are shown.
In Job-Logfile only the collection request is shown.
Any help is appreciated
Thanks for your feedback
Lothar

Hi Joe,
with further troubleshooting this problem I discoverd the following.
- Having problems with inventoring certain Cat4000 we requested patch for Bug-ID CSCtb16925 (LibInventory.zip-File).
- Replacing this file with the old one or installing the newest IDU for RME the problem was solved.
It seems that the LibInventory.zip file given with Bug-ID CSCtb16925 is somewhat buggy (maybe in context with device-number) greater
than 1000.
Thanks for your support.
Lothar

Inventory Collection Failure with LMS 3.2

Hi,
I've been running LMS 3.2 with RME 4.3.1.
Inventory Collection fails while trying to collect data from 7825I Media Convergence Servers running Call Manager 6.1.
It fails with the following error:
RICS0001:Internal Error,unable to process the collected data from the device.
I have tried deleting and adding the device again, but with no effect.
The Call Manager server has ip 192.168.5.5, here it is the IC_Server.log attached.
Looking at the log, I see there is some kind of database error, but I don't know how can be avoided.
Any suggestions?
Regards,
Velin

I have removed the Call Managers from RME, and then re-added them again.
After that I started a inventory collection job but it failed again with the same error. I've tried some times with the inventory job but it fials every time.
I read about the bug you've mentioned and it is advised to patch the RME. Since i'm running the latest version, what can i do?

Ciscoworks LMS 4.1 Inventory Collection issue

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