Ciscoworks LMS3.2 Device Support

I have recently upgraded to Ciscoworks LMS3.2 and noticed some devices are still showing as device type "unknown". Is there an update available for LMS3.2 to support G2 Routers such as the 1900, 2900, and 3900 series? If so, how do I go about applying this device update? Thanks.

You can upgrade to the latest device packages from DOS like this:
PSUCli.bat -p cmf -d -dst c:\psu_download -all
Will download Common Services packages to C:\psu_download\cmf. Then install this way:
PSUCli.bat -p cmf -install -src c:\psu_download\cmf -all
I prefer doing these device package updates via CLI as this lets you actually follow what is happening.

Similar Messages

CiscoWorks LMS3.2 device selectability in RME Config Management

Hello
All of a sudden we are unable to select individual devices in RME / Config Management, devices appear grayed out, we are able to select the whole device group and run the job but not individual devices. If we go to Device Center we can select individual devices and perform tasks.
We have tried restarting server (windows) and stopping and starting CW Daemon Manager, not sure what else to look at.
Thanks in advance.
carl bagge

Please try to break the integration with the following procedure:
CiscoWorks to local login mode (bring down ACS integration)
1. Stop the daemon manager using:
On Windows: net stop crmdmgtd
On Solaris: /etc/init.d/dmgtd stop
2. Execute the following script:
On Windows: NMSROOT/bin/perl ResetLoginModule.pl
On Solaris:/opt/CSCOpx/bin/ResetLoginModule.pl
3. Start the daemon manager using:
On Windows: net start crmdmgtd
On Solaris: /etc/init.d/dmgtd start.
Note: You must have appropriate privileges on the system
Windows = Administrator
Solaris = root
After this check if you are able to perform all the tasks without being integrated with ACS and then integrate again, but in CW Common Services>Server>Security>AAA Mode Setup, please do not check the Application Registration box.

Adding Device support/definitions in Ciscoworks LMS 3.2

Hi All
I am having some issues adding updated definitions for Cisco C3750X-48PS switches.
We have ciscoworks LMS 3.2 and I need to update the definition/device support for these switches. We are conducting a network refresh and are having some issues with ciscoworks polling these devices correctly.
I have looked through the various user guides and searched on google with not much luck as to how to actually do this, the links I have found breifly go into it, but not indepth, and the cisco links I have found, of course have redirects to new pages which bear to resemblance to what is in the original document. Is there a clear guide out there on how to update the switch definiton in ciscoworks? So I can i can try and do this correctly?
I am new in my current role and I want to ensure I am doing this correctly. Apologies if this has been asked before.
thanks

First thing to check is the supported device table for LSM3.2. According to it, the 3750X-48P-S is supported pretty much across the board by the LMS tools.
So you then need to just make sure you update the RME, CM, DFM and CiscoView device packages to integrate the updates into your server. While you can manually download and install the various packages, this task is more easily accomplished via the application GUI itself.
In LMS 3.2, updates can be done via the Common Services Software Center. The User Guide (here) tells how to use that area in great details. I usually just select "everything" for updating so as to be fully updated for whatever gets installed (as opposed to trying to pick and choose the minimal set of packages).

*** Conflicting device support info for DFM 3.2 ***

Hellows... ;-)
The helpful folks at TAC have been trying to troubleshoot one of my last and biggest pending items, which was the perceived inability of DFM to manage the devices on our network. This was a rather puzzling issue, as the other LMS components (CS, CM, RME, etc.) had no apparent issues whatsoever doing everything I asked them to do. After countless hours trying to troubleshoot DFM discovery errors ("questioned" with SNMP timeout despite the fact that all other LMS modules manage the same devices perfectly fine), an alert TAC engineer finally asked whether or not these devices were, in fact actually supported by DFM 3.2 - low and behold, a can of worms opened up!
The best current guess is rather confusing to me: There is a Cisco document out there suggesting that NONE of our devices are among those supported by DFM, while I did find another Cisco document that somewhat contradicts that notion. I’d like to think that this must be confusing (or at least very little known) to TAC as well, since nobody over there considered this a potential culprit for the first almost three weeks of troubleshooting around the globe during countless WebEx sessions. We basically went through everything imaginable (process monitoring with full debugging, complete removal and new installation of DFM only, complete clean-up and re-initialization of all module databases – and in the process tearing down most of my configurations and settings –, to a midnight conference call with developers in India).
The end result appears to be that DFM functionality will not be available to me – please confirm. What are the alternatives? Any rhyme or reason to Cisco not supporting these device types? Any plans to ever do so?
I run a variety of devices on my network, most of them being 3560G, 3560E and 6504E switches, pretty much bread-and-butter variety of basic Cisco devices. Why on earth would there even be a question that these are or are not supported by all LMS modules?
Argument AGAINST support in DFM 3.2:
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/device_support/table/lms32sdt.html#3.2table
Argument IN FAVOR of support in DFM 3.2:
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_device_fault_manager/3.2/device_support/table/dfm3_2os.html
According to that list, our 6504E with IOS is fully supported by DFM 3.2 with LMS 3.2, and so are the 3560G and 2950 series switches, the 2500 series router. However, the 3560E series switches are not listed as supported.
Are we seeing ghosts here or have other people had device support issues with DFM?
Thanks,
Matthias

Okay. I have a feeling the DFM Servers may be in a bad state. If you haven't done so already, install the consolidated patch for CSCtb87449 from http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=3.2.0&mdfid=282640771&sftType=CiscoWorks+Device+Fault+Manager+Patches&optPlat=Windows&nodecount=2&edesignator=null&modelName=CiscoWorks+Device+Fault+Manager+3.2&treeMdfId=268439477&treeName=Network+Management&modifmdfid=&imname=&hybrid=Y&imst=N&lr=Y . Then REBOOT the server.
When the server comes back, try to rediscover your devices. If that fails, post the DFM.log and DFM1.log under NMSROOT/objects/smarts/local/logs.

LMS3.2: Device Update didn't works

Hello,
I have CiscoWorks LMS3.2 with RME4.3.1 and CS 3.3.0.
When I will update the devices and I go to
Common Services - Software Center Device Update
and I mark Resource Manager Essential then I receive this window:
Now I choose the Rtr2900 package (same problem for all six packages) and when I will download it, then after define the destination path for the file I see this window:
Then I have tried to download it manually with the following command:
PSUCli.bat -p rme -d -dst c:\psu_download -all
this is the result:
Number of packages to be downloaded = 55
Downloading packages...
Finished downloading [49] packages to c:\psu_download\rme
The six packages that are showed in the picture above were not downloaded.
I assume that there is an error on Cisco side because the size of the six packages is NA.
Am I right or have someone another idea why it didn't works?
Or is there another possibility to download the package for the Rtr2900?
Many thanks.
Regards,
Alain

Your Dos prompt should be CD's to where this patch (CSCto46927-0.pl) is present. Which means when you do dir on DOS prompt, you should be able to see the listing of CSCto46927-0.pl.
Also you can run it from anywhere is you give path.
Example, if your patch (CSCto46927-0.pl) is in c:/patch/CSCto46927-0 directory, you can run it like following from C:\ in command prompt:
c:\>NMSROOT\bin\perl C:\patch\CSCto46927-0\CSCto46927-0.pl
-Thanks

Apple Mobile Device Support fails to install, remains unsolved.

i came back to the forums after a coupld of months, and this issue is still unsolved, will support please read this and answer us, it seems i am not the only one with such problems. so i will repost this issue here hoping to find a solution.
Thank you.
Reading through the forums, i found many with this same error, some said reinstalling solves this problem, but for me, and many others, it did not, so here is a log of the installation where the error shows, please look at it and tell us wheat to do,
Action 8:21:17: InstallFiles. Copying new files
Action 8:21:18: MsiRollbackInstall.
Action 8:21:18: MsiInstallDrivers.
DIFXAPP: ENTER: InstallDriverPackages()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'UI Level' is 5.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'componentPath' is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-1605124395-1919374747-2981180892-1004\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-1605124395-1919374747-2981180892-1004') ...
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
DIFXAPP: InstallDriverPackages failed with error 0x52
DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
Action ended 8:21:20: InstallFinalize. Return value 3.
Action 8:21:20: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
DIFXAPP: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
Rollback: Copying new files
Rollback: Moving files
Rollback: Creating folders
Rollback: Removing system registry values
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Action 8:21:41: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: ERROR 0x2 encountered while opening persistent-info key for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
DIFXAPP: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
Rollback: Copying new files
Rollback: Moving files
Rollback: Creating folders
Rollback: Removing system registry values
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Action ended 8:22:00: INSTALL. Return value 3.
Action ended 8:22:00: ExecuteAction. Return value 3.
Action 8:22:00: SetupCompleteError.
Action start 8:22:00: SetupCompleteError.
Action 8:22:00: SetupCompleteError. Dialog created
Action ended 8:22:03: SetupCompleteError. Return value 2.
Action ended 8:22:03: INSTALL. Return value 3.
=== Logging stopped: 1/11/2008 8:22:03 ===
MSI (c) (10:8C) 08:22:03:595: Product: Apple Mobile Device Support -- Installation failed.
now i went to the directory where the driverfiles should be, and paused the installation just before it starts rolling back and made a copy of the whole thing, the driver files are being extracted, and thinking it may have failed to find them, i restarted the installation and paused it after it extracted the files, copied over my backup files to where they should be, and resumed, same thing happened, failure again.
I stopped all the services running, (msconfig / startup and services) and that still did not help, i went through my registry for every "apple" and deleted it, after uninstalling all apple products, that did not help, i ran windows install clean up and made sure that quicktime and itunes and apple updatea re not installed, did the whole thing again, no luck.......
Can someone please tell me what is going on, i can run it just fine on my other machine, which is running windows xp pro as well, the only thing different i did on this one was that i plugged in the Iphone before installing the software, whereas i ran the itunes installer on that one before i plugged in the iphone, and yes, i did get the iphone driver as a camera at first, and i changed it later by pointing the update driver to the same directory where applemobiledevicesupport extracted the 3 driver files :
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
and the files are usbaapl.cat , usbaapl.inf, and usbaapl.sys
please look into this issue, i've done everything i could think of,
Thank you.
Windows XP Pro

*"will support please read this and answer us"*
These are user to user forums. Apple employees do not take part in them.

Apple Mobile Device Support fails to install ??

Reading through the forums, i found many with this same error, some said reinstalling solves this problem, but for me, and many others, it did not, so here is a log of the installation where the error shows, please look at it and tell us wheat to do,
Action 8:21:17: InstallFiles. Copying new files
Action 8:21:18: MsiRollbackInstall.
Action 8:21:18: MsiInstallDrivers.
DIFXAPP: ENTER: InstallDriverPackages()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'UI Level' is 5.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'componentPath' is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-1605124395-1919374747-2981180892-1004\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-1605124395-1919374747-2981180892-1004') ...
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
DIFXAPP: InstallDriverPackages failed with error 0x52
DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
Action ended 8:21:20: InstallFinalize. Return value 3.
Action 8:21:20: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
DIFXAPP: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
Rollback: Copying new files
Rollback: Moving files
Rollback: Creating folders
Rollback: Removing system registry values
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Action 8:21:41: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: ERROR 0x2 encountered while opening persistent-info key for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
DIFXAPP: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
Rollback: Copying new files
Rollback: Moving files
Rollback: Creating folders
Rollback: Removing system registry values
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Action ended 8:22:00: INSTALL. Return value 3.
Action ended 8:22:00: ExecuteAction. Return value 3.
Action 8:22:00: SetupCompleteError.
Action start 8:22:00: SetupCompleteError.
Action 8:22:00: SetupCompleteError. Dialog created
Action ended 8:22:03: SetupCompleteError. Return value 2.
Action ended 8:22:03: INSTALL. Return value 3.
=== Logging stopped: 1/11/2008 8:22:03 ===
MSI (c) (10:8C) [08:22:03:595]: Product: Apple Mobile Device Support -- Installation failed.
now i went to the directory where the driverfiles should be, and paused the installation just before it starts rolling back and made a copy of the whole thing, the driver files are being extracted, and thinking it may have failed to find them, i restarted the installation and paused it after it extracted the files, copied over my backup files to where they should be, and resumed, same thing happened, failure again.
I stopped all the services running, (msconfig / startup and services) and that still did not help, i went through my registry for every "apple" and deleted it, after uninstalling all apple products, that did not help, i ran windows install clean up and made sure that quicktime and itunes and apple updatea re not installed, did the whole thing again, no luck.......
Can someone please tell me what is going on, i can run it just fine on my other machine, which is running windows xp pro as well, the only thing different i did on this one was that i plugged in the Iphone before installing the software, whereas i ran the itunes installer on that one before i plugged in the iphone, and yes, i did get the iphone driver as a camera at first, and i changed it later by pointing the update driver to the same directory where applemobiledevicesupport extracted the 3 driver files :
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
and the files are usbaapl.cat , usbaapl.inf, and usbaapl.sys
please look into this issue, i've done everything i could think of,
Thank you.

I have the exact same problem on my workstation and previously solved it by installing iTunes on a different computer and copying all the files and registry keys to my workstation. However, it didn't solve the problem when i tried to update to itunes 7.6 ...
Is there any solution yet?

IPod is not recognized by iTunes... Driver folder not in Mobile Device Support?

I have an iPod Touch 4th Generation. First, my iPod wasn't even recognized in Windows. After following the various Apple articles, I solved this.
But now, my iPod won't be recognized in iTunes. I've been trying to follow this: http://support.apple.com/kb/TS1538 which has worked so far. But the Apple Mobile Device USB Driver is not listed. I follow along as to what to do to solve this until I reach "
Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Note: If using a 64-bit version of Windows, this folder may be stored in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl.inf" file which is listed in this folder. (This file will be called "usbaapl64.inf" if you have a 64-bit version of Windows)."
My Mobile Device Support does not have a folder called "Drivers" and my computer does not have any file listed as "usbaapl.inf" anywhere. I'm guessing that this could be the source of the problem. But I can't fix it unless I know where to find these drivers, and I don't know they are on my computer or how to get them.
Can anyone help?
Thank you in advance.

Hello tgraul,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Best of luck,
Mario

Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....

Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....I hit retry and it came up again. I hit ignore and it prompted me to hit finish so Itunes can open. I looked thru alot of these posts on here to try and resolve this problem myself but it's not working too well...I downloaded Itunes to my desktop so I can right click it with the program i downloaded called WinRAR. I extracted it and then went into the folder called Itunes64setup. I saw the file called AppleMobileDeviceSupport64 in there so I began to try and download it on it's own. Well that didn't work as I planned and got this error message:
Apple Mobile Device Support wasn't installed on your computer. The installer encountered errors before Apple Mobile Device Support could be configured. Your system has not been modified. To retry these operations at a later time,please run the installer again.
Well I tried to run it again and came up with the same message...I see that some people got great support to help them so I am hoping someone can help me as well. I know "b nor" is very qualfied and hopefully can help me! Please advise what I can do. Thank you

Hi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy

TS3704 Trying to delete I Tunes because of missing MSVCR80.dll followed instructions from Apple to delete - Apple Mobile Device support keeps coming up its being used I have gone to program files deleted what I can from folder but left with 3 files

I have been getting the MSVCR80.dll missing message.
Been on the Apple site and following instruction.
Going down the list has instructed I have Deleted I Tunes.
Deleted Apple Software Update
But when I try to delete Apple Mobile device it wouldn't delete so went into program files has the instructions say by going to Program Files\common Files\Apple\Apple Mobile Device Support Folder.
It still wouldn't delete saying it was being used.
I opened the file and highlighted all the folders and pressed delete, most of them have disapeared into my recycle bin but the folder still holds AppleMobileService, AppleMobileDeviceService_main.dll and MobileDevice.dll.
Message when I right click the first file is AppleMobileService I am told this action can't be completed because file is open in Apple Mobile Device. Close and Try again.
When I click the next file AppleMobileDeviceService_main dll it says It comes up with This action cannot be completed and File description Apple Mobile Device Service. Company Apple Inc. File Version 17.323.0.9 Date Created 7/9/2013. Try again...... and finally MobileDevice.dll come up with same message but file version 710.0.0.4 Date Created 7/9/2013 Size 902KB Both say Try Again but the same thing just recurred.
I have left my lap top on hoping that I a swift reply.
I am certainly no computer wizard and simply trying to follow the instructions to get rid of the box which keep coming up everytime I switch the lap top on saying APS Daemon.exe-System Error. The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem. I had looked at the internet and there appears to be warnings not to click on the button.
I have had an apdate from Apple for the I Tunes but it wouldn't update. I thought that may have sorted it so whilst I had a few hours I thought I would go through the process that is advised on Apple's website.
I hope I have not ruined my computer. I haven't even tried deleting Bonjour or Apple Application Support (I Tunes 9 or later) has these are supposed to come after the step I am on.
Please HELP!!!!!

Sorry I missed your post. Anyone else with the same issue should find useful resources at Troubleshooting issues with iTunes for Windows updates.
tt2

When I plug my iPhone 4s into my PC, I get an error message that says iTunes needs a newer version of Apple Mobile Device Support. It wants me to uninstall both the AMDS and iTunes and then reinstall iTunes. Has anyone else run into this problem recently?

When I plug my iPhone 4s into my PC, I get a message that says iTunes needs a newer version of Apple Mobile Device Support. It wants me to uninstall both the AMDS and iTunes and then reinstall iTunes. iTunes won't recognize my phone and so I can't synch it. Has anyone else run into this problem recently and how did you resolve it? Thanks!

Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.

ITunes 10.6.3.25 mobile device support fail

I have uninstalled and reinstalled iTunes twice now because both my 2G iPod Touch and 1G iPad both get an error mesage.
Itunes Aplle mobile device support requires newer version, please unstall iTunes etc.
This getting to be a tedious problem as despite following all instructions to the letter and watching the install to ensure the correct 64-bit version is installed with no roll back to previous versions, it continues to fail. Is this a broken version of iTunes?
Any help is greatly appreciated, thank you.

Hey thanks for replying.
Here's what I did:
First I tried the Winsock reset in the Command prompt. Nothing changed.
Next, I tried the instructions on http://http://support.apple.com/kb/TS4123. The only other program that came up on the 'Winsock Providers' tab on the program was 2 Windows Live applications, which I can do without. So I deleted all Windows Live Applications.
I did the Winsock reset in the Command Prompt again and rebooted my comp.
Unfortunately, nothing has changed. iTunes keeps freezing at various stages of the sync, then shows the candy cane-striped bar with either the words 'Finishing sync' or 'Cancelling sync', before showing the Apple logo.
Sometimes, iTunes gets to the syncing stage - "Copying # of ####" - where it will trudge through the first, second and third tracks before flashing "Copying 4 of ####" for a split second and I catch "Cancelling sync" briefly before the Apple logo appears.
Again, I've repeated the steps I mentioned in my previous post. Does ANYONE know when the new version of iTunes is set to be released?! This one is driving me INSANE, to say the least!!

ITunes 10.2 Upgrade fix temporary. Fix to iTunes 10.2.2 by uninstall Apple Mobile Device Support and install AMDS from 10.0. Worked only to fail in 5 days. iTunes back to very slow to open and will not see device (iPhone) connected. Sorry

I was one this site for 20+ Days and found a fix for 10.2.1 when it failed. I Uninstalled all, following other attempts that failed, then installed latest Version from Apple iTunes 10.2.12. I then uninstalled Apple Mobile Device Support (AMDS) and installed AMDS from the older 10.0 version of iTunes. Success it worked. Today, I am now back to old problem, iTnes takes very long time to open and fails to see my device when connected (iPhone). I really only have iTunes for my iPhone no extensive library a few hundred CD's in music location and no podcasts. I have less than 6 moveis and want to update them now. I am willing to lose all in iTunes library if need be just to get computer to see G3 iPhone with iOS 4.2 and let me synch once again. I like security of backup too. It older iTunes may now not support, that too is OK. I still want to get the 3GS (no 4G desires, yet) and do not care if any of it is the latest from Apple as long as it works.

Hi Erik,
Your basic suggestion actually worked for me. But this is what I did for others who are having issues removing/installing etc.
1. Download the latest iTunes 8.2. You should end up with a file iTunesSetup.
2. If you dont already have WinRAR, download free copy from http://www.rarlab.com/ and install.
3. Right click on iTunesSetup and choose "Extract" to somewhere you know. eg C:\itunetemp
4. Open up folder where you extracted iTunesSetup and double-click applemobiledevicesupport.msi
5. It should ask you if you want to repair or remove... choose remove.
6. REBOOT your PC.
7. Go back to where you extracted iTunesSetup and double-click applemobiledevicesupport.msi and go through the install.
8. Plug in your iPhone.
If all is well iTunes should automatically start and start syncing your iPhone.
Goodluck all!
Cheers.

Failed to load Apple Mobile Device Support

I updated to the latest iTunes and I keep receiving this error message. In order to fix it I've tried:
Restarting the Windows Service
Uninstalling Apple Mobile Device Support
Different USB cables
Different USB ports
Reinstalling iTunes
Restarting my iPhone
Restarting Windows
Nothing fixes it. My iPhone is no longer recognized by iTunes or other products such as iFunbox or PhoneClean. The iPhone will charge via PC, but that is it. The only other thing I can think of trying is reformatting my PC....
Again, this all started after I installed the newest iTunes. Any help would be great. Thanks.

I had a similar (but strange) problem yesterday after installing (via Update prompt) iTunes 12.1. Everything looked OK but I found that my wife's iphone 4S wasn't detected by iTunes, but strangely my iphone 4S was. Checked cable (same cable), checked connecting port on both phones, everything OK. Both phones were detected by Windows (8.1 64 bit). Decided to reboot both phones and the PC. Made no difference. However, sometimes MY phone wasn't being detected either.
Finally I deleted iTunes following this set of instructions http://support.apple.com/en-gb/HT1925 and reinstalled iTunes from a fresh download. Everything now working OK.
Make sure you follow the sequence of uninstall processes before reinstalling.
Hope this helps.

HP Network Devices Support service will not start

Product: HP Photosmart Premium All-in-one (C309g)
OS: Vista Business 32 bit
Errors:
When running the "Add Device" portion of set up to add the printer to my PC so it can be accessed wirelessly this pops up in the back ground: "The specified service does not exist as an installed service."
The result of the above process is the following message in the HP installer screen: "The HP software that enables networking is not responding. Cancel the installation and restart the PC."
As you may guess, I've had this printer for a while couple/few years at least, and I've been running it wireleslly for quite some time.
The printer is active on my wireless network, printing Wireless Network Test Report from the printer proves this. I can also access the printer's webpage by entering its IP in a web browser.
We first perceived the issue when HP Solution Center reported that the Printer was no longer connected. And it suggested doing something with the install, which sent me down the road of unintalls and installs.
I've run the HP Print and Scan Doctor, which tells me the printer is installed for use via USB, but the networked instance is not installed.
I still have the orginal instal CD for this printer. Running setup off the root of the CD, i get the "Later Version already installed" or something to that extent. I've also downloaded the most recent Basic and Full Feature Instals from HP site.
I've used Revo Uninstaller to do my uninstalls and I've run CCleaner after all the apps are gone from the program list.
I've read somewhere that this is related to the "HP Network Devices Support" service.
In computer management I can see that its not running, and it is set to start "Automatically (Delayed Start)"
When I try to start this service I get this: "Windows could not start the HP Network Devices Support service on local computer Error 2: They system could not find the file specified"
Somethings that have been done on this machine recently, i'm not sure when the Printer problem started...
Installed Quicken 2013
Installed iTunes
Changed my home network from Public to private on this machine so I could set up some media servers.
I've check through all the quarantined files of my antivirus and there didn't seem to be any HP files in there.
I'm hoping my issue is in fact this service, and somehow replacing the missing file its refferencing will fix it all.
My next step is to uninstall everything again, and make sure that service drops out of the list too, then reinstall from HP download.
This question was solved.
View Solution.

I would suggest using the software scrubber built into the install to clean everything out. The steps below will walk you through it. Before doing step 10 from a CD or step 15 from a download, check the both program files folder to make sure that the HP folders get deleted.
From original printer installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for non-HP computers. For HP computers run the Uninstall_L3.bat
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Use this tool to clean the registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional. You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
10. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-73652-3&cc=us&dlc=en&lc=en&...
11. Run the download to reinstall the printer
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-73652-3&cc=us&dlc=en&lc=en&...
3. Once the download is done extracting, cancel the download.
4. Click the start menu.
5. Click Run.
6. Type %temp% in the run field
7. Look for, and open the folder starting with 7z (Example: 7zS2356)
8. Open folder Util
9. Open folder CCC
10. Run the uninstall_ L4.bat for non-HP computers. For HP computers run the Uninstall_L3.bat
11. When the uninstall has completed restart the computer
12. Run Disk cleanup from Accessories\ System Tools
13. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
14. Use this tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional. You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
15. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-73652-3&cc=us&dlc=en&lc=en&...
16. Run the download to reinstall the printer
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