Ciscoworks unable to collect config in RME due to firewall?

My CW is unable to collect the config in RME
I'm using CDP, OSPF, and BGP for discovery..
I udnerstand that CW use snmp read community string to discover network devices. I can see CW pick up the devices in the device management list, but when I do a ssh credential check, the devices behind the firewall fails. The snmp R & W credentials are correct I can logon to the network device using the primary account without an problem. What could be the problem? What do I need check/perform in order to collect the aconfig for archive. Do I need to open a port on the firewall for CDP traffic? Other devices (not behind the firewall) works fine.
Your input is greatly appreciated.

Im running RME 4.3.1
Attached is the screenshot [2] of unsuccessful configs archive and inventory collection failures.
Here are e error messages:
SH: Failed to establish SSH connection to 10.x.x.x - Cause: Read timed out. TELNET: Failed to establish TELNET connection to 10.x.x.x - Cause: connect timed out.
Could not detect SSH protocols running on the device TELNET: Failed to establish TELNET connection to 10.x.x.x - Cause: connect timed out.
Could not detect SSH protocols running on the device TELNET: Failed to establish TELNET connection to 10.x.x.x - Cause: connect timed out. Failed to fetch config using TFTP Failed to fetch config using RCP.Verify RCP is enabled or not. Failed to fetch config using SCP.Socket closed Verify SCP is enabled or not.
I can logon (using putty) without a problem using the same account.

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Ciscoworks unable to collect config in RME due to firewall?

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