Ciscoworks User Tracking Acquisition Issue

Hello,
I am currently using Campus Manager 4.0.6. When I go into my User Tracking I noticed only certain subnets were discovered. How do I set it up so I will find all my subnets?
Thanks you
-M-

Your version of Campus Manager had a bug in which Data Collection would crash, thus leading to no more topology or UT updates. I highly recommend you upgrade to Campus Manager 4.0.13, then run a new Campus Data Collection followed by a new UT acquisition. You should be in good shape.

Similar Messages

CiscoWorks User Tracking Utility

Does Cisco have any plans to incorporate the CiscoWorks User Tracking Utility into LMS Prime 4.2 or any newer version of LMS? This tool is very useful in identifing where a computer or device is located on a switch. I know SolarWinds just came out with their own version of the User Tracking utility, and I am wondering if Cisco is going to continue on with theirs.

I'm pretty sure the user tracking functionailty will be ported to NCS, the final Prime Infrastructure. We will see next year in version 2 what it looks like.
When that happens a client for on your PC will soon be developed as well.
I'm just wondering how cisco is establishing what features are to be ported into the final Prime Infrastructure.
I mean, their marketing people are probably the best in the industry, and know exactly what they can sell out there.
But I don't think they have a clue what is esential to manage a larger, bussines critical network, and what is nice to have.
Cheers,
Michel

CiscoWorks LMS 4.0.1, user tracking acquisition problem.

Hello.
We are using Catalyst 3750 with 12.2(44)SE. We have two stack configured, one with IP routing enabled.
When we try to run an Acquisition Action on IP routing enabled stack, from Admin> Collection Settings> User Tracking, the system replies with an error "Failed to start acquisition: Device unreachable. Please enter a valid device".
Acquisition starts successfully when we try with the other stack.
We are going to investigate!
Any suggestions is appreciated.
Thanks.
Regards.
Andrea

You aren't using SNMP v3 perchance are you? If you are, you need to use contexts. Reference this thread.
Have you tried initiating a full data collection and been successful? Reference this thread.
If neither of these suggestions works, the latter thread linked above has some more detailed troubleshooting suggestions.
Hope this helps.

CiscoWorks LMS 4.0.1, user tracking acquisition problem on 3750 stack.

Hello.
We are using Catalyst 3750 switch stacks with software 12.2(44)SE. We have two stacks, only one with IP routing enabled.
When we try to run an Acquisition Action on this, from Admin> Collection Settings> User Tracking, the system replies with an error "Failed to start acquisition: Device unreachable. Please enter a valid device".
Device Center reports "success" on all collector status.
Acquisition starts successfully when we try with the other stack.
With LMS 4.1 demo, users acquisition runs successfully.
Any suggestions is appreciated.
Thanks.
Regards.
Andrea

Hello Andrea,
just wanted to let you know that I have fixed that for our system. I reinitated the UT Database with the following command:
/opt/CSCOpx/bin/perl /opt/CSCOpx/campus/bin/reinitdb.pl -restore -ut -all
It's important to call perl with the full path, otherwise it will completely fail.
Hope this will help you.
Greetings

User tracking acquisition

Hello,
every time i try to start the User Tracking on the campus manager page i get this error :
Construction of XML data required for UT is in progress.Please try after some time
i waited 2 days.. and i still get the same error
any ideas ?
Thanks

This is a known bug (CSCtg20882 or CSCtd49439 or CSCtc49719). If you contact TAC, they can provide you patches to correct this problem.

LMS 4.2.4 User Tracking Acquisitions Info almost empty

Hi ,
I reinstalled lms because I had problems on the server, they are now more than a month that the new use but I have trouble seeing the hosts connected to a switch or rather I see only a few. The settings are identical to the old man all by default, but with the old man had acquired many hosts. I suggested a way to make a little troubleshooting. I attach screensshot.
Thanks Emiliano
the old had over 5000 acquisitions

When a fresh installed LMS is working properly for all the modules, like Inventory, config, fault, performance etx, it could be something on this module which is responsible for Data collection.
It doesn't have much data which can be lossed, it can be easily taken as the first step to verify and rule out any possibilites of DB not working properly.
Also, you can share :
NMSROOT\campus\etc\cwsi\portsData.xml
NMSROOT\campus\etc\cwsi\RouterData.xml
NMSROOT\campus\etc\cwsi\vlanData.xml
These files have essential entries to be used by User tracking.
-Thanks
Vinod
**Encourage contributors, RATE them. **

User Tracking Acquisition finds 0 End Hosts & 0 IP Phones

Hello All,
I am turing to the community because I have changed settings, ran the acquisition probably 15 times but to no avail. After it completes I have:
Number of Acquisition:927
Number of host entries:0
Number of IP Phone entries:0
I have tried ping sweeps of all class c networks, by subnet, by device but always 0 end hosts. The majority of my switches are 3750 with 3 2960's. I am running Campus Manager 5.2.0 . Any suggestions?

What version of SNMP are you using? If v1/v2c, make sure you do not have a '@' in your community strings. If using SNMPv3, make sure you have configured contexts for each VLAN on the switches. For example:
snmp-server group v3group v3 auth context vlan-100

Ciscowork 2000 User tracking problem: not listing all IP address

Hello All!
We are troubleshooting ciscowork user tracking function and we don`t get any ip address outside the subnet where the server is!
Can someone explain how cisco work get the list of all ip addresse SNMP, CDP, scan ...??? From what I have read it seem to be from SNMP. Can I found which OID it use?
User tracking list all mac addresse, all switches but not the ip address. It is not in vlan 1. It stop working since we close vlan 1 and move the server to another vlan.
If your answer is: " cisco work can't see your gateway" Can you be more precis...I have seen that sentence but I don`t what that means...
thanks
ch

First i would check to see if ANI actually discovered teh device. After checking that the IP address filter is correct and your snmp strings are correct then u can try lengthening the snmp retry timeout values: Also check DNS or your local host file for any typos.. failing this try some of these :
Click on Diagnostics > Discovery Metrics > and click on the hyper link number of devices.
This will show u exactky what ANI has discovered and its CDP relationship to other devices. If you do not see your router or L2/L3 device there, then u can try the following:
- check cpd neighbours and correct as required and retry discovery
- select jump router boundries from Setup > ANI admin > Discovery Settings and retry
- if all fails then add the device as part of the seed file.

LMS 4.2 User Tracking not enabled

Hi all,
I have an issue on some switches located on remote sites.
For all switches on the main site (where LMS is located) User tracking is enabled.
For switches on the remote sites, user tracking seems not to be enabled.
This means we can't run the reclaim ports reports on them.
Discovery, Fault Discovery and Inventory are enabled,
but User tracking and Data collection are not active on these remote swithes.
How can this feature be enabled? Can't seem to find it.
Thx in advance!

Hi ,
you need not to do anything on the switch..
You need to check if for those devices "Data collection " is running fine or not
I hope the device is managed in LMS , check the device here first "Admin > Collection Settings > User Tracking > Acquisition Action"
If the device is missing then delete it and re-add in LMS and run the Data collection followed by user tracking acquisition.
Are you using SNMPv2 or SNMPv3 on those devices ?
Thanks-
Afroz

Wireless User Tracking

LMS 3.2 (W2003).
No idea about WLSE, WLC or AP's, sorry :-(
We have done a discovery, ignoring AP. They say that MAC's from wireless clients are seen from switches as a hub or switch no Cisco, and they want to see it as a UT, with their IP and MAc address from AP, is that right???
I don't know if the resolution is possible because of no idea about AP...

If you have standalone APs, then you can enable wireless user tracking directly from the APs under Campus Manager > Admin > User Tracking > Acquisition. This is enabled by default. If you have a WLSE, you can disable direct acquisition from APs, then make sure your WLSEs are in DCR with correct HTTP credentials, and Campus will automatically synchronize those users.
If, however, you are using WLC/WCS with LWAPPs, then LMS management will not be possible. Those wireless users will show up, but they will show up as being connected to the wired switch to which the LWAPPs connect (unless trunking is used, then they may not show up at all).

CiscoWorks LMS 4.0.1 + Catalyst 3750X - User Tracking Issue

Hello all,
We just deployed some Catalyst 3750X-48PF-L switches. I noticed that the user tracking report doesn't work normally.
The switches have C3KX-10Gb NM modules, and all access port are 1 Gbit. But in the User Tracking report, I see devices found on Fa0/43 for example (this is because the previous switch was a Catalyst 2960. I deleted the old switch and add the new 3750X, so this could not be the cause of the problem).
I installed all the patches that are available for LMS 4.0.1.
Could anybody help me please?
Thanks in advance!

Any old entries won't automatically be removed until they age out (I believe 90 days is the default time). You can override / modify that by going in to Admin > Network > Purge Settings > User Tracking Purge Policy.
If that fails, you could re-initaitlize the User Tracking db and re-run a Major Acquisition to refresh everything but that would also have the effect of deleting all historical UT entries you may want to keep.
To reinitialize a db, please see the procedures posted here. ANI is the db used by User Tracking.

User tracking not finding any hosts in Ciscoworks LMS 3.1

L.S.
Our test-configuration is as follows:
Application versions:
Ciscoworks LMS 3.1
Ciscoworks Common Services 3.2.0
Campus Manager 5.1.4
We have 31 managed devices in Campus Manager (data has been collected on all),
Edit: All of them show up green in the topology window.
The device are: 2 6509 cores (running IOS s72033_rp-IPSERVICESK9_WAN-M version 12.2(18)SXF8), 1 ASA firewall (running ASA-OS version 8.0.5) and 29 switches (2960 and 3560 models both running ios version 12.2(52)SE). The switches are connected as follows:
User tracking jobs are running normally, but aren't finding any end-hosts or IP phones at all (I suspect around 250-500 hosts+ on these switches)
We are running SNMP v3 on the switches and have added the following configuration items to all the switches:
snmp-server group readonly v3 auth context vlan-1
<repeat for all present snmp-contexts as shown in show snmp context output>
snmp-server group readonly v3 auth context vlan-83
Debugging is enabled in CM->Admin->Debugging Options->User Tracking Server
This is the UT.log file of the last major acquisition:
messages will remian logged to file: D:\PROGRA~1\CSCOpx\log\ut.log
2010/01/13 14:00:01 main MESSAGE ProcessInitializer: Properties will be read from D:\PROGRA~1\CSCOpx\campus\etc\cwsi\ut.properties
I= 0value *.*.*.*
I= 1value 6
I= 2value 1
2010/01/13 14:00:01 main MESSAGE DBConnection: Created new Database connection [hashCode = 10969598]
PartialOrderNode tree dump: time base = VMPSMajor
<root>
    VMPSMajor: <root>
    VMPSMajor:     VMPSMajor.GetXMLData
    VMPSMajor:         VMPSMajor.PingSweep
    VMPSMajor:         VMPSMajor.PopulateFromDCR
    VMPSMajor:             VMPSMajor.GetPortStatus
    VMPSMajor:                 VMPSMajor.GetBridgeTable
    VMPSMajor:             VMPSMajor.Sweep
    VMPSMajor:                 VMPSMajor.GetIpXlateTable
    VMPSMajor:                 VMPSMajor.GetIpv6XlateTable
    VMPSMajor:                     VMPSMajor.GenerateTable6
    VMPSMajor:                         VMPSMajor.GenerateTable
SMFunction evaluation order: time base = VMPSMajor
VMPSMajor.GetXMLData Major
VMPSMajor.PingSweep Minor
VMPSMajor.PopulateFromDCR Major
VMPSMajor.GetPortStatus Minor
VMPSMajor.Sweep Major
VMPSMajor.GetBridgeTable Minor
VMPSMajor.GetIpXlateTable Minor
VMPSMajor.GetIpv6XlateTable Minor
VMPSMajor.GenerateTable6 Major
VMPSMajor.GenerateTable Major
Time base VMPSMajor has 5 major nodes and 3 minor traversals.
log4j:ERROR No appenders could be found for category (CTM.common).
log4j:ERROR Please initialize the log4j system properly.
In classlist loader
In classlist loader processing sub classes
updation done
In classlist loader completed
2010/01/13 14:00:03 main MESSAGE DBConnection: Created new Database connection [hashCode = 12524859]
Calling default
Subnet to SubnetData Map Size :73
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 12524859]
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 10969598]
2010/01/13 14:04:50 main MESSAGE DCRDevWrapper: Closing DCRProxy
I'm slowly getting to a dead end here. What am I missing?

Well, our problem was resolved finally through a weird coincendence after having a websession with a Cisco TAC engineer (TAC case SR 613376661)
We changed the
snmp-server group readonly v3 auth context vlan-xxxx
commands in the switches to:
snmp-server group writeonly v3 auth context vlan-xxxx
that is: use the writestring in the snmp-server groups instead of the read string.
After we changed that, all of the User Tracking mysteriously started working.
As far as I know, the writestring should not be needed, but apparently it is....
Is there any explanation for this?

LMS 4.2 User Tracking (Ani Server) issue

Running LMS 4.2.
I have an issue where Data Collection, UT Acquisition, and VRF Collection go from normal display (on Device Status Portal Page) to "loading". At this point user tracking stops functioning. Eventually a number of processes are reported as down. When trying to view items such as Discrepancies and Best Practice Deviations the message "ANIDbEngine process may be down"
If all daemons are stopped and restarted everything runs fine again for a few days then the same thing happens again.
I have attached some log files related to ani. These were collected while the problem is evident, prior to processes being restarted
Any feedback would be appreciated

Yes, the Nexus 5000 series has a few issues with LMS (and other things). Among them is the non-support of User Tracking. I'm told it's a MIB variable issue but it's been the case for some time now and remains so with the current LMS release.
Here is the reference from the Supported Devices Table which states in part:
The following features are not supported:
User Tracking (Nexus 1K, 4K, 5K and 7K with FEX), VLAN Management, VRF Lite, LANE Management
Configuration Deploy Protocols: HTTPS, SCP, SSH, RCP
Configuration Fetch Protocols: HTTPS, SCP, SSH, RCP
Software Distribution by: Advanced flow, Image, Remote Staging
Software Repository Synchronization
CiscoView - [1.3.6.1.4.1.9.12.3.1.3.840, 1.3.6.1.4.1.9.12.3.1.3.903, 1.3.6.1.4.1.9.12.3.1.3.907, 1.3.6.1.4.1.9.12.3.1.3.930]

LMS3.2 - Campus User Tracking - Configure Subnet Acquisition

Hi,
under
"Campus User Tracking - Aministration - Acquisition - Configure Subnet Acquisition"
Then I have the window with "Perform subnet based acquisition", there is the list with "Available Subnets"
1. From where are coming these subnets?
2. Where can I configure this list, add/delete subnets?
Regards Marcus

These subnets come from the routers that Campus Manager is managing. You cannot manually add subnets to this list. They will be discovered automatically from the devices managed by Campus.

LMS 4.0.1 user tracking issue

Hi All,
I have an interesting problem at one of my customers. They are using LMS 4.0.1, but they have a problem with user tracking with SNMPv3. They using a very simple SNMP configuration, wich is the following:
access-list 80 permit x.x.x.x
snmp-server group SNMPV3GROUP v3 priv write SNMPV3_VIEW access 80
snmp-server view SNMPV3_VIEW iso included
snmp-server view SNMPV3_VIEW mib-2 included
snmp-server view SNMPV3_VIEW cisco included
User name: SNMPV3USER
Engine ID: 8000000903000014F2C38169
storage-type: nonvolatile        active access-list: 80
Authentication Protocol: SHA
Privacy Protocol: AES128
Group-name: SNMPV3GROUP
snmp-server group SNMPV3GROUP v3 context vlan-X
Now they have UT working well for their Ctalyst 4500 switches, and the half of the 6500s (They have 2950 switches as well, but for those UT with SNMPv3 is unsupported). So the problem is the following: they have 12 6500 switches, with the same IOS version (10 pieces of WS-C6506-E + SUP720-3B IOS: 12.2(18)SXF17 (IP Services), 2 pieces of WS-C6506 + SUP720-BASE IOS: 12.2(18)SXF17 (IP Services)). They have identical SNMP configuration on both devices. Based on the logs from LMS it seems that on the problematic switches for some reason LMS identifies the switchports as routed:
==============Checking for Device==============
10.255.255.11 : INFO : The switch has been discovered by ANI Server.
IP : 10.255.255.11
Details :Cisco Internetwork Operating System Software
IOS (tm) s72033_rp Software (s72033_rp-IPSERVICESK9-M), Version 12.2(18)SXF17, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by cisco Systems, Inc.
Comp
==============Checking for port Gi1/1==============
Gi1/1 : ERROR : ANI Server has discovered this port as a Routed port. Please run the UTDebug command only on ports connected to end hosts.
The config in the device as follows:
interface GigabitEthernet1/1
switchport
switchport access vlan 162
switchport mode access
no ip address
no snmp trap link-status
spanning-tree portfast
end
TOL_6506E_GT_COR_SW1#sh mac- | i Gi1/1
* 162 0050.5648.a765   dynamic Yes          0   Gi1/1
TOL_6506E_GT_COR_SW1#sh ip arp vrf ebh | i 0050.5648.a765
Internet 10.222.224.129        122   0050.5648.a765 ARPA   Vlan162
TOL_6506E_GT_COR_SW1#
I didn't find any relevant bugs. Has anyone have any idea?
Thanks in advance,
Imre

I'm not sure why Campus looks at that port as a routed port, but I ignore the errors in the campus ANI logs as there are too many of them even when everything works.
I always forget the OID (google knows it), but you best try to do an SNMP walk of the mac address table on the LMS server for a vlan you are interested in. Just to see if it can get it
In CSCOpx\bin you find a snmpwalk.exe
I'm not immediately sure why LMS would not be able to get that info via SNMP but it does narrow down on the root cause of your problem
Cheers,
Michel

Ciscoworks User Tracking Acquisition Issue

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