Citadel 5 universe not showing under Historical Data

I am trying to extract report for the History for Pump turn on/off point as well as history for the tank levels. I was told to go to Lookout top line menu, select "Options", then "Historical Data Viewer", then click the Plus sign to the left of the "Historical Data" to show "Citadel 5 Universe". Unfortunately "Citadel 5 Universe" does not show. As a matter of fact, there is nothing shown when clicking on the Plus sign to the left of the "Historical Data". Any suggestions?

Lookout 5.1 was the last to use Citadel 4, it has a different procedure.
This was a close a procedure I could find on the KB for NI:
http://digital.ni.com/public.nsf/allkb/F35AE1A4A30ACED886257833005C4601
Forshock - Consult.Develop.Solve.

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