Citadel database missing trace

Once again we have a problem.
Client is running 6.1 (Build 27).  Missing data from a few objects for 2 and a half months!  Suddenly reappears. No machine down tme, no errors, just gone.  Tried to rebuild database, no luck.
This is becoming a problem, as much as it would pain me to move to a new software platform we may have to at this point.  Constant database corruptions cannot happen when the clients need these reports for internal and other health type agencies.  
Citadel is a platform that simply is not reliable.  6.2 show the same errors as well.
Example problem.  Tanks record current, high and low values that are trended.  The low and high disappear but current stays.  And all of the points for the pump (control, monitor and status) are gone ont he same dates.  Then suddenly reappear later with no system restarts at all.
EDIT: We know the system was working, we log onto spreadsheets as well, the data is correct in there. But the report system is automated in lookout, not an excel type program.
Thanks, again,
Mike
Message Edited by Mike@DTSI on 06-19-2009 01:27 PM
Mike Crabtree - Lead Developer
Destek of Nevada, Inc. / Digital Telemetry Systems, Inc.
(866) 964-6948 / (760) 247-9512

Got some screenshots
1 - This is one week view from today (07/02-07/08).  The green line (the logical connection for the Control Bit (\\.\ServerWell4\BC)) shows data as being in the database for the hypertrend.(The gold and dark red lines are other wells, which have the same issues.)
2. This is the SQL pull using the datatable object.  Pulls from the Citadel database.  Looking at the days 07/01-07/08 it shows 0 for everything, but as you see in the last pic, hypertrend sees the data.  The SQL string:
SELECT MATH_ETM(TO_DISCRETE("TCWDSCADA/Server/Well4/BC")), MATH_starts(TO_DISCRETE("TCWDSCADA/Server/Well4/BC")), MATH_stops(TO_DISCRETE("TCWDSCADA/Server/Well4/BC")), MATH_ETM(TO_DISCRETE("TCWDSCADA/Server/Well4/BM")), MATH_starts(TO_DISCRETE("TCWDSCADA/Server/Well4/BM")), MATH_stops(TO_DISCRETE("TCWDSCADA/Server/Well4/BM")), MATH_etm(TO_DISCRETE("TCWDSCADA/Server/Well4/BS")), MATH_starts(TO_DISCRETE("TCWDSCADA/Server/Well4/BS")), MATH_stops(TO_DISCRETE("TCWDSCADA/Server/Well4/BS")) FROM IntData WHERE LocalTime BETWEEN '2009-7-2' AND '2009-8-2' and IntInterval ='1'
BC=Control, BM=Monitor, BS=Status.  The reason we pull the LocalTime from 2 days into month and after the month is because the citadel database returns values from the days previous.  Its wierd stuff.
July shows all 0.  April has 2 days (04/01-04/02) 
Well 4 in this example runs everyday.  weekends, weekdays, everyday.
DBFolderT and SysfolderT have no remote connections except for the remote property is linked to a datatable field.  the datatable is only loaded on system start, or manually which doesnt happen for this system. 
Thanks again
Mike
Mike Crabtree - Lead Developer
Destek of Nevada, Inc. / Digital Telemetry Systems, Inc.
(866) 964-6948 / (760) 247-9512

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  • Write to Citadel database from LabVIEW?

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    National Instruments
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    www.ni.com/mcm
    www.ni.com/soundandvibration
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  • Archive citadel database in MAX hangs

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  • Options to edit historical data in Citadel database (Lookout 6.0)

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