Citrix Netscaler AppXpert with Sharepoint 2010 Page Edit Issue

Posting this as a questions and discussion point.
The issue is in using Citrix Netscaler with AppXpert with SharePoint 2010. I've seen this issue for two customers.
Configurations:
- Citrix Netscaler as the load Balancer
- Netscaler AppXpert for SharePoint deployed on Netscaler (using either AppXpert version 1.1 or 2.0)
- SharePoint 2010 Standard or Enterprise editions
Issue:
A SharePoint user with appropriate rights go to a SharePoint page. They choose Edit page, make changes and want to save changes. At this point all SharePoint ribbon options on the top are greyed out. End result, users are not able to make changes to their
site pages. Issue happens for everyone including Farm Admins.
Cases:
a. The users are able to edit and save SharePoint wiki pages if I point user's PC to the SharePoint web server WFE by changing their local host file.
b. On Citrix Netscaler, if I use the traditional load balancing i.e. without Citrix AppXpert, then the users are able to edit and save the pages. That is an option if the customer is using SharePoint 2010 Standard. That is not an option if a customer is
using InfoPath forms. InfoPath is a feature of SharePoint 2010 Enterprise edition. Citrix AppXpert for SharePoint is needed to make the InfoPath work. Else the users get session errors when they use InfoPath Web forms.
c. The issue happens on almost all combination of OS and browser. XP, vista, Win 7, Win8, Win8.1, IE8, 9, 10, 11 and other browsers like chrome etc as well.
Please share your ideas and suggestions.

Hi Faisal,
As I understand, the issue will be solved when end users directly connect to SharePoint WFE servers. Since the issue is related to third party products, I'd recommend you contact their support engineer for sufficient resource and assistance. For your convenience:
http://discussions.citrix.com/forum/150-support-forums/
Should you need more assistance, let me know. Thanks for the understanding.
Regards,
Rebecca Tu
TechNet Community Support

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