Citrix the screens hang intermittently

We have an Oracle 9205 database running on Windows 2003 server.
We are web deploying our application using Oracle9IAS 10222; we are using the forms listener servlet including Developer6i Patch 16. The version of Jinitiator is 1.3.1.17.
When deploying this via Citrix the screens hang intermittently and users are forced to log out of citrix and log back in. Interestingly Oracle Financial's is running fine on the same box.
Pls, do let me know how to resolve this issue
Rgds,
Satya

The use of Citrix or any terminal emulation software with Forms is not supported. In most cases, it is determined that the cause of these types of problems are the result of the emulation software (Citrix in your case) and not Oracle Forms. It is recommended that you retest in a non-Citrix environment. If the problem is no longer reproducible you should then contact the Citrix vendor.
To be a valid, supported Forms user (client) the client machine must have a browser and Jintiator (JRE) install on their local machine. It is also required that the browser cache and JRE cache are stored locally.
Ref. Metalink Doc ID# 68047.1

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