Citrix via Safari stopped connecting. Any thoughts?

I work from home often and connect to my work desktop on my Macbook Pro throught Safari via Citrix. Citrix began to fail to work to connect me to my work desktop. I called support and they took me through an exercise to reinstall citrix and then we did something to safari and it worked once then not again. Any thoughts?

Hi Julia,
If you are using Citrix Receiver with Safari and use secure access certificates installed in Keychain Access, you might try:
-Direct Safari to your secure desktop access URL
-If you get the Safari "page" with the compass and Safari can't connect to secure...
-Click on Safari on the menu bar, then Quit Safari (do not click the red close button)
-Click on Safai icon on the dock
For my use of access to a secure desktop that procedure works everytime. However, a coworker using the same version of Mac OS X (10.7.2) and Safari (5.1.2) and Citrix Receiver (11.4.3) cannot get the procedure to work so stays with Firefox. May be machine differences since I do that with a MacBook Pro and he uses a Mac Pro.
Give the procedure a try and see what happens.

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