Civilization V Install/Update Fails

PROBLEM: Attempts to update Civ5 via the MAS fail. A ~38MB patch file is downloaded, and the MAS reports that it has been installed. After launch, the app isn't updated at all. Returning to the MAS, Civ5 is once more offering an update. Repeat ad nauseum.
STEPS TAKEN: Verified that the problem is repeatable, and specific to Civ5... all other MAS apps download/update just fine. Deleted Civ5 from /Applications, relaunched the MAS, and attempted to reinstall. A 3GB file downloads, and the MAS reports that it has succesfully installed. In reality, it has not been installed. Restored from Time Machine backup.
Next, I checked with the developer, Aspyr. They report that the problem is on Apple's end, and we have to wait for Apple to fix it.
I checked the MAS reviews of this latest release of Civ 5, and virtually all of them are reporting the same problem. So it is not isolated to my iTunes account.

This is an ongoing issue with Aspyr as you can see from the reviews. No amount of troubleshoting that I've suggested has helped. That includes the v10.7 3 combo, deleting all App Store related cache files, using Lion Recovery to reinstall the Mac OS X, running disk repair...  ad nauseam.
What you can do is complain to Apple.
Use the email form here > Apple - Support - Mac App Store - Contact Support

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