Clarification on notebook hardware as HP is vague.

No reply after 24 hours for a (now edited and repaced with this update) question either hp or owners should be clear on. Order is stuck without clearance in AK, a problem hp as repeatedly had. Poor forum experience (ignored entirely) as well as a stuck in customs laptop I bought that I have no definitive answer on what hardware is inside, I hope the Envy arrives soon so I can begin a RMA request and ship it back unopened. Just the feeling I will have questions posted for days without replies, numerous (off site even) searches on what the undocumented specs are for these machines, is a bit. Much to ask of a consumer. Hopefully I will be refunded and can try another dealer.

Hi,
To me also, its hardware issue rather than OS, the wireless receiver also keeps failing after the system is on for 2/3 hours apprently form overheating. The process related solution is also very generic as for the configuration is should always be very fast for normal day to day use. Loos like the issue is with the ENVY DV6 series itself. I am having problem with my laptop since last one year.
Hp couldn't able to fix the issue properly in several attemps and broke one corner of my laptop during last repair. They promised a new comparable replacement to me but not sure when it would arrive.
Regards
Subrata

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David,
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This question was solved.
View Solution.

Here is the Manual:
Link to Manual
Your Model has 2 memory slots but it is necessary to remove the motherboard to access them. See page 76. It takes DDR3L-1600 SO-DIMM memory and to get to 8 gigs you would just need to add another 4 gig module. The hard drive slot is also accessible only by removing the top cover. You can substitute an SSD for the hard drive.
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Figure 10: Flickering Screen
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Figure 12: Solid horizontal green line
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top
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AwaisIftikhar wrote:
Hi there. i'm facing a problem and that was when i turn on my laptop it hangs and did not show any kind of display but keyboards light are on. after 8,9 tries the sytem start up properly but after 15 ,20 mins it restarts again and again.
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Hi
Even after reseating memory stick, it didn't work out. So you may have to go for replacement of the RAM. Contact HP in your region if you are under warranty.
Please read the other thread: http://h30434.www3.hp.com/t5/Notebook-Hardware/hp-2000-Notebook-PC-is-hanged-as-i-press-the-power-on...
HP Expert BHK6 has provided you with Service manual, you can look up the RAM configuration needed & the maximum suitable size & decide upon it.
thanks,
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add:
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Hi,
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Product Name HP G60
Product Number: VD896AV
Serial Number: 2CE94894JX
T6600 @2.2GHz
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System Board: 3612 09.66
System Bios: F.53

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Clarification on notebook hardware as HP is vague.

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