Classic ipod doc won't respond or turn off

I have an older ipod classic 3rd gen with the doc and it will not respond and just stays on with the apple picture.  I tried the two ways to reset it with no luck.I let the battery run out and when charged it is in the same condition.  Any ideas?

Hi kerryinwa,
Welcome to the Apple Support Communities! I understand that you are experiencing issues with your iPod classic. It sounds like you have done some great troubleshooting so far. The following resource provides the entire set of troubleshooting steps if an iPod won’t turn on:
iPod won't turn on - Apple Support
http://support.apple.com/en-us/ts1383
If you still can't turn iPod on after performing these steps, it may need to be repaired. You can arrange for repair at the iPod Service Website.
- Matt M.

Similar Messages

  • Bluetooth Macbook Pro Retina Won't Respond or Turn Off

    I have a wireless trackpad paired to my Macbook Pro Retina via bluetooth. This has been working fine for a fair few weeks up until the last few days when the trackpad stops working and starts searching for bluetooth, but my bluetooth says it's on. I try to turn off the bluetooth on the Macbook and it will not turn off. It just freezes and stays "on" but not working. In addition, every time I try to access the bluetooth settings, everything on the setting page works except for the "turn bluetooth off" button.
    The only "fix" I have found so far is to restart my computer which is a huge hassle. Anyone else with this problem or know how to fix it?

    A couple of things to try,
    SMC reset:
    http://support.apple.com/kb/HT3964
    Follow directions for a battery you should not remove yourself
    NVRAM/PRAM reset
    http://support.apple.com/kb/HT1379
    You may have to reset some of your prefences after this, including the BT set up, as this "flushes" out the set up which may have become corrupted somehow.
    If no joy post back, there are a few other things to check.

  • My ipod touch won't respond. Shortly after I downloaded IOS 8, it quite responding. How can I get my pictures recovered?

    My ipod touch won't respond. Shortly after I downloaded IOS 8, it quite responding. All I get is the Apple sign.  I connected to my computer and tried updating and was able to download the USB connection for the device but received an error when it tried to update the ipod. Is there any way to retrieve my pictures from the device before I try to recover? At this point my pictures are more valuable to me than restoring the device.  How can I get my pictures recovered?
    Now it looks like I have the Apple with an line under it on the screen, but still not responsive.

    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
    Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
    Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    Confirm that your security software and settings are allowing communication between your device and update servers.
    If you still see the error message when you update or restore, contact Apple support.
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
      Apple Retail Store - Genius Bar

  • Ipod nano 6 gen hangs when turning off the backlight. That is, it doesn't respond to button presses on the touch screen.

    ipod nano 6 gen hangs when turning off the backlight. That is, it does not respond to button presses on the touch screen. He also has just a white screen instead of the desktop display. Tried to rearrange the screen from another Ipod nano, but nothing came of it - all the same ... What should I do?

    Hi Rc_Drifter,
    Welcome to the Support Communities!  The article below will help you troubleshoot the issue you are having with your iPod nano. Restoring the device may resolve the backlight issue as well.  
    iPod nano (6th generation): Hardware troubleshooting
    http://support.apple.com/kb/ts3474
    Display shows a white screen
    Try putting the iPod into disk mode:
    Reset the device (press the Sleep and Volume Down buttons simultaneously until the display turns black—about eight seconds).
    When the display turns black, hold down the Volume Down and Volume Up buttons simultaneously until the device enters Disk mode.
    While the device is in disk mode, sync it to iTunes and try to restore.
    I hope this information helps ....
    - Judy

  • My ipod touch 4th gen froze! blank white screen and doesn't respond when turned off, or connected to my laptop

    my ipod touch 4th gen froze! only blank white screen and doesn't respond when turned off or connected to my laptop!

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    Finally, if the Restore doesn't work, let the battery drain completely.  Then recharge for at least an hour and Restore again.

  • My ipod touch is froze and wont turn off. any ideas?

    My ipod touch is frozen and wont turn off. I need help everything ive tried isnt working!

    Just had this similiar issue with my iPod.  Simple steps found through the Apple Support Website. Follow this link:http://support.apple.com/kb/HT1320, or follow instructions listed below to reset a frozen iPod nano/classic/color display/click-wheel, etc.:
    1) Toggle the Hold switch on and then off. (Slide it to Hold, then turn it off again)
    2) Press and hold the Menu and center buttons simultaneously until the Apple logo appears, about 6 to 8 seconds.  This step may need to be repeated. (*sidenote...I also found that the iPod would not respond/reset when it was connected to my computer. It just continued to state that it was connected and needed to be ejected before disconnecting.  I pulled the link cable out of the frozen iPod and followed the above steps and it reset normally.)
    Hope this helps...
    -word up
    ~Dmngreen

  • While restoring my iPod Touch second generation computer is turned off the screen goes black what do I do?

    While restoring my iPod Touch second generation computer is turned off the screen goes black what do I do?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • HT1414 ipod touch has frozen and wont turn off

    my ipod touch has frozen and wont turn off, ive left it so it locks but it wont go that far...what should i do? thanks

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer          
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • My ipod nano 2nd generation will not turn off, would i be able to get it replaced

    My ipod nano 2nd generation will not turn off, could i fix or replace this ?

    What do you mean it won't turn off?  How are you trying to turn it off?
    B-rock

  • I have an iPod touch and I can't turn off the portrait orientation lock. Can anyone help?

    I have an iPod touch and I can't turn off the portrait orientation lock. Can anyone help?

    What happenw when you try to turn it off?
    iOS: Screen does not rotate
    Not all app have a landscape mode.

  • Help! Macbook wont shut down, i have a grey screen and nothing happening! It wont even respond to turn off button

    Help! Macbook wont shut down, i have a grey screen and nothing happening! It wont even respond to turn off button

    Help! Macbook wont shut down, i have a grey screen and nothing happening! It wont even respond to turn off button

  • Hello everyone...I got my very first macbook pro just today and i have a problem deleting the "test" user account. if i can't delete it, the system won't let me turn off the system. I don't know what to do! HELP!!!!

    hello everyone...I got my very first macbook pro just today and i have a problem deleting the "test" user account. if i can't delete it, the system won't let me turn off the system. I don't know what to do! HELP!!!!

    Have you created another admin user? Go to system preferences click users and click the + to add a user; if you haven't already. Once you have another admin user other then the "test" user make sure you're signed out of the test user account. Sign in with the alternate ADMIN USER that you just created or had created already and go back to SYSTEM PREFERENCES and click the same USERS icon near the bottom. Now select the TEST user and click the - sign. This should prompt you if your sure you want to delete the user account. And your done.
    New User created and Test User deleted... I hope this helps.

  • Screen appears frozen black, but siri speaks, does not respond to turn off

    My iPad screen is blank, but siri speaks no coloured screen with various programmes, appears to be frozen does not respond when turning off  IPAD Air 2 Wi Fi &Cellurar

    Try to reset it. Hold down the sleep and home keys for about 20 seconds. If you see the silver apple let go and see if it reboots

  • I have an iPhone 5 and lately the battery won't last, it turns off at 20%, what could it be?

    I have an iPhone 5 and lately the battery won't last, it turns off at 20%, what could it be? I have to recharge 3 times per day

    I heard from an apple specilist once that it is good to let your iPhone die atleast once a month. My iPhone 5 battery lasts all day if I charge it before I go to bed. Try not using your iPhone when it is charging. If you don't notice a difference soon, consult with the apple store

  • HT1510 how do I continue to charge my ipod shuffle once the computer automatically turns off?

    How do I continue to charge my ipod shuffle once the computer automatically turns off from lack of imput.

    If the shuffle's light turns off, it is not charging.  The computer needs to be active, so that the USB port has power.  You'll need to set the computer so that it turns off the display after inactivity, but the computer remains "awake."
    Or, you can get a USB power adapter, like this
    http://store.apple.com/us/product/MD810LL/A/apple-5w-usb-power-adapter
    and charge the shuffle on the power adapter.

Maybe you are looking for