Classic sync problems

Following a problem with my computer, I reinstalled iTunes and successfully copied all music back on from an external hard drive back up. However, my Classic won't sync with iTunes even though it's recognised.
First message says the iPod is sync'd with a different library. There is an option to erase and transfer, which I've tried, but that doesn't work. It then tells me some of the tracks on the iPod aren't authorised to be played on the computer. This seems to be linked to a problem with items purchased with a different email address, but on the same computer.
So I have some songs i've bought but can't play, and an iPod that won't sync at all. Other than that, life's perfect!
Any advice gratefully received

You need to authorize the computer for each iTunes Store account, which can be done from the Store menu.
(55154)

Similar Messages

New Ipod Classic syncing problems, restoring problems

Hello,
Just got my 80gb Ipod Classic yesterday, and have had syncing problems, and now Itunes does not recognize it at all.
I'm using the latest version of Itunes (7.6.2.9)
Ipod Firmware 1.1.2 (or whatever the newest is)
Windows XP Pro
I'm a long-time user of a 5g 30gb Ipod and never have had issues like this. I am syncing to the same Itunes library as my old Ipod. Connecting my new Ipod Classic, I updated the firmware, and tried to sync. Halfway through the sync, I got an error. I disconnected the ipod and reset it. I tried syncing again, and again it would hang at some point, had to disconnect, and then it said my ipod had no music, but with 60gb free only. So obviously a database problem on the ipod and some mp3 files that my new ipod classic didn't like (though my old 5g ipod has no problem with this library).
Next, I connected and did a Restore.
I removed the culprit mp3 files from Itunes Library, attempted to sync again. Again, it would freeze at some point during sync. Had to disconnect Ipod while Itunes was frozen. Again, Ipod says has no music but with only about 60gb free.
So Ipod is corrupted again. The problem is when I connect it to my PC, Itunes no longer recognizes it, so I can't do a Restore. What do I do?

Just wanted to post my results, for future users benefit:
Putting my Ipod into Disk Mode, connected to computer, Itunes recognized it, performed a Restore.
Still had syncing/freezing issues.
Decided that my Itunes library database was corrupted. Went into My Documents > My Music, and deleted the Itunes Folder, except for the containing Artwork Folder.
Have been rebuilding my Library from scratch since, and have had no syncing problems yet again.
Only problem is that in the outermost Podcast menu, it is always empty. The only conveninent way to access my Podcasts is to make a playlist and put them all in it.

IPod Classic Sync Problem - iTunes 11

I was having issues with syncing my iPod today. Multiple problems led to me having to uninstall iTunes on my PC and I also had to restore the iPod a couple of times. Once all was said and done, I could not sync my music to the iPod. It usually automatically synced when plugged in, but since the restore and reinstall, nothing happened. Even clicking sync with my iPod pllugged in didn't work.
SOLUTION (with the help of Apple tech support):
1) Connect iPod to computer (make sure iTunes is running).
2) Click on iPod name (mine is called Owner's iPod).
3) At the top of the screen, next to "Summary", click on "Music".
4) To the left of "Sync Music" there is a little box. There should be a check in it. If not, put a check there.
5) The number of songs ready to be synced should appear.
6) In the lower right hand corner, click on "Apply".
I saw in another forum information that I needed to find the box to select to sync songs, but the information was a few years old and I couldn't find it according to the directions. This should work for those with ver. 11.
If anyone else has sync problems and you HAVE A SOLUTION please share it here. Thanks!

Hi black3793,
Welcome to the Apple Support Communities!
I know it can be both frustrating and concerning when iTunes becomes unresponsive when you connect your iPod. In your situation I would start by isolating iTunes by uninstalling it and all of its components in the correct order and installing fresh. Please follow the steps in the attached article for removing iTunes and its components.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Have a great day,
Joe

80GB Ipod Classic Sync Problem.

Hey Guys, Think I'm experiencing some similar problems to a few other people on here but just wanted to check if mine were any different. I updated my i tunes a few days ago along with downloading the new update for the classic, it seemed to install ok.
Now this is where the problems started. When attempting to sync my music onto the ipod it gets not very far in and then i get these error messages come up:
"Windows - Wrong Volume the wrong volume
is in the drive please insert volume CHRIS'S
IPOD into L:Drive"
aswell as the itunes error message 69 coming up. Itunes either then crashes or it will allow me to attempt to eject the ipod if i do that itunes thinks it has ejected but the ipod still thinks its plugged in. If I then attempt to eject it via windows it does so but instantly resets itself as soon as it is disconnected.
I've tried various USB ports, different IPod cables, windows system restore. Anybody got any other suggestions??

+"Windows - Wrong Volume the wrong volume+
+is in the drive please insert volume CHRIS'S+
+IPOD into L:Drive"+
+aswell as the itunes error message 69 coming up.+
Two possibilities spring to mind, based on those messages.
It might be worth experimenting with the following document for the 69, first:
iTunes displays a -69 error when syncing iPod
But if you still get the wrong volume message after the 69 is gone, it might be worth checking for a Windows drive letter confusion, as per the following document:
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear

ITunes Match and iPod Classic sync problems

Hi all,
I've recently signed up to iTunes Match and use iTunes on my Windows PC (at home) and MacBook Pro (at work). I also use an iPod Classic which I sync with the Windows PC.
I've had an issue which has happened a few times when I sync. I think the problem occurs when iTunes is open on both the PC and the Mac, but I'm not sure.
When I sync my iPod, it increments play count, and updates the recently played playlist as normal, but every now and then, I am asked to sign back into iTunes Match, and when I do that, all play counts from the ipod sync disappear. The Recently Played playlist also no longer has songs played on the iPod included. However, on the "last played" field, the correct date and time of when the song was played in populated.
The iPod is where I listen to music most often, and I would really like to keep the play counts up to date, but I can't figure out what is happening.
Has anyone seen this before? Any ideas if I can resolve this?
Thanks.

The same thing happened to my iPod. It shows that it has no songs, but when i checked the iPod's memory, it was using the same amount of space as before (i had 52 gb of music, now it's just 52 gb of... nothing).

IPod Classic sync problems

I'm using an iPod Classic. It's 160GB and it's the newest (ish) generation of it. I haven't had any problems syncing it in the past until recently after the latest iTunes update.
My computer recognises my iPod when it's connected and so does iTunes. I've run diagnostics on iPod connectivity, it passes iPod connectivity, but not the device sync test, even though iTunes clearly recognises the iPod is syncing. Beforehand, I had reset my iPod thinking the sync issue was something with my iPod'a hard drive but i had done a check using diagnostic mode and my retracts and reallocs were both at 0 which I assume is very good for an iPod I've had for 3 or 4 years.
The battery is fine and the hard drive seems to be fine. I've even tried both USB ports on my laptop (Toshiba with Windows 7 Home Edition).
I even went and uninstalled iTunes itself (but none of the add-ons) and I'm still having issues.
At the moment it's showing I have 7GB of music when there's only 234 songs on it.
I've also done a reset several times by holding down the menu and center button but it's still not syncing my music properly, still saying I've got 7GB of music when there clearly isn't
if it helps my iPod Classic is using the latest version, 2.0.4 and my computer's software is up to date as well.
I'm also going to try to format the hard drive on it to see if that does something but I doubt it'll help.
if anyone has any advice on how to fix this that'd be great

Hhhmmm!
Not actually sure what your question is.
That said, it appears to centre on the fact that you have 234 songs taking up 7GB of storage. Is that correct? If so, there are two possibilities.
How do you arrive at the figure of 7GB? Is it only the music, or is it all of the storage being used on the iPod? With the iPod connected to your iTunes Library, check to see how much storage is being used by each type of media. In particular, how much "Other" is being used? Hold your mouse over each section so that the info balloon appears and read off how much storage is being used by each type. The crucial section is the Other (as indicated in the screenshot below).
Perhaps most, if not all of your music is encoded at a very high Bit Rate. What format are you using to import from your CDs? Check several songs and make a note of the Kind, Size and Bit Rate. Then post back with that information.

80gb Classic Sync problems

Since changing to Vista, and a new PC I am having inconsistency in having the PC recognise the iPod is attached. I am not absolutely sure what does correct the problem but it seems to (eventually) respond to re-starting the PC - has anyone found a cure to this?

Wow, I feel stupid...I think I figured it out.
Once your iPod is connected to the computer and shows up on iTunes (and after it's automatically synced) go to your TV shows tab and change it from "Sync all unwatched shows" to "Sync all". Mine was set to only sync unwatched shows, so that's why they weren't showing up. Hope that helps you.

6220 Classic Sync problems

Installed Latest version of PC Suite (7.0.8.2) and did 1st sync with Outlook - worked fine.
Now a week or so later, getting the following message when trying to do another sync:
Please check your Synchronisation settings and ensure your phone is in the Idle state, then restart the Synchronisation.
I've tried both cable (pc suite mode)and bluetooth connections with the same failure error.
Have uninstalled and re-installed PC Suite and even updated phone to latest firmware version.
Even put phone in general profile.
Help.

You need to authorize the computer for each iTunes Store account, which can be done from the Store menu.
(55154)

2014 Sync problems on iPod classic / Please help!! 2014

Hello community!
I really need some help with this problem I am having... I have done some research for the past few days on my own but nothing I have found has helped.
First some specs on my device...
iPod Classic: 80 GB (I believe this is iPod with video, assumed on the fact that it supports movie syncs)
iPod software version: 1.1.2 (up to date according to iTunes)
Formatted for Windows
Syncing to Dell Inspiron with Windows 7
iTunes updated to current version (11.4)
I had much mof my music library uploaded onto my iPod for quite sometime. (close to 14,000 songs synced at 192 kbps) I often like to put my iPod on shuffle and just listen to whatever comes on, but here and there I will skip songs until something I am in the mood for comes on... I began to notice that my iPod was freezing (ON THE DISPLAY ONLY!!! Playback through speakers continued) when I would skip through songs... Once the screen dimmed however, I could once again skip to the next song. I figured this was a problem concerning corrupted files or something similar. These are the steps I took..
1.) Updated iTunes to version 11.4 and checked for further updates
2.) ATTEMPTED to check disk within Windows (was unsuccessful and heard the iPod making a lot of 'clicking' noises from within the casing)
3.) Performed an iPod restore within iTunes
4.) Performed a check disk within Windows and recovered any bad sectors (SUCCESSFUL)
5.) Selected 'Music' sync and the option for 'Entire music library'
6.) UNCHECKED 'Include music videos'
7.) Reconfigured settings as they were before and made slight changes..
     a.) Checked 'Open iTunes when this iPod is connected'
     b.) Checked 'Sync only checked songs and videos'
     c.) Checked 'Convert higher bit rate songs to '192 kbps' AAC'
     d.) Unchecked 'Manually manage music and videos'
     e.) Unchecked 'Enable disk use'
8.) Began a sync on my iPod... With well over 10,000 songs I knew this was going to be a lengthy process.. I left computer unattended..
When I returned to my computer, iTunes was unresponsive... The only way I could get iTunes to show was to minimize a Window on top of iTunes. iTunes states 'Syncing iPod... Do not disconnect' but does not show a rolling progress bar.. I cannot cancel sync, I cannot eject iPod, I cannot close iTunes...
I attempt to eject iPod device through windows, UNSUCCESSFUL (Cannot unmount generic volume while the device is in use)
I 'Ctrl+Alt+Dlt' to Task Manager and End Program 'iTunes' UNSUCCESSFUL..
I End Process 'iTunes.exe *32' and eject iPod through Windows SUCCESSFUL
When the iPod displayed 'OK to disconnect with load bar, I disconnected the device.
As soon as this bar was full iPod IMMEDIATELY rebooted completely and powered back up with only 20 songs synced. (Frustration ensues)
Confused and thinking maybe my screen saver caused an interruption during the sync, I changed screen saver and power saving options to eliminate any possible interruption, REPEATED STEPS 3-8 ABOVE, and started sync again.. Left computer unattended
Again, coming back to computer much later, iTunes was in the same unresponsive state. Closed iTunes and began looking for answers on the internet. Any and all answers I found stated I should restore iPod, update iTunes, run diagnostics tests, etc., etc...
All of which I had done EXCEPT for running a diagnostics test..
Running a diagnostics test: I ran only the tests concerned with 'Device Connectivity' and 'Device sync' tests.. Here are the very interesting results I yielded from these tests...
Device Connectivity Test:
Support services:
     'iPod support service is running.' Status: GREEN
     'iTunes Helper is running.' Status: GREEN
     'Apple Mobile Device is running.' Status: GREEN
Ports:
     'USB ports verified.' Status: GREEN
     'No FireWire (IEEE 1394) ports found.' Status: GREEN
     'iPod found.' Status GREEN
ALL TESTS PASSED
Device Sync Tests
Results:
     No iPod touch, iPhone, or iPad found. Status: RED
ONE OR MORE TESTS FAILED
I am at a loss, I realize that Apple has discontinued the iPod Classic but does that mean iTunes will no longer support these devices!?
And if ANYONE has ANY suggestions for possible steps I can take to regain syncing privileges to my iPod once again, please let me know!
Also, I have diagnostics test results saved on my desktop and available to post if required!
Thank you for any and all help!
-Chris

!UPDATE!
I made several adjustments to my sync options and made some progress and am now trying to sync in 'stages' as I like to think of them.
Here is what I did:
1.) Under 'Music' tab in 'My iPod' options I opted to sync 'Selected playlists, artists, albums, and genres'
2.) Selected a small portion of tunes I know I want on my iPod (ended up being close to 3,500 songs.
3.) Under 'Summary' tab I unchecked the 'Sync only checked songs and videos' box
4.) Unchecked 'Convert higher bit rate songs to ___ AAC'
5.) Checked 'Enable disk use'
6.) Ran a SUCCESSFUL sync!
I am now running a sync keeping the same adjustments in place and have added 6,556 songs. (SYNC IN PROGRESS)
I am wondering if trying to convert that many songs to a lower bit rate is causing sync problems and it appears as if I am at least making progress on this. HOWEVER, I really prefer to decrease the bit rate on my songs so I may fit more on my iPod... Usually most of the files I have in iTunes are at 320 kbps with a select few at 192 kbps. I would like to make everything the way it was before my first iPod restore.. 192 kbps, but this also seems to be the cause of the sync problems I am having? Anyone else have a comment on this?
Thanks again
-Chris

Hi I have an ipod classic.The problem I have is that the ipod seems to sync new music ok but I have a number of podcasts downloaded and they do not sync to the ipod.Any suggestions please ?

Hi I Have an Ipod classic.My problem is that the Ipod seems to sync music ok but I have a number of podcasts downloaded to itunes but these don't sync to the ipod,(they have in the past,but no longer). Has anyone any suggestions please ?

hi gary
have you tried to sync your ipod ,when you click on the side where it shows your ipod?
Click on where it shows your ipod name for example garys ipod,when it opens up the summary page click the sync box,bottom right,and see if that helps.
In the summary page click on podcasts,click the box on sync podcast box (top),read before when the box opens and says are you sure you want sync podcasts.,theres a box underneath,which says automatically include ,make sure thats ticked.
hope this may help madforit

Ipod classic 120GB sync problems

Whenever I try to sync my new iPod Classic 120GB with iTunes 8.1, it shows that it is transferring all the tracks, but when it is done, only a handful are transferred to the iPod. No error messages pop up, but when I sync it with an older version of iTunes, it seems to work just fine. The firmware on the iPod is already up-to-date and I've even done a restore, what can possibly be wrong which is causing the sync problems with iTune 8.1?

I have got the same problem, everything up-to-date. iTunes has about 80 gB of music, but synchronisation results in only 30 gB of music on my iPod. Apple's helpdesk first advised to reset the iPod: that meant another 24 hours of downloading, but the final result was even worse than the first time. Then they tried to convince me that my iTunes tracks perhaps were corrupt. But manually I can download every album. Finally they recommended to use manual synchronisation, that in fact means that the automatic sync option is no longer available! I cannot understand that Apple support is not aware of the problem and cannot properly fix it. Also after first contact by telephone there seems to be no possibility to complain by e-mail about the recommended "solution."

IPod Touch vs iPod Classic Syncing. Simple question, Any answers?

I have an iMac G4 running Leopard and a new Mac Mini Intel running Snow Leopard. Here is my connection issues:
1) My iPod classic syncs to both computers.
2) My iPod Touch (running OS 4.0) syncs to my iMac but not the Mac Mini.
Why?
There has to be a simple solution, but I haven't seen one. I've tried all of the solutions posted here for the Touch, but none work.

Your mini needs to be running iTunes 9 to start. The touch syncs via a piece of software called Apple Mobile Device Services, the classic does not use this.
These two tech articles will help you solve the problems you are having with AMDS on your mini:
http://support.apple.com/kb/HT1747
and if you need to remove and reinstall iTunes http://support.apple.com/kb/HT1224
If you are connecting through a USB hub, try connecting directly to the mini until you get this sorted out. If you are going to use a hub, it needs to be powered.

I have set up my new iPad 2 on my windowsn 7 computer, but experienced syncing problems from the start. It seems that it doesn't recognize the iPad, although it appears in iTunes.It only gives set up as new or restore options.

I have set up my new iPad 2 on my computer (Windows 7), but experienced syncing problems from the start. It seems that although my iPad is regognized in iTunes as it appears there, it only gives met the options to set up as a new iPad or restore from the backup, no synching options. What do I do?

File>Devices>Transfer Purchases will transfer the itunes purchases to your ocmputer.
You should sync your ipod to your computer regularly.

'Source play' and 'audio-video sync' problems with PE8 on fast WIN7 64 bit computer

I am transferring Hi8 videos, about 2 hours long, to my WIN7 64 bit computer with PE8. [Dell Mobile Precision M4400 Computer Workstation (Intel Core 2 Duo T9900 500GB/4GB); NVIDIA Quadro FX 770M, 512MB] I seem to have several problems:
First, after importing the file (.avi), I get a message about ‘dropped frames.’
Secondly, when I try to play the video in the source monitor, the audio plays but the video doesn’t; it only shows the first frame [this is after waiting until the video is ?recognized? ] I can use the shift-arrow key and see that the video is there.
Thirdly, I can play the .avi file in other players, e.g., avidemux or PE pro CS5 on another computer. There, I see that the audio and video are not in sync; the audio can be up to 300 ms ahead of the video (as determined using avidemux).
Questions:
1. Why doesn’t the source monitor play the video? Is this a problem with PE8 (latest update as of 3 March 2011) on aWIN7 64 bit computer (intel duo core. 3 GHz).
2. Is the audio-video sync problem the result of the ‘dropped frames?’ How can PE8 correct this? Avoid this? Or, is it coincidence?

"I think you're telling me you're using a backwards compatible Digital8 camcorder to capture your video as DV-AVIs. Is that right?" YES
"Are you using Premiere Elements to do this capturing?" YES, AS ABOVE PE8
"Go to the File menu and select Properties. It should show a standard DV codec being used for your video and audio."
WMP v12 is dumb. Under properties, media, it says 'video.' However, avidemux gave me the information state above: video -- Codec 4CC: dvsd, frame rate: 29.971 fps; audio -- codec: PCM, channels: Stereo, frequency: 48 kHz.
So, back to the Questions:
1. Why doesn’t the source monitor play the video? Is this a problem with PE8 (latest update as of 3 March 2011) on aWIN7 64 bit computer (intel duo core. 3 GHz).
2. Is the audio-video sync problem the result of the ‘dropped frames?’ How can PE8 correct this? Avoid this? Or, is it coincidence?

Owning 2 iphones with one Apple account has = Sync Problems.

Owning 2 iphones with one Apple account has = Sync Problems. iTunes is thinking my old iphone 4 is the same phone as my iphone 5C. When I plugged in my iphone 5C it auto synced my 5C to iTunes and it wiped my 5C and restored it to the same content as is on my iPhone 4. This is a big problem since my 5 year old has been using the iPhone 4. It's all Mickey Mouse and Backyardigans. (Total photo/app/contacts loss)
I was able to update the 5C and restore from a 3 month old backup that is actually the content from the 5C but now when I plug in my 5C it wants to "setup as new phone" or "restore from backup" What's going on? I'm afraid to choose either option.
How can I get iTunes to see these devices as 2 and not one?
Can I use my Apple ID on both phones still or is this the problem?

They were both displaying the same name in iTunes. I changed the name of the iPhone 4 before the 5C was plugged in but it still went ahead with syncing it to the 4's data.

Classic sync problems

Similar Messages

Maybe you are looking for