Clean Printer Head

Please can you tell me how to clean the printer head on the HP Officejet Pro 8600 - all in one?

Hi @TanyaDeKlerk,
Welcome to the HP Forums!
I noticed that you are wondering how to clean the printhead on the HP Officejet 8600. I am happy to look into this for you!
Are you getting any error messages on the printer's screen? Or poor print quality?
In the meantime, please see Solution three: Step five: Use the automated tool to clean the printhead, within this guide, An 'Ink System Failure' Error Message Displays on the Printer.
Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.
Hope this information is helpful, and have a great day!
RnRMusicMan
I work on behalf of HP
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Similar Messages

Cleaning print head HP Officejet 4315 All-in-One Printer support

Hi,
I'm having a problem with my
HP Officejet 4315 All-in-One Printer.
I'm using Windows 8 and have topped up the ink levels. The printer is printing with white lines which I understand indicates that the print heads need cleaning.
All the advice I can find online says that to run a print head clean from your computer you need to go the printer in control panel > select printer properties > then click on the 'maintenance' tab.
Using Windows 8 it appears there is no "maintenance" tab and I cant find any option to clean print heads elsewhere on the properties tab!
Not sure where to go from here?
Many thanks for your help in advance.

That is the only way you can clean the ink cartridges. I would recommend contacting HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
Good luck.
I worked on behalf of HP.

How do i clean print heads for 990 c on windows 7

How do i clean print heads for DekJet 990 cxi on windows 7

Hey @remo1957 ,
Thanks a lot for the question, now lets get you an answer!
I see you are looking for instructions for how to clean your printers printheads. Unfortunately you are unable to use an automated tool to clean your printheads.
I have linked a document that goes through how to clean and maintain your printer.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpd06920&tmp_task=useCategory&cc=us&dlc=en&lc=en...
Best of luck and I hope this get you what you are looking for!
I worked for HP.

HP 7520 Cleaning print heads does not give me good black print. Any additional suggestions?

Cleaning print heads does not give me good black print. Any additional suggestions? Black ink only gives me this issue.

Hi , Welcome to the HP Support Forums! I see you are having poor print quality with the black ink on your HP Photosmart 7520. You have tried to clean the printheads with no success. Please make sure you have not missed any steps in the following document; Fixing Print Quality Problems for the HP Photosmart 7520 e-All-in-One Printer Series Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. Please call our technical support at www.hp.com/contacthp/. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. I hope this helps. If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.

Stop auto clean print head on hp8500a

My hp8500a printer does an auto clean print head function each time a print page is done. How do I stop this. It takes a lot of time and wates paper and ink.

Hi @hp8500ahelp,
I read your post and see that the printer is running a printhead cleaning after every print. I would be happy to help you.
Unfortunately you can't turn off this feature. There must be something causing the printer to run the cleaning after every job.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Make sure the correct paper type is selected in the print driver.
Are you using Genuine HP Cartridges?
What are the ink levels?
Update the printer's firmware. Software and Drivers.
Select Option 2 and wait for the page to load and then select the link for firmware.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

I updated HP Printer Driver yesterday. Although I can pring and scan, none of th ePrinter Utility fubctions work - it will not read my printer details, clean print heads etc

I updated HP Printer Driver yesterday. Although I can pring and scan, none of the Printer Utility fuctions work - it will not read my printer details, clean print heads etc

This has happened with previous HP updates, so I suggest you go to HP's site to see if there are other complaints/responses.

How clean print head or install toolbox on hp deskjet 940c using windows 8 64 bit

I want to change the ink cartrige and clean the head and re-align it.
I also want to know the quantity of ink in the cartriges.
How can I install the toolbox?
I have Windows 8 64 bit.
Thank you!

Hi rgauthi,
I am sorry to say your printer does not have full feature software and drivers. You are using an in-OS driver and HP Solution Center and HP Toolbox are not supported by the in-OS driver. You can use the workarounds in the following link. Learn how to use your HP printer with the new Windows 8 operating system.
Hope this helps.
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Sunshyn2005 - I work on behalf of HP

How to clean print heads on hp 6830 series printer

A message appears on the printer screen saying "the printer heads need to be cleaned". I can't find anything on how to clean it.

Welcome to the HP Community , I came across your message about your Officejet 6830 showing "the printhead needs to be cleaned", and you are looking to clean them. I hope I can help! From the front of the printer, select Setup Menu, Printer Maintenance, Clean Printhead Best wishes to you!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!

Psc 1215 with vista.How do i clean print heads etc?

Hi all,iv got a psc 1215 running on my vista laptop.Had no problems with using it except how do i clean the print heads & align the print cartridges since theres no tool box etc to use like when i had windows xp?
Thanks for reading.
Flumpit2
Message Edited by flumpit2 on 12-15-2008 08:41 AM

Hi,
I'm experiencing the same problem with my Deskjet 960c and Vista OS. I really want to know how to clean the ink cartridges by using the Toolbox, which is inaccessible with Vista. The print quality has not improved with newly store bought HP ink cartridges, so I think they need to be cleaned. Hopefully someone has a solution to this issue.
Thank you!

How to clean print heads on HP4400

Does anybody know how you clean the print heads on the HP4400?

Welcome to the HP Community , I came across your message about your Officejet 6830 showing "the printhead needs to be cleaned", and you are looking to clean them. I hope I can help! From the front of the printer, select Setup Menu, Printer Maintenance, Clean Printhead Best wishes to you!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!

Cleaning print heads

When I try to clean the print heads, or use the alignment tool the message comes up" server is busy". What's up with that?

Hello Smitty1938,
Welcome to the HP Forums!
I understand when you clean or align the printer a message comes up stating "Server is Busy". I will do my best to assist you! What type of printer do you have? Click here to find out: Model Number.
Are you performing this step on your computer or on the printer? What is your operating system on your computer? Windows.
Please verify this information and I will assist you further.
I worked on behalf of HP.

How to clean print head on HP 8500A in WIN 7

It's becoming obvious that the printheads need a good cleaning. However, can't even get the print quality page to print for diagnotic report. My spouse used to be the pc savy person but health has taken its toll. At one time, I remember going to control panel to get page to print, check on ink levels, clean heads. This must have been in a previous life! or a different pc. I do see the printer but can't get further info on what steps to take when I click on it. Thank you for guiding this senior through the task.

Hi,
Welcome to HP Support Forum.
I am not sure if the printer software is installed on the computer. if installed successfully you would find the printer icon with the name of your printer on the Desktop screen.
If not please download and install the software from the below link :-
HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g Drivers
Step 1:- Open the Printer Software by Double Clicking the Printer icon with your printer name. or Click on Start, Look fir the folder Name HP and then look for folder name with your your printer name, and then click on the printer software which would say Officejet 8500A Plus.
Step 2:- Once you open the printer software you will find the Ink Level on the top click on it.
Step 3:- Then you would have a Tab Name Device Services. When you click on it you will have the option to clean printhead, Align Printhead & Print the Reports that you were lokking for.
Regards,
Salam_E
I am a HP Employee
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Deskjet f4480 freezes during cleaning print heads

I have a Deskjet F4480. When I try to clean the printheads the printer freezes in the middle. it starts printing the letters in black and eventually spits out the half printed sheet but the power light still blinks. I need to clean the color cartrdige and this isn't helpful if it stops before getting to the color.

Hi scarlyle,
Are there any other lights that are on or blinking, or is it only the power light that is on and blinking?
What are the estimated ink levels for each cartridge according to the printer?
Are you able to send print jobs to the printer?
Are you able to make photocopies?
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Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

Clean print head...device is busy

My printing is streaked and has missing colors. When I click on "clean printheads", nothing happens and I get the message "device is busy". What should I do?

Please read this post then provide some details. What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are the error messages on the printer or computer screen?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP 8500 won't give the option to perform a third level print head cleaning

I'm not sure why I care since every time I clean the heads the printer is actually worse but the printer never gives me the option to go to level three cleaning.
The steps
* Go to clean print head option in the menu
* Printer goes through cleaning process possibly being momentarily interuppted by the check device process
* printer goes to aligning printer because no matter what is printed it always goes to aligning printer afterward
* printer fails align and I hit ok
* printer allows the me to start the second level of cleaning and I start it
* repeat from 2nd step
I'm never given the option to go to the third level.
I have a nice 20 minute video of this. and that's only one cycle....
This happened before and after I updated to the latest firmware.
In regards to my first statement. I started cleaning the print heads because the magenta stopped printing and after cleaning heads several times no colors or black print anymore. I few days later somehow the printer started prininting again very poor quality and again no magenta so again cleaning the heads caused it to stop printing at all.

Hey @Taylor2813,
Welcome to the HP Support Forums!
I understand that you're experiencing print quality issues with your HP Officejet 8500 All-in-One. I would like to work with you today. I did want you to be aware that it is generally not a good idea to run many cleans on your product. Level 1 and Level 2 just run a similar cleaning process. If you want to run a third level cleaning you could manually go into the menu on the printer and simply run another clean. Because the cleaning process uses ink to flush the ink system on your product, should you need to run a third clean on the product be aware that it will be just using a lot of ink for the process. Generally the rule of thumb is: should the first clean and second clean not make a difference don't continue as it will just waste ink.
Because the cleans you have been running up to this point have made no difference and actually caused your issue to become worse, I do believe that your issue actually lies with your printheads. You have two printheads in your printer. One is the Black and Yellow and the other is the Cyan and Magenta. They control the ink going on your paper. If the Printheads are defective you will experience print quality issues. If the issue just affects Magenta than you may just have a defective Magenta printhead (should a new Magenta cartridge not resolve your issue). However, if the issue affects all colours and black than it would be a defect with both printheads.
For your reference I will include the Print Quality Troubleshooting document for both versions of the Officejet 8500 series:
HP Officejet Pro 8500A A910a: Fixing Print Quality Issues
HP Officejet Pro 8500 A909a: Fixing Print Quality Issues
In both of those documents you can see that should the cleaning not resolve the issue after 3 attempts than it is time to replace one or both printheads.
Should you want to look into ordering printheads I suggested calling our Technical Support.
HP Technical Support can be reached at : 1800-474-6836
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
Please let me know if this information is useful. I wish you luck with resolving this print quality issue!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Clean Printer Head

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