Clean printheads officejet 8600

Today I had a paper jam in my HP Officejet Pro 8600 Premuin all-in-one printer. After I cleared the jam all pages print with a vertical row of smudges down the page. I ran the usual diagnostics and printed test pages but nothing cleared up the problem. I cannot find how to clean the printheads, which I suspect is the problem. Help?

Hello @ultragrampa,
Welcome to HP Forums!
I understand you're receiving a vertical row of smudge down the page and you would like to clean the printheads. I will do my best to assist you! I would recommend follow this entire HP document on Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
This document provides steps to clean the printhead using your Officejet 8600 Premium. Please let me know if you have any further questions. Have a great day!
I worked on behalf of HP.

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Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on

Hello everybody,
the printer HP Officejet Pro all-in-one 8500 (A909a - product n. CB022A) cleans printheads every time I turn it on. This problem affects any HP Officejet Pro 8500 printer, it isn't a problem only of that one I purchased. It is an annoying and irritating bug because the printheads cleaning at each power on implies two bad disadvantages:
ink waste (each printheads cleaning process consumes some ink);
too much time (2-3 minutes) to get the printer ready after power on.
I upgraded my printer with the last firmware available on the HP site (firmware ver. DLM1FN1006BR) but the bug is still present.
At this point I ask:
there exists a way (or procedure) to disable this unnecessary automatic cleaning at every power on?
Can someone contact HP engineers or tell me how contact directly one of them to indicate the bug and ask a new firmware update?
Please don't tell me to leave the printer turned on all the time or that the printheads cleaning at every power on is a normal behavior! Where is then power and ink saving claimed for this printer model?
I hope to receive a solution for this problem. Thanks in advance to everybody will help me!
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The servicing when the printer is turned on is normal and is required to keep the printheads healthy (not clogged). See here for information.
As for power savings, the printer will automatically go into a low power mode when not printing for some time. It is not necessary to turn the product off and on to save power.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on

I own two of these printers and they both have been cleaning printheads every time it's turned on. My old HP officejet never had these problems.
The real problem is HP s credibility . They promoted that these printers used half the ink as any other printer. Even consumerreports showed 1/2 the cost per page.
As we all know that is pure BS notwithstanding the cleaning printheads issues.
Maybe I will let Costco know that I and all owners are unhappy and see if they will refund. They still sell them .
I will repost if I have any success.

If the printer is a year or couple yrs old, maybe the printheads need to be replaced? I once thought they would last forever, and that's really not the case with them, nor anything else really. Hope costco has some good news for you

OfficeJet 8600 Pro + magenta has horizontal lines

I've tried everything I know fix the magenta - clean printheads, change cartridges - but no better. Called HP Support and they kept trying to sell me products to fix the problem. First it was a firewall, then it was a Mac tech. They addressed everything but the printer. Can anyone help with this printhead/magenta problem?
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Hey MrBig2000,
I see you are having a print quality issue with your Officejet Pro 8600 Plus. The first thing I would check is if the issue is only when printing from a computer or also with the self test printouts. Try printing the Print Quality Diagnostic Report from the front panel of the printer.
Follow these steps to print a test page.
Load plain white paper into the input tray.
On the printer control panel, touch the Right Arrow ( ) to display additional options.
Touch Setup ( ), touch the Down Arrow ( ), and then touch Reports .
Touch Print Quality Report . The Print Quality Diagnostics Report prints.
Example of a Print Quality Diagnostics Report
How does this report look? Do you see a magenta streak like you are describing?
Also, try taking a look at the steps in the document on print quality issues for this printer.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02866222&tmp_task=solveCategory&cc=us&dlc=en&la...
Let me know how it goes,
Jason
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I am not an HP employee.

HOW TO FIND OUT HOW TO CLEAN PRINTHEADS

HP OFFICE JET 4620..... HOW DO I FIND WHERE & HOW TO CLEAN THE PRINT HEADS, DEEP CLEANING, ETC?

Hello @Musiclady1,
I would like to assist you today with cleaning the Printheads on your HP Officejet 4620 e-All-in-One Printer. Can I please have you follow the steps below.
How to Clean the Printheads:
Load plain, white U.S. letter or A4 size paper in the input tray.
On the printer control panel, press the Setup icon ().
Press the button () next to the Down Arrow () until Tools displays next to OK.
Press the button next to OK to select Tools, and then press the button next to the Down Arrow () until Clean Printhead displays next to OK.
Press the button next to OK to clean the printheads. The printer cleans the printheads and then prints a test page.
Evaluate the test page for print quality.
- Source
If the print quality is still not satisfactory, you can run another Printhead cleaning. You may need to run up to three Printhead cleans to resolve a quality issue. Because ink is used during the cleaning process, if three cleans has not resolved the issue I would not proceed with additional cleans as you would just be wasting ink.
Please let me know if these steps resolve your issue. Best of luck!
X-23
I work on behalf of HP
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Officejet 8600 wont install on 8.1

I recently purchased a HP laptop running windows 8.1. I tried installing my Officejet 8600 All-In-One N911a printer and it keeps saying unable to install printer. When I go to add a printer itscans and it recognizes the printer is there but it will not allow it to install. I have tried connecting this laptop directrly to the printer and also performing the installation wirelessly with the same results.Any Idea why? My other laptops running WIndows 7 and Vista work fine. Any help would be appreciated.
Thanks
Craig

Hi Craig, aka @whitty2525 , Welcome to the HP Forums
I noticed your post about the troubles you're having with installing your Officejet 8600 on your new laptop running Windows 8.1.
I'll do my best to help!
I would like for you to perform a Clean Boot, restart your PC and then run the installation again, here:
HP Officejet Pro Full Feature Software and Driver
Hopefully the installation will complete successfully with all of the start up programs disabled. Sometimes there is an application running that can block the install. Turn on the start up programs after the printer installs.
Let me know what happens and if you do run into complications, save a screen shot and post it here, or write me back with the details.
Good luck!
R a i n b o w 7000I work on behalf of HP
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HP OfficeJet 8600 All-In-One cannot be connected

I just bought a new HP OfficeJet 8600 All-in-One printer. It's a wireless unit and initally connected to my home
network no problem and I could print from several puters in the house fine. I have Bell internet with a wireless
home router that uses DHCP.
Today, my wifes win7 laptop is unable to print to it for some reason. I tried to delete the printer from her computer
and re-add it however, the computer when I run the HP installer software to reach the printer, it isn't able to connect
to it. During the installation, it say:
Discovering Device....
and never leaves there.
However, I can define the printer in Windows "Add a Printer" using the HP OfficeJet K8600 printer driver.
One thing on the IP address that the printer is using. I checked it on the printers configuration vs what the windows
printer definition had and it was wrong on the printer driver configuration. I used the HP utility to update the printer IP
address to what the printer is currently using.
Any ideas on why the printer cannot be re-added using the HP all-in-one installer?

I would bet it is your router. Its supplied by your ISP, right?
First, restart the router by pulling its power cord momentarily.
Next, set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
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I am employed by HP

Does the Officejet 8600 Pro Premium N911n printer perform auto tray selection?

I have an Officejet 8600 Pro Pemium N911n printer, CN577A with two trays. My Operating Sysem is Win8,64bit,there are no error messages, no system changes.
The HP Officejet Pro 8600 e-All-in One series User Guide states that By default, the printer draws media from Tray1.If Tray1 is empty, the printer draws media from Tray2(if it is installed and loaded with media. I have Tray lock disabled ,Tay1 the default Tray and Automatic Tray Selection enabled.Prior to making these selections,I contacted HP support via email to report that this option was not working. I received a response that there is no method that will automatically select a tray when one tray is empty. The User 's manual states otherwise..This option might not work but it is part of this series of printers. I have both trays loaded and I will determine if it works after Tray1 is empty. Does anyone have one of these printers and the auto Tray function works? Thanks.
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View Solution.

Hello wardell1,
Please take a look at this document and let me know if the troubleshooting steps help resolve your issue.
Good luck!
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Scan to computer as PDF for HP OfficeJet 8600 Pro plus e results in a single pdf doc.

Hello. I have previously scanned docs to my computer running Windows 7 Ultimate using this printer with no problem. However, I think I did them as "everyday" format. Today I had 5 documents to scan to computer so I could have elec copies and also could attach them to emails. When I was done with one doc the screen asked if I had another to scan. I clicked "yes" rather than done. To my dismay all the docs came out fine as PDF on my computer, but they were all connected as a single doc.??? How do I do multiple can to computer as PDF so they result in separate docs?
Thanks

Hello @mjomega,
Welcome to the HP Forums!
I understand your Officejet 8600 is scanning single documents, instead of multiple documents. I will do my best to assist you! When scanning multiple pages, it's a lot easier to perform this option from your computer using the HP software.
I am going to provide a HP document on How to Scan: Windows 7. Click on "How to scan multiple pages into a single file". This will allow you to scan from the Printer Assistant.
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

HP Officejet 8600 fax issues

I have an 8600 printer with fax capability - however - when I've tried to fax, I get a message saying I need to 'load' the software from the CD. I would - if I could find the CD. Any way to resolve this issue via a download some other way? Please help!

Hi sharkman57,
Welcome to the HP Forums!
I understand that you are having fax issues with your HP Officejet 8600, and I am happy to help you with these issues!
Please see the following:
Cannot Send or Receive Faxes.
HP Officejet Pro 8600 e-All-in-One Printer - N911a Drivers (This is the Software for your printer).
To find the exact version of your Operating System, visit this link. Whatsmyos.
Hope this helps you, and have a great day!
RnRMusicMan
I work on behalf of HP
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Hp officejet 8600 fax send failed

This is a new HP 8600 that I bought a while ago and set up. it has never faxed and now I'm a little up set. I have FIOS and I have a DSL filter on the phone end. It dials and the other phone with go to tone but my machine won't handshake and connect. It has passed all the test. I have tried both from the printer itself and the computer and the same result. Had to go pay to fax some important documents but that's why I bought this printer. I've had on in the past with no problems. Any suggestions. BTW, I'm computer savye

Hello there! Welcome to the forums @that4u2c ,
I read your post about your Fax functions not working properly from your Officejet 8600 model. My suggestion would be to try out the troubleshooting steps for this type of issue from the guide below.
Cannot Send or Receive Faxes
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in. If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada region,: click here.
Best wishes,
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet 8600 driver won't install on a 64-bit Server 2008 R2

Hello, this has been discussed before but it looks like the links with resolutions are dead. A client has an Officejet 8600 all-in-one printer and wants to use the 2008 R2 64-bit server as a desktop with the printer directly attached. One of the proposed solutions was to install Desktop Expeirence, which I did, but still no go. I get a message that the drivers are only for Win XP, 2003, and Vista - the current system is not compatible. The problem is, the drivers are downloaded from the HP site when 2008 R2 64-bit is specified. Are there any workarounds, or should I just consider this printer uninstallable? Thanks.

Hi Stephen00101010 , sorry to hear that you are unable to get the printer installed. I do apologize for the inconvenience, however the operating system that you are using is not supported with the use of this printer.
Thank you.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet 8600 is not recognized by Acrobat 9.5.5 when trying to scan

When trying to create a PDF document via Acrobat (file/create PDF), Adobe does not recognize my new HP Officejet 8600 print/scan/fax/etc. Any solutions?

Make sure you have the latest and greatest TWAIN driver from HP.
If that does not work output TIFF files from the scanner then use Acrobat to create PDF from the TIFF.
Be well...

Set password for HP Officejet 8600 wifi network

I have an HP officejet 8600 all in one printer. My issue is it has its own netwrok "HP-Print-EC-Officejet Pro 8600".This network appears on my list of wifi networks and is public where anyone can join How do I make it private?

hpuser20151 wrote:
I have an HP officejet 8600 all in one printer. My issue is it has its own netwrok "HP-Print-EC-Officejet Pro 8600".This network appears on my list of wifi networks and is public where anyone can join How do I make it private?You need to turn off this SSID, Wireless Direct (ad-hoc) in the printer. Now you connect to your routers SSID which is encrpted, WPA2-AES and has your network password.

White type showing as black on officejet 8600

Here is a good one...
Just purchased the new Officejet 8600 and everything appeared ok with the set up. However, the first ID document I tried to print failed to print properly.
In the document, I have an number of black areas with white type. When it prints, the white type changes to black and therefore cannot be seen. In addition, this does not happen throughout the whole document. There are sections that change to the color black and there are some that stay reversed. To compound the issue, the color change is inconsistent within the same line of text ????
I contacted HP and as usual they thought the issue is with the ID program.
This also happens when I tried to print old documents set up in Pagemaker.
Any help would be appreciated.
Jim

Thanks, I tried your suggestion and it worked !
I didn't think that would be the issue as some text still printed as white.
Oh well...live and learn.
Jim

Clean printheads officejet 8600

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