Clean Sweep
This question is from my friend, as you'll notice in my 'model' section, I don't own an iBook. Her iBook is the final rev, she bought it about two months before the Macbook came out. I don't know all the specs, but I know she's not running iLife 06 but her computer is fully updated otherwise. Also, I think she's running 1GB of RAM.
Her question:
"I'm wanting to know how I can clear out all my stored passwords and make my computer safe to be used by other people w/o doing a clean sweep on the whole thing.
I know I can set up users and stuff like that, but I don't want to do that and I have reasons that aren't worth sharing. I basically just want to clear out all sensitive info and I'm wondering if there's a way to do only that. Furthermore, I want to make sure I don't lose my Microsoft Office but I do want to de-authorize my purchased music on the iBook b/c I've transfered it to another computer and don't want anyone loading it on their iPod from my iBook."
Hope you all can help her...
Bates Dynasty:
To expand on roam's response a bit:
Go to Apple menu > System Preferences > Accounts
Click padlock and authenicate
Click plus sign under login options
Create new user by entering a name and password (I don't advise creating an account without a password as the system requires a password when installing certain system software and will not accept a blank password field).
Check box to Allow user to administer this computer.
Go to Apple menu and down to the last item and log out user...
Log as new user
Go to Apple menu > System Preferences > Accounts
Authenticate with new password
Select old user account in sidebar
Click the minus sign under login items.
When asked if you to completely delete, answer Yes.
You have now completely deleted the old user, preferences and data.
Click on Login Options
Check top box in main panel to Automatically login and toggle the menu to the current user.
Quit System Preferences.
Now anyone can log into the computer.
If this was not intended by your question, please post back and clarify.
Good luck.
cornelius
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(Level 4 takes out every Adobe product – which may not be a
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Is this what your looking for? http://ask.americas.creative.com/wwe...tall_audio.htm
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did a clean sweep (following the instructions to a t) but as i try to install sound blaster and drivers from cd, it tells me setup could not detect any sound blaster hardware, please help
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i was thinking about upgrading to a sb4 but i am now thinking twice.
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Message Edited by twak on <SPAN class=date_text>04-3-2005 <SPAN class=time_text>0:3 PM
Message Edited by twak on 04-3-2005 0:3 PM -
Dear beekeepers,
the attempt to import data into an second, alternative calendar in a personal workspace using outlook resulted in the data getting imported into the default calendar of the workspace (probably a bug?).
as thousands of ics-entries were imported: how could we clean sweep such a calendar.
we would have expected that the export dialogue offers to delete all exported data.
we are using outlook 2003.
Regards, Thomaswithin extras/organize you have the option to view a calendar based on categories.
This allows us to select multiple dates and delete them.
Regarding the import problem: It appears that the OBEO-support for an alternative calendar in the personal workspace is currently limited.
Regards, Thomas -
Need to do a clean sweep and wipe laptop clean
im definatly no expert but im at the point id just settle to wipe my pc clean and start fresh how n
may i do so>?? hank you so much,,,CeceliaHi
You can do it in a very easy way please find the link below
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01867418
Note if you need any data on the note create a backup before doing this.
if that does not work you can call HP tech support and get a Set of Recovery CD's on a nominal charge..
or order online..
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=bph07143
Hope this helps.
***** Click the KUDOS Thumbs UP (Like) on the left to say 'Thanks'*****
****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Kudos"if it solves your problem.****
-VJ
Although I am an HP Employee, I am speaking for myself and not for HP. -
HELP!!! Accidentally did a clean sweep BB curve 8310
My kid got a hold of my phone and type in the wrong password and my phone got wipe clean lost all my data, is there any way to get all the info back on my phone??? PLEASE PLEASE HELP
THANK YOU,
Veronica
V3rOn!C@Welcome to the forums.
Yes, you can certain retrieve your personal data (messages, contacts, calendars, etc) if you've done a previous backup of your device using the BlackBerry Desktop software or if you have BlackBerry Protect installed on your device.
Do you?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Old User Removal / Clean Sweep
Hi All,
I wondered if I could tap into your wealth ofknowledge.
I recently bought an IMAC G5 from someone who had it as an unwanted Birthday present.
Unfortunately, he setup a user called DoctorEvil, which I am trying to remove.
However, it keeps cropping up whenever I open up iphoto/itunes etc etc
What I need to do is basically a software re-install and get me back to how it was if I purchased it from a store. Can I do that ? The only disc I have is the panther install disk - this will not remove old users will it ?Hi Grifforama,
Welcome to the Apple Discussion Forums.
The Panther install CD will reset your computer to how the unit would have been purchased from store.
Simply insert the CD and hold the letter "C" key down to boot the computer from the CD and go through the step by step instructions.
There are some installation options and format options have a good look through all the menus, this will give you an idea of what can be done from this install CD for future reference. -
Random Kernel Panics even after Clean Install from Genius Bar
Despite being "all apple" I'm about fed up with these kernel panics and ready to convert!
I believe these started with Lion... I'm now fully updated on Maverick.
Nothing has seemed to change.
I took my iMac to the Genius Bar after I finally figured out a way to replicate a panic.
After all sorts of memory, and other hardware tests they suggested and performed a clean sweep.
I came home, restored with Time Machine, and thought all was well...
Now, a week later I'm back to having restarts in the middle of extensive projects.
I've had two in the past two hours.
I initially diagnosed it as anytime a large file (2GB+) was being moved, saved, or when a back up or virus scan was being performed.
Then it happened at other times and proved that wrong.
Then I assumed it was RAM. I took it out, cleaned, and performed multiple tests. All was good and up.
Then I could reproduce it while working with a LARGE file in iMovie.
Thats when I took it to the Bar.
Now, I'm long out of iMovie and working mainly in Google Chrome with nothing else opened, but Evernote, and FileZilla, which I have used for years.
The last two panics have included the : 0xdeadbeefdaadbeef
Could it be the grapics drivers? Using
NVIDIA GeForce 9400
Type: GPU
Bus: PCI
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0869
Revision ID: 0x00b1
ROM Revision: 3454
Any Help?
I can post the panics if needed...Here's the EtreCheck... looks like I have a lot more 3rd Party stuff than I realized...? Probably some of the problem?
Hardware Information:
iMac (21.5-inch, Late 2009)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2 cores
8 GB RAM
Video Information:
NVIDIA GeForce 9400 - VRAM: 256 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 6:23:1
Disk Information:
ST3500418ASQ disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (78.52 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GA11N disk1 : (661.8 MB)
disk1s1 (disk1s1) <not mounted>: 576.2 MB
disk1s1s1 (disk1s1s1) <not mounted>: 32 KB
Cooper Family (disk1s1s2) /Volumes/Cooper Family : 566 MB (Zero KB free)
USB Information:
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
org.virtualbox.kext.VBoxDrv (4.2.18)
org.virtualbox.kext.VBoxUSB (4.2.18)
Startup Items:
VirtualBox: Path: /Library/StartupItems/VirtualBox
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.adobe.SwitchBoard.plist 3rd-Party support link
[System] com.ciscosystems.ciscoconnectupgrade.daemon.plist 3rd-Party support link
[System] com.fitbit.galileod.plist 3rd-Party support link
[System] com.gopro.stereomodestatus.plist 3rd-Party support link
[System] com.leapfrog.connect.shell.plist 3rd-Party support link
[System] com.line6.l6ksettingmgr.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] com.rim.BBDaemon.plist 3rd-Party support link
[System] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link
Launch Agents:
[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[System] com.adobe.AdobeCreativeCloud.plist 3rd-Party support link
[System] com.rim.BBLaunchAgent.plist 3rd-Party support link
[System] com.wacom.pentablet.plist 3rd-Party support link
[System] org.macosforge.xquartz.startx.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
iTunesHelper
Google Drive
Launch Nikon Message Center 2
CFAgent
Internet Plug-ins:
DirectorShockwave: Version: 11.6.4r634 3rd-Party support link
WacomNetscape: Version: 2.1.0-1 - SDK 10.8 3rd-Party support link
LogMeInSafari64: Version: 1.0.497 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 3rd-Party support link
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 3rd-Party support link
AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
LogMeIn: Version: 1.0.497 3rd-Party support link
Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
LogMeInSafari32: Version: 1.0.497 3rd-Party support link
iPhotoPhotocast: Version: 7.0 - SDK 10.8
SharePointBrowserPlugin: Version: 14.3.1 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 10.1.9 3rd-Party support link
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.94 3rd-Party support link
3rd Party Preference Panes:
Flash Player 3rd-Party support link
GoPro 3rd-Party support link
Growl 3rd-Party support link
Line6AudioMIDI 3rd-Party support link
Perian 3rd-Party support link
PenTablet 3rd-Party support link
Old Applications:
Nikon Message Center 2: Version: 2.1.1 - SDK 10.5 3rd-Party support link
/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app
/Applications/iWork '09
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.8 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.3 - SDK 10.4 3rd-Party support link
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Preschool Animal Match: Version: 1.0 - SDK 10.0 3rd-Party support link
Time Machine:
Time Machine not configured!
Top Processes by CPU:
3% WindowServer
2% Google Drive
1% Core Sync
1% EtreCheck
0% coreservicesd
Top Processes by Memory:
172 MB com.apple.IconServicesAgent
123 MB softwareupdated
115 MB Google Chrome
90 MB mds_stores
82 MB Google Drive
Virtual Memory Information:
4.95 GB Free RAM
1.75 GB Active RAM
321 MB Inactive RAM
755 MB Wired RAM
514 MB Page-ins
0 B Page-outs
Thank You ALL !
Any direction is better than frustration! -
I am getting no sound out of my system since I installed a new wireless network card. I have checked for conflicts (none) and have reinstalled the sound card, but nothing works. I have a Li've! 5. Value card on my Win XP Professional system.
I checked the Knowledge Base and found the instructions for doing a CleanSweep.
http://us.creative.com/support/kb/article.asp?l=2&sid=72
Unfortunately, I can't do step 6:
Click Start, Run and then Browse. Browse to Z:\Audio\Drivers (Where Z:\ represents the CD Rom dri've), and run CTZAPXX.EXE, or SETUP.EXE if you have a Sound Blaster X-Fi card. Choose YES if you receive a prompt "Overwrite existing shared creative audio driver files?"
The software that I can download from the site will extract the files to memory and try to install. If I cancel the installation, I still can't access the files, because they haven't been written to disk.
Any advice?
ThanksDid you try to remove your WIFI first then clean sweep your sound drivers?
You also may need to set up the bios for your mainboard. Dissable all Wake On Lan fuctions.
Hope that hel
ps. -
Can someone help me do a system sweep on my PowerBook, where you completly wipe everything off the computer, and start over again, just like a brand new computer? I need to do this because I dont have much hard drive space left, and thousands of unwanted files, and some files I don't know how to delete. I would really appreciate the help.
PowerBook G4 Mac OS X (10.4.6)While I think such a clean sweep is a good idea to keep a system healthy, I don't know if you really have to do it for hard drive space. I would prefer to just free up space and do the clean sweep the next time I upgraded my OS.
Go around to the folders in your home directory (and anywhere else if you have created folders elsewhere) and do a Get Info (File menu or Apple-I). It will report the size of each folder (after a while). That should help you find what is talking the bulk of your hard drive space. Then, go into that folder and do the same thing. You might be able to get some space back, find and locate important files and back them up, and do a clean sweep a little later. -
imac G5 panther.
Just sucessfully installed a new hard drive in my imac. I am giving the imac to my sister for Christmas, so i didn't initiate the sign up process when asked. I wanted her to sign up as the administrator when she gets the computer. Will any data show up in the finder since the imac still has the same memory and logic board, even with the new hard drive installed? Someone told me that i had to change everything for a clean sweep. I think that person is wrong. Thank you.
jwhageJohn:
Nice brother!
Will any data show up in the finder since the imac still has the same memory and logic board, even with the new hard drive installed?
If you installed the new HDD, formatted Mac OS Extended (Journaled) and installed Panther fresh and shut down just before the setup, there is no data on the HDD. All data is stored in the Users Folder on the Hard Disk Drive (not on the logic board, or RAM memory). Your informant is mistaken.
Good luck, and have a Merry Christmas!
cornelius -
I know this sounds bizarre, but I've spent the last 6 hours trying to remove a non-existant file from the iBook I bought in 2002. I have already tried Microsoft Support, but am stuck because I can't remember the details of the info I used the one and only time I created an account with them in order to ask a single question several year ago, and am unable to provide them with a new email address that's acceptable to them for a single-time contact.
Besides, since the problem is on a Mac iBook, I'm hoping I'll have more success in this community.
Although I bought the iBook 12 years ago, I did so on a whim, and never really used it for the purpose I envisioned, which included working on a couple of projects while I was away from home. In anticipation of those projects I loaded copies of the software I typically used onto the iBook . . . including Office 2001, which I apparently used to create several personal documents, which I saved on the same device.
Three or four years later, when my desktop Power Mac G4 was showing signs of trouble, I saved the most important documents to the iBook for safekeeping . . . and a few years later, did the same when the tray on the optical drive failed and I decided it was more cost-effective to replace than repair it.
Since then, the iBook has been in clear sight of my desk, but buried under piles of papers, until I rediscovered it last week . . . and since it's still in perfect condition, decided to look for a buyer. So far the few documents I created on the iBook plus the several hundred I had stored there have all been removed — except for the remnants of the half dozen files I created in Word.
I thought I was rid of them, but since they still show up in a list of documents when I open Word, my guess is there must be a "graveyard" somewhere on my iBook where the bones of dead files reside for eternity (or until the iBook itself is trashed).
There is no sign of them (or anything else) in the trash can . . . and when I click on their names, an error message informs me that it can't find the files, but I'm welcome to search for them myself.
I'm hoping someone in this forum can tell me where to look. . . . Since I'm pretty sure that even though all the other files have been deleted, there must be a directory of some sort still holding all or part of those documents, as well, I'm also wondering if there is some way to perform a clean sweep of all the created files, without removing the core software and third party apps — before I send the iBook onto a new owner.
The active operating system on the iBook is 9.2.2 — although I think it also came with an early version of OS 10 pre-loaded.
The Word software came with Office 2001, but I think it is version 5.1.
If there's a solution, I hope it's relatively easy, because the thought of writing scripts scares me.Not sure what's happening with this thread, but in the last 15 minutes, Safari closed down twice — for reasons apparently indirectly related to our discussion, but also to a couple of sentences borrowed from a Word document I had just written and was attempting to paste into this response
To pick up from yesterday . . . Thanks again for your suggestions. After lunch, I did follow the first one, but unfortunately, it didn't work. But since I've always hated conceding to defeat without a decent fight (especially when it comes to a Mac) — I spent the next 5-6 hours trying to understand why I couldn't open those documents!! I never did find the answer, but think I at least found a work-around.
Just to clarify, when I looked at the list at the bottom of the File menu again, I realized there were nine of them (not just the 5-6 I had mentioned. From their titles, I also realized I had just seen them recently, while combing thru and culling the several hundred files I had saved to desktop Macs during those previously mentioned crises . . . And since the iBook couldn't find them on its drive . . . . thinking the docs might be missing critical information, I started by transferring them back on a thumb drive.
Like magic, I suddenly could read them, but still was unable to delete from from the iBook . . . until thru a series of quirky and convoluted maneuvers, I managed to delete all the content from each document and save them with their original names . . . copied the empty documents from my thumb drive to my iBook . . . re-opened them to confirm that they could now see the original (but now empty files) . . . saved and renamed them Document 1-9 in that order.. . . put copies of each into a new folder for safekeeping on both the iMaBool desktop and thumb drive . . . trashed the folder on the iBook desktop (knowing I still had backups on the thumb drive) . . .and Eureka! Documents 1-9 are still on the File Menu, but when opened, they all are now blank.
As for re-installing the original operating system, while I agree it's a good idea, it's been years since I last did a clean install, and can't remember if OS 9.2 allowed selective reinstalls. So rather than run the risk of removing ALL the third party software currently on the iBook, since my plan all along was to give the next owner all 5 MS Office disks (original install, 3 reinstall disks and separate hardware diagnostic disk), I think I'll leave that option to him/her.
Can't say it was fun, but ultimately the time spent probably was worthwhile, if only because it provided a valuable learning opportunity.
Thanks again for your suggestions and attention. (How could I give up after you took the time to offer them?)
cs -
Various problems in certains games.... please help me guys
Hi, I have a weird problem when I start up Pacific Fighters and Chronicles of Riddick.
The thing is, the game takes at least 15 minutes to open and when using the Caps Lock key, the green button on the keyboard takes quite some time to enlighten because the PC lags badly, so is the sound. In PF, the music is terribly affected when this bug occurs.
This happens about the 1/5 of the time I try to boot the game and the only ways to fix the problem is to:
1) Simply restart the computer;
2) Set the computer to sleep mode and then, come back to the game.
All of my games and my drivers are up to date and something important I'd like you to know is:
When the game boots normally, I can play easily up to 3 hours without any problem. Right now, I have about 15 games installed on my PC. Just to numerate a few, I have Far Cry, Half-Life 2 and never encountered any problem with these games.
On the other hand, Battlefield 2, when trying to connect to the server, will freeze and then again, the Caps Lock light on my keyboard will have problem to open (So that shows that the PC lags a lot) and then, it will de-freeze and the game says that I was disconnected from the server (That's quite normal, I've been inactive for 30 seconds). Yet, after returning to the game, the PC isn't completly in its original shape as when using the Teamspeak program, I can hear the others talking but their voice is quite sluggish and skipped every 5 seconds. The sound does the exact same thing in Pacific Fighters when it freezes (It goes mostly as follow: Clack clack clack clack, you know what I mean?)
If someone, please, knows why I have this problem, any help would be greatly appreciated. I have above 15 000pts in 3Dmarks 03 and my global performance on my PC is very good, except for this annoying bug.
In BF2, I didn't encounter any problem before, so I don't understand...
I have a
-Amd athlon 64 3000+ venice @ 40 degres in ful load
-Asus A8N-E @ lastest bios + driver 6.70 @ 38 degres in full load
-Msi NX7800GT @ 81.85 driver @ 45 degres in full load
-Soundblaster live 24bits
-Disc dur 160GB WD SATA II that has just been defragmented with diskeeper and that contains no viruses
-Thermaltake 420WATTS purepower
-3x512 DDR 400 OCZ
I also get problems in Bf2 clean sweep map only and only at 1 place : see http://img154.imageshack.us/my.php?image=screen0028ud.jpg
And also in BF:V http://img131.imageshack.us/my.php?image=bit6oz.jpg
Thanks to read this and please help meI also want to precise that in BF:V, this is the only vehicle that is bugged like this..
-
Macbook pro 15-inch, Mid 2010 crashing very bad after mavericks update
Hello Community,
I updated my 15-inch, Mid 2010 macbook pro from snow leopard to mavericks with the gratis update that appeared one day in march i believe. Since then its been crashing sporadically with the simplest of actions like creating a new folder. I thought it was due to some peripherals USBs (which sometimes helped when unplugged) but now i cannot single out anything.
I must admit I am not really knowledgeable when it comes to software fixes, but i will try to do anything you recommend can help. (really would like to avoid a clean sweep of HD...)
Thank you all in advanced,
Here is a copy of the latest panic report:
Anonymous UUID:
F67B9FC6-45BA-7AC1-D405-9A77EB902C3F
Mon Jun 23 23:35:08 2014
panic(cpu 0 caller 0xffffff7fa1061f7c): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff813b468000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.5.26/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff812a69b140 : 0xffffff801ec22fa9
0xffffff812a69b1c0 : 0xffffff7fa1061f7c
0xffffff812a69b290 : 0xffffff7f9f71ae7b
0xffffff812a69b350 : 0xffffff7f9f7e446a
0xffffff812a69b390 : 0xffffff7f9f7e44da
0xffffff812a69b400 : 0xffffff7f9fa63056
0xffffff812a69b530 : 0xffffff7f9f807b09
0xffffff812a69b550 : 0xffffff7f9f7218cd
0xffffff812a69b600 : 0xffffff7f9f71f3d8
0xffffff812a69b800 : 0xffffff7f9f720356
0xffffff812a69b8e0 : 0xffffff7fa06bc9c2
0xffffff812a69b920 : 0xffffff7fa06cc37f
0xffffff812a69b940 : 0xffffff7fa06fa33b
0xffffff812a69b980 : 0xffffff7fa06fa39b
0xffffff812a69b9c0 : 0xffffff7fa06d1e15
0xffffff812a69ba10 : 0xffffff7fa069db5e
0xffffff812a69baa0 : 0xffffff7fa0699ae7
0xffffff812a69bad0 : 0xffffff7fa0697636
0xffffff812a69bb00 : 0xffffff801f0ce0a3
0xffffff812a69bb90 : 0xffffff801f0cff9f
0xffffff812a69bbf0 : 0xffffff801f0cdabf
0xffffff812a69bd40 : 0xffffff801ecb66a8
0xffffff812a69be50 : 0xffffff801ec26bf1
0xffffff812a69be80 : 0xffffff801ec139f5
0xffffff812a69bef0 : 0xffffff801ec1e043
0xffffff812a69bf70 : 0xffffff801ecc989d
0xffffff812a69bfb0 : 0xffffff801ecf3c76
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.5.26)[B67CD59F-1344-37BC-8A9A-46D6D3DCA13D]@0 xffffff7fa1053000->0xffffff7fa1066fff
dependency: com.apple.driver.AppleGraphicsControl(3.5.26)[C0F9A79F-167E-3A68-873C-5CE17B97F B11]@0xffffff7fa104b000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f9f57e000
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f9f2be000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f9f678000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7fa104e000
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00FD E504]@0xffffff7f9f6cb000->0xffffff7f9f933fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f9f2be000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[B93BBFC9-9ED5-3DDD-8CED-5EDA081BB997]@0xff ffff7f9f6bb000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f9f678000
com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56A 3A4AC]@0xffffff7f9f93e000->0xffffff7f9fbe7fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00F DE504]@0xffffff7f9f6cb000
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f9f2be000
com.apple.GeForceTesla(8.2.4)[24ED915E-02F3-3A31-8502-6AA41FFCA420]@0xffffff7fa0 67c000->0xffffff7fa0746fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f9f2be000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[B93BBFC9-9ED5-3DDD-8CED-5EDA081BB997]@0xff ffff7f9f6bb000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f9f678000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00F DE504]@0xffffff7f9f6cb000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13D65
Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide:
0x000000001ea00000
Kernel text base: 0xffffff801ec00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 1522704809496
last loaded kext at 1280303646195: com.apple.filesystems.smbfs 2.0.2 (addr 0xffffff7fa1164000, size 335872)
last unloaded kext at 388519306602: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7fa1164000, size 57344)
loaded kexts:
com.paceap.kext.pacesupport.snowleopard 5.7.2
com.Cycling74.driver.Soundflower 1.5.2
com.globaldelight.driver.BoomDevice 1.1
com.apple.filesystems.smbfs 2.0.2
com.apple.filesystems.ntfs 3.11
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.15
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.4f1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.6.1f2
com.apple.driver.AppleIntelHDGraphics 8.2.4
com.apple.driver.AppleIntelHDGraphicsFB 8.2.4
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.GeForceTesla 8.2.4
com.apple.driver.AppleMikeyDriver 2.6.1f2
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMuxControl 3.5.26
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.AppleGraphicsDeviceControl 3.5.26
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.1f2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.driver.AppleHDAController 2.6.1f2
com.apple.iokit.IOHDAFamily 2.6.1f2
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOBluetoothFamily 4.2.4f1
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.driver.AppleGraphicsControl 3.5.26
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d11
com.apple.driver.AppleSMC 3.1.8
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 677.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
System Profile:
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.8 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x830B, 0x4D3253344736344342384847354E2D424520
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x830B, 0x4D3253344736344342384847354E2D424520
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wireless, AirPort, en1
Serial ATA Device: Hitachi HTS725050A9A362, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
USB Device: Hub
USB Device: USB Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
Thunderbolt Bus:
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.8 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x830B, 0x4D3253344736344342384847354E2D424520
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x830B, 0x4D3253344736344342384847354E2D424520
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wireless, AirPort, en1
Serial ATA Device: Hitachi HTS725050A9A362, 500,11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
USB Device: Hub
USB Device: USB Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
Thunderbolt Bus:You have the MacBookPro6,2, the Edsel of Macs. It may have a logic-board defect covered by this recall.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present. However, according to reports, some units may pass the test, and yet still be deemed eligible for repair under the program. Your experience may vary.
Print the first page of the panic report, if any, and the support page linked above, and bring them with you.
Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.
The model was discontinued on February 24, 2011, so the recall has nominally ended. Some units may have been sold after that date by Apple as refurbished, or by resellers as new, and they should still be covered.
Some owners report that their unit was repaired under the program after the deadline had passed. Others report that the repair was covered by the extended warranty from a credit-card issuer. Again, your experience may vary.
Sometimes the replacement part is also defective, so be prepared for that possibility.
If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.
If you're dissatisfied with Apple's response, please keep in mind that no one here represents the company or can help with customer-service issues.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
*An SSD doesn't need to be zeroed.
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